Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

During the long distance move, the curved glass unfortunately got broken in one of the corners on a…read morechina cupboard. I did some research of some businesses and then when I contacted Cypress Glass & Mirror; Chuck said he was able to fix this specialty made glass for us. He continued to have updated communication along the process of the glass, including when the glass was as being hand bent from a supplier. Chuck was very friendly and professional during the whole time. I would recommend their business for any project small or large. He understood the memories and emotional value this piece had for me. Therefore he worked to make sure to get it completed for me.

They were fast and very reasonable when we needed to have two windows replaced. They did the…read moremeasurements and within a day or two, the windows were fixed.

One of their sales people just knocked on my door with a clear no soliciting sign. I asked him if…read morehe could see what the sign said and he said "I can read." Apparently Performance Windows doesn't care if people don't wish to be disturbed with their sales pitches. Something to keep in mind when choosing a business to come into your neighborhood.

Performance Windows uses door to door sales reps who ignore no-soliciting signs. This one claimed…read morethat his sales pitch "wasn't selling anything" because he was only booking appointments. This has happened multiple times with Performance Windows, so they are obviously training their salespeople to ignore the clearly posted signs in the neighborhood, on houses, and *right on the door you are POUNDING ON* after ringing the doorbell.