Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

Husband & I went here for our anniversary back in July. We did the 90 minute couples massage…read more Worth it. Very relaxing and the staff was friendly. Will return again soon. Recommend this place for sure.

OMG! Today I had my first Brazilian wax, and Wannita made everything better. I really went in…read morenervous and scared, but her kind spirit made the experience better for me. I found my wax person...lol. Thank you Wannita!

I honestly was afraid to even leave this review because I selfishly don't want her getting booked…read moreout months in advance, but I can't gate-keep a person who has helped me so much: Angela is the best in the business. I don't even live in Ohio. I live in Los Angeles and fly to Ohio because I don't trust anyone else to touch my face. Her passion for her craft as a skincare educator and expert has led to a growing demand for Angela (I can tell from the high-profile clientele that sing her praises on social media). She has helped me develop a regimen across timezones and climates that meets my skincare needs with such knowledge and compassion. My face has NEVER looked or felt better, and for what it's worth, just meeting this girl's energy has been one of the honors of my life. She really cares about her clients, and despite wanting all her secret wisdom to myself, she DOES deserve more I GUESS. Sad I don't get to book services more regularly with her because I know every time I see her my energy is completely rejuvenated and I look and feel my absolute most beautiful. They don't make people like you, Angela! Thank you for all you've done for my life and my skin!!

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

I will say, I was extremely nervous and did tons of reviews before I decided I was going to walk…read moreinto this Waxing place. Normally, I have one certain person who does my brows, etc... but I decided I wanted to get a Brazilian on a whim. I watched tons of videos and read so many reviews before I placed my appointment. I do some "detective" work and search these people who work in the salon via Facebook or Instagram, and even LinkedIn before I decide who I'm going to trust with touching me. (Sorry, habit.) I had an appointment with Laylaa and she was fantastic! Didn't judge me, talked to me during the entire process and made me feel super comfortable. I couldn't believe she has only been there less than a month! I definitely recommend this place! Everyone was super friendly when I walked in, and the process was quick and easy. I will definitely return!

I consistently experience excellent service at this Waxxpot location; I came here after having less…read moresatisfactory experiences at another business, and I was so impressed by the difference in professionalism, comfort, etc. Friendly and accommodating; they are always good about helping you reschedule if needed if you call ahead. Would recommend.

I know that this review will sound like a professional, because I am one. I have Lyme disease…read more Over the years, I lost the ability to bend over to cut my toenails, then my ability to see my toes, which led to a nasty cut. After that, I gave up. My toenails were growing every which way and gouging t my toes. I tried three services, which did little but hurt, and one refused to touch my gross toes. Blaire at Style Salon changed everything! It she understood my fears. There was no pain during the trimming, and the shaping felt great - like a scratching an itch. Then the massage relaxed me so much I was dosing off. Blaire is empathetic, and has a marvelous instinct of how much pressure to use during the massages and sugar scrubs Best of all, my dragon talons look like little cute toes again. Thank you Blaire and Style Solon!

Monique! Hands down for the best massage ever. Shes amazing…read more Coming from someone who has massages quite often, she focuses on so many things others don't. She hits tendons in the most delicate manner, and hits target areas that others otherwise don't focus on. Go see her. Shes amazing.

Very clean and cute place! The gelx mani and pedicure were great, just what I needed. Highly…read morerecommend!

Pushed Gel x due to convenience. I told the tech I did not want Gel X for personal reasons. I got…read moretap gel however, as shop got busier she began to rush my nail job. Two stars because the pedicure was amazing. But I asked the tech to recheck my nail shape and correct the crooked nails. She did what she could I guess.

Chile, they will nickel and dime you for EVERYTHING lol. And, because it's a high volume place in…read moreEaston mall, they will rush you through whatever you get just to get you out the door and onto the next person. The service is sufficiently polite, but not terribly relaxed nor thorough unless they KNOW you're dropping BIG coins lol. There are a TON of workers working in there too, so if they think they won't make much money off you then they do the absolute bare minimum. Come when there aren't many people and it's slow. Overall though, they do an above average job. Nothing bad, but not the crème de la crème either. My rating should be 3.5 stars rather than 3, but yelp won't let you do half stars on reviews so.

I have been going to this nail salon since 2012! They are the best when it comes to gel manis. I…read morehonestly have gone up to 6-7 weeks before and the polish never chips (although I obviously have to go back in due to the growth). Whenever i get a mani here, I never have to worry that my nails won't last for the full four weeks until I'm back. I have found that the few times I've strayed from coming here, my nails chip, get cracked and don't last nearly as long! I tend to go here every four weeks or so to get my nails done. The techs are very friendly and at this point know me by name. They have soooo many gel color options. I oftentimes find it difficult to choose between all the colors! I personally have never had an issue here regardless of who my nail tech is. I've also gotten pedicures and find those to be enjoyable as well. Many times, I will ask them to do the gel color on my toes so that it stays longer. All in all, I highly recommend Avalon as an excellent salon for your next mani/pedi. They are the best!

Love going to Megan! She is so knowledgeable and easy to talk to. I originally go a gift card thru…read morea raffle and lucky me I got a great facial! Can't wait for the stay at home to be over a facial is in my future!!

Ever time I have a session with Megan Dixon at Spa Grove, I come out with a huge smile on my…read morefantastic feeling face. Megan has a great touch and I really appreciate her gentle and calming manner. I highly recommend Spa Grove services to anyone needing a relaxing time for yourself hour.

I was too naive to notice that the eyebrow tech left my eyebrows uneven and terrible looking before…read moreleaving this place. I hate it and would not recommend going here. This was today 9/23/2025.

I usually come here and worst to happen was the tail being slightly too short. Easy enough to grow…read moreout. I go in with super thick/bushy brows and just need a shape up. The girl didn't do a shape up but instead decided thinning them out was the perfect solve. They look TERRIBLE. No one ever thins out the front but she did. Now I get to cut bangs and buy a brow pencil to fix the disaster on my face. Never going back!!

I had a positive first experience here. The prices are definitely high but the service was very…read morerelaxing and seems to be done with expertise. I've honestly never had a better facial massage in my life -- I almost fell asleep. The shop is easy to find, and parking is also a breeze since they are located in Creekside. My esty was very nice and knowledgeable about the products she was using. They made sure to check in that I wasn't allergic to anything. Looking forward to my next appointment!

Crystal Gayle Aesthetics is the perfect combination between cozy and clean. The staff is welcoming…read moreand goes beyond my expectations to meet my needs. The products used are safe for sensitive skin and contain all clean ingredients. As a client with sensitive skin, it is hard to find a spa that can help my skin without causing a reaction. I had Crystal and Hilary review my allergens before any procedures and they were extremely careful with my skin.