Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

This spot could easily be renamed: "Alvera Body Wrap & Wellness Spa-aaah!"…read more Excellent firm pressure massage by Karen. Great, relaxing vibe and she's very responsive to... well, everything. You want the table a little warmer/ cooler? Got it. Want to lighten the pressure in certain areas? Sure, no problem! Curious about how 'x' pain connects to 'y' limb? You'll get an accurate, thoughtful response. Lights lower, music softer? She's on it. No stress added that I arrived a couple minutes late. She apparently had time, so she tacked those couple minutes on to the end and I got as many minutes as I actually paid for - that's always super appreciated! It would be nice if the room was a little more soundproofed or located further back in the building away from the road; I could hear lunch hour traffic rushing by on the street about 20 yd away. But other than that, this was a great massage, and I've had plenty over the decades. A lot of therapists these days slop through the motions, but Karen really has a pinpoint, accurate understanding of the human body and I give her full props for 90 minutes of targeted, firm pressure body work. Me having slightly arthritic hands, I greatly appreciate her stamina! I left the appointment, amazed with an amount of flexibility in my neck and shoulders I haven't felt in probably 10 years. My 82 yo mom loves it here, too. There's a plethora of skilled service providers and lots of face, body, general wellness treatments to choose from.

Gifted a massage to my husband for his birthday. He said the service was absolutely excellent! The…read moreplace had a great ambience to it very relaxing. I look forward to going back another time for treatment myself.

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

I had an absolutely amazing experience with my esthetician Karley! From the moment I walked in, I…read morefelt welcomed, comfortable, and completely at ease. She took the time to really understand my skin concerns and explained everything in a way that made me feel confident and informed. The treatment itself was incredibly relaxing, and I could tell they were both knowledgeable and detail-oriented. My skin has never felt so refreshed, smooth, and glowing. I also appreciated the personalized recommendations she didn't push products, but instead offered thoughtful advice tailored to my needs. What truly stood out was their professionalism and genuine care. It's clear they are passionate about what they do, and it shows in the results. I will definitely be coming back and highly recommend them to anyone looking for top-quality skincare services!

I consistently experience excellent service at this Waxxpot location; I came here after having less…read moresatisfactory experiences at another business, and I was so impressed by the difference in professionalism, comfort, etc. Friendly and accommodating; they are always good about helping you reschedule if needed if you call ahead. Would recommend.

Madison is so consistent, professional, and friendly which makes the appointment smooth!read more

Love is salon that does it all hair nails and even massages. I got a blowout and haircut and Alyssa…read morewas friendly professional, and did an excellent job. Near the Hilton and shopping center in Easton, modern and upscale. It even has a little shop with fun things to peruse if you get there early.

Went to Alayna for a facial, & she gave me a whole new face! The experience with her was so…read morepeaceful & relaxing, she really takes her time to give you the best experience possible. 10/10!

I have been here 3 times in the span of 3 months. I come maybe once a month for a pedicure and each…read moretime my feet stay so soft and the gel polish doesn't chip. They really do take their time with your pedicure and that is something I appreciate because I want soft feet that last as well as a relaxing experience, which is what they provide! I recommend the hot stone pedicure, little leg massage with hot stones

My nails came out awful. Extremely overpriced. The manicure polish was too thick and it has little…read morebubbles all over it. Pedicure is gel and you can see she didn't even file the nails properly. Spent 128.50 not including tip and that was with a 5% cash discount. Do not recommend.

Chile, they will nickel and dime you for EVERYTHING lol. And, because it's a high volume place in…read moreEaston mall, they will rush you through whatever you get just to get you out the door and onto the next person. The service is sufficiently polite, but not terribly relaxed nor thorough unless they KNOW you're dropping BIG coins lol. There are a TON of workers working in there too, so if they think they won't make much money off you then they do the absolute bare minimum. Come when there aren't many people and it's slow. Overall though, they do an above average job. Nothing bad, but not the crème de la crème either. My rating should be 3.5 stars rather than 3, but yelp won't let you do half stars on reviews so.

I have been going to this nail salon since 2012! They are the best when it comes to gel manis. I…read morehonestly have gone up to 6-7 weeks before and the polish never chips (although I obviously have to go back in due to the growth). Whenever i get a mani here, I never have to worry that my nails won't last for the full four weeks until I'm back. I have found that the few times I've strayed from coming here, my nails chip, get cracked and don't last nearly as long! I tend to go here every four weeks or so to get my nails done. The techs are very friendly and at this point know me by name. They have soooo many gel color options. I oftentimes find it difficult to choose between all the colors! I personally have never had an issue here regardless of who my nail tech is. I've also gotten pedicures and find those to be enjoyable as well. Many times, I will ask them to do the gel color on my toes so that it stays longer. All in all, I highly recommend Avalon as an excellent salon for your next mani/pedi. They are the best!

Love going to Megan! She is so knowledgeable and easy to talk to. I originally go a gift card thru…read morea raffle and lucky me I got a great facial! Can't wait for the stay at home to be over a facial is in my future!!

Ever time I have a session with Megan Dixon at Spa Grove, I come out with a huge smile on my…read morefantastic feeling face. Megan has a great touch and I really appreciate her gentle and calming manner. I highly recommend Spa Grove services to anyone needing a relaxing time for yourself hour.

I was too naive to notice that the eyebrow tech left my eyebrows uneven and terrible looking before…read moreleaving this place. I hate it and would not recommend going here. This was today 9/23/2025.

Samira was my threader and she did a great job on my eyebrow I love them and it only cost $12.90. I…read morewill definitely be back.

I had a positive first experience here. The prices are definitely high but the service was very…read morerelaxing and seems to be done with expertise. I've honestly never had a better facial massage in my life -- I almost fell asleep. The shop is easy to find, and parking is also a breeze since they are located in Creekside. My esty was very nice and knowledgeable about the products she was using. They made sure to check in that I wasn't allergic to anything. Looking forward to my next appointment!

Crystal Gayle Aesthetics is the perfect combination between cozy and clean. The staff is welcoming…read moreand goes beyond my expectations to meet my needs. The products used are safe for sensitive skin and contain all clean ingredients. As a client with sensitive skin, it is hard to find a spa that can help my skin without causing a reaction. I had Crystal and Hilary review my allergens before any procedures and they were extremely careful with my skin.