I was too naive to notice that the eyebrow tech left my eyebrows uneven and terrible looking before…read moreleaving this place. I hate it and would not recommend going here. This was today 9/23/2025.

I usually come here and worst to happen was the tail being slightly too short. Easy enough to grow…read moreout. I go in with super thick/bushy brows and just need a shape up. The girl didn't do a shape up but instead decided thinning them out was the perfect solve. They look TERRIBLE. No one ever thins out the front but she did. Now I get to cut bangs and buy a brow pencil to fix the disaster on my face. Never going back!!

Amazing service. Nice ambiance. I've had brows and lashes done many times in the past 12 months and…read moreI've always left very satisfied.

I've been going here for about 3 years and I always go to Susan. She does an amazing job at eye…read morelashes and eyebrows. To me she's the best one there. I never had any problems. It's a very nice and clean facility. I really enjoy the music and the window views. It would be nice to have some kind of refreshments while the customers waits but beside that, this is the best place in Columbus to go for an R&R. Plus it's affordable especially if you're on a budget like myself.

I honestly was afraid to even leave this review because I selfishly don't want her getting booked…read moreout months in advance, but I can't gate-keep a person who has helped me so much: Angela is the best in the business. I don't even live in Ohio. I live in Los Angeles and fly to Ohio because I don't trust anyone else to touch my face. Her passion for her craft as a skincare educator and expert has led to a growing demand for Angela (I can tell from the high-profile clientele that sing her praises on social media). She has helped me develop a regimen across timezones and climates that meets my skincare needs with such knowledge and compassion. My face has NEVER looked or felt better, and for what it's worth, just meeting this girl's energy has been one of the honors of my life. She really cares about her clients, and despite wanting all her secret wisdom to myself, she DOES deserve more I GUESS. Sad I don't get to book services more regularly with her because I know every time I see her my energy is completely rejuvenated and I look and feel my absolute most beautiful. They don't make people like you, Angela! Thank you for all you've done for my life and my skin!!

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

Clean establishment Fast service and has a passion for what…read moreshe is doing Great price Eyebrow threading 10.

After relocating to Columbus from NYC I took a look in the mirror and noticed that my brows were…read moregetting too unruly. I was skeptical of finding anyone to do my brows as I had been seeing the same lady in NYC for 11+ years and it was devastating saying goodbye to someone who kept my brows perfect! I asked a colleague of mine for recommendations and she said without hesitation to go see Nisha as she's quick and does a good job. Lucky for me while browsing Groupon I found a great deal on eyebrow threading at Nisha's brow bar (50% off). Eyebrows are normally $10 which is not a bad price! I went today after work to an empty salon and was greeted immediately by Nisha. She asked what services I came in for and asked if I was familiar with threading, which of course I was so there wasn't a whole lot of explaining to do. She asked if I wanted to clean up my brows or wanted to reshape them. After a quick chat to set the stage that I just wanted a clean up of my brows and maintaining the shape, she pointed me to a seat and it was time to hope that I came out with two nice, cleaned up, and even eyebrows. Nisha was super quick and while threading can be painful, her technique minimized the pain as much as possible. In a few minutes she was like you're all done and handed me the mirror to take a look. I was pleasantly surprised that my eyebrows were cleaned up just the way I wanted them. They were even and not taken down too thin and were not super rounded in shape. I'm glad she's close to work, as I've definitely found my new go to place for threading needs!

Went back after Melissa the regional manager contacted me about my previous experience. She offered…read moreme a complimentary brow wax to give Courtney the opportunity to be more thorough. I did go back and Courtney did redeem herself. She did a great job and finished up tweezing the strays. I really appreciate Melissa reaching out. Will definitely go back.

I would do a zero if I could. Courtney did not go what I requested with my eyebrows and completely…read moremessed them up!!! I pray they grow back soon. I will not be going back to this BrowBar - save your money and your eyebrows!!!

I heard about threading from a coworker and decided to try it while I was on Accutane. Since then,…read moreI haven't gone back to the painful waxing. Threading doesn't break my skin out and is much quicker than waxing. The ladies are so awesome at shaping and I look amazing each time I leave. Plus, the price is pretty low compared to other beauty treatments.

Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

Since the lady I absolutely loved left Mila's threading, I've been going back and forth between…read moredifferent places trying to find someone who could shape my eyebrows the way she did. Today I finally found that person! So I decided to go back to Mila today. When I arrived, I jokingly told Monica, the person who provided the service, that we needed to have a consultation (smiling, but serious) because I didn't want my eyebrows made thin or the tails cut off, because once it's gone, you can't get it back until it grows back and mine grows at a slow pace. She listened carefully to exactly what I wanted, and we had a great conversation while she worked. She also threaded the sides of my face, and everything turned out beautifully. She gave me exactly the shape I was hoping for without taking off more than I wanted. It's such a relief to finally find someone who listens and takes the time to understand what you're looking for. Thank you, Monica! I'll definitely be back.

This has been my second disappointment in less than year. I went in to get my eyebrows threaded and…read moretinted. Needless to say I left with a sloppy thread job. The lady had to be new because I've never seen her before. She kept grabbing and turning my whole face which no one has ever done. I am not a child please don't grab my face. I asked her 3 times not to grab my face and the fourth time I lost it. Please stop putting people on the floor whose not ready.

Husband & I went here for our anniversary back in July. We did the 90 minute couples massage…read more Worth it. Very relaxing and the staff was friendly. Will return again soon. Recommend this place for sure.

OMG! Today I had my first Brazilian wax, and Wannita made everything better. I really went in…read morenervous and scared, but her kind spirit made the experience better for me. I found my wax person...lol. Thank you Wannita!

Came her for bridal party makeup and left feeling STUNNING. I had an amazing makeup artist (I'm so…read moresorry I forgot his name and threw away the receipt with his info ‍). He didn't overdo the foundation, was so complimentary, not pushy, and also keen to collaborate so I left with the result I wanted. Also, he handled customers with enthusiasm while also doing my makeup and I never felt neglected. He's amazing!!

Jordan is one of the most talented makeup artists in the industry. He takes the time to show you…read morestep by step how to recreate the look on your own. He's pretty much the reason I come here.