I was too naive to notice that the eyebrow tech left my eyebrows uneven and terrible looking before…read moreleaving this place. I hate it and would not recommend going here. This was today 9/23/2025.

Samira was my threader and she did a great job on my eyebrow I love them and it only cost $12.90. I…read morewill definitely be back.

Amazing service. Nice ambiance. I've had brows and lashes done many times in the past 12 months and…read moreI've always left very satisfied.

I've been going here for about 3 years and I always go to Susan. She does an amazing job at eye…read morelashes and eyebrows. To me she's the best one there. I never had any problems. It's a very nice and clean facility. I really enjoy the music and the window views. It would be nice to have some kind of refreshments while the customers waits but beside that, this is the best place in Columbus to go for an R&R. Plus it's affordable especially if you're on a budget like myself.

I had an absolutely amazing experience with my esthetician Karley! From the moment I walked in, I…read morefelt welcomed, comfortable, and completely at ease. She took the time to really understand my skin concerns and explained everything in a way that made me feel confident and informed. The treatment itself was incredibly relaxing, and I could tell they were both knowledgeable and detail-oriented. My skin has never felt so refreshed, smooth, and glowing. I also appreciated the personalized recommendations she didn't push products, but instead offered thoughtful advice tailored to my needs. What truly stood out was their professionalism and genuine care. It's clear they are passionate about what they do, and it shows in the results. I will definitely be coming back and highly recommend them to anyone looking for top-quality skincare services!

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

Clean establishment Fast service and has a passion for what…read moreshe is doing Great price Eyebrow threading 10.

After relocating to Columbus from NYC I took a look in the mirror and noticed that my brows were…read moregetting too unruly. I was skeptical of finding anyone to do my brows as I had been seeing the same lady in NYC for 11+ years and it was devastating saying goodbye to someone who kept my brows perfect! I asked a colleague of mine for recommendations and she said without hesitation to go see Nisha as she's quick and does a good job. Lucky for me while browsing Groupon I found a great deal on eyebrow threading at Nisha's brow bar (50% off). Eyebrows are normally $10 which is not a bad price! I went today after work to an empty salon and was greeted immediately by Nisha. She asked what services I came in for and asked if I was familiar with threading, which of course I was so there wasn't a whole lot of explaining to do. She asked if I wanted to clean up my brows or wanted to reshape them. After a quick chat to set the stage that I just wanted a clean up of my brows and maintaining the shape, she pointed me to a seat and it was time to hope that I came out with two nice, cleaned up, and even eyebrows. Nisha was super quick and while threading can be painful, her technique minimized the pain as much as possible. In a few minutes she was like you're all done and handed me the mirror to take a look. I was pleasantly surprised that my eyebrows were cleaned up just the way I wanted them. They were even and not taken down too thin and were not super rounded in shape. I'm glad she's close to work, as I've definitely found my new go to place for threading needs!

I was so, so curious about this place, but couldn't find any reviews before I went. Hopefully this…read morewill be helpful for the brow-curious in Columbus interested in checking out the Brow Bar. I suggest you do! I didn't select this Columbus area Benefit Brow Bar for any reason other than it is closest to my house and I don't love Ulta (a different review for a different time). This one is located at the Benefit Cosmetics counter in Macy's. I did a walk in and was told to come back in an hour. They were having an event and asked if I wanted them to do a mini makeover. I said "No Thanks" and went and shopped. I came back a little less than an hour later, was told to wait 15 more minutes, and when I came back, the brow artist was just finishing up a client. The longish wait explains my docking 1 star...luckily there's lots to do in Easton to entertain yourself. My brow artist, at least that is what I'm calling the person who makes art out of eyebrows, was Hillary, who apologized for the long wait and had me sit on a regular bar stool type thing. The stool is a source of some awkwardness, in that you have to spread your legs for the brow artist to access your face. She noticed I don't fill in my brows, I mentioned that I'd like to learn and she patiently taught me how to shape and fill in my brows using the Benefit products, asked if I liked the shape and if it was something I thought I could maintain, then said she was going to remove all the hair not included in the shape. You can indicate whether you want a tweeze or a wax. She also offered to do my lip--which I declined--stunned. (Sweet Mother of Pearl I hope I don't need a lip wax. Since when do I need a lip wax? I'm not lettin' wax near my lip until I look like Borat.) ANYWAYS, Waxing really irritates my skin and she said she didn't have a lot to remove, so I chose a tweeze even though it was 2 or 3 dollars more than wax. There was no pressure, Hillary didn't seem to care one way or the other. Hillary then really, really quickly and painlessly removed all the unshapely hair and smoothed out my brows with a brow comb or a spoolie or something. She had me check in a hand mirror multiple times during my visit so I could see what was going on. It's not a "spa" experience, it's like getting a makeover or a haircut. We chatted most of the time, and she did try to sell me Benefit products, their new skin care line was just released, and I felt under the gun, but once I said "no thanks" the pressure was off re: skin care. Though, there was enormous pressure to buy the brow product kit. When I finally saw my finished brows in the mirror I thought they looked really really dark and scary. Like Cruella DeVil. I was actually a little sad. I even said, "Wow, they look so dark." Hillary said "I know, I know, it takes some getting used to." I was thinking "Yeah Yeah whatever." I bought the Brows-a-go-go kit (fully expecting to return it later) paid for my service, made my next appointment (which I intended to cancel) and left. There was an option for a cash tip but I didn't have cash and I was feeling a little bad about buying the darn brow kit so I didn't run to an ATM or anything. Then, I went out to my car and saw myself in my visor mirror while I was putting lip gloss on (still parked). Honestly, I was stunned. I still can't believe how different my face looks. I think it looks like I got an eye lift. I love it. Now, I have every intention of keeping up the look with my Brows-a-go-go kit and keeping my appointment with Hillary. Moral of the story: If you have shapeless, sparse, or otherwise unfortunate brows, find yourself a Benefit Brow Bar.

Went back after Melissa the regional manager contacted me about my previous experience. She offered…read moreme a complimentary brow wax to give Courtney the opportunity to be more thorough. I did go back and Courtney did redeem herself. She did a great job and finished up tweezing the strays. I really appreciate Melissa reaching out. Will definitely go back.

I heard about threading from a coworker and decided to try it while I was on Accutane. Since then,…read moreI haven't gone back to the painful waxing. Threading doesn't break my skin out and is much quicker than waxing. The ladies are so awesome at shaping and I look amazing each time I leave. Plus, the price is pretty low compared to other beauty treatments.

Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ

This location is a prime example of why EWC is closing so many of its locations doors…read more Called to inform I'd be FIVE minutes late because of an accident my pet had. The lady on the phone said that wouldn't work, and she'd have to reschedule me if I showed up 5 minutes late. (Newsflash! Your own company website says you allow a nine minute grace period. Doctor's offices even allow a 10-15 minute grace period.) Not to mention her rude tone like I was some sort of inconvenience to her day on the phone. So- I arrive with a minute to spare- had to HAUL over there. When I step in the doors, no "hello!"- just 8 staff members standing behind the counter staring directly at me. It was uncanny. I walk up, get checked in and my waxer comes out to take me back. My waxer was nice- however the pushy-ness of these people is insane. Every conversation topic led back to something like "this is why you should buy our -- & ----!" And that is SO annoying. No, I don't want to buy your $60 "hair growth minimizer", no matter how many times you tell me it's going to give me "amazing" results. Have you guys ever considered some clients CANT use these products? Probably not, since it doesn't seem like you don't care about your customers at all. After my wax, (which was speedy & fine,) I went to get checked out. Then I had to listen to the 10 minute speech on their packages worth $500-$800. ‍ This EWC has made me decide I will NEVER support their company again. Will only be using private waxers from now on.

Excellent skill and very inexpensive! Eyebrows and upper lip…read morethreading Polite, professional people, clean appearance, and quick!

I paid for lash extensions and henna. My henna is not centered, and I let that go. But what I will…read morenot let go is the fact that my lashes did not last even 10hrs. I took a shower and brushed my lashes and they began to fall out. I called about a refund and they hung up on me the first time. After that I called again and spoke with someone and they told me that if I want a refund I'll have to wait to speak with the manager who is out of the country right now. And then when I asked if there is another way I can speak with them, they hung up on me again. I'm not the type to cause problems, even the fact that I didn't say anything about the henna when I was there was me trying to give people grace, but when you hang up on me twice and ignore my calls, that's where I draw the line. Good luck with them if you get service here!

This spot could easily be renamed: "Alvera Body Wrap & Wellness Spa-aaah!"…read more Excellent firm pressure massage by Karen. Great, relaxing vibe and she's very responsive to... well, everything. You want the table a little warmer/ cooler? Got it. Want to lighten the pressure in certain areas? Sure, no problem! Curious about how 'x' pain connects to 'y' limb? You'll get an accurate, thoughtful response. Lights lower, music softer? She's on it. No stress added that I arrived a couple minutes late. She apparently had time, so she tacked those couple minutes on to the end and I got as many minutes as I actually paid for - that's always super appreciated! It would be nice if the room was a little more soundproofed or located further back in the building away from the road; I could hear lunch hour traffic rushing by on the street about 20 yd away. But other than that, this was a great massage, and I've had plenty over the decades. A lot of therapists these days slop through the motions, but Karen really has a pinpoint, accurate understanding of the human body and I give her full props for 90 minutes of targeted, firm pressure body work. Me having slightly arthritic hands, I greatly appreciate her stamina! I left the appointment, amazed with an amount of flexibility in my neck and shoulders I haven't felt in probably 10 years. My 82 yo mom loves it here, too. There's a plethora of skilled service providers and lots of face, body, general wellness treatments to choose from.

Gifted a massage to my husband for his birthday. He said the service was absolutely excellent! The…read moreplace had a great ambience to it very relaxing. I look forward to going back another time for treatment myself.

Came her for bridal party makeup and left feeling STUNNING. I had an amazing makeup artist (I'm so…read moresorry I forgot his name and threw away the receipt with his info ‍). He didn't overdo the foundation, was so complimentary, not pushy, and also keen to collaborate so I left with the result I wanted. Also, he handled customers with enthusiasm while also doing my makeup and I never felt neglected. He's amazing!!

Jordan is one of the most talented makeup artists in the industry. He takes the time to show you…read morestep by step how to recreate the look on your own. He's pretty much the reason I come here.