Service is fair,depending on the day. Staff are nice and helpful. They can be busy at times pushing…read moretheir schedule back. The location is large and clean with plenty of waiting room area.

Extremely Disappointing Experience - Zero Accountability from Management…read more It's honestly pretty sad to have to write this review. I've been a LaserAway customer at the San Francisco location for over two years, spent over 25k with them. While there were occasional minor issues, the staff always addressed them promptly and were genuinely amazing to work with. Unfortunately, after recently moving and transferring to the Tracy location, my experience has been the complete opposite. Just 30 minutes before my scheduled appointment, I received a call informing me they were running behind and needed to push my appointment back 30 minutes. Not a huge deal. Things happen, and I completely understand that. However, when I finally arrived, the nurse completed my entire back, arms, and shoulders in UNDER 10 MINUTES. For context, I've been receiving these exact treatments for over two years, and they have consistently taken 30-40 minutes. It was painfully obvious that the treatment was rushed, and the results reflected exactly that. But what really turned an already disappointing experience into an unacceptable one was the complete lack of accountability from management. I attempted to resolve the issue directly with Olivia, the Tracy location manager. After approximately six calls to the store and TWO WEEKS of waiting, she finally returned my call. Unfortunately, that conversation accomplished absolutely nothing. She explained that she needed approval to resolve the situation and assured me she would follow up. That follow-up never happened. Since then, I've repeatedly contacted LaserAway's corporate office, only to be met with the same lack of communication and resolution. Here's the bottom line: LaserAway is great when everything goes smoothly. But the moment something goes wrong, good luck getting anyone to take responsibility. As someone who has been a loyal, paying customer for over two years, I find it incredibly disappointing that management, both at the local and corporate levels, has shown so little interest in making things right. Mistakes happen. Appointments run late. Employees have off days. I understand all of that. What separates a reputable company from a bad one is how it handles those mistakes. Unfortunately, LaserAway has demonstrated a complete lack of accountability, follow-through, and respect for its customers. At this point, it genuinely feels like once they have your money, your satisfaction is no longer a priority. My advice? Find a company that actually stands behind the quality of its work, values its customers, and holds its employees and management accountable. After two years of being a loyal customer, I expected much better.

Every single appt and experience with this staff has been amazing. I've been going for the GLP-1…read moresemiglutide medication and Dr Singh is wonderful. He genuinely cares for your health and works with you every step of the way. All of the staff mentions to call them if anything was to occur and I can tell they all care for you as not just as a client, but as a person. I appreciate Heather and Lyn for always accommodating my schedule (I'm a commuter) and I can't wait to treat myself to another service soon! If you are hesitant to start these types of weight loss drugs, take the risk! I was hesitant too but 30+ pounds down and I can tell you it works. Yes, you have to put in the work, but in the end the best thing to invest in is yourself and your health!

I purchased a Groupon for a treatment here at the spa. The place is super clean and welcoming and…read moreit appears to be new. The staff was super friendly and the nurse that did my session was patient and kind and answered my questions/ concerns. I felt very comfortable. I'm pleased with my results so far and look forward to trying more of the services. Highly recommend

I want to take a moment to recognize Ava for going above and beyond to make things right!…read more Due to an air-conditioning issue, my original appointment had to be rescheduled. Unfortunately, the new appointment time was difficult for me to make, and I ended up arriving late. I completely understand that European Wax Center has a late-arrival policy and a grace period, and I respect that they have policies to follow. I accepted my part in the situation, even though the original rescheduling was beyond my control. But here's where exceptional customer service made all the difference! I explained that I was leaving for vacation and really needed to have my waxing appointment completed either today or tomorrow. I asked to be placed on the waiting list, hoping something would open up. And let me tell you, Ava delivered! Not only was she incredibly friendly, professional, and understanding, but she also followed through on her word. She took care of the situation and made sure I was able to get my appointment completed today! THAT is what I call GREAT customer service! It's not always about bending the rules or making exceptions. It's about listening, showing compassion, finding solutions, and making customers feel valued, especially when they've experienced an inconvenience. My five stars go especially to Ava and my wonderful wax specialist! I also want to recognize the other wax specialists I've had over the years. Most have been consistently friendly, welcoming, and professional, and I truly appreciate them. Thank you again, Ava, for turning a frustrating experience into a positive one. You made a difference, and your efforts did not go unnoticed! To the team and management: Keep up the great work! Friendly service, genuine care, and a willingness to help are what build customer loyalty. When you take care of your customers, your customers will keep coming back. Well done, Ava! You deserve this recognition!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.

First time trying this place. Amazing and inexpensive! Ladies are very nice! Didn't even know this…read morewas here.

I am a repeat customer of Rani's today she lost me as a client. she really left me with two…read moredifferent eyebrows. Not only am i devastated but now i feel hideous.

I have been coming to Veronica for a couple years now and the amount of pigmentation and hair that…read moreI started off with is amazing in compared to what I look like now. Veronica is so caring and thorough. She is very knowledgeable at what she does!! She truly is. You feel safe in her hands because she knows her stuff. I highly recommend Veronica for laser services. The staff is friendly. The place is very clean and has a zen vibe. I plan to go to Veronica for life.. or until she retires. Which I hope is not soon !

The receptionist here was very helpful when it came to giving instructions to find the office. The…read moreoffice is shared with AAA, which was interesting. The nurse who administered my Botox was very informative and very sweet; she educated me on the treatment, and was very patient during the injection process. She was so gentle when handling the needle, and was patient with me icing my injections in between pokes. Definitely going to come here again once my Botox wears off.

I have been going to Jane's for several months and I do notice the hairs are not coming in as often…read moreas when I use my tweezers! This really works! Jane is very sensitive to her clients comfort while attending to the electrolysis process. I must say, Jane is a lot of fun to talk with while in her care! I have a great time visiting with her Her prices are great too!

Jane is so much more than an electrolysis. She is a therapist, a confidant, a shoulder when needed,…read morean electrolysis and a friend. I didn't know how much I needed her until I met her. Her studio is clean, she's flexible, her prices are fair and the lady knows what she's doing. When I am done having electrolysis done on the part of the body we're working on, then I'm finding another area for us to start. I will be going to Jane until she retires and hangs up her torture device or until I run out of hair. Thank you Jane, for literally everything.

I cannot express how much I appreciate Dr. Nicole and her staff: Brenda, Vanessa, and Jessica…read more Walking in everyone was smiling, warm, and so nice. I felt like I was really in a place where people were passionate and enjoyed what they do. My visit with Dr. Nicole was very thorough and she really catered to my individual issues. She went into detail about various treatments for my skin, side effects, and gave me options to chose from. I felt she was working alongside me and my needs, instead of just telling me the plan of action for my persistent acne. She also gave me a regimen to follow that was typed on paper, which I refer to often at home. She is amazing & I am so glad I was able to be seen by her. I highly recommend Dr. Nicole.

I made an appointment specifically to inquire about a treatment that I saw on their website. I…read morecalled and spoke with a very nice receptionist who asked about my reason for being seen etc and was set up with the Tracy branch as this was closest to me. A week later, I go to my appointment. Hardly any wait which was great! But then I am greeted by the provider who has no idea why I am there, so I tell her my concerns, and she tells me there is no treatment for this. I bring up the treatment that I saw on the website and she has no idea about what I am referring to. I kid you not, I had to literally pull up their website and show her what I was asking about because she didn't know about it. She looks at my phone and tells me she doesnt know about it because the service wasnt being done in Tracy. So going there was a complete waste of time. I wish they had told me before I came in to save me a trip. The provider did call me later on after appointment to tell me that there is a branch over an hour away that could perform the service. So 1 star for follow up.

She's extremely kind and I'm so glad I found her by recommendation…read more I've been getting my brows done by the same person for over 15 years and I decided to take a risk due to relocating and this by far is the best place in town. She's so sweet and listens to what you want. I would highly recommend going to see Raj she's the absolute best at what she does.

I've been going to Raj's Threading for years. I don't trust no one but Raj touching my eyebrows…read more Definitely recommend her! If you're in the Tracy area! Side note she is only cash so bring cash! She is amazing and lovely. I bring my friends and family here!

I had an amazing experience with Amrit! She did a fantastic job on my full-face waxing and…read morethreading. She was gentle, professional, and paid close attention to exactly how I wanted my brows and face to look. Her customer service was exceptional she listened carefully to my preferences and made sure I was completely satisfied with the results. I highly recommend Amrit to anyone looking for quality service and a wonderful salon experience. Thank you, Amrit!

I went to get my threading done on the 28 th August noon right before a wedding overseas . The…read morelady ripped my face ! My skin was so damaged and wounded . Will never go here again .

Rajvir is hands down the best in Tracy for eyebrow threading! She really understands what you need,…read moreresponds quickly, and makes scheduling a breeze. Her service is fast, spotlessly clean, efficient, and a kind person to top all of that!

Happy to find a great threading place not too far from home. Rajvir is very friendly and is a…read moreskillful threader. She works out of her home and keeps her work area clean. It was my daughter's first time threading and she said it didn't really hurt. She works by appointment only so we were in and out. Love it! Don't forget to ask for some aloe to sooth your skin :)