Updated review
I just moved here from Florida, so this…read moreexperience left an especially bad taste in my mouth. This was the worst experience I've ever had at a nail salon, and I will not be returning.
On August 22nd, I came in for a builder gel fill and a polish change on my toes. Before my appointment, I messaged them on Instagram with the design I wanted and asked if they could do it. They didn't give me a straight answer and basically told me to come in.
They did try the design, but the technician kept doing things differently from what I showed him and wasn't listening to what I asked for. He also couldn't put the gems on my finger because he said they didn't fit. I became frustrated and decided to do a solid hot pink color instead.
The manager came over, asked what the problem was, grabbed my hand to look at the nail, then dropped my hand and basically said "Okay" and walked away.
The solid color was also done poorly. The polish was uneven, with purple swirls/streaks throughout the hot pink as if it hadn't been properly mixed. I still had pink/old polish underneath my nails, and my nails weren't filed or shaped properly. My toe polish wasn't even the same color, you could see through parts of it, and my toes started chipping almost immediately after I got home.
I left unhappy and posted a review, but then called the salon because I wanted to give them a chance to fix the problems.
I returned August 23rd expecting the mistakes from the previous day to be corrected. Instead, after they started working on my nails, someone brought me a receipt for $95. I had already paid $87 the day before for my builder gel fill and polish change, so I questioned why I was being charged for another fill. They spoke with the manager and lowered it to $70, then offered $25 off, meaning I would still have to pay $50.
I explained that I work in a hospital and live paycheck to paycheck. I had already separated and budgeted the money I had for my nails and simply did not have another $50 to pay to correct work I had already paid for the day before.
They then offered to do a different design for free. At that point, it wasn't about the design anymore. It was about the principle, the quality of the work, the additional charges, and how the situation was handled. The manager initially spoke with me while my toes were being done, but once I moved to the nail technician's desk and another technician came over with the receipt, she stopped speaking with me directly and sent someone else to handle the situation.
One newer technician was very kind and apologetic and said she would speak with them about it. I appreciated her kindness, but unfortunately, that didn't change the overall experience.
I left extremely upset and crying in my car because I work hard for my money and had already spent $87 the day before on services I wasn't happy with. I should not have to spend another $95, $70, or even $50 to correct mistakes from the original service.
I wasn't asking for anything unreasonable. I simply wanted the service I had already paid for to be done correctly and for the salon to stand behind its work.
Unfortunately, I will not be returning. The quality of the service, communication, pricing, and customer service were extremely disappointing. I strongly recommend confirming the pricing and making sure the salon can actually provide the design/service you want before paying.
Update 08/24/2026
I just went back on the 23rd to get this fixed my toes are chipping and yes it's regular polish, but no polish should chip like this. It's only been a day and I'm not active and I wear sandals all the time. And it is already chipping I think this can tell yall do not come here. The work here is absolutely terrible!
