If I could, I would give a No star, to SmartStyle at Walmart in West Adams I had long hair over my chest , and I just wanted a long bob hair cut which covers my neck! so I got a straight not stylish hair cut, every one who saw me told me how unprofessional this hair cut was, so I asked them, to fix that, they give me an appointment for 1:00 and I was there at 10 to One I sat waiting and the one who ruined my hair told me she will not fix that so her co worker was supposed to fix it, I was waiting for about 45 min. even though i hand an appointment,
then I showed the one who was gonna to fix my hair 3 pictures, and I said choose any of them you could, keep the length of my hair but just cut the layers very low, she said okay but then she cut and cut, I was worried and I said you are cutting too much and she said no It is right cut I need to cut them,to the style and she continue cutting even though I said it is too much, when I opened my mouth and told her don't cut too much, she got upset and throw the comb and said, "thats enough I will not finish that, " She said your hair is too thick and thats why she can't cut it, and the other reason was your hair is curly (very light curls) and she can't use that style for my hair, if my hair is thick or curly, as a stylist she should let me know ahead, not after ruining my hair and cutting it little by little higher than my ear. she said I will give your money back. " They ruined my hair and they left it halfway done and tried to refund me, which they weren't able to do because they could not find my payments in the system!!
when I say you can't leave me half way done, she show me the sign of "zipp it"". and said don't talk I don't want to hear any thing, is that not enough I say I am sorry !!
instead of being humble and apologize she was Impolite and outrageous and showed me, zipp it sign.
that was the worst customer service and the worse hair cut I've ever gotten in my life. I give a "-10 " to customer service and a " -10 " to hair cut and a "-10" to her attitude.
they wanted to pay me back for ruining my long hair, and they thought my concern is money, not my hair, which I know, I have to wait 2 years to get the same length of hair that I had.
Don't ever trust them if they promise you the style you chose. read more