I had an amazing experience at Aspen Mountain Dermatology! I was in urgent need of being seen for…read morewhat I believed to be either an allergic reaction or infection on my face. It had been more than a week and it wasn't clearing up on its own. I could have gone to urgent care but I preferred to see a specialist. I called the front desk and the receptionist, Jenna, was super compassionate about my situation. The soonest I could be seen was two days out, so I booked the appointment anyway. Jenna assured me that I would be called in case there is a cancellation before then that could be filled. Sure enough, not even 10 minutes later I get a call back that there was a cancellation and that I could come in half an hour later. Dr. Olsen was able to diagnose my condition very quickly and was very attentive to my concerns and questions. I was out of the examination room within 15 minutes and never felt rushed. My great experience was largely due to luck, but everyone made the experience all the more flawless despite my diagnosis. I am so happy that I trusted Aspen Mountain Dermatology with my needs!

After waiting for 40 minutes at Aspen Mountain Dematology , they finally took me back to see the…read moredoc... then made me wait even longer... without any explanation and a belated apology from a person who wasn't responsible for the repeated mistake ... after 55 minutes I had to walk out without ever seeing a doc because I had other commitments. Very unprofessional and disappointingly. It was just the error it was the lack of accountability.

Dr. Wisco's emphasis on preventive care, his deep expertise, his superb medical assistants and his…read morefriendly office staff make his practice a fantastic choice for dermatological care. Highly recommended.

My son recently visited when home from college. Before the visit, he was quoted a couple of hundred…read moredollars, and at no point was he clearly informed that the cost would be significantly higher (over double). After questioning the charge, the office stated there was no documentation of the quote provided to him. However, the accounts manager (based out of Portland) was extremely rude and dismissive, insisting that they "always provide" written quotes -- which simply did not happen in this case. This experience reflects poor patient communication, lack of transparency around pricing, and unacceptable customer service, especially when dealing with a young patient. Regardless of internal policies, patients should not be surprised with bills hundreds of dollars higher than what was verbally quoted. I would strongly encourage others to get everything in writing upfront before receiving care here.

I have never encountered this degree of incompetence in the medical field…read more Do not choose him nor his radiation technician for your care. The office staff was very competent and caring.

This was a first for me and I am older, so my expectations may be lower then the younger more…read moreselfish patient. The lady at the front desk was as nice and helpful as anyone I have ever met, she had a great smile and made me feel like I was important. I filled out necessary forms. it wasn't minutes later the Dr assistant was calling me in, she was very knowledgeable about why I was there, that was very nice and she also made me feel important and very relaxed. I usually am very nervous when meeting dr but for some reason I was relaxed. Dr came in shortly and he too had taken the time to know why I was there, he took a look, was very good at explaining the problem and the solution. He also took time to look at my skin, He is a great communicator and Doctor. I would highly recommend this office. they are very caring and the building is a beauty too. sorry this is so wordy, but if you get to come to central Oregon dermatology you are very fortunate.

A couple of months after my visit to the West Bend office, I received a letter in the mail from…read moreBend Dermatology saying that I was delinquent on my balance and that they made multiple attempts to collect but failed. This is completely untrue since I never received a phone call or voicemail message or letter in the mail. The ONLY communication from them regarding this was the letter saying I've been referred to their collection agency. Bend Dermatology charged me a $3.70 collection fee and I had to pay the collection agency $2.50 to pay the balance (which was $23.18) via credit card (checks are free) so I paid $6.20 more than the balance due to these shenanigans. Save yourself the inconvenience and incompetence of this business and look elsewhere. I should have looked at Yelp before making an appointment with Bend Dermatology as the low ratings (that are well earned) would have caused me to go somewhere else. BTW, my PCP referred me to Bend Dermatology so the next time I see her, I'll let her know that this is a disservice to her patients.

It's taken me nearly five months to sit down and write this review because I wanted to come from a…read moreplace of clarity--not raw anger. I needed to focus on my daughter first, but I also feel a responsibility to share our experience for others who may be seeking care. I am a Bend native, and Bend Dermatology has always been the go-to in town. When my child was diagnosed with alopecia areata, we were referred there by another doctor. Unfortunately, our experience with the physician who specializes in alopecia areata was one of the most disappointing and upsetting medical experiences I've ever had. From the very first appointment, this doctor showed no bedside manner, no sensitivity, and no grace. My daughter and I left multiple visits in tears--feeling unheard, unseen, pushed, and disrespected. At one point, very private information about my daughter's diagnosis was spoken loudly from across the hall, leaving her embarrassed and humiliated. The language used was blunt, cold, and unnecessarily harsh for a vulnerable preteen. The doctor suggested procedures like scalp biopsies requiring stitches, explained in such a clinical and frightening way that my daughter felt terrified. When we asked about other options, she called in her superior--who confirmed that those procedures weren't even necessary and that alternatives existed. This contradiction only added more stress and confusion. What concerned me most was their push for my daughter to start a medication that wasn't FDA-approved for her age. She was 11 at the time, and the drug is only approved for 12+. The suggestion to start her on it early felt careless and dismissive of the very risks they themselves had emphasized regarding insurance approval, bloodwork, and safety protocols. Neither of us felt comfortable moving forward, and I was disturbed by the pressure to do so. To make sure it wasn't just me, my sister--who has decades of professional experience attending doctor's appointments with clients--came with us to one of the visits. She told me it was one of the worst appointments she'd ever witnessed. That, to me, speaks volumes. I will not name the doctor, but Bend Dermatology will know who I am referring to. What I will say is this: if you or your loved one is dealing with something as personal and vulnerable as alopecia areata, I strongly urge you to look elsewhere. Thankfully, we found a new dermatology office above the Old Mill that has been a complete breath of fresh air. They welcomed my daughter with compassion, validation, and professionalism, creating an environment where she felt safe and supported. The difference was night and day. Good riddance to Bend Dermatology. I would not recommend them for alopecia areata--or any condition that requires sensitivity, empathy, and respect.

I'm indebted to Dr. Pivik for my healing journey with Alopecia Areata. Her treatment of the full…read moreperson is what every patient desires. Most noted is how she "sits'' with me to hear my story and concerns. On every visit, she truly desires to know how I am doing overall, as well as leans into my specific concerns. I am most grateful for her knowledge, expertise, and willingness to research effective answers and / or treatments. I will continue to recommend many others to Dr. Pivik. She has made a huge difference in my life. Pam Thomason

I am SO glad I found Dr. Pivik and her staff. They are incredibly compassionate and kind. I have…read morenever been more comfortable with a dermatologist. Not only had she heard of my skin condition(HS), she was VERY knowledgeable, understanding and so compassionate. I was a wreck when I first walked into her office but I am doing SO much better now. If you are looking for an amazing dermatologist please don't hesitate to book an appointment. She is also really funny. :)

I was disappointed.. the provider was rather dismissive and really didn't take an adequate history…read more She jumped to conclusions. I was a nurse practitioner before retirement and I am pretty disappointed. I also received no info on how to manage my condition going forward. I will try to seek care elsewhere in the future.

This use to be a great clinic but not anymore. My daughter and I have been with them for years, but…read morethey have become rude and very dis-organized. They seem not to care about their patients at all anymore. They don't return calls and the front desk and medical assistance blamed it on being short staffed. The medical assistance made me feel like it's my fault they are not doing their job. The office staff need to be retrained on customer service. Heidi Holmes was wonderful to me while I was there, but the disorganization, no call backs, no prescription being given to my daughter correctly and after months her face a complete breakout mess I am switching clinics. Sorry Heidi but my daughters face is a mess, and I have been calling you for days with no call back on what's happening with her treatment plan and then to be treated like crap by your staff is unacceptable to me. Thanks for the many year's you guys were a great Dermatology to go too. I am sorry I am leaving your clinic, and I hope one day you can get your clinic back to where it once was. Michalyn Morris

Lexi and her entire team are absolutely fabulous! No need to look further for your Botox, fillers…read moreetc! They are the BEST in Bend hands down!!!

Courtney is a pro! She makes you comfortable and knows exactly what she's doin which means a lot…read morefor this industry!! Highly recommend Plus the space is clean and cute and Jen in the front is friendly and attentive!!

Always the best experience...I have been seeing Erika over a period of years and so has my husband…read more Professional, caring and just happy and positive!!!! A beautiful organization

I recently saw PA-C Bethany Myers at Peters Dermatology. What an amazingly positive experience…read moreespecially compared to Bend Dermatology (which I recommend you avoid if you actually expect call backs or assistance when going through treatment). Bethany was thorough, very professional and a pleasure, as were the clinical and admin staff. Also, Peters Derm made a special effort to get me in weeks earlier than initially offered when they heard about where I was in a treatment plan. They did not know me but made the effort anyway. So appreciate Bethany and the team there! Feel like I am in very competent and engaged hands now.

Great little office. Everyone is friendly and really competent. They make you feel right at home!11read more