I had an amazing experience at Aspen Mountain Dermatology! I was in urgent need of being seen for…read morewhat I believed to be either an allergic reaction or infection on my face. It had been more than a week and it wasn't clearing up on its own. I could have gone to urgent care but I preferred to see a specialist. I called the front desk and the receptionist, Jenna, was super compassionate about my situation. The soonest I could be seen was two days out, so I booked the appointment anyway. Jenna assured me that I would be called in case there is a cancellation before then that could be filled. Sure enough, not even 10 minutes later I get a call back that there was a cancellation and that I could come in half an hour later. Dr. Olsen was able to diagnose my condition very quickly and was very attentive to my concerns and questions. I was out of the examination room within 15 minutes and never felt rushed. My great experience was largely due to luck, but everyone made the experience all the more flawless despite my diagnosis. I am so happy that I trusted Aspen Mountain Dermatology with my needs!

After waiting for 40 minutes at Aspen Mountain Dematology , they finally took me back to see the…read moredoc... then made me wait even longer... without any explanation and a belated apology from a person who wasn't responsible for the repeated mistake ... after 55 minutes I had to walk out without ever seeing a doc because I had other commitments. Very unprofessional and disappointingly. It was just the error it was the lack of accountability.

A couple of months after my visit to the West Bend office, I received a letter in the mail from…read moreBend Dermatology saying that I was delinquent on my balance and that they made multiple attempts to collect but failed. This is completely untrue since I never received a phone call or voicemail message or letter in the mail. The ONLY communication from them regarding this was the letter saying I've been referred to their collection agency. Bend Dermatology charged me a $3.70 collection fee and I had to pay the collection agency $2.50 to pay the balance (which was $23.18) via credit card (checks are free) so I paid $6.20 more than the balance due to these shenanigans. Save yourself the inconvenience and incompetence of this business and look elsewhere. I should have looked at Yelp before making an appointment with Bend Dermatology as the low ratings (that are well earned) would have caused me to go somewhere else. BTW, my PCP referred me to Bend Dermatology so the next time I see her, I'll let her know that this is a disservice to her patients.

Last week I had a follow up visit with Dr. Neuhaus. She is incredible, taking the time to let me…read moreask questions and not rushing her answers, making sure I understand my treatments. I have several skin conditions with my scalp, and if I've had concerns, I've never had a problem getting in to be checked. She is patient, kind and very thorough! I can't praise her enough, and am so fortunate to have her as my doctor!

Quality care and kind PAs, Drs and nurses and MAs. Very willing and easy to suit my needs for…read moreappointments.

Always the best experience...I have been seeing Erika over a period of years and so has my husband…read more Professional, caring and just happy and positive!!!! A beautiful organization

Screw this place. Between my crappy insurance, their fees and pathology it's over 1000$ out of…read morepocket Found nothing, I really think the Dr recommended pathology to up charge (ya they get kick backs)

This use to be a great clinic but not anymore. My daughter and I have been with them for years, but…read morethey have become rude and very dis-organized. They seem not to care about their patients at all anymore. They don't return calls and the front desk and medical assistance blamed it on being short staffed. The medical assistance made me feel like it's my fault they are not doing their job. The office staff need to be retrained on customer service. Heidi Holmes was wonderful to me while I was there, but the disorganization, no call backs, no prescription being given to my daughter correctly and after months her face a complete breakout mess I am switching clinics. Sorry Heidi but my daughters face is a mess, and I have been calling you for days with no call back on what's happening with her treatment plan and then to be treated like crap by your staff is unacceptable to me. Thanks for the many year's you guys were a great Dermatology to go too. I am sorry I am leaving your clinic, and I hope one day you can get your clinic back to where it once was. Michalyn Morris

Dr Miller is very thorough and took extra time at an appointment that was originally for a quick…read moreskin check on a spot. Excellent care from Dr Miller and Dr Wisco

If you want to be prescribed medication without being provided ANY indication of harmful side…read moreeffects. And then when you report known side effects to be told, by the owner of this clinic, that those side effects are impossible and that you're having a stroke, or you have MS, then by all means chose dermatology health specialists. Literally the ONLY thing this clinic is special at is covering their own butts for not communicating side effects of medication. If I could give them -5 stars, I would. Absolutely USELESS and UNPROFESSIONAL!

Dr Bishop was friendly, efficient, and answered all my questions. She took a deep look at my skin…read moreand even recommended a prescription for my toe nail fungus. She didn't pressure me to buy products, and provided a great 1-page Skin Wellness sheet that included diet, ingredients to avoid, recommended supplements, and a simple skin care routine. Dr Bishop is a great doctor with empathy for her patients!

Erin is the absolute best most caring skin practitioner I have ever been to! She has always done my…read moremicroneedling and made my skin amazing! She's the only one I trust for injections as well as skin cancer screenings. I have referred family members to her and they have all had the same wonderful experience and rave about her! It's very nerve-racking for me to get injections and face treatments and Erin makes you feel so at ease and she is extremely patient and will answer all your questions thoroughly before beginning any treatments. I've been to several "high end" med spas in Bend and have always felt extremely rushed in and out and Erin never makes me feel that way! I will be a client for life!

I saw Taylor for bbl forever clear acne treatment and it was such an amazing experience! I have…read morevery sensitive skin and taylor was very mindful of it and was gentle and strategic throughout the entire appointment!

These girls are the best of the best! Knowledgeable-personal-honest and friendly!!…read more GREAT Staff @ great services!

I have never encountered this degree of incompetence in the medical field…read more Do not choose him nor his radiation technician for your care. The office staff was very competent and caring.

This was a first for me and I am older, so my expectations may be lower then the younger more…read moreselfish patient. The lady at the front desk was as nice and helpful as anyone I have ever met, she had a great smile and made me feel like I was important. I filled out necessary forms. it wasn't minutes later the Dr assistant was calling me in, she was very knowledgeable about why I was there, that was very nice and she also made me feel important and very relaxed. I usually am very nervous when meeting dr but for some reason I was relaxed. Dr came in shortly and he too had taken the time to know why I was there, he took a look, was very good at explaining the problem and the solution. He also took time to look at my skin, He is a great communicator and Doctor. I would highly recommend this office. they are very caring and the building is a beauty too. sorry this is so wordy, but if you get to come to central Oregon dermatology you are very fortunate.

Excellent dermatology office. Dr. Pivik, all the P.A.'s and the office staff are fantastic,…read morepersonable, and very professional. I've been seeing them for nearly a year now for multiple carcinomas that were missed by my previous dermatologist in Bend. This office and their care team is a breath of fresh air. Highly recommended.

Unprofessional! After a few visits using Tricare West my appointments had always been covered. At…read moremy last visit, after they had me completely undressed in my robe, the office clerk comes into the exam room to tell me that Tricare West insurance no longer covers my exam. My options were to either pay for it out of pocket or cancel the appointment. It is common practice to verify the insurance coverage prior to the appointment to avoid this from happening. At this point I had already waited for the appointment for weeks, come in last at an earlier time for their convenience the day of the appointment, completely disrobe only to be handed that ultimatum half naked. After the appointment I paid the bill and left only to get ANOTHER bill for the procedure months later. I went to the office to discuss it and got nowhere. So $400 later I paid completely out of pocket. Seek an alternative. This unprofessional practice is consistent with other reviews on this site.

I went to Bend Dermatology several years ago for acne on the back of my neck. I ask the female…read moredermatologist what on earth was causing it. Her crude response was "How is your hygiene?"....When I found a more professional doctor she correctly diagnosed the outbreak as a result of being prescribed testosterone which is well known to cause acne. Fast forward a few years. Today I had an appointment at 3 PM. They tell you to come early because their time is more important than yours.... I was taken into the waiting room and the "Doctor" showed up at 3:40 PM. No apology, no explaination... This "The Doctor" ego is unprofessional and rude.

The devil is in the details. There was wrong contact info on address and email, which ended me up…read morein collections in Texas? I was told if I rescheduled, they would waive a no show charge. This is an unusual tactic...not impressed with this, at all. It seems predatory.