I've stayed at the Westin a few times, and have been to Benchmark multiple times Pros: -It is in a good spot. Right in front of the hotel somewhat in the middle. -Well kept and classier atmosphere. You can spread out a decent sized group easy here -Food is decent enough. Its not Gordon Ramsey, but its not steak & Shake Cons: -Tad pricey for what you get, but it is a hotel bar Bottom line: No serious issues with this place, and would come back during the next conference. read more

Pathetic service for a Westin quality restaurant. No hash browns, no toast available, fruits that are cut to twice the size of what a human mouth can chew and poor waiter service. From next time I would rather eat my food elsewhere. Fine dining would cost cheaper than this $26 and provide better food and service read more

First off I was drawn to the decor. Due to my love for design. Second I was starving from all the running around at the fitness convention. Wasn't the healthiest choice with all the carbs, but sometimes you wanna be bad. I choose a chicken sandwich & fries. It was a delicious meal & great service. My friend ordered a burger but she had to go run & help at the convention. They took her plate back to stay warm. Very thoughtful! Overall a good place to dine for lunch. read more

See all

Small portions, big prices. Ordered a $13 glass of wine and when it was delivered I wondered where the rest of it was. The waiter said that due to new numbers guy in management they have to do 5 ounce pours. I asked her if the new manager drank! I feel the size of the pour should be disclosed on the menu. Hot tea was 5.50 and I didn't get a refill. If you order a bowl of soup it's more like a cup portion in a bowl size. Very disappointing overall. I will say the beet and pear salad was good! read more

Horrible place. Unfriendly staff. We felt like we were just a nuisance. There is a Mac Donald's just down the road from the Westin and the staff are more friendly there and the food is just as good. If you eat at The Benchmark; Good Luck read more

Benchmark Restaurant - The food and the service here is awful. I hope you are not unfortunate enough to have Maria as you waitress. - American Near Me - Rosemont, Illinois

The Benchmark is located inside the Westin O'hare hotel. I got to try this restaurant a few times while on a conference trip. The service has been good each time. I recommend the breakfast buffet instead of ordering single items since you can have just about anything and includes a drink for $20. Dinner options are also good. The atmosphere is nice and casual. Overall a good experience. read more

Benchmark Restaurant - the bar area - American Near Me - Rosemont, Illinois

Miguel is the man and will take very good care of you. This place was an exquisite surprise! Very spacious, beautiful lighting and atmosphere, trendy/jazz music. I attended the complimentary breakfast buffet where my server, Maria kindly put little extra Champaign in my mimosa. Thank you so much for the pleasant experience. Will recommend to all my businesses and family and friends. If you're looking for classy and an upscale dining experience (especially for your meetings) be sure to check this place out. Also, don't forget to ask for Maria as your server. She is sweetest. read more

Sat at the bar and the bartender was really friendly. The tuna appetizer is really good.

The food is okay but way overpriced. Got the turkey blt. The French fries weren't very good. They were hard and overlooked. The BLT was more like a sandwich I would make at home, not like the double decker sandwiches most places serve. Definitely not worth the money at all. I wish I went to McDonalds instead and saved $20. At least they have better fries. read more

Unexpected gem. The reviews here were rough, but our experience differed greatly. From the host to the waiter to the busboy, we were treated right, We had a bacon burger, steak sandwich and a lamb special. All were tasty and a step above most hotel restaurants. Save room for the Guiness Brownie. read more

The moment we walked into the resturaunt, Ray the professional football player greeted us. We were brought to a very pretty table in an exotic corner of the restaurant. When we received our food, I was amazed at the quality and tenderness of the pulled pork(bacon) and sausage roll(toast). The dessert was brilliant as well. My rich Guinness brownie topped with vanilla ice cream was beyond comprehension of amazing desserts. Expertly crafted and served. When we left I grabbed a quick mint and gave the host a smile. :) 110% recommended read more

The service is so slow. And the staff is kind of rude and not very attentive. I thought the food was ok that's why it's 3 stars. I didn't have high expectations because it's a hotel restaurant and I've never had a good experience eating at a restaurant at a hotel. We got vouchers because of being here for work so that's why I ate here. If no vouchers I probably would of went somewhere else read more

Gave one start to be able to post this. Wait staff it's like your bothering them by placing an order or getting even a drink. We couldn't even finish saying what we wanted to drink before the waiter walked away. Seems customer service is not the priority it's like they don't care. read more

Had lunch here since I was at a conference and didn't have a lot of time in between sessions. Had the lobster roll and salad. Everything was good but the prices were pretty steep. Friendly service and nice decor plus the convenient location inside The Westin. read more

Had a reservation for 630.. Didn't even get a waitress until 715... No water, no drinks no nothing.. Complete bs.. Go to carlucci across the street read more

I would've given them 4 stars for the food but their service deserves 2 stars. Stopped by here to grab a quick bite at that bewitching time 11 am when they're transitioning between breakfast and lunch. There were 4 or 5 staff members around, none of whom were tending to other customers, yet no one acknowledged me. I sat down in their very comfortable lounge area and waited. Waited so long, I finally got up and asked a waiter if they're serving lunch. Took another few minutes to get a menu from the hostess, and longer to order. Even the manager walked by and he seemed uninterested in taking my order. I had the watermelon burrata which came out in a timely manner and was delicious. It was the only reason I left a decent tip. With no more than four other patrons in the dining area at any given time, the service should've been on point. read more

At breakfast, get the buffet. Food will take forever. When you get your food, something will be missing, and they will argue with you saying that either it didn't come with it or you didn't order it. And apparently it takes 30 minutes to "make fresh" a juice. read more

Had the California kale salad with grapes. Was Strange but tasty. Also the prosciutto flat bread. That was good but the crust has been slightly burned. All was good except for when the bartender left. Service fails and some manager guy with a suit wasn't helpful and I never got a refill on iced tea. read more

I was stuck having to eat by myself the other night and decided to give the Westin's hotel restaurant a try. I usually don't expect much from hotel restaurants, but I was very surprised by the menu offerings. I kept things simple with a salad and an appetizer, but it was perfect. The drink selection was solid and the service was perfect. I'd go back in a second. read more

Combination between bar and restaurant and thinking about dimensions, everything is too cramped and not appropriate for a Westin. The service was marginal as was the food. So for a late nite snack, I guess it is ok otherwise skip it and find something more worth it read more

We're tired after traveling. Had the flatbread and the mushroom ravioli and was delicious. Atmosphere was relaxing for a night in.

This restaurant is actually so awesome. I would come out to the airport just to eat here!! Awesome decor and incredible food. Everything we had were the best dishes I've had in a while!!! Lobster rolls, salmon entree, tofu entree, scallops, Cesar salad.. all AMAZING!!!!! And had a very accommodating waiter, Sakai, that was super understanding about dietary restrictions. Hope we get to eat here again!! Definitely makes me want to stay at the hotel again. read more

Food is way overpriced, portions are small and service is sub-par. There is a Giordano's around the corner, you're better of going there. And oh yeah, they will charge $5 for extra bread... first time this happens to me in A semi descent restaurant. read more

We started with the Pork Belly, which was cooked perfectly and had fantastic flavor. We then shared the Caesar salad and the beet & poached pear salad. Both were excellent and had great dressings... especially the beet & pear salad. It was so bright and flavorful. We then split the Duck confit and the short ribs. The duck was very flavorful and had an outstanding sauce on it. The short ribs were so tender and sat perfectly in a bed of fluffy grits and brussel sprouts. We finished our epic feast with dessert (why not go for broke?!) We had the Root beer float and the cheesecake. The RB float came with a molten brownie which was very decadent. The Cheesecake was made with Greek Yogurt and was so light that I almost forgot I had already consumed 1,000,000 calories. Truly worth every bite... and calorie! read more

We went for lunch while at a conference at the Westin. The restaurant tries to hard to elevate the food by making combinations of flavors that do not play well together My husband had the Rachel sandwich which was a great disappointment with the apple coleslaw and the cilantro. The pan seared crab cakes were flavorless and mushy. With all the great eating establishments in the district, I recommend skipping this one, read more

We had a horrible day with two small children- delayed and missed flights due to ridiculous issues on AA. They put us up at the Westin so we ended up eating dinner here. Our food was delicious overall - not perfect because our waiter forgot a few things but the best part was when I had to drag my two kids under 5 up to bed. The chef Joseph gave us a bag he put together for our travels the following day.....milk- cookies and trail mix to get us through another journey. It was one of the nicest moments at the end of a difficult day. Thank you !! read more

Stood at the desk for about 10 minutes before I figured out they weren't checking it for people. Came in and asked to be seated. Ordered the 2 eggs your way (comes with 2 eggs, potatoes and choice of meat) and told her I was a vegetarian and would like to substitute. She let me get fruit from the continental bfast and when my food arrived, it was literally just 2 scrambled eggs- no potatoes. I had to ask for the rest of the entree... she really thought I was going to pay $17 for 2 scrambled eggs and some fruit? Though she was apologetic when I came in from standing at the counter for 10 min, she never checked the desk to see that people were waiting for someone to seat them..! The service was not genuine. The food wasn't even worth the money. Potatoes were like soggy slices of wannabe potato chips. I was here last year and had my breakfast to go and it was a million times better. This was pathetic. read more

Ok, to be fair I have not even eaten yet...but I am sitting on the world's most uncomfortable bar stools. Seriously, did anyone test these things. Food may be fine but I won't know because I will be in such hurry to eat and get to the chiropractor. If you eat hear sit on one of the benches or stand! read more

I met two colleagues for a working lunch at Benchmark today and while the food was very good, this one star rating is specifically for a very rude staff by the name of Maria. Two of us arrived earlier and therefore as is customary we waited to order until the rest of our party arrived. Once he arrived we moved to a larger table so that we would have more space and not feel so cramped. I noticed the table was wet and asked Maria if the table could be wiped down since we wanted to sit there. Well she immediately gives me attitude and walks away. After we all sat down, I spotted Maria just standing around, thinking she was going to go get a towel to wipe down the table I again asked her if the table could be cleaned. She walks away again and this time actually brings a towel to wipe off the wet table. As she is doing this she starts telling me with an incredibly rude attitude that we need to order something because they don't allow people just to sit at the restaurant to talk and she walks away. Well at this point I didn't want to make a big deal of it since I was with my colleagues but I found her rude attitude unacceptable for someone who works in the service industry. Did she not see that we were waiting for a 3rd person to arrive before we could order lunch. Therefore I really did not appreciate her just going off and making assumptions when she really had no idea that we were not there to order lunch. It's the reason we decided to meet there in the first place so we can get something to eat while we talk. I found her extremely obnoxious and it's very obvious that someone like Maria doesn't possess the right skill set to deal with the public in a professional capacity. Perhaps she would be better off working in the kitchen instead of out front interacting with the public since she seems to be annoyed by customers. Now the food on the other hand was excellent. We each had a different salad, I highly recommend the Salmon, Strawberries, Mango and Kale salad with a strawberry vinaigrette which was recommended by our lovely waiter. A very nice gentleman with a mustache, I wish I would have gotten his name. Now he was extremely helpful and told us to take our time ordering since he saw we were deep in conversation which I really appreciated. He gets 5 stars from me and his salad recommendation was perfect! read more

Ok, the bar is low for an airport hotel gastropub, but, well.......maybe I ordered the wrong thing. It didn't start off well--there was a hair in my drink (short, dark, curly and definitely not mine!). Probably the best move would have been to move on, there's a McDonalds nearby. Well, that's not really an option, is it? So, I get a new drink and press on. There's a long wait for the food. The peas are overcooked, and the tuna is flavorless. There's plenty of time to contemplate the quality of the food, because the service is really, really slow. Maybe they're understaffed?? I try to salvage the experience with something that really can't be screwed up--ice cream. Well, I hate to tell you this, but it actually is possible to mess up ice cream. The ice cream had a little bit of what was supposed to be caramel sauce, but it was instead something sweeter than anything previously known to humankind. Seriously, the ice cream was not edible. Sigh. Note to the wise--if you must, perhaps try a burger and beer--it's a gastropub after all........ read more

My friends and I had a "guy trip" and made a stop at this Gastro Pub on a Sunday evening. We had just sat down at a table when the server stopped by and asked for our drink orders . The pub features a large selection of bottles and draft brews and we needed more time to select. Because we were not ready, the server acted very offended and deliberately avoided our table. I'm not sure what this server was expecting, but we left after trying to get him three times to take our order and went straight to the MB Financial Center. My server was Mark. read more