I was generous with giving this location one star because the ice cream tastes good.
But if I had to star-rate this location based solely on the ridiculously horrible service I received, it would be -10 [negative 10 stars]!
*WARNING* THIS IS A VERY LONG AND VERY DETAILED COMPLAINT!
August 2, 2017
After having a great day at the beach, my family and I wanted some ice cream.
While they went up to our room, I went to get the ice cream.
Upon walking in, I was pleasantly surprised that it wasn't too crowded.
There were a few people standing in (what seemed to be) an unorganized line, so I politely asked the young woman behind the counter which way the line started.... *crickets*.... she looked at me but didn't answer me... hmmm, maybe she didn't hear me [I thought to myself].. So, I politely asked a second time..."There..." she answers while giving a slight nod towards the area in which the line is supposed to be.
After waiting in line for a few minutes..
I ordered a 1 brownie special and 2 cups of ice cream.
She made my orders, put them on the little counter then walked away without saying a word.
She didn't put tops on the ice cream and made the brownie in a regular paper bowl. Not once did she ask if it was "to go or to stay".
So now I'm standing there looking at the ice cream, thinking "okay, no problem.. when she comes back, I'll ask for tops and a bag" .... I wait and I wait.. I looked to the area of cash register and shes standing there *again* she looks at me but doesn't say or motion anything... I think "maybe she's helping another customer"- so I patiently continue to wait... she finally comes back to me, points to the cash register counter and says "here".. at this point more customers have come in and are waiting behind me.
I ask for tops and a bag: she takes 2 tops and barely puts them on the ice cream - I had to secure them and press them down properly - she takes another paper bowl and puts it on top of the brownie special, then says "bags are in front".
As I'm in the midst of asking her to please help me carry the ice cream to the other counter... what happens?.. you guessed it!... she walks away.. A customer right beside me notices, looks at me and says "wow, I guess not!.. what's her problem?
I smh and proceed to walk through a crowd while carrying all this ice cream to the register.
When I get there she takes out a paper bag and places it on the counter in front of me.
At this point I'm highly annoyed and in a snarky tone I ask "can you please put this in a bag!".. she finally puts the cups of ice cream in a bag, but of course she doesn't put a bag on the paper bowl that has the brownie special, I'm ready to get out of here so I ask for my total, she answers me, I pay her, pick up my bag and paper bowl and start to leave while saying " thank you, have a good night" - no answer in return, of course!
After picking up my brownie, I realize that she never warmed it. I had to deconstruct my dessert after getting up to my room and warm the brownie myself.
After having this experience, I won't be returning.
Next time I'll drive to walmart and buy my own ingredients to make dessert rather than to put up with crappy service, or go to Dairy Queen! read more