As usual, pretty good ice cream. We received 5 star service the second time we visited from a nice young man in his mid-twenties. He was delightful and generous. However, the first time we visited, there were two women in their mid-twenties that didn't vocalize anything rude, but they kind of gave each order looks when we were ordering. They were also very stingy. So I'll definitely just skip visiting if the young women are there. And definitely look out for the super cool young man. read more

I adore Ben & Jerry's. Is it a little cheaper to just go buy a pint at the grocery store? Yeah. But is it worth paying a little more to enjoy it fresh scooped by the beach? Absolutely! I don't find myself here often during the winter months, but I visit this location pretty frequently during the summer when I'm looking for something sweet to enjoy before or after walking the boardwalk with my pup. The scoops are generous and you're very likely to find your favorite flavor in the line up. They can also do milkshakes and a few other desserts, although I tend to stick with my favorite - Cherry Garcia. read more

Ben & Jerry’s - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

This was a cute icecream shop on the boardwalk. The establishment was very clean and the service was very friendly. My first time trying the brownie sundae and it was PHENOMENAL!!! I mixed vanilla and chocolate icecream. They have several locations on the boardwalk to get your icecream fix. read more

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As we are phasing into opening, this little ice cream shop sure made me feel uncomfortable. I understand we want to go back to normal business but the service and environment could improve. The rules here is one group in at a time. Fair. But the line sure was not 6 ft apart. The young staff members, gives you the rush to order and no welcome at all. Mind you, the only Ben & Jerry I've been to is in Vermont. So I was hoping similar service. I sure did not get some time to see what flavors were available but that was difficult as I could not see the flavors. Unfortunately, they did not wear their mask appropriately (they let is hung underneath their chin) and no gloves (as most places have worn before covid). So my recommendation to cautious customers, do not get a waffle cone. Overall, it was uncomfortable. And my ice cream melts in a heart beat and the cone was wilted because the shop was warm. I say go for the outdoor ice cream shops versus the walk in establishments for now. read more

Nice ice cream shop and they had vanilla ice cream. I can never find vanilla in the supermarkets since I am only supporting B&J going forward. Shop very clean and I sales girl offered samples but I refused as I saw that as extra Calories. Please with the experience. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

The things that I was NOT happy with brought the experience down, but there's no question that they make some kickarse flavours. ++ Big open space. Beachfront location, only a small block away from Virginia Beach. Butter Pecan was frozen solid unlike other flavours we got. - - The label sticks onto the bottom of the cone and is impossible to remove - there has to be ways to avoid this. Not all ice creams looked properly frozen, and my Cherry Garcia in particular was already melting IN THE FREEZER before I was served, and the same for Chunky Monkey, Mint Chocolate Chip - not good! Next time, we'd most likely try other places where ice creams are frozen solid like they should. read more

Ben & Jerry’s - Small two scoops with cherry Garcia and butter pecan - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

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Ice cream was super yummy & cute shop! Although I didn't care much for the dairy free CCCD, it's awesome they have it as an option!

Visited this Ben and Jerry's during tourist season. It wouldn't have been my first choice, as I've always found Ben and Jerry's to be completely overrated, and would have preferred the Hershey's ice cream down the road, but the majority of the crowd I was with was wanting Ben and Jerry's, so that's where we went. Long line, high prices and service felt rushed (naturally with the line outside of the door). My overpriced, over hyped, ice cream was mediocre, just as I've always found it to be. It's ice cream, so you can't really mess it up, but lots of other establishments with more options and lower prices. read more

I've always loved Ben & Jerry's but paying nearly $9 for a small waffle cone is just ridiculous, and they ask for a tip on top of that.

Had a coupon to Ben and Jerry's so I treated my kids to some Mint Chocolate Chip Ice Cream. I was confused why the ice cream didn't have the green dye for the mint ice cream. It was good and the kids ate it but it wasn't the same that we usually get. Friendly staff ! Would go back to this location. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

The ice cream as usual is exceptional. Problem here was that they were out of soft serve and waffle cones. It's also a super busy spot on a main tourist street, yet they only had 2 people working the front. Aside from that, the ice cream choices and flavors satisfy every taste bud! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

I got three scoops of tonight dough, half baked, and chunky monkey which I recommended all those flavors since they are all good. Half baked is like a vanilla version of the tonight dough and chunky monkey is a crunchy banana nut caramel chocolate ice cream!! Ben & Jerry's never disappoints and this location actually had a few open table to sit down which was very nice. read more

Ben & Jerry’s - Half Baked on top, Chunky Monkey in middle , tonight dough on bottom - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

Ben & Jerry's is some of my favorite ice cream. Dense, rich, tons of unique loaded flavors. Big fan of cinnamon buns. Can't find an ice cream I like better. This location is about a block or two inland from the beach. 5 minute walk from the boardwalk. Clean. Well staffed. Just like every other Ben & Jerry's they have scoop shop exclusive flavors, sundaes, milk shakes, chocolate dipped waffle cones. Loved the location and love ice cream. No complaints. read more

Ben & Jerry’s - Cinn-dough-rella. Scoop shop exclusive. It was good but Cinnamon Buns is way better. - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

While I love Ben and Jerry's ice cream, this particular location is not the best I've been to. The staff was a little slow, but they were friendly and helpful. The big pull of the B&J's along the boardwalk is the coupon within the city coupon books. Before you order, make sure you are aware that if you are using the BOGO free cone offer with a waffle cone that the waffle cone will add $3, which can add up among orders. read more

Too expensive. No tables or chair where you can enjoy your ice cream. Won't be coming back here.

No Vanilla Ice-Cream. How is this possible? That is similar to Fast Food Restaurant not serving French-Fries. Please explain... Who was it Ben or Jerry? read more

The ice cream was good what was not was the price. During off season (February) with my little family of 3 we paid 20$. This was for a kids cup 1 scoop and two cones one scoop each. This was insane to me!!! Literally 3 scoops of ice cream for $20. I could have bought us a meal somewhere. Never in a million years would I expect to pay that on 3 scoops of ice cream. It irritates me. I'll never return. read more

The place was packed but everyone was served quickly and efficiently. Ice cream was delicious as you would expect. read more

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They had an energetic staff who checked on everyone who came in. The milkshake wasn't great but it was ok. A little over price for the size and quality. I thought it would be better since the ice cream is always good. read more

I love there are ice cream it could be one of the best ice cream spots that ever had. It has so many variety of ice cream that I have never heard of. And it is by the boardwalk so The location is very nice read more

Amazing ice cream shop!! The service was great! My younger sister has allergies to all types of nuts, and they went out of there way to ensure there wasn't any cross contamination for her. I was extremely pleased that they also had two vegan flavors. Usually when my group goes to ice cream shops, I expect not to get anything, so this was such a welcoming surprise!! The two girls at the counter were extremely nice and looked like they enjoyed working there. The shop itself was clean, had seating, and showed the history of Ben and Jerry's in multiple ways. If you're around, I recommend this Ben and Jerry's! read more

Ben & Jerry’s - Vegan coconut almond fudge chip!! - Ice Cream & Frozen Yogurt Near Me - Virginia Beach, Virginia

My daughter went out from ocean beach for this ice cream. The location is great from the boardwalk

Really overpriced ice cream. I love Ben&Jerry's but I don't think I'll be getting the ice cream at their stores. I stock up on B&J at Walmart when its on sale. Good ice cream though. read more

Other than it being quite overpriced ($5 for a tiny cup of ice cream about as wide as the length of an average thumb and about as deep as it is wide) it was very good. I highly recommend the chocolate waffle cones, I've never been a big fan if waffle cones until these. Staff are fairly friendly, hard to really hear them with the masks which of course isn't their fault. In conclusion, it's good ice cream and I would recommend it. read more

Ben & Jerry's 5 stars Of Course my favorite addiction GoTo for ice cream. What was so incredibly great for me: Almond Milk Ice Cream; no dairy .... is "Amazing" .... tasted incredibly great and a wonderful surprise, because that is not available at the stores in my area at home. My boyfriend had the ice cream that has coconut in it: not sure the name: but he loved it and I do not like coconut, but I tried it and it tasted really yummy. Love Love Love Ben and Jerry's ice cream since 1991: the only ice cream that I will eat. the staff was quick and friendly because I went late in the evening. Yes during the day there is a big line for ice cream: of course what do people expect? .... as for the price being high: you get what you pay for ...it's Ben and Jerry's Halloooo Thank you kindly read more

first time i have ever had ben and jerry's so keep that in mind! the servers were very nice and got us the icecream quickly, i LOVED that they gave us wooden spoons! i love using the least amount of plastic as possible so this was an amazing surprise! the icecream was very sweet ( i got the caramel blondie i do believe) so that was a surprise. i'm a little sensitive to sugar so after a little while of eating it made me a bit sick. the icecream was very good though! it was pretty expensive for ice cream but it is ben and jerry's so that was expected. i recommend but the icecream is super sweet. happy eating! read more

With the threat is hurricane Florence pension the store was empty. The staff was helpful.

I was generous with giving this location one star because the ice cream tastes good. But if I had to star-rate this location based solely on the ridiculously horrible service I received, it would be -10 [negative 10 stars]! *WARNING* THIS IS A VERY LONG AND VERY DETAILED COMPLAINT! August 2, 2017 After having a great day at the beach, my family and I wanted some ice cream. While they went up to our room, I went to get the ice cream. Upon walking in, I was pleasantly surprised that it wasn't too crowded. There were a few people standing in (what seemed to be) an unorganized line, so I politely asked the young woman behind the counter which way the line started.... *crickets*.... she looked at me but didn't answer me... hmmm, maybe she didn't hear me [I thought to myself].. So, I politely asked a second time..."There..." she answers while giving a slight nod towards the area in which the line is supposed to be. After waiting in line for a few minutes.. I ordered a 1 brownie special and 2 cups of ice cream. She made my orders, put them on the little counter then walked away without saying a word. She didn't put tops on the ice cream and made the brownie in a regular paper bowl. Not once did she ask if it was "to go or to stay". So now I'm standing there looking at the ice cream, thinking "okay, no problem.. when she comes back, I'll ask for tops and a bag" .... I wait and I wait.. I looked to the area of cash register and shes standing there *again* she looks at me but doesn't say or motion anything... I think "maybe she's helping another customer"- so I patiently continue to wait... she finally comes back to me, points to the cash register counter and says "here".. at this point more customers have come in and are waiting behind me. I ask for tops and a bag: she takes 2 tops and barely puts them on the ice cream - I had to secure them and press them down properly - she takes another paper bowl and puts it on top of the brownie special, then says "bags are in front". As I'm in the midst of asking her to please help me carry the ice cream to the other counter... what happens?.. you guessed it!... she walks away.. A customer right beside me notices, looks at me and says "wow, I guess not!.. what's her problem? I smh and proceed to walk through a crowd while carrying all this ice cream to the register. When I get there she takes out a paper bag and places it on the counter in front of me. At this point I'm highly annoyed and in a snarky tone I ask "can you please put this in a bag!".. she finally puts the cups of ice cream in a bag, but of course she doesn't put a bag on the paper bowl that has the brownie special, I'm ready to get out of here so I ask for my total, she answers me, I pay her, pick up my bag and paper bowl and start to leave while saying " thank you, have a good night" - no answer in return, of course! After picking up my brownie, I realize that she never warmed it. I had to deconstruct my dessert after getting up to my room and warm the brownie myself. After having this experience, I won't be returning. Next time I'll drive to walmart and buy my own ingredients to make dessert rather than to put up with crappy service, or go to Dairy Queen! read more

Is there anything worse than ice cream served to you partly melted?! I'm not sure I tasted it because I was too busy rapidly licking it to keep it off my hands. Btw it was like 70 degrees out read more

This was a nice place to stop and get a quick ice cream. Due to Covid they do not have much seating right now so be prepared to walk around town a little to find a seat. Also check the coupon books around town because their is usually some good coupons for this place in them! :) Otherwise the service was good and the ice cream was great as well. read more

They literally count the number of Reese's if you add them on top. Pretty close to counting on the sprinkles as well which they charge almost $1 for each topping. You have to repeat yourself 3 times before the whole Rowe understands you. And of course your paying beach prices. Not worth what they charge. KOHLS Brothers is a much better deal. read more

Great ice cream but I must warn you...they are pedantic about their coupons. I had a coupon for buy one large, get one small free. A large is $5.99. A Sundae is $5.99. So I assumed they are interchangeable and ordered a Sundae (I assumed that counted as a large). WRONG. Ben and Jerry would be mortified. read more

It was packed when we came in around 830 on a Sunday night. The staff was friendly and worked so quickly. Ice cream was delicious, though prices are a little high (same at other Ben & Jerry's). read more

The place was nice and clean and the staff was friendly and service was prompt. The ice cream tasted just like it always has... fantastic.

drove all the way down here for free cone day just to find out they were closed and it was only 7:30

Line was long. There was no AC. So it was super hot. Tons of people. Took about 20 mins to get ice cream. Not sure who decided to have two people working on a Saturday night but not a good idea. read more

Good ice cream, as always, but we were very disappointed with the service. We waited for help with no one in front of us while two employees were wiping down counters/equipment, and another employee was counting a large wad of cash. I felt as if we were disturbing them by asking to be helped. read more

5 people working, short line and took 15-mins to get to the front of the line. Hate to see this place during the busy season

The service was terrible. The employees did not know how to make a chocolate shake with vanilla ice cream. Just sprinkled some hot fudge in the cup and poured in vanilla shake. Also did not know how to ring up with a coupon. Need some serious training!!! Will never go back!!!! read more

The meal took a very long time to be prepared as I watched the employee struggle to get the ice cream and drop it on the floor. I was disappointed by the service but, the ice cream was not bad. read more