I stopped by Custom Cake Cakery today to pick up some cupcakes. I used to come here before when it was a different bakery years ago. So it was my first time here since they changed. I was greeted right away. The young lady at the counter was nice, she was patient, and she answered all my questions.
The store is a vibe. There are beautiful flowers and decor, and it's pretty and clean inside. There's a table inside, but it's not much space to eat there. So it's more of a pickup type of bakery. They had several different flavors of cupcakes in the display which all looked tasty!! They also sell custom cakes and other baked goods.
I grabbed my cupcakes but I was taking pics for my review. So as I'm taking pics, I'm smiling and minding my business. A lady walks in and you can tell she was in a bit of a mood. She started talking to the girl behind the counter in a rude tone. So I went on taking my pics, and the counter where the register was, had several boxes, so I sat my cake box down on this little cart that had toppings. I thought it was too cute not to get a pic of. All of a sudden I hear the same tone say "please don't sit anything there"! I wasn't aware she was talking to me at first so, she said ma'am and I turned around. She told me no, don't put anything on that, we take that to shows or for catering. She said it could get scratched up or dinged. I apologized and moved the box. She was still talking. So I said ok. I mentioned there wasn't a sign up or anything to alert me that it was a problem. But I wasn't being rude or weird. I mean it literally was a small dessert box. When we both walked outside I told her I wasn't trying to be rude, I just wasn't fond of how she was speaking to me and thought the sign would help avoid conflicts in the future. She obviously didn't want to talk about it, so she said we never needed a sign because no one has ever done that before!! As if I'd broken some unspoken law. Lol. By this time I was confused as to what I did that was so wrong, I even had to giggle because this small situation didn't warrant her being snappy. I tried to give her grace because I don't know what kind of day she was having. But I'm assuming she's the owner at this point. She should definitely get her tone in check, because customers can pick up on your nice nasty approach. I thought this was going to be a good experience, but it left me confused and a little disappointed. The whole vibe was light and airy before she walked in.
As for the cupcakes they were not what I expected. I got a mystery box so it was a mix of cupcakes they pick out that are leftovers from the previous day. But these had to have been from several days ago because each and every one was hard, none were moist. Very heavy cupcakes. There was carrot cake, I think a maple one, lemon blueberry, and chocolate. I noticed the carrot cake one had the after taste of raw flour.. . The chocolate one and the lemon blueberry tasted the best out of all of them, but each one of them had to much extract, except the chocolate one. I'm not just saying this because of the encounter we had. I don't hold grudges, this is an honest reaction. I had been excited to try this place because I have a sweet tooth. Maybe the fresher cupcakes taste better, so I'll give them that. But these weren't good to me. That's just my opinion, but still check them out, maybe it'll be a different experience and you may enjoy the flavors!! Again it's a gorgeous store!! read more