I stopped by Custom Cake Cakery today to pick up some cupcakes. I used to come here before when it was a different bakery years ago. So it was my first time here since they changed. I was greeted right away. The young lady at the counter was nice, she was patient, and she answered all my questions. The store is a vibe. There are beautiful flowers and decor, and it's pretty and clean inside. There's a table inside, but it's not much space to eat there. So it's more of a pickup type of bakery. They had several different flavors of cupcakes in the display which all looked tasty!! They also sell custom cakes and other baked goods. I grabbed my cupcakes but I was taking pics for my review. So as I'm taking pics, I'm smiling and minding my business. A lady walks in and you can tell she was in a bit of a mood. She started talking to the girl behind the counter in a rude tone. So I went on taking my pics, and the counter where the register was, had several boxes, so I sat my cake box down on this little cart that had toppings. I thought it was too cute not to get a pic of. All of a sudden I hear the same tone say "please don't sit anything there"! I wasn't aware she was talking to me at first so, she said ma'am and I turned around. She told me no, don't put anything on that, we take that to shows or for catering. She said it could get scratched up or dinged. I apologized and moved the box. She was still talking. So I said ok. I mentioned there wasn't a sign up or anything to alert me that it was a problem. But I wasn't being rude or weird. I mean it literally was a small dessert box. When we both walked outside I told her I wasn't trying to be rude, I just wasn't fond of how she was speaking to me and thought the sign would help avoid conflicts in the future. She obviously didn't want to talk about it, so she said we never needed a sign because no one has ever done that before!! As if I'd broken some unspoken law. Lol. By this time I was confused as to what I did that was so wrong, I even had to giggle because this small situation didn't warrant her being snappy. I tried to give her grace because I don't know what kind of day she was having. But I'm assuming she's the owner at this point. She should definitely get her tone in check, because customers can pick up on your nice nasty approach. I thought this was going to be a good experience, but it left me confused and a little disappointed. The whole vibe was light and airy before she walked in. As for the cupcakes they were not what I expected. I got a mystery box so it was a mix of cupcakes they pick out that are leftovers from the previous day. But these had to have been from several days ago because each and every one was hard, none were moist. Very heavy cupcakes. There was carrot cake, I think a maple one, lemon blueberry, and chocolate. I noticed the carrot cake one had the after taste of raw flour.. . The chocolate one and the lemon blueberry tasted the best out of all of them, but each one of them had to much extract, except the chocolate one. I'm not just saying this because of the encounter we had. I don't hold grudges, this is an honest reaction. I had been excited to try this place because I have a sweet tooth. Maybe the fresher cupcakes taste better, so I'll give them that. But these weren't good to me. That's just my opinion, but still check them out, maybe it'll be a different experience and you may enjoy the flavors!! Again it's a gorgeous store!! read more

See all

This was my first time ordering a custom cake to celebrate a friend who had just finished writing their book, and it turned out perfect. The cake they created was everything I hoped for and more. The person I gifted it to was so happy, he made sure to savor every last bite. The staff was incredibly kind and helpful throughout the process, and the food overall was wonderful. I would definitely recommend this place to anyone looking to have a custom cake made for a special occasion. read more

Custom Cake Cakery - Custom Cakes Near Me - Virginia Beach, Virginia

Given the sheer number of positive comments I received during the birthday party where these cakes were the star, I would be remiss in not providing a review. As you can see from the pictures, the birthday cake and "smash" cake are absolute works of art. Our requests along with the artist's input ("baker" seems inadequate and probably inaccurate...) resulted in visually stunning, whimsical and an utterly ideal end product for the precious one year old baby girl guest of honor! But the accolades do not end with the visuals. I am grateful for the expertise and guidance received as I ordered for our party. I could not have asked for a better outcome. The actual cake was flavorful and tender. Even with the cakes still chilly from overnight refrigeration, the texture was light and moist - rich in taste with so many rave reviews from our guests. Since nana got to keep the leftover smash cake remains, picking through the baby's carnage has absolutely been worth the effort. If there is a "negative" it would probably be along the line of costs but given the nature of government imposed exorbitant taxes, there isn't much we can do about that. The first time I ordered any custom cakes elsewhere, the smash cake was a courtesy and provided at no charge. With that said, there absolutely is no comparison in end-products. We received two unique, beautifully crafted delicious cakes. And given how many years it has been since venturing in to the world of custom cakes, the price seems commensurate with inflation and nearby comparisons. So, I think this whole venture proves you do "get what you pay for" and you will find only praise for Custom Cake Cakery. read more

Custom Cake Cakery - The Smash Cake - Custom Cakes Near Me - Virginia Beach, Virginia

See all

I had ordered other cakes from them before without a problem but this last cake for my daughter's engagement party was awful. They charged me $325 for a cake that had so much frosting it was almost impossible to cut. We had to scoop it off the sides to try to cut it. The inside had so much frosting it kept falling apart when cutting it. My husband actually said, "It was disgusting". I tried to get a partial refund but she actually tried to tell me it was normal industry standard. Normal industry standard is a 3:1 ratio for cake to frosting. Sadly, we won't be using them for the wedding cake. I wouldn't recommend them. I included a picture of how bad it was on the inside after we scrapped the sides. read more

Custom Cake Cakery - That is a huge amount of frosting! It is like paying for just gobs of frosting. Gross! - Custom Cakes Near Me - Virginia Beach, Virginia

I'm writing this review because all of the consumers of Tidewater need to know, the level of expertise that comes out of this Bakery. Not only are all of the bake goods, delicious, beyond compare. They are excellent in an emergency, situation, as well. My wife obliterated a cake Friday as she was bringing it home for a party later. They were so sweet and rescued her with an emergency cake! Heroes!! read more

Would I recommend Custom Cake Cakery? Yes, a million times yes. I ordered their full sheet number cake for my husband's 40th, and it turned out better than I could've ever hoped. I wanted to use my husband's photos and they ran with it, and the results were stellar. I was absolutely speechless.The cake (1 chocolate and 1 red velvet) was fluffy with the perfect amount of sweetness. The frosting and Bavarian creme were superb! read more

Custom Cake Cakery - Custom Cakes Near Me - Virginia Beach, Virginia

Ordered two custom birthday cakes with specific ingredients and themes I found on Pinterest. The cakes looked incredible and tasted even better! My guests were so impressed--they asked where I got them from. Highly recommend! read more

Awesome spot here. I actually drove last by accident and seen it. So glad I did. The owner is a very nice lady and knows her stuff. Very friendly people. I don't mind spending my money there. Actually, I think her cupcakes should be more. They are worth it. The place is very clean and elegant. Hands down, one of the best places in the area. I didn't see them on Yelp so I added them!! They deserve the views and customers. A+++++ read more

See all