This Ben and Jerry's is super close to the water, and you can eat your ice cream along the pier. They have all the flavors you've ever wanted to try at the ice cream shop! Instagram - Madeline's_Dines read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Kirkland, Washington

One of the few store fronts for Ben & Jerry's in the area. The big downside is location. Its near the waterfront and there is very little/no parking. If you come for just this be prepared to hunt for parking and deal with some crazy traffic on the weekends. Store itself was clean and smelled amazing. I love that they have flavors you can not find in the store so you can discover something new. Staff was friendly. Even though there was an event at the park near and they where clearly busy the staff was friendly and happy to let us try samples. read more

Always fabulous ice cream, but this location serves small portions compared to others. Severely understaffed for a 80 degree Friday night but the one staff member there was working so hard!! Easy to walk down by the water. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Kirkland, Washington

It's national ice cream day so we decided to grab some ice cream and this was in the area. We got a small with coconut almond chip/berry berry extraordinary and a half baked shake. The ice cream was good and I definitely like the coconut almond chip, it was different but very tasty. I'm also glad I got half ice cream half sorbet because the sweetness from the ice cream was a little too much for my taste. The shake was pretty standard as well. They have these paper straws to use and I don't think it works well for the shake. The shake is too thick that eventually the paper straw gets too damaged that you can't use it anymore. Otherwise, Everything was good. read more

Ben & Jerry’s - a cup of ice cream and a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Kirkland, Washington

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I showed up in the middle of a busy time and the worker had locked the door. I guess she was taking her 15 minute break or something. I understand that she is legally obligated to that break, but it seems like a very poor management to be closing down the restaurant in the middle of store hours and not having anyone to cover. read more

Admittedly, I went in only to score the free ice cream. Just a few people in front of me at the line. The staff was energetic and fast. Good for them on what must be a busy day. Also admittedly, I have never bought anything despite living in the neighborhood for longer than the store has been in place. I don't see any flavors that I couldn't buy at the grocery store. Guess I'm too cheap to buy a smaller scoop on a cone than I can buy from any grocery store, especially when it's on sale. On a hot summer day though, I see the line snaking outside. Good for them. Just not for me. :) I go buy gelato down the street instead. The interior of the store is quite old by now. There are very few tables. Don't expect to bring a big crowd and everyone sit down. There are a couple of small tables outside, great on a non-rainy day. Hey, it is the Pacific Northwest after all. Parking is street parking only which can be challenging on nice days but typically doable. read more

Ben & Jerry’s - Free ice cream day! - Ice Cream & Frozen Yogurt Near Me - Kirkland, Washington

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I absolutely adore this place! Yesterday evening Friday, just before close, got a classic plain waffle with 3 scoops: Take out in the car! Next time pictures! Cold Brew Coffey Almond ________ maybe coconut something can't quite remember and then another Coffey buz buz type flavor last on top long story short, Really apricate the also non dairy options including and with almond milk my first two Scoops on the list where almond based instead of dairy and they where quite tasty! The customer service was great I came in just before close and the guy was Patient, Awesome and Helpful! To me personally it's worth every penny to pay approx, several bucks more and at least from time to time get the scoop shop experience and and all that it entails, includes etc..... As an evolved presentation would highly recommend this location! Bonus: https://www.amazon.com/Biography-Ben-Jerrys-HOME-VIDEO/dp/B00UGPPFN6 Honest Joke! - Important Side Note: PS. Bo hoooo Poor me, Booo Hooooooo! Pooor me!!!!!!!!! hanker chif, Sneeze nose blow, Cry, Cry, Cry! Why why why! Another intentionally verbose nose blow! I really miss Creme Brulee ice cream! To be brutally honest I am tempted to make it my self! read more

Bought a pint container of ice cream from this store for $6 and discovered that it was clearly melted and refrozen ice cream with a huge gap in the side of the container with no ice cream. The ice cream tasted nasty and had to be thrown away. I would not go back to this store again. read more

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Great I've cream and great service. What more do you want from an ice cream shop. Cherries Garcia forever!!

Milkshake was all milk. Could barely taste the ice cream. A $9 cup of milk. Great value!

B&J's is my go-to ice cream at the grocery store, yet I rarely visit any of their storefronts. One of my besties came to visit and she's a big B&J's fan, so we knew we had to go. We received great customer service. This girls working the night we went were extremely personable, friendly, and energetic. I was so happy to find out that we could sample flavors (I wasn't sure if that option was back yet), so I admittedly had to ask to try a few samples... :) I ended up getting the Marshmallow Sky (5/5 and not a flavor they sell in grocery stores) and The Tonight Dough (3/5 to be honest... I thought I loved the flavor, but ended up realizing it's not one of my favorites). I can't remember all of the flavors that I sampled, but I do remember trying the Whiskey Biz which was 5/5 for sure. I can't wait until they finally have Totally Unbaked as an option! If you've been anxiously awaiting its arrival (like me), just know that we have to wait until they get through their Punch Line. Punch Line is also good, so I do recommend trying it!! Overall, we had absolutely no issues with this Ben & Jerry's location. I'll definitely be back! read more

Always love to stop here for ice cream after a walk on the waterfront, irrespective of the season. Chocolate therapy, Chocolate fudge brownie, bourbon brown butter are some of my favorites here. On a recent stop, I got a strawberry shortcake, another favorite here. read more

This place is filthy! It appears that it hasn't had a good cleaning in quite some time. We were there on Saturday evening and the front door was dirty, the ice cream cases had hand prints and other mess and clearly needed to be cleaned inside and out. The counters have junk all over them; behind the cases and on top. There was only one employee working and he looked miserable. Isn't there labor laws where they have to be afforded a break? read more

I was off on a picture taking adventure in Kirkland and saw Ben and Jerry's with a sign that said "free cones". Of course, at first glance, I thought this was a joke, and just a banner to catch my eyes, but they truly were giving out a free scoop of ice cream to everyone that came in. As someone who organizes many events, this free cone day was well organized. I was greeted with an employee who had a menu of what the free scoops were to choose from and the line was easy to get through. I have to admit that I did not really believe that it would be free, but the employee with the menu said "this is our gift to you, we hope that you will come back sometime to see us.". I will be bacl again. The mango, mango sorbet was excellent. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Kirkland, Washington

Tasty ice cream but 3 stars cause it's so damn expensive. $7+ for a single scoop. C'mon!

I went there on past Sunday in the afternoon. Ordered my 2x scoops of ice cream and left a good tip as well. After I stepped out of the store , i accidentally dropped my ice cream on the street. I went back to the store in seconds and let them know what's happened. Guess what, they gave me the same ice cream and charged me again. This is not a good customer service. I am not going back in there. Lost a lifetime customer for 2x scoop of ice cream. read more

Bring your mask if you want to eat the non dairy cherry garcia. They won't sell to you otherwise. However, this eye scream is my favorite by far. If it weren't for the cherries I would definitely raise the bar. read more

We went for a Sunday walk to the Kirkland waterfront, a number of people were walking by with ice cream cones. I opened yelp to find this Ben & Jerry's nearby. Went in to find a line, with a clear Seattle day of 70 + degrees it was expected but the line moved along & in 10 minutes we each grabbed a couple scoops of some kind of chocolate swirled coconut cream black magic delicious ice cream. The place was clean, smelled amazing & friendly staff read more

My wife and I almost ALWAYS go to Sirena's down the street for gelato. But sometimes BnJ's is more satisfying. We walked in and was immediately greeted which was nice. Felt welcomed. Dude behind the counter was enthusiastic and made sure we tried some samples before we decided. Also complimented my son on his shades. Was the ice cream good? Of course it was! But a majority already know this. The reviews are based on the business and the experience with the employees. The level of customer service from the gentlemen behind the counter was impressive. Which is odd to say because we're just talking about an ice cream place. It was enough to leave an impression so I thought I'd give them 5 stars. All around it was the type of ice cream parlor experience that everyone should have. Welcoming. Fun. and Delicious. read more

I ordered one quart chocolate ice cream in my UberEats order but received one pint. So disappointed.

Ben and Jerry should be informed that this store doesn't even offer any glass of water to their customers for free. We had bought icecream from them and asked if they can give our young child a glass of water with the icecream and the saleswoman said we had to buy bottled water. read more

Like ice cream? Then come on down! This may not be the hippest, trendiest, frou-frou place of hipsters with wacky favors like bacon and vodka (or whatever wacky flavor combos some other ice cream places are selling nowadays). But for honest-to-goodness good, wholesome ice cream, with friendly staff and free samples and once-a-year free cones and iconic brightly painted cow murals and all, this is the place! (I strongly recommend visiting, too, the B&J headquarter store/farm in Vermont, if you're in the area. It's amazing!). read more

*went here before covid* This place has ok ice cream. Not the best. It has a great location in Downtown Kirkland by the water which is nice though. The service and ice cream here are fine (I have had way better). I personally would not really come back here though. I would rather buy ice cream at a grocery store or somewhere else in my opinion. read more

Very friendly staff and lots of flavor. Yes it's slow because they're only letting one group in at a time, but I actually really appreciate that during COVID read more

Terrible customer service! Corporate needs to take a look at this location. I ordered a custom ice cream cake. When I showed up to get it, the store was dark and locked - online and physically posted hours said they should have been open an hour. Other customers out front waiting with me! I got a call later that day that they were just starting it, the cake should be ready 3 hours later than scheduled (or I needed it). read more

I really love Ben & Jerry's ice cream and have visited this location many times. Tonight was unusually bad in so many ways. It was 30 minutes before closing and we stopped in for a Mother's Day treat. There were three young girls working, well at least two looked like they were working. One girl was on her cell phone the entire time and talking about personal things with the other workers, so I'm not sure if she really worked there. The girl who helped us, looked like she couldn't handle another minute in front of customers and seemed on edge at each question I asked. I eventually just said I'll save my other question for later and she said ok. After we got our ice cream we sat down and watched as the girl who was on her phone scooped ice cream, literally with her entire head in the freezer case and her hair pressed up against the inside of the glass! Another customer came in and was unhappy with the cost of her ice cream, to which the same employee who helped us, emotionlessly looked at her as if she was a nuisance. Although she attempted fix the situation, her attitude was terrible. As soon as the customer left the three girls began to discuss the lady who just left in a negative way, while I was still in the store listening to everything. I still love the ice cream, but the terrible customer service left a bad taste in my mouth after tonight. read more

Is this Ben & Jerry's run by teenagers? I think so. I live 5 minutes away yet to scoop a small amount of ice cream into a cup takes an hour. I've had shorter delivery time from Bellevue. Every time my ice cream comes as soup (tonight it is 60 degrees so not hot enough to melt) - I guess the kids put it in a cup, set it on the counter for 30 minutes so it can melt, then deliver..? I would hope the man that owns this business would want to know how badly his teens are running his shop. Maybe not. Lame. read more

I've never really liked this location as it is the only ice cream shop near the Kirkland waterfront & beaches, therefore it gets packed on nice days & evenings, but is T-I-N-Y inside. Staff is fantastic, friendly, and manage to keep a great sense of humor despite how busy they are during these warmer days. If I could individually rate the staff alone from the shop, they'd get 4 or 5 stars, easy. It's not an easy or glamorous job, but they make the best of what it is. Otherwise, ugh. Stand in the ridiculously long line, order and pay for your scoops, then get the heck out before someone's wily child Chunky Monkeys your pant leg. And try not to get hit by some bone head obliviously cruisin' for babes when you cross the street. read more

Best ice cream experience in WA! The ice cream is yummy and the people that work there are so friendly! The person that helped us was very patient as we selected our flavors. Her customer service was fantastic! I highly recommend this business. read more

We stopped by here for free ice cream day. Come on, what's not to like about FREE ice cream? I tried out the Stephen Colbert cone and the coconut cone. I love love love Stephen Colbert and I loved that ice cream too :) This was in a charming location near the water. It wasn't too crowded either. I've been to the 31 cent scoop night at Baskin Robbins before, and it was chaos. This event was well executed. I did want some water after it was all done, and the cooler was drained dry. No biggie. read more

I've been here a dozen times, mostly for evening dessert runs just before the 10pm closing time. No point in reviewing the product, we all know it's good but pricy (who orders the $35 20-scoop bucket, by the way?). The staff has been exemplary, there is little waiting at that hour, sometime there is even convenient parking. Worth cruising up from Bellevue rather than stopping at the local places. read more

www.saveourshop.com I know that Ben and Jerry's is a "corporation" so to speak but this store is usually packed to the gills during the fun summers and I worked a Rock the Vote event several years ago and the staff was nothing but professional and gracious to us. Downtown Kirkland is losing its charm and this place needs a little help from us. I am sorry Schnoo and Ce Fiore, I would rather get ice cream and or yogurt from two friends of mine, Ben and Jerry. read more

Wrong address was delivered to. Input on their end for delivery order sent it to someone else's house. $40 waisted!!

This place is awful. The intelligence behind the counter is of 5th grade aptitude. Always filthy inside and the sign posted inside is of a "D" score. Dom should go back to Penny's and sell shoes- his disrespect is tasteless in the ice cream community. Over $4 for a single scoop of freezer burnt ice cream in a cup, I highly recommend the gelato place a couple blocks North. 1 star (sigh), disappointment in a cone. read more

Awesome, awesome, awesome. We got our wedding cake here 9 years ago: three tiers with two different flavors of ice cream per tier. This was far cheaper - and far tastier - than doing a wedding cake from anywhere else, ice cream or not. It had been years since I'd been back, but Jenn is still there and as nice and helpful as ever. I've been there on other days with some of the newer, younger employees and was pleasantly surprised to find friendly custoomer service from them, too. You can special order hard-to-find flavors here as well, not to mention they carry all the Scoop Shop-only exclusive flavors. I consider myself fortunate to have this well-run Scoop Shop only 12 minutes away, and they represent the brand well. read more

Great spot to stop at on a hot day at the lake. The employees are helpful and friendly. I personally was excited to see they had ice cream made with almond milk. I had some and yum! read more

Tried one of their new almond milk selections and it was so good and creamy! Sometimes dairy free isn't as good as regular like milk flavors but these ones are awesome. I hope they bring in more flavors. There girl who was working the night we came in was really fun and friendly and made the experience fun. read more

I love free ice cream day! How cool. Tip: order the kids size. The small is simply too big for most adults. Large is laughable. Love the 'responsible capitalist' ethos. I'd mark as 5 stars, except they recently dropped the Oatmeal Cookie flavor, which was by far my favorite! Also not cheap. read more

This place hit the spot for my sweet tooth. A scoop each of black raspberry and chocolate fudge brownie in a waffle cup.. such a killer combo! What I noticed at this location was what others had stated, the workers are not friendly and are not generous with the scoops. They give you small scoops as if they own the store. Workers here should crack a smile or two and come correct with the scoops. You're supposed to carve into the bucket of ice cream more than twice to get a nice plump scoop! read more

What happened to this place? Ice cream is still good but this location is just dirty. Sign in door saying cash only. Sign on bathroom saying closed for cleaning, but we saw the employees use it while we sat and ate ice cream. The front of the store looks like a storage room with boxes, Christmas lights, Amazon Fresh delivery bin and a few umbrellas. And...floor a mess. Counter where they make food has cleaning supplies on it. I hope the feedback helps as we need well run, successful businesses in kirkland. Sad. read more