We wanted to recreate an evening from last summer: dinner at The Net Result and ice cream here,…read moreespecially since the owner wrote us a nice comment on Yelp after our last review.
Just like last year, this place was empty when we went despite the crowds next door and at Rocco's. We had heard murmurs about waffles being on site, but there was a sign saying something about regulatory issues, so that was a no go.
Everything started well enough. Our daughter got a cone with the campfire s'mores again (it is still *really* good). The two of us wanted smalls, but if you want more than one flavor, you need to size up and get a medium. OK, so the guy who was working scooped those flavors out for the two gentlemen in our party. And for $8.50, yeah, you expect those cups to be full. The girl who was working also helped one of us and here's what happened: literally HALF of the cup is full. So, while the two other mediums are scooped past the rim, this one was barely half full. When it was sitting by the register, we had to ask for her to pass it to us, and she goes, "Oh, yeah, sorry, I'm training." Well, that definitely shows!
Here's what could have happened with better training:
1) She could have asked her trainer: "Hey, is this right?"
2) She could have said, "Hold on, I'm training, so he'll be right with you."
3) She could have seen with her own two eyeballs that the portion she scooped was half the amount of the other two items of that very same size.
4) The guy training her, who saw that cup, could have said, "Oh, let me get you some more since this isn't right."
Such a shame because the ice cream here is delicious (tried the chocolate lovers this time, and it was rich and deeply flavorful), so it's not like we're saying bad things about the product itself. It's not even about getting "more." It's about charging customers almost $10 for what was practically one measly scoop! It's insulting. We gave this place another try, but we will not be back again. After many, many years on this island, we have decided that there really are only two places left to get your best frozen treats: Ben and Bill's in Oak Bluffs and The Ice Cream Candy Bazaar in Edgartown. Yes, parking will be a nightmare, but at least it will be worth it and you'll get good value. We've never had any issues at either of those locations ever, sigh. Ah well.