Sooo I said I'd come back and update my review. My appointment was at 3pm and I wasn't seen until…read more3:40-this is why I took off a star. The techs were very thorough in my exam. I am pleased and will be returning next year. I'm waiting now for my contacts to come in.

Do NOT use this company. They are absolutely terrible. Their entire operation is built on passing…read moreblame, dodging responsibility, and acting like basic communication is optional. I went in today for my annual diabetic eye exam. The wait was ridiculous, as always. When I finally got called back, the tech mentioned checking my glasses. I asked very clearly if this appointment was ONLY for my diabetic exam. She said yes. Then she proceeded to give me a full regular eye exam I never asked for. After that, they dilated my eyes and dumped me in a crowded holding area with seven other people, waiting again. Eventually I get put in another room, wait even longer, and a doctor finally comes in and rushes through the rest of the exam like he's on autopilot. I get to the front desk and the woman tells me I owe $114. For what? She says, "the exam and the diabetic exam." Then she tells me my insurance doesn't cover the regular exam. I remind her that I asked before anything even began whether this was ONLY the diabetic exam, and I was told yes. Suddenly it becomes, "Well, since you're a new patient, we always do a regular exam too." Funny how no one bothered to mention that BEFORE doing it. And instead of taking responsibility, she blames the scheduling department -- because of course they do. Passing the buck seems to be their only consistent skill. Then when I asked if my EyeMed insurance would cover anything, she said, "You'll have to ask them." Excuse me? I handed them BOTH of my insurance cards. Any competent office verifies insurance BEFORE sending someone to checkout with a surprise bill. My mom has been a patient there too, and every appointment with her was the same nonsense -- long waits, excuses, and employees who act like they're being inconvenienced by you existing. The only reason I even gave this place a chance is because the provider I actually WANTED to see was booked out for months. This place is a mess, the staff is dishonest or clueless (or both), and they clearly do not care about patients at all. RUN -- do not walk -- in the opposite direction of this place.

Had cataracts removed in both eyes. These associates are efficient,capable and great…read more I am seeing better than anytime in my adult life. Dr. Vendecasa is very capable and skilled. I highly recommend this place and surgery center from my personal experience.

I was at the Sunnyvale office and I specifically told them I don't want any test done if it's not…read morecovered by insurance. End of the visit I paid my copay and I was told no more bill. Two weeks later I received a bill says insurance is not covering it. They will never tell you upfront about the cost for the services

I have worn glasses for 30 years. I always upgrade to premium lenses (Vera Lux), use progressive…read morelenses and the best tint and coating available. Many times I have had to have the glasses redone to prescription on problems with the lenses or frames and they were good to average but never outstanding. Since I have had problems getting a quality pair of glasses, I was referred to Ryan Perez at 1220 N. Town East Blvd, Ste 220, Mesquite TX 75150. Mr Perez took the time to fit me in the proper frames that I was looking for and explaining all options available to me for my new glasses. I have had my new glasses that Mr. Perez made fro me for three months and they are truly, the best pair that I have ever had. Mr. Perez recommended a Digitally HD coating with my Vera Lux and Progressive Lens. The moment that I put them on was noticeable different from my last pair. The best way to describe my new pair is to use a television comparison. My new pair was like 1080P HD, my last pair 720P with out HD. The color spectrum was more pronounced, brighter more colorful, both inside and outdoors, even the sky looked different, everything looked more alive. I waited a few months to review my glasses to see if my perception changed and it has not. This is the best pair of glasses that I have ever had and I would like to thank Mr. Ryan Perez for his time and working with me to significant. Truly Outstanding work and service. Thank You Chet Payne

Called an made an appointment in Tuesday, and was told they accepted our insurance. Now I get a…read morecall roughly 24 hours before my visit to tell me they don't accept my insurance after being told they originally did. Now I've taken off work and used a vacation day and have no Dr. Appt. as needed. AWESOME JOB VISIONSOURCE!!!!!

Overall, I'm super pleased with the services that I received from the M Lasik Center. (Surgery date…read more- May 2021) The knowledge and experience Dr. Mazaheri exhibits is expansive and reassuring, especially to people like me who have (had) a heavy eye glass prescription (-9.25 and -11). I went in as a borderline unsuitable candidate for PRK and he was confident I could get near perfect vision. No one should promise you perfect vision as every case is different, and eyes react to surgery differently. But the hope always remains for perfect vision, and, in most cases, people do reach 20/20 or better with PRK and LASIK. I was completely expecting to leave with a light prescription, and I was fine with that because the correction was so huge. My main goal was to stop wearing coke bottle glasses! I will have to wear driving glasses at some point, but that's it. I'm not using them now as I'm still in the recovery phase which can last a few more months. My vision ended up being around 20/25 after 5 months, which is suitable to me. It continues to get better as I heal. I still need reading glasses (LASIK cannot solve this as a whole) as nearly everyone over 45 needs them, however I was surprised that my reading glasses magnification level went down as well, which is a relief. That was a nice surprise. Dr. M. also caught some potential problems with my eyes that other yearly optometrist appointments missed, so I'm happily following up on that with a retina specialist. Dr. Mazerheri is very thorough, and on my surgery day, we checked my vision (to get the right numbers into the computer), no less than 4 times on different machines. The staff prepped me well for recovery over the weekend after the surgery and I never had any questions because they left anything out. The staff is super nice, accommodating, and they have their office running like a well-oiled machine. The only thing I disliked about the entire experience has nothing to do with Dr. M. The building his office is in has a couple issues (Campbell office). The doors are VERY heavy, and elderly people can have difficulty opening them. The building owner needs to put a couple thousand into updating and fixing the women's restroom because it had badly torn wallpaper and the toilets rocked.

Dr. Mazaheri performed Lasik and PRK on my eyes back in 2005. I have tried to visit him for check…read moreups every year that I've lived in DFW and I am never disappointed in the quality of care and service provided by the doctor or anyone on his team. When my procedure was first done, the recovery time for the eye on which he did Lasik felt like no time at all. After decades of glasses and contacts, I was able to open my eyes when I woke up in the morning and be able to see clearly and not chastise myself for sleeping in my contacts. The PRK-eye had a longer recovery time, but even after all these years, my vision has not deteriorated and I have not experienced any issues or side effects from the procedure or the care I've received since then. Anytime a glasses-wearer I know tells me they are contemplating Lasik, I always recommend Dr. Mazaheri. I believe in the quality of his care but also the comfort of being able to go back to the same doctor who performed the surgery, who can remember me even after years of living out of state. I know others who went to other Lasik centers and never saw the same doctor twice. I want my doctor to know me and know my vision history and to be supportive of maintaining my eye health and the excellent outcome of his surgical work.

Great customer service. High quailty glasses and lenses. very impressed!! Staff is very…read moreprofessional and will educate you on anything you would like to know. I will be a returning patient for years! Thank you Dr. Robertson and Staff!!

From the owner: Rodney L Robertson, ODTG, is a Therapeutic and Optometric Glaucoma specialist. A native Texan, Dr…read more Robertson was awarded his Doctorate of Optometry from the University of Houston College of Optometry in 1986. His practice experience has included externship at Brook Army Medical Center, in excess of 25 years experience as: a contact lens consultant for high volume refractive surgical practices in Dallas, Texas, bifocal, trifocal, keratoconus, high astigmatism as well as post LASIK, RK, ALK, and PRK patients. He has enjoyed helping many patients from far and wide with contact lens alternatives to corneal surgery including: Gentle Corneal Molding, Paragon CRT, Bausch and Lomb ortho-K, Contex OK as well as conventional ortho-k lens. His practice passion is restoring vision to keratoconus patients with the newest technologically advanced contact lens. He co-manages with ocular surgeons to provide the highest quality vision and eye care for refractive, retinal and cataract surgery. His patients come far and wide for his care and continue to express their gratitude for their educational sight saving experience. Outside the office, Dr. Robertson enjoys spending time with his family and many outdoor activities such as fishing.

In 2002, a visit with DR Carter had a significant change to my life with his confidence he could…read moreuse Lasik to improve my vision. His competition said it would take 2 passes. DR Carter succeeded in giving me better than 20/20 which lasted over 16 years! As I conceded my age was beginning to affect my vision, I went back in Feb 2022. Salzmann Nodule Degeneration was seriously affecting both eyes, he explained. In March 2022, he performed surgery on both eyes to remove the nodules which will be recurring. He also used the latest technology to hopefully slow down the growths. Prokera. Prokera uses the amniotic membrane tissue in its products, which is preserved using the company's proprietary CRYOTEK® processing method to ensure the tissue retains its full biologic activity, Amniotic tissue has natural properties that help damaged eye surfaces heal. Prokera products promote faster and more effective healing of the cornea with less inflammation and scarring, leading to improved clinical outcomes with better vision. Sounds great eh? The process requires manually removing the nodules and then applying the Prokera lenses one eye at a time the day following surgery. The surgery, itself, isn't painful. The staff keeps you at ease and DR Carter is pretty quick and thorough. Now after the surgery, and wearing the Prokera lens for a week is not something I would love to do again, but I will, and just have to deal with it. It helps. I'm typing this review a few days later without any glasses and can see quite well. So it works. I posted a photo of the device next to a nickel. By day 5, it isn't so bad. Let me add something important. I will only let 2 people actually touch my eyes. DR Carter and one of his assistants. I trust no one else, not even me! Yes, he has worked on thousands (if not ten thousands of eyes) (Maybe he needs a sign over the door saying how many he's served.) I get the nod of approval from others he has taken care of when I mention who did the work, a few are fellow Yelpers. Many at my workplace. Some others are quite famous and had million dollar careers riding on their eyes. Huge impact on MANY lives. I see some poor reviews on here, and I guess some had bad experiences. My eyes and ears let me know he does have an amazing staff right now. I saw and heard how well that staff responds to their patients. 16 visits in a bit over a year, and not once heard or saw any patients being mishandled. If you think you have an issue, see/talk to David who is one of the best customer service/patience advocate trained people I've EVER met. 21 years, and still more than happy to trust him with my eyes.

Unprofessional! Do not use this clinic. Dallas Cowboys should not let them advertise with this…read morecompany! They billed my insurance again even though the test were in the system. An employee said to do test again and bill insurance again. Expect a 5 hour wait for each visit. Rude staff and wanting you to get Lasik surgery. They do not care about you, only care about taking your money. Worst nightmare ever.

I can see clearly now the Fuzz is Gone! I can see all obstacles in my way!…read more If you're thinking about getting Lasik Surgery, do it. I know this deserves a more in depth review, but I'm entirely too fascinated with looking at the world right now to spend it in front of a computer. The world is such a beautiful place. Thanks guys.

Had a wonderful experience with Doctor Smith yesterday and his fantastic office staff. Already…read moreseeing 20/15 with both eyes today which is an incredible improvement! I absolutely would recommend Lasikplus to any friends or family considering this procedure! Looking forward to life without glasses.

The care is average. The doctors don't really review your tests with you, they just say look fine…read more I have glaucoma and would like to see actual pictures and compare with previous 6 month pictures. Im not confident they compare to look for changes. Billing is a nightmare. On hold for 20 minutes each call. Pay a bill, keep getting billed for it. When i finally talk to someone they say my payment from 6 weeks earlier would now be applied. 6 weeks to apply a payment!

Absolutely hate the Key Whitman phone AI answering system. My glasses broke and I have no backup…read morepair. I immediately called first thing in the morning for the Key Whitman Richardson location. Got an AI recorded message. It took hours to receive a call back. Finally, the Richardson location called but couldn't help, so I called the Dallas location. Again, got an AI recorded message. The Dallas location never even called back at all. I had to leave work early and go over there in person. The gentleman was able to repair my glasses very quickly for only $50. One phone call would have saved a day of worry, though!!!