The care is average. The doctors don't really review your tests with you, they just say look fine. I have glaucoma and would like to see actual pictures and compare with previous 6 month pictures. Im not confident they compare to look for changes. Billing is a nightmare. On hold for 20 minutes each call. Pay a bill, keep getting billed for it. When i finally talk to someone they say my payment from 6 weeks earlier would now be applied. 6 weeks to apply a payment! read more

Absolutely hate the Key Whitman phone AI answering system. My glasses broke and I have no backup pair. I immediately called first thing in the morning for the Key Whitman Richardson location. Got an AI recorded message. It took hours to receive a call back. Finally, the Richardson location called but couldn't help, so I called the Dallas location. Again, got an AI recorded message. The Dallas location never even called back at all. I had to leave work early and go over there in person. The gentleman was able to repair my glasses very quickly for only $50. One phone call would have saved a day of worry, though!!! read more

This review is for 910 N. Davis in Arlingtin. Impossible to schedule an appointment. Each time I called, AI answered, and once it transferred me to the call center (live person), I was transferred to a voicemail while I was still talking. Left 3 detailed messages for the counseling nurse on 3 different days to schedule a surgery, but no one returns my calls. read more

We had a very positive experience with the Light Adjustable Lens (LAL) after cataract surgery. This advanced lens allows vision to be customized after surgery using gentle UV light treatments that fine-tune the lens power. Following surgery, my husband wore special UV-blocking glasses full-time for several weeks and returned for quick, painless in-office light sessions. These treatments precisely adjusted the lens shape and power to meet his individual vision needs, including nearsightedness, farsightedness, and astigmatism. Once the desired vision is achieved, a final "lock-in" treatment stabilized the results. The process is done one eye at a time. My husband is experiencing clear vision much sooner than Dr. Warren originally anticipated and is already going in this week to have his second eye done. From start to finish, his experience has been outstanding. Every member of the team was professional, kind, and attentive. Appointments were efficient, well-organized, and we truly felt cared for throughout the entire process. The surgery center itself is state-of-the-art, equipped with the latest technology. See my pics! We are extremely grateful for the exceptional care and would highly recommend this team to anyone considering this type of surgery. read more

See all

I would think a place like Key Whitman, that has offices all over the metroplex would have a nice coffee bar for this over crowded waiting room. Since you have to wait for the patient. With my husband today, but, I'll pick another place if I need surgery. This seems to be an assembly line type surgery. Lots of people, they're making a ton of money. Provide coffee, water for those waiting! read more

This company is not honest to its patients. You go in for a routine annual eye examination. You tell them it a routine visit and you have no issues but they bill the insurance company with 4 different codes for issues. Routine annual eye exam is covered at 100 percent so why is this eye company submitting codes as if you came in for an eye issue. They are billing when routine eye exams are covered at 100%. I have left message for their billing department and NO one have returned my call. You have been warned about this company. Find a different eye center that will not falsely bill. read more

I have been a patient of theirs for over 20 years and have to finally view my opinion of the overall exsperience. The doctors and support staff have always been very knowledgeable and accommodating. That is the only reason that I have continued as a patient. Regretfully, the rest of the organization is one of the most abominable you will find anywhere. The phone system, billing and clerical are a total waste of my time and effort with absolutely no accountability from anyone of authority. All they do is pass the buck around and give lip service for their dismal service. Don't take my word for it, just give them a call and see what you think..!! Apparently the rest of these reviewers have done just that with very similar outcomes. Looks like it's time to clean house and start over..!! Good luck..!! read more

The absolute best eye center in Dallas hands down ! A+ treatment from everyone you encounter who works there ! read more

I am reviewing the Dallas location on central expressway. I was referred by my PCP for a diabetic eye exam. 97% of the care provided was conducted by an unlicensed assistant. I was charged $59 for the exam conducted by this untrained individual. The ophthalmologist? Then fraudulently signed off on this assessment as though he had completed the exam himself. Tried to speak to the office manager to tell her about my concerns and let her know that the doctor had spent less than 3 minutes examining and speaking with me. She approached me with her arms crossed and an attitude like she was Ceaser who had come down to deal with the peasants. She needs to be demoted to count widgets in the back room. This person who I believe to be named Stephanie has ZERO business dealing with the public. Money is too hard to come by to give any of it to these pompous, self important cheats. read more

Don't ever go to key Whitman they say they take ur ins and then send you a bill 3 months later

I was scheduled for a 10:30 AM appointment with a surgery counselor. I arrived early and at 10:30 was called back where photos were taken of both eyes. At 10:35 I was taken to a waiting room where I waited for an hour to meet with the Surgery Counselor. Upon being called back, there was no apology for the wait just an excuse 'I'm the only one here today'. The counselor was obviously very competent and well experienced yet seemed ambivalent as to the provision of a quality experience. I was left with the opinion that appointment times are solely for the patient and does not necessarily apply to the staff. read more

I went for an exam with Dr Barke and he gave me a new prescription. Before filling the prescription I had to have eye surgery. By the time I recovered and filled the prescription was over 6 months The prescription was wrong!!! never had this happen in 50 years of wearing glasses. They would not answer my calls and I had to finally go to the office to even talk to someone It was obvious Dr Barke made a mistake and yet they refused to do a thing about it. I spent $512 on new glasses that are worthless the manager Joy said they could give me a 10% off 1 pair but nothing off the other pair but I still would have to pay $400 for the 2 pair I am retired and money is tight Dr Barke made a mistake and I am paying for it big time read more

Was charged $90 for being referred to another doctor - no explanation on what these charges were for. I would not recommend; one of the reasons why healthcare is expensive. I get bumped from one clinic to the other and they both charge me for the same issue that I went to them with. Key Whitman in this case charged $90 (more than what should have been as co-pay of $30) without any explanation. read more

Waited an hour to to be called back past my appointment time. Then waited another 30 minutes for the doctor. Was never told how far behind they were. A simple annual eye exam took 2 hours and 20 minutes. Will not be back. read more

Boy has this place changed over the years. it is a cattle call. The patient concern is low. Ive had experience with this doctor since I was in my 30s getting LASIK. Now I'm in my late 60s needing cataract surgery. After my experience the past 2 visits, I will not be continuing with them. You are just a number to them. read more

Another amazing visit. Cataract surgery is complete. Had follow up today. I can see at 20/15 now. Unreal. Staff was professional, courteous, knowledgeable. A special acknowledgment for Brandon who walked me through all testing today. I would highly recommend this place to anyone. read more

I LOVE the outcome of my laser cataract surgery!! Dr. Kimberly Warren was thorough, professional, and completely successful in restoring my 20/20 vision. I can't say enough good things about the whole process. If there were more stars, they'd have them! read more

I was very pleased with the professionalism of the staff and the thoroughness of my eye exam when I was having problems. The nurse took her time and explained everything. Dr. Fish was clear in his explanations and at no time did I feel uncomfortable. After the nurse, he did his own exam and then immediately referred me to a specialist at the Texas Retina Center. I did not have the impression expressed by others about pressure to upsell or the incidence of insurance fraud. My final bill was less than what I was quoted at the beginning. I felt that they put the health of the consumer first and that is important. I would return here again but hopefully I won't have to. read more

I had a brain tumor about 20 years ago. Without glasses, I always see double. My eye problems make writing a prescription very difficult. The staff here were patient and did what it took to get my prescription right. Thank you so much, Key-Whitman! read more

Totally not happy. Cataract surgery in Oct 2021 w/ Dr. Haq. At the one week check up the Frisco office directed me which drops to continue, which to quit. The Jr. Doctors got it wrong. They instructed me to continue to use the dilating drops. I now have bad halos, did it cause it, I don't know. It is common and you typically go back and get some kind of laser flash to correct the halos. Scheduled for this correction and office had scheduled it as a routine follow-up visit. I will never go back to see this practice. Hoping I can get the corrections at a real ophthalmologist's office. read more

There are some great Doctors, well-meaning staffers and state of the art equipment at KW but from an administrative standpoint this firm is just too big and often unresponsive. Calling for an appointment invariably has you the "7th or 10th person in the queue". Portal messages are never responded to, and the automated chat feature is the poorest designed such program ever encountered. If you are going to have a procedure never, never do it on Friday because, despite the advertising, there is little to no help on weekends. Finally, I had a procedure that exacerbated an existing condition causing me significant pain and continued vision problems. I wrote a respectful letter to Dr Whitman, the CEO. Writing to a CEO with larger, quality businesses invariably elicits some sort of follow up or response, not KW; total silence. Through another firm I am learning more about the damage done to my eye, but the shame is I had to change providers to do so. read more

Three years later, I need glasses after a multifocal lens replacement. Wish I had taken a different path. Staff is amazing, but I feel like the overall practice operates like a high volume factory proiduction line. read more

Extremely upset with Key-Whitman's billing practices. They provided an inaccurate estimate for my January surgery assuming my deductible (which restarted in January) would be met. Not being at my deductible left me with $1200 in additional expenses beyond KW''s estimate. It could have easily been anticipated by their billing counselor that no one would be at their deductible so early in the year. read more

Long story short: There is MOST definitely a major insurance fraud going on at this place. You will be told that the basic eye exam will go thru your vision insurance, but then you will be told differently at check out as "additional exam was done, so it's considered a medical visit & it won't be covered" - regardless of what conversation you had when making the appt, or reconfirming again with the technicians. The MD will come in the end, do one 'extra' exam and that will be coded differently & they will justify that charge & ask you to pay $200+. This is the summary of several reviews written. Fight it & ask to speak to the manager, that's what I did for it to be corrected/resolved. Read below for full details of my experience & what happened to get my charge corrected! Details: Went in for a lasik enhancement (PRK) eval - which was confirmed to be free. I wasn't a candidate (yet), so I was asked if I'd like also like to to go ahead & get a yearly eye exam done for new glasses prescription (refractory exam) - which was also confirmed to be covered thru my eye insurance. The final retinal exam (done for the PRK baseline eval) was done by the MD and there was an incidental finding that I have early mild cataracts. He said nothing is done it right now & he explained what is expected with PRK, etc Welp, at check out, I was asked to pay $271 - Wait? What??? Why!? Explanation: "because the doctor did an exam & there is a cataract diagnosis, so it is not considered an eval anymore, but charged as full doctors visit" Which made zero sense!! I tried to explain that the exam was done as part of the (free) eval & that I didn't come in for cataract related concern (reason for visit) & nothing was done for it, i.e. you can't just charge someone for an incidental finding! It's like going in for an oil change with during the routine maintenance check, the mechanic finds that my battery is running slightly low & recc to keep an eye on it (no pun intended) -- the mechanic is not going to charge me for the battery check separately simply bc he told me it was low and found out during the maintenance check! I also mentioned my conversation about it being covered beforehand, and I should've been informed if something wasn't going to be covered. I even asked them speak to the technician to verify this conversation, but the rep completely dismissed it stating "we are not responsible for what the back office says or does" wow! Really?! You are not take any responsibility - not even try to clarify the misinformation being given by your own clinic staff? -- 20+ mins of giving them 5 different analogies to disqualify their ridiculous rationale, going in circles with 3 different rude staff members later, I was finally offered to see the manager, but told that it could be a 30-40 mins wait ~ yet another tactic to discourage someone to be questioning the charge. I had no problem waiting bc I was 100% sure that charge was wrongly coded & it was wrong to be doing that! Why do I know this? Oh! Bc I am a billing provider myself at a private practice, where we make sure to avoid using "extra codes" and stay in compliance to remain credentialed with insurances and CMS! I was so intrigued & was trying to gauge how extensive this problem is before I file a complaint myself! Any way, 10-15 mins later, the office manager (holly) comes out, and to their saving grace, she was truly amazing! She took the time to listen to the entire saga, without once interrupting or arguing with me, and she completely agreed that I should have only been charged for my refractory exam (for my eye glass prescription), which would go thru my eye insurance & have a $10 copay! I should also mention that while waiting for the manager and there were 3 other patients that came out and were said about the exact thing "Oh! The MD did an extra exam, so today's visit won't covered by your eye insurance, and it will be $215 bucks" -- these naive patients all paid without questioning it!! It was all too obnoxious!! It obviously is their standard tactic for them to over-charge for a simple eye exam! These front office reps / the billing practices seriously need a MAJOR internal review before the place is reported / audited - lose their practice license. --- To properly credit the medical team ~ the eye technician (I wish I could remember his name) did a fantastic job, the MD was alright, and the office manager (Holly) was excellent!! read more

Charlotte was amazing. Very patient and took her time to fit me for the correct pair of contacts. Professional and friendly disposition. I shall return. read more

I spent several days locating a driver to take me from Joshua Tx to 910 North Davis, north Arlington. I was evaluated after researching the Doctor. Sent for a doctor release, but Tiffany said they had not received it. She refused to call to have the release faxed. My doctor's office proved today it was already successfully sent. The manager, Joy also refused to get the release resent. They treated me like an idiot, and called my friend in from the waiting room for maximum humiliation; literally lied to her, full stop, both claiming they had offered to get the fax re-sent. I't was a ghastly demeaning experience. Go elsewhere if you're an adult who dislikes being treated like a dense child. My request was reasonable, but treated so badly by two liars. Got a new care giver, bye Key Whitman. read more

They gave me sight gain like when Jesus spit in the mud and then wiped the spit mud goo concoction on the blind mans eyes. This office was very professional and made the process simple. in spring of 2020 I had lassie surgery it cost about $3,000. read more

Rip-off... Stay away from Them. They call you and push you to make an appointment for 2 months in advance then if you cancel the appointment, they will charge you still $50. I've called and canceled the appointment but they say there is no note on the system. who makes those notes? That goes by their staff!!! Of course, a $50 note wouldn't show on the system. Please read other people's reviews then go to this office. I called and talked to them but only care about Money-MONEY, that's all. I am going to complain to the Texas Board of Optometry as well. very bad service. don't go to this office anymore. read more

Key-Whitman Eye Center - Optometrists Near Me - Dallas, Texas

Horrible experience. Scheduled LASIK surgery a month in advance. Well, fast forward to 15 minutes before my LASIK surgery, I get a call that their machine has errors. Turned around my uber and went home. No explanation of what happened, they advised me they would call me back to re-schedule. Ended up talking to 3 different people (I had to call) to figure out what happened and when I could get re-scheduled. Horrible customer service, everyone I spoke to (with the exception of the last person, Monika) was awful. Here is why this was a big deal. I had to (1) take PTO for this appointment (2) they do not allow uber to drive you home, so my poor 65 year old mom had to drive from Azle, Texas to come to Dallas (waste of a trip), and (3) they treated me like I was the one being an inconvenience. Surprisingly enough they charge you a cancellation fee if you back out last second! Ended up getting into LASIKPlus - they got me in same day and were able to do my surgery. No regrets in paying a little more. Do not use Key-Whitman for your LASIK - this is not their bread and butter (on top of the horrible patient experience!) read more

The doctors and the staff at Key-Whitman are amazing! From the first visit thru today, I have not felt the least amount of pain. The surgery was totally pain-free through all processes. Dr. Stevens is a warm and professional surgeon and the anesthesiologists were both angels. However, I do think the surgery estimates need to be updated. I paid $3432.37 above the estimate and this was an unpleasant surprise that I had not expected. The estimate does not include some of the costs accurately. read more

I am Very Happy with Dr. Todd Agnew at Key Whitman eye Center. I had laser surgery by Dr. Jeffery Whitman 9 years ago, in 2016. Today I am still having Great Vision, 20\30 at age 68 and Diabetes, WOW!! It Seems to Be improving as I get older. Thanks To the Amazing, Professional Care I have Received from Doctor Todd Agnew. He is Kind and Patience; He explain Every detail Concerning My Eyes with His Recommendation. He has a Wonderful Sense of humor and very Professional. He Do Not Rush Me and He Do Not Make Me, Uncomfortable, I feel like I have Known Him for Years.... I Can't Wait for My Next Appointment to see Them all again Because, They Make Me Feel Special. I want to say Thank You Dr. Todd Agnew I appreciate all you and your Staff Denise and Rebecca, Ms. Kay with all the friendly Warm Welcome and Patience you all have given me over the years. May Good God Bless Us to See Many More Years read more

If the front desk is the gateway to getting in, I can only imagine how the appointment will go. In trying to make an appointment for an 86 year old woman... I could not get more resistance and down right unhelpful interactions with the appointment desk. Valerie was so rude to my mother in law that I had to take over. Trying to work with her myself was discouraging. Unhelpful, rude, and resistant to helping in any way. If my mother in law wasn't set on seeing the doctor she saw before out of familiarity, I would move on without hesitation. This entire interaction has been what customer service and professionalism should NOT look like. read more

Well I think this place is good for patients but it's not good for family. So while your waiting for your family, they don't even have a cafe set up for a cup of coffee. read more

Dilation eye machine option that is nice because you're not dilated all day long. But is not covered by insurance cost $80 , if I remember correctly. They call often to remind you of visit and texts. A person is assigned to you , an assistant or eye technician- does your eye exam and then you see the actual dr. All staff were nice. Can get busy so wait times vary. read more

Stay away from these butchers especially thise at the Frisco location. My cataract operation went very poorly. Eight months and JAG procedure later I STILL CAN't see clearly . I woke up in pain during the operation because they didn't give me enough medication then they gave me too much and the vein where they injected the drug was hard and painful for several months. They also sold me the laser procedure which didn't help at all. STAY AWAY FROM KEY WHITMAN!!!! read more

This place is a definite no. You are an Insurance policy to make profit off of. From bad service, not answering phones or returning calls, and not taking your wants into consideration this is over all a terrible place to go if you want personalized service. read more

I went here for my very first pair of glasses because they were supposed to accept my vision insurance which covers one annual eye exam (except I'm to pay $50 for the dilation). Turns out they don't accept this insurance. Which they told me after my exam even though I asked up front and provided them with my insurance card. So I had to pay 3x the price of an exam at any regular place for an eye exam that was super rushed (none of my questions or concerns were addressed either). Therefore my distance prescription portion of my bifocals was incorrect, yet they won't adjust it unless I pay more cash for another exam. I'll be getting another exam elsewhere to fix it. read more

Always great service here, doctors and staff are top notch! Every time I go in it is efficient and everyone seems to really care about your well being! read more

I have been a contact wearer for over 10 years. Being a first responder makes it difficult to wear contacts because you have to sleep in them so that you can be out the door ASAP for emergencies. I decide to contact Key Whitman to see about lasik and it was the best decision ever. I went in on a Tuesday to see if I was candidate and I was and I had my lasik the following week on Friday. I have almost perfect vision now and it is a life changer. The front desk, the technicians and the doctors are all top notch and I would recommend key Whitman 100% read more

Crooks!!! Completely pre paid procedure. Get there & told I have inflammation & they can't do the procedure. Then they call in a $200 out of pocket eye drop??? Do not use these scammers. read more