As a bride on a budget/looking for deal and looking for my "second dress" for my reception, I had amazing luck with their February sample sale. Instead of having a specific "leftover" style sale rack, most samples were "up for grabs" ahead of the new season's dresses coming in. I had the best time and felt special. Hannah was phenomenal to work with. She truly listened to the aspects of a style and we literally landed on two copies of almost the same dress. Incredible! I felt like we were on the same wavelength. In addition, since my family lives out of town and I came without friends (rather last minute for the sale), she still helped me have a wonderful time. I can't wait to wear my dress!!!! read more

Please avoid this bridal shop!! I never want what happened to me to happen to another bride. I received confirmation of my dress on August 25th, 2025 and was told it was on the way. My order was repeatedly delayed with no explanation. I received a tracking number and link stating that my order had arrived. After the store owner, Ashley, had been dodging my texts and calls for months, I finally texted her and stated that my mom would be there to pick up my dress, or else I'd be filing a police report. Only then did the store owner, Ashley, confirm that my mom could come in. The day that my mom was supposed to come in, the owner called me and admitted to sending me fake tracking information that was for an entirely different dress, and that my dress was "still in production" after 9 months. I contacted the designer directly who told me it should have only taken four months to arrive after my order was placed. Now I am left with less than 3 months before my wedding having to find a new dress. Ashley and her sisters have been repeatedly scamming brides. Please refer to this Fox News link: https://www.facebook.com/share/v/1EYsH9DQev/?mibextid=wwXIfr read more

This bridal shop is a complete fraud. Owner makes appointments feel magical, collects payment, and then becomes impossible to get a hold of and evades appointments. My sister is a bride that ordered a dress here and had to constantly beg the store owner for any updates. 9 months post ordering the dress, she still does not have the dress delivered with less than 3 months until her wedding. We have received false tracking info and have heard the owner lie about being able to send us a picture of the dress. We have been in contact with several other brides that have similar stories. We have finally heard the owner admit that after 9 months and lying that the dress was at her store, it's not there. This story has also been picked up by Fox2 Detroit local news as of 5/15/2026. BEWARE!! read more

I made my very first dress appointment here and it did not go very well. Firstly, you cannot get a real person on the phone when you call - every time it goes straight to voicemail and you have to wait for a return phone call. Secondly, I was never sent the building location and entrance instructions. My appointment was at 11am - I am driving from Detroit and arrived 30 minutes early to park and make my way inside. I spent over 20 minutes circling the block, frantically asking each business owner if they knew how to get to the suite. What this business forgot to tell me was the door location, code and that you only have 15 seconds to make your way from the front doors to back building elevator. I emailed multiple times after my appointment to get the details for dresses I did like and never got a response. I paid $50 for this experience. The dresses have obviously been tried on multiple times and have not been cleaned. There were makeup marks all over them, sweat stains and some tears. I had Chandra- which I have to say did an excellent job! If it was not for her I would give this place 0 stars. But overall the experience was tainted and put a sour taste in my mouth. I ended up buying a dress online from a totally different designer. I do not recommend this shop unfortunately. read more

They are so great, it makes me want to cry. I visited MANY different bridal stores, all over Wayne, Macomb and Washtenaw county - nothing compares to Beloved Bridal's 1-1 service, privacy and care for you personally, non-pushy and understanding service; unique selection of dresses from key designers; great options within reasonable (or if you're in for it- super expensive) price ranges and ease of making appointments. This was the first place I visited when I started dress hunting early (+12 months), I was so nervous to make a huge financial decision for an item that would touch my skin for less then 24 hours. From the moment I walked in, Hannah greeted me calmly, listened to my excitement and worries and worked with me every step of the way - or when needed , space to breathe and think. I appreciated her from the moment go. I visited other places, never getting that feeling back and never being satisfied with selections so I went back to Beloved Bridal for a 2nd time. Now I've found what I like but I wanted customization- and this designer allowed it! I learned that this is not so common (and actually never found another location that carried designer that allowed this). On my third visit I was ready to make the decision, armed with education and confidence in my choice. Never once did Hannah try to take me out of my price range. She worked hard to follow up with the designer on my questions of customization, getting quotes and in the end - I got exactly what I wanted. I wanted the experience to be private and intimate and I got exactly that. Brides to be, if you ever feel a tinge of pressure or the feeling you need to change your mind to accommodate a company/designer/or your family even - don't do it. Don't compromise because this is a HUGE decision and you will be unhappy if you don't listen to your heart. Beloved Bridal gives you space to do this, to love and be excited in this dress choosing experience and I'm sure you'll find "The One" (dress ) here. And if you ask for Hannah, it'll be icing on the cake! Thanks Hannah and Beloved Bridal. Can't wait for my dress to come in read more

Disappointed!! Ordered the dress 9 months ago, wedding in one month AND NO DRESS TO BE HAD!! $5000 seems to be gone!

Amazing selection of gowns that seem to be right off the runway. Intimate setting and very knowledgeable consultants. Worth the drive to Ann Arbor. Everything clicked into place and they made the process so easy and stress-free. read more

You know that fairytale dream of falling in love with the first dress you try on? Well that happened at Beloved and I KNOW its because they took the time to listen, answer every question under the sun I had, and made me feel like a god damn princess as soon as I walked through the door. I came to Beloved Bridal after many of my friends recommended it saying they had a stellar experience! I have been in Ann Arbor for the last 8 years, and I've walked past their store on Main Street hundreds of times, admiring the sparkling dresses in the window & dreaming of the day I'll get to go shopping for my wedding. It only felt right to come here for my first wedding dress appointment. Hannah was instantly made me feel like her best friend. She is confident, knowledgable, and could pick out exactly what I was 'trying' to say as I rambled on and on in each stunning dress. The gorgeous, modern space is outlined with racks of ivory eye candy. Beloved had a wonderful selection of dresses... Essence of Australia and Martina Liana are two of the brands that Hannah recommended I try on. What I loved about the Beloved experience is that I never felt rushed, I always felt heard, and I ended up finding my dream dress! Not once did we feel pressured to purchase. In fact, we left our first appointment and went to another place that was a complete 180 experience. We walked out and all said "Okay so back to Beloved?" You won't be sorry! read more

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Wedding-related shopping can be a pain. Beloved Bridal is the exception to what feels like the rule. The entire experience from setting up an appointment to finalizing payment was painless and pressure-free. My best friend is the bride, and so she shared elements of her vision with the sister duo who own Beloved Bridal. Within minutes of arrival, they pulled a handful of dresses that matched her vision. Their attention to detail was unparalleled, and their warm approach made it a truly enjoyable experience. Our appointment was with Ashley, and she went above and beyond to help my friend conceive a dress that was truly one-of-a-kind, within budget, and absolutely magical. I kept describing the shop and its service as "bespoke" -- everything was truly unique, and tailored to the bride. If you're looking for a gentle, personalized experience for finding your dream dress, this is your one-stop shop. read more

Fabulous bridal salon filled with the most gorgeous wedding gowns ever. My daughter found the most exquisite Dany Tabet gown. She looks like a princess. The ladies were such a pleasure to work with. Highly recommend! read more

Cutest bridal shop EVER! From booking my appointment to arriving the day of, to picking up my dress! Everything went so smoothly. The shop is owned by the sweetest sisters and they make you feel so welcomed throughout your whole appointment. I enjoyed that there was a large variety of dresses to choose from and keep an eye out for their specialty events where they feature designers! That's when I found mine and I fell in love right away. When you originally fill out a "get to know you" survey before your appointment, you get to choose your budget & they absolutely stick to it which I appreciated so much! Couldn't recommend going here more. 3 of my other friends have come since and said yes without having to look further too :) above all, HAVE FUN! read more

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Before I was engaged, I always dreamed of shopping at the Gown Shop. The lovely gowns displayed in the front window of the building drew me in each time I walked past. Once engaged, the Gown Shop was my first stop when looking for the perfect wedding dress! The Gown Shop is appointment only. Prior to your appointment, you will speak to one of the gown specialists by phone and fill out an online questionnaire. This method helps your gown specialist understand what you might be looking for and at what price point, so that you might have the best possible shopping experience. Gowns are pulled for you during your appointment with adjustments made to suggested styles based upon your feedback on each gown (e.g. What do you like about it? Dislike? etc). I never had the opportunity to browse the racks of gowns, which bothered me somewhat - Maybe it was my FOMO, but I wondered "What isn't she showing me?" Finally, photos are not permitted until the end of the appointment, and only your top two gowns are to be photographed. When I received a pre-appointment email outlining the "rules," I was turned off - - What kind of overly pretentious gown shop is this?! Honestly, I can now imagine why this policy is in place - I was able to get through a lot more gowns during my appointment without pausing for pictures, which ultimately maximized my one-hour shopping experience. In the end, I did not buy my dress from the Gown Shop. I found "the one" elsewhere. Nonetheless, the Gown Shop is a worthwhile stop if you are looking for a higher end gown in the Ann Arbor area. Finally, if you shop at both of their locations (Ann Arbor and Perrysburg) prior to purchasing, you will receive a discount on your dress. read more

Chaudoin was absolutely INCREDIBLE!! My dad and I went together to pick a wedding dress and she helped me through everything. From picking so many dresses to try on and helping come up with ideas to keep it more modest for the church. At the end we couldn't decide between two dresses and Chaudoin gave thoughtful advice and guidance that helped me make my decision. I am beyond in love with my Beloved Bridal wedding dress and forever grateful for Chaudoin making the entire process so memorable. The amount of dresses and styles are simply beautiful at Beloved. read more

After selecting a wedding dress from another bridal store almost a year out from my wedding date in June, I immediately felt like I made the wrong decision. I decided to give myself some time and waited until the dress came in for my final thoughts but ultimately decided it wasn't the dress for me. When I decided to start looking for another dress I was nervous because I didn't want to be pressured into buying a dress on the spot and regret my decision like I had done with the other bridal shop. I found Beloved Bridal after seeing a gorgeous bride tagged on Instagram wearing a stunning dress at my venue. I knew I had to make an appointment at Beloved Bridal! I decided to go alone because I didn't want any other Opinions influencing me, I wanted this decision to be completely mine. I worked with Ashley who was AMAZING. After just taking For just a few moments, She headed towards the racks and started pulling dresses for me. She encouraged me to join her in looking for dresses (which I really appreciated Because at some other bridal shops they just chose an array of dresses for me without even letting me look). Although I only fell in love with one dress, every other dress she pulled was stunning and was parallel with the vision I had for my wedding day. She was extremely kind and patient with me as I made my way through the dresses and found the one, (A beautiful Dany Tabet gown)!! Even though I wanted to buy the dress that day, I was adamant about waiting a few days to really think on my decision. Ashley was extremely respectful about my decision to think about it, was not pushy whatsoever, and actually encouraged it! After a few days of constantly looking at the dress on my phone, I decided it was indeed the one! Thank you to Beloved Bridal, especially Ashley, for helping me find a dress I feel ME in! I am so excited to wear this dress in June!!!! read more

On Saturday, my sisters and I had the pleasure of going to Beloved Bridal to hunt for my wedding dress. I can honestly say that Ashley was AMAZING! She listened to me; she understood my personality and my style. She was very passionate; I could tell that she LOVES what she does. In the end, I found THE DRESS and I am very happy with my decision. I feel that Beloved Bridal is the crème de la crème of bridal salons; I highly recommend them. Thank you, Ashley for such a wonderful experience! read more

Beloved Bridal - I said "Yasssssss!" to the dress! #forRichardsorPoorer - Bridal Near Me - Ann Arbor, Michigan

my family and i came here for my first wedding dress try on. the salon is absolutely stunning, it felt like being in a new york high rise! there were so many gorgeous, unique dresses at this place. i loved everything i tried on in its own way. Chelsea was amazing and so helpful, and made me feel very comfortable. She gave plenty of time to weigh out options. No pressure or pushiness to buy anything. although i didn't find my dress here, i cannot recommend it enough! ladies, add this place to your wedding dress try-on schedule read more

Beloved Bridal - outside beloved bridal - Bridal Near Me - Ann Arbor, Michigan

A friend got her wedding dress here so I decided to check it out. Everyone was so friendly and sweet. Was a bit confusing to enter but a quick call helped get us inside for our appointment. Ashley was AMAZING! She was so sweet and helpful. She knew exactly what I was going for. Made me feel so comfortable and I left with my dream dress. Love that the designer allows for customization so I get exactly what I want. I'm so excited and grateful to these gals and highly recommend!! read more

I visited Beloved Bridal back in January and had a wonderful experience. I filled out a survey when booking the appointment, so the stylist already had some dresses in mind when I got there. She helped me try on several dresses, guiding me without being pushy, and respecting my choices. I happen to be the sample size and I fell in love with a floor model that was for sale. So I got a great deal on a barely used dress! They recommended a seamstress that made my requested alterations and I was very happy with how the dress turned out! Would recommend. read more

I went to The Gown Shop a couple months ago for a trunk show. It was my first time dress shopping for myself, although I had been here previously with a friend. The Gown Shop is truly an amazing place if you want to feel special. You have the whole beautiful loft full of gorgeous dresses and the owner Stacy all to yourself. As I have been to a few bridal gown shops now, I can say this is a unique experience. Stacy is so friendly and makes you feel comfortable in a potentially high stress experience. The dresses here are really so beautiful. TGS carries gowns that other bridal salons in Michigan do not carry. This also means that they can be fairly expensive, but that is because they are very high quality and of great design. Unfortunately for me, I was so excited for the trunk show that weekend that I went without knowing my venue or even what my true gown budget was. And instead of falling for a dress from the trunk show I fell in love with an Amy Kuschel gown. However, I was not ready to commit and Stacy put absolutely no pressure on me to purchase the gown (which ended up not being right for my venue). While TGS does carry some dresses under $2000, it would be best if your budget is (well) over that if you want to try on the really beautiful gowns. In any case, I had a fantastic time here and I'm so glad for the experience, and would definitely recommend this shop if you're looking for wedding gowns. read more

Beloved Bridal - dresses out for browsing - Bridal Near Me - Ann Arbor, Michigan

Had an amazing experience with Natalie!! I was playing beat the dress with something I found online and the trip to the gown shop was well worth it! She listened to what I liked and didn't like and pulled dresses that really fit my vision. I fell in love with one of the dresses here :) read more

Very personal attention by the owner, who was super-easy to work with. She brought out the dress that I ended up buying. It's beautiful!! This was pre-Covid. During Covid lockdown, I called back to order the veil, which they did and I received everything in time for my wedding. Really enjoyable experience. read more

I couldn't have had a better wedding dress shopping appointment than I did here! I came in nervous, not knowing what to expect, for my first (and last) dress appointment & Ashley instantly made me feel comfortable. We were talking as if we were friends & she never pressured me into buying a dress. She was a good hype woman too! I can't say enough good things about her! The whole salon is gorgeous and they let you take your time. The dress options are stunning as well. You will have an amazing experience if you come here! read more

I had the most amazing experience buying my dream dress at Beloved Bridal. Ashley was SO great to work with from start to end. For my initial appointment, Ashley picked out tons of dresses that matched my vision and was so helpful while I was trying them on. She taught me so much about each dress and the whole process. I knew I found the one right away, and Ashley was so supportive in letting me think about it, as well as helpful in answering all my final questions. With this big of a decision, I could not imagine shopping anywhere else but Beloved!! read more

We had a one-hour appointment to look at gowns. After a brief discussion about what the bride wanted and pointing out locations of dresses she might like, the bride looked around and picked some dresses. The other ladies weren't really encourage to pick dresses. I really liked that the changing room was also the display stage. It helped that you could talk to the bride while she was in there and it made changing a lot faster. However, it felt really, really rushed. This place can only accommodate one group at a time, so we were very rushed and the sales were really pushed. Maybe some people can spend $5k on a dress without having a lot of time to think about it, but we're not one of them. It was like some reality show. The last dress, that the bride really liked, still had some issues. The sales lady said the company could change all those things, but still seemed to be pressuring us into a purchase, and so we would've been buying a dress we had no idea what it would look like. She also didn't suggest veils or anything to help her look more "bridal". There was an entire rack of dresses that the consultant didn't even discuss. Maybe they were our of our price range or maybe they were already purchased or something, but at least say something about it. On a side note, there seemed to be cookies in the back (though we weren't allowed to bring food or drinks). I think a vendor was trying to show off their wares. This would've been fine, had their been a sign like "take one!" or something. Poor vendor if that was the case. Otherwise it was strange to have food out that was either inedible or forbidden to eat. Would not go back. Not a pleasant experience. read more

It's that time in my life where I get to go out pick a white dress and get hitched!!! I'm a huge fan of shopping, window shopping and just spending money... Living in Dallas for the past 5 years I was spoiled with malls and amazing shopping. I was helped by first heather when I started my wedding dress shopping and she was beyond sweet just like all of her Yelp reviews. When I came back for another trial I learned heather was no longer there. Which was sad but I was able to meet Kat, who is also just as sweet. Their sample selection is probably one of the best I've seen so far and their gowns are still in really good shape! One thing I didn't like was having to wait for your appointment outside of the shop. They lock their doors until it's your turn which I understand but also kind of awkward knocking on the door, especially if you arrive 5 mins early. The only way you get to brows the dress is by making an appointment which in sure some girls just want to look first. I didn't end up getting a dress at the moment but I do have one in mind. The girls are very nice and really try to help you find the one. Sometimes it's hard to just say yes when you know there so many options out there! read more

This is a beautiful shop in downtown Ann Arbor. Décor is simple-chic and the dressing rooms are quite spacious with the right amount of privacy for the bride and friends. There seems to be a large selection of dresses here as well. Unfortunately, no walk-ins here. You need to make an appointment and at the time of booking your appointment, you have to provide your credit card number. If you don't cancel within 48 hours, you'll be charged $50. 48 hours seems a bit excessive, seeing that a lot of elective doctors offices only require a 24-hour cancellation... The person we worked with was quite rude. She was dismissive of bridesmaid's opinions. I can appreciate that it's all about the bride, but obviously, when a bride brings one friend (as opposed to several), this one person is someone whose opinion that the bride values...The rep also didn't quite seem to get what the bride wanted. For every 5 dresses she pulled, we sent 4 back because they were so far from what we were describing. I was a bride- I found my dress elsewhere. When I went back with my friend who was the bride, she also found her dress elsewhere. read more

I really loved the Gown Shop, as well as Stacy (the owner). I went to the Gown Shop after trying on a few dresses at David's Bridal. The two places could not be any more different. The Gown Shop's physical store is breathtaking--tall ceilings in an expansive room lined with delicate dresses... and the entire place to yourself. I met with Stacy for about an hour. In that time I tried on a large handful of dresses and found a few that I was curious about. Stacy was thoughtful about selecting dresses given my requests, and was very kind about helping me into them. Throughout, I felt really encouraged and happy. I didn't get to try on a dress in my desired style, but I did get to try on dresses that opened my mind to what might work for me. I continued to email with Stacy about her borrowing a few sample dresses specifically for me to try on. I only stopped in that process because I found a dress elsewhere (Bombshell Bridal), but was nonetheless amazed at the customer service here. The dresses here are by a select set of designers. They're all a little higher end [than what you'd find at David's Bridal, at least], but despite the larger price tag, the good news is that each dress is made by the designer specifically for the recipient, so they are fully tailored and customizable as you buy them. Don't like the slit down the leg? Your dress won't have it. Want a higher back? You got it. Don't want a bubble hemline? No bubble hemline for you. The only reason I'm giving the Gown Shop four stars instead of five is that they didn't have dresses in sample sizes above 12, I believe. So that's the equivalent of an 8 or 10 in everyday clothing? I am bigger than that, though not terribly so, and as such was limited to trying on a few specific dresses, and then to having them half-tried-on. I was able to get an idea of how each dress looked (an open back--as I could not zip/button it up--was clipped to my bra so the front looked as normal as possible), but it's not the same as really being in a dress. I think if the Gown Shop carried some samples in bigger sizes, it would be unstoppable. Their attitude, the experience of trying on dresses here, and the gorgeous dresses they have... it would all come together so well. I left my appointment feeling so warm and excited. If nothing else, that's a great thing. read more

I bought my wedding dress from The Gown Shop after an awesome first shopping experience. Audrey was super helpful and made my mother and I feel at ease with ordering my gown. However, after that first purchase, the customer service and the quality of my gown were both lacking. I purchased a lace overlay/jacket to go over my strapless gown, and the first time i tried it on after purchasing (while a staff member was putting it on me), a button fell off. Not what I would expect from an overlay that was almost $1000. The staff tried to tell me that I could bring it to a seamstress (at an extra cost), and we had to push to get the shop to fix the button on a jacket that I had not even taken home yet. They also said they would give me multiple extra buttons in case that happened again, but when we picked it up after the repair, there was only one extra button. I could have overlooked all of that as small potatoes if another button would not have fallen off AGAIN, on the morning of my wedding, while I was putting on my dress. Believe me, brides, that is not what you want to happen. Thankfully, my mother is a great seamstress and fixed the issue, but the top of the button fell off again during photos and we didn't notice it until I was about ready to walk down the aisle. Basically, it was disappointing to spend so much on something that kept having quality issues. The atmosphere of the shop and my initial shopping experience was pleasant, and I did love my dress, but the subpar quality was not okay. read more

Natalie is an incredible stylist! I looked long and hard for my dress from Kleinfeld in NY to BHLDN and other shops in the area. Natalie blew the other stylists out of the water. The selection they have is great and she is very patient. I came in twice to try on and came back a third time to pay and she was exceptionally kind. As a plus size (in bridal) lady, Natalie made me feel VERY special at he store and when picking my dress. I can't recommend this place, Natalie and their selection enough! read more

I believe I worked with Natalie, and she was absolutely sensational. I had a rough idea of what I wanted but I wasn't sure exactly. I told her my ideas and she knew what to show me. The FIRST DRESS I tried on was the perfect dress, and it was stunning. Everyone I brought with me agreed that this was the one. Of course I still tried on several others just to make sure, and they were all beautiful. The first one was just the one. I also got my veil and headpiece there, which were also perfect. I felt like a queen on the day of my wedding. I was so happy with the whole ensemble and with my experience there. I love that you get the whole space to yourself and your party, and the incredibly personalized service. Thank you to Natalie and The Gown Shop for an amazing experience! read more

AUDREY IS FANTASTIC! I bought my dream wedding dress from her and although she showed me several different beautiful dresses, I knew that I had found the dress the moment I put it on. Audrey has been awesome since the very beginning. She always returns emails in a timely manner as well as phone calls and is always pleasant to deal with. I cannot recommend this place enough. FYI to those who are used to going to crappy wedding showrooms, this is not one of them. They run a tight operation and they have a great business and a great selection. You will need to put down a credit card for your appointment and that should not be a big request as booking these hour time slots for brides and their bridal parties and parents is their business - their bread and butter if you will. Please do not pay attention to the low ratings that some brides to be or their maids of honor or bridesmaids have posted. I read all of them and it seems that their low ratings are unfounded from what took place in those situations. Go in here and find your dream dress. Ask for Audrey. read more

The Gown Shop was my best friend (J)'s first stop looking for dresses and we were absolutely thrilled with the service and the selection. The venue is gorgeous (great lighting, lots of open space, comfortable chairs to wait in, mirrors-mirrors-mirrors) and set an elegant and calm tone. I was quite impressed with how quickly Stacy (the owner) was able to get a feel for the types of dresses that J was interested in since neither of us have the vocabulary to describe fabrics, cuts, or style. Even after finding two great dress options within J's budget, Stacy brought out other styles to provide points of comparison to make sure J was comfortable and didn't feel like she was narrowing her vision too quickly. Stacy was thoughtful and kind and also has a great eye with regard to potential modifications the designer could make to the dress. She was also generous enough to extend the appointment a few extra minutes so J could try on the two favorites one last time before leaving. read more

Beloved Bridal gave me the exact wedding dress shopping experience that I wanted! Megan was WONDERFUL to work with and helped me find my dream wedding dress!! She was kind and so supportive during my appointment. All of their dresses are beautiful and they have many to choose from! It is such a cute boutique and they play a playlist of your choice as you try on dresses. Overall it was an amazing experience. I highly recommend this place! read more

If you don't end up finding your dress here, that's okay because you will have had wonderful experience trying on dresses at the Gown Shop. For one thing, you get this beautiful fairy tale-like shop all to yourself and your guests. I felt rather special not having to share my mirror space or the metaphorical spotlight with other brides trying on dresses. Stacy, the shop owner, was very welcoming and so much fun. Along with being amazingly efficient at helping me in and out of dresses, she listened carefully to what I thought about each dress and was respectful of my budget. My favorite aspect of this shop has to be the curtain reveal. The "dressing room" is really an area on the floor with a pedestal behind some very high pink curtains, which Stacy swings open once you're ready to show off your dress to your guests, who are sitting right outside of the curtained area. Maybe I'm just a sucker for curtain reveals, but it added to the level of excitement I was already feeling that day. My first visit here was all about trying on as many dresses as possible, and by my second appointment, I was ready to buy the dress, as well as the veil, headpiece, belt, and shoes, which was kind of difficult because all of the accessories Stacy had on display were beautiful and it was tough to decide! A good problem to have, I'd say. I really could not have pictured my wedding dress shopping experience going any better. Five stars, all the way. read more

I was told at booking that I could cancel my appointment 24 hours in advance. I called to cancel and was told that it's 48 hours, so I got charged $50. The owner was extremely unprofessional in the way she spoke to me and my dad. She told my dad that he was raising me incorrectly, as I believed that i didn't have to pay for services rendered. However, there was no service rendered! She also lied to my dad and told him that I came into the store and authorized a charge on my card - no charges were ever authorized, as I live in Cleveland and haven't been in Toledo since Thanksgiving. The business owner was extremely unprofessional in the way she lectured me and my father. Charges were never authorized to my account, so we are moving forward with a dispute and they won't get their beloved $50. Interesting, because my bad reviews will likely cost them more than $50 in the end. read more

I have not decided on a dress yet, but I had such a fantastic experience at beloved bridal. My consultant, Ashley, practically read my mind and knew exactly what I liked. It felt like she was as excited as my mom and sister for me to find my dream dress. She made me feel like she was a close friend I could trust. I am looking forward to returning! read more

I LOVE this shop. They made my bridal gown shopping experience unforgettable. Heather was my consultant and she was amazing. Stacey was so friendly and welcoming and Audrey helped us when my gown came in and was also wonderful. read more

I have now been to The Gown Shop twice to look at wedding gowns. The initial experience was the first time I had ever gone wedding dress shopping, so I did not know what to expect. I was shown only four gowns, none of which fit my description for what I wanted to see. I did find one gown that I really liked, and as soon as I expressed this I was asked "what is stopping you from buying it today?" I felt so pressured to make a purchase, which was completely inappropriate - she was like a car salesman! There was no indication that she wanted me to have a fun experience looking for the wedding gown of my dreams. And honestly, how could I try on only FOUR dresses and then be prepared to spend a few thousand dollars? After this initial experience I went to Elizabeth's Bridal Manor in Northville. If you get the chance, please go to this gown shop. The woman I worked with for two hours had nothing on her mind other than helping me find the perfect gown. I then returned to The Gown Shop to specifically try on this ONE dress I had previously liked. When I called to make the appointment I said "I just want to refresh my memory, since I have tried on more dresses, to see how it stands up to the others." I was then promptly asked "Will you be ready to purchase at this appointment?" Absolutely not. At my second appointment at The Gown Shop I felt like I was a burden to be there when they knew I was not ready to buy that day. When I asked to see a sash that I had tried on the first time, I was told that she would get it for me. She did not, so I asked a second time. Then my mother asked for the sash and the woman replied that it was downstairs on a mannequin. So? At B. Ella Bridal in Plymouth the saleswoman took an entire gown off a mannequin so that I could try it on. I was never given the sash I really liked (which was also for sale, and if I bought the dress I would also be buying that sash). It seems if they wanted to encourage me in the sale of the dress and/or encourage how I FELT in the dress, they would meet such a minor request, especially considering my interest in purchasing the accessory. Overall, I think that because they limit the shop to appointment only, they feel like they MUST make a sale every time to stay afloat. They also do not have a large selection, which was frustrating to me, as I do not immediately swoon over a dress; I am more level-headed than that. The three people I took with me were offended by the saleswoman's demeanor, and did not feel it was a welcoming place to be. Additionally, the individual who I assumed was the owner was sitting at a desk behind a glass wall for both my appointments, a mere 20 feet away. At no point has she ever introduced herself. I understand if you are busy running a business, however you should make every attempt to welcome customers, especially when advertising an exclusive "one on one" appointment. I love the dress I tried on at The Gown Shop, however I refuse to give them my money. I will either be purchasing it off the designer's website (which will be more expensive), or I will be driving to a shop in Ohio which carries the gown. That is how determined I am not to spend money at The Gown Shop Ann Arbor. Good luck to all you brides, but let me recommend Elizabeth's Bridal Manor in Northville, MI for a warm, wonderful, hospitable experience. If I could get the same dress from there, I would in an instant. read more

This was the first store I went to when looking for a wedding dress. Stacy's dress selection is beautiful and I fell in love with three dresses immediately. The store is beautifully decorated and provides nice intimate setting for shopping. She is more than welcoming and dedicates her full attention to your wants and needs as a bride-to-be. I couldn't have asked for a better experience! There was no pressure to buy a dress although I plan to return shortly to purchase the perfect dress! read more

I cannot say enough good things about The Gown Shop. I initially made a same day appointment when I realized that they carried the designer I was interested in on the day my fiancé and I happened to be driving through town. I spoke with Audrey who ended up helping me through the entire process. During our first call she was friendly and really helpful, she got a good sense of what I was looking for in a dress and my budget (and didn't flinch at the fact that it was at the low end of their price range). The space is gorgeous, lots of natural light and dresses hanging everywhere acting as ideal wedding shop decor. There are a few fitting rooms, one is a large main room for larger parties (this is where I was on my first visit) and at least two smaller rooms (one of which I used on my second visit, also lovely). All of the rooms and appointments are private, so you don't have anyone wandering by or browsing while you're trying things on. You try on dresses in the same room as your party, separated by a curtain so that you can still talk to them while you change (which dress do you want to see next etc.) Working with Audrey was amazing. I couldn't imagine a more pleasant or easier, or more fun wedding dress shopping experience. She's really warm and personable, and - this isn't something I would have thought about beforehand - an easy person to meet and then immediately get undressed in front of and have help you dive into wedding dresses. I went in wanting to see one specific dress and with some vague descriptions of what I wanted to look like and she pulled at least 5 other dresses that were also exactly what I was looking for. She was also really helpful when it came to narrowing down dresses, asking questions about how I felt and what I wanted to look like, that helped me figure out which dress I liked best (not at all pushy). One thing, I was so excited when it came to buying my dress that I neglected to ask how much the shipping fee (from the shop to my house) was. It turned out to be $100ish, which meant it made more sense for me to pick it up myself, but they offered to give me the cost of shipping in store credit so I'm using it to buy a veil. read more