Structure Properties goes above and beyond when I need assistance !! 〰I have submitted various…read morerequests and all have been handled promptly and professionally ! Thank you

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

I highly recommend working with Chuck. He focused on finding a long-term tenant who would truly…read moreappreciate the apartment, rather than just looking for the highest possible rent. I signed up with him mid-month. He and his contractors worked quickly to paint, clean, and prep the place: securing a great tenant by the first of the next month. Throughout the process, his communication with prospective tenants was professional and kind. He was always helpful, even with those who missed deadlines or needed feedback after not getting the apartment. I think Chuck genuinely wants everyone involved (owner, tenant, and contractors) to be happy. It's a big relief to work with someone who prioritizes a fair deal over just closing a sale.

Chuck made my apartment rental experience enjoyable as he is efficient, thorough, responsive and…read morefriendly. First, he is highly responsive and always responded within minutes. He clearly explained the process to set expectations. He had also prepared the property for showing -- it was immaculate and was tastefully painted to show. My whole process took a matter of days and it was a very satisfying experience due to SFHM's experience, values and communication. Thank you, Chuck and SFHM!

Alexandra Morai made this an excellent experience from start to finish. The leasing process was…read morehandled professionally and efficiently -- clear communication at every step, paperwork done right, and no surprises. She oversaw the move-out with the previous tenants carefully: the unit was inspected thoroughly, the turnover was coordinated quickly, and everything was documented properly. What really stood out was the re-leasing. Alexandra found qualified new tenants within a week, at the top of the market price -- no extended vacancy, no discounting just to fill the unit fast. That combination of speed and full market rent is rare, and it made a real difference to my bottom line. Responsive, organized, and clearly knows this market. I'd recommend Alexandra to any owner looking for property management that actually delivers.

I had the great luck of finding Alexandra to manage a property in Oakland, CA. She provided…read moreguidance, contractors, decisiveness, and key knowledge throughout the renovation of our 100+ year old home. Her experience let us offload the small details while staying focused on what mattered. Once renovations wrapped up, she landed us stellar tenants in two weeks! Her process for picking tenants was extremely thorough, going well beyond a simple check of income and credit. Our new tenants are amazing people who will truly love our home, and I'm confident we wouldn't have found them without Alexandra's help. It's too easy to accept the first applicant with decent credit, but Alexandra helped us take our time and pick the best person for the home, not just the first to apply. Her process for renovation management, tenant placement, payments, and every other part of property management wasn't just well thought out - it was thoroughly explained, so we always had clear expectations about what would happen, when, and why, backed by her experience and expertise. Lastly, her contractors were top notch too! It feels like Alexandra has a person for anything that can go wrong in the home, big or small. We went through a few rounds of getting quotes, both from her people and our own, and every time, Alexandra's people had comparatively fair pricing and workable timelines. 10/10 would recommend.

My wife, 1 yo baby and I lived on 1035 Sutter St for a year and had mixed reviews…read more The highs were a in-unit W/D in the city, updated appliances and the best building manager (Manny) I have ever had. He was kind, courteous and available to help at all times. The lows were the difficulty of securing parking, building layout, lack of communication with the Property Management, and rowdiness of the tenants. If you want to live in the city without children, this place is for you. Otherwise, find a place more accessible and affordable in the rental market.

Update: Withholding My Security Deposit…read more After moving out, and following Vera's response - Though a clarification was provided as to the water shutoffs, one was not provided to the 13+ months it took to then clean up the tarp, pile of pipes and other trash off the front lawn. The entry system does require a paid subscription to simply see who is at the door, which is a safety feature we as residents used to enjoy. I will not pay to have a SAFETY feature I once had, that my property management company has now taken away from me, while also raising my rent. Respectfully, regardless of the fact that I am no longer a resident, I did not reach out to the resident services e-mail. Even when I was a resident and did reach out to that e-mail, over half of my requests went unanswered. As they did to my Resident Manager, and the Ellie service that was also set up. So, no, the only complaints that seem to go anywhere are the public ones, which are then publicly responded to before being sent to the inbox abyss. However the reason for my return - I am now 29-days post move out and have not received a dime of my security deposit, nor a breakdown of any charges. I have sent a follow up e-mail and heard nothing. This is after my Resident Manager was a no-show to my move out walk through, and did not provide any 2-week walk through prior to this. My entire move out was an absolute mess, and now they are withholding my security deposit, bordering on bad-faith. 8 days past their legal window.

Andrew @ Berendt Properties has been great to work with and was instrumental in us securing the…read moreperfect apartment. He has been very responsive to all of our requests, everything from their online payment system to service requests. Would be happy to work with him again anytime.

Very disappointed with the services. We were the first to tour a listing and immediately applied,…read morespending $90 in application fees for two applicants. The screening process was absurd: on top of the usual background check and income verification, our current employers, current landlord, and former landlords all had to fill out online forms -- and not all of them found the email they were supposedly sent with links to the forms. Five days after hearing nothing, we reached out to the listing agent who informed as another applicant had been sent a lease, and our application fee could not be refunded. We understand the importance of finding quality tenants, but wasting the time and money of interested renters and others involved in the screening process is unacceptable.

Probably the most responsive property management company I have ever had. Superfast responses over…read moreemail and had repairs done promptly. Our building did have an unfortunate scenario where we had a difficult tenant (difficult is nicely put) and they had him removed as quickly as the city would allow. For that, I will always be grateful. Kent and Nancy are very nice and I enjoyed my time at our unit.

Similar experience to other reviewers--this management company pulled a total bait and switch…read more Listed the apartment for a certain price on Zillow and then after I had applied and toured, told me that apparently a bidding war had ensued and to "respond with my best offer on the apartment by end of day". I was told during the tour that this is a rent-controlled apartment and felt kind of betrayed honestly by the outcome of the situation.

Our association is run by Maven Management. It's frustrating to try to communicate with them…read more There is no front desk, so the calls go to an answering service. When you try to contact them online, there is no call back. I have payments go in for the HOA and they're posted 15 days later with a late charge. This is from a customer point of view.

My partner used to rent a space in Walnut Square in Berkeley managed by Santino of Maven Properties…read more(formerly with Crown Fortune) and was quite literally traumatized by the experience. If you ask anyone in Walnut Square what they think of Santino they'll use language I can't use here. The property is poorly maintained and tenants frequently have to close temporarily due to leaks and plumbing issues for which they are never compensated. I know one tenant who was shut down for at least 2 months due to a plumbing-related problem. Another tenant was forced to move to a different location due to persistent leaks that were never repaired. Peet's in Walnut Square is plagued by problems (incl. rats). Maintenance issues as well as poor communication and callous disrespect led my partner to leave. I am writing this to warn prospective Walnut Square tenants as there are several vacancies. Don't fall for a slick sales pitch from Santino--you will regret it.

I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked…read morefor better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me.

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more…read morespecifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further.

Liz Pisco made the rental process easy which is appreciated especially considering how difficult it…read moreis to find a place in SF. She was always responsive and provided exactly what was required to submit an application. Thank you, Liz for helping find the perfect apartment for me!

I applied to a Rentals in SF listing a couple of weeks ago. After touring a rental unit and talking…read moreto the guy showing the place (Greg, Liz's assistant), I immediately applied online and paid an application fee. I was told the landlord was evaluating multiple applicants and to wait for the final result. I was eventually not selected. But instead of refunding me for my application fee, Liz simply told me that my materials were good for up to a month if there's another listing that I'd like to apply to. This was a violation of California law AB-2493, which states that the landlord must refund your application fee if you're not selected. After voicing this compliant, Jackie responded to me immediately and offered to help me get a refund on my application fee. I'm glad to know that there is indeed a process for rental applicants to get back their application fees if they're not selected. However, this overall experience has still left a nasty taste in my mouth. Honestly, this was the most difficult rental company I've had to deal with during my recent apartment search. I suggest Rentals in SF leasing agents provide applicants with clear guidance on the application fee refund process, if applicable. In general, the leasing agents can also do a better job of handling the overall application process because they left me waiting to hear back from the landlord and failed to provide insight into the decision process. This just gave me false hope that I was still getting considered.

Matt Rich is our Maintenance Manager at our condominium complex…read more He is so helpful at all times. His attitude and caring about the owners requests is refreshing. This is a new company for our HOA and so far , they have been helpful and communicative. Matt is the BEST! Jan

The front desk people in Infinity Bldg A are great. Special shout out to Fei, who's been especially…read morehelpful and welcoming