Horrible experience and service! They lost and damaged $8,000 worth of items, some which were irreplaceable. Will not process a claim unless you agree to not hold them accountable for the costs, or, you agree to let them pay by weight instead of value. Phone lines and emails seem managed by AI or bots. Nearly impossible to talk with a person. Horrible experience, horrible customer service, horrible pack job. High price and big disappointment. Do not use this company! read more

It seems bellhop movers used to be pretty good. However they're starting to change their business model as of around December 2025 and they will not use in-house people for every move. They call the other companies their Partners but it sounds to me like subcontracting the jobs. When I called about this at the beginning of my move as different people showed up at my house than bellhop , I did not have a way to talk to anyone at bellhop because they only use an AI chat bot now and you have to wait for someone to call you back. read more

Despite detailed inventory list, sending a team to pack all the items and inspect the move a week in advance, they will happily send a truck that's too small and hold your items hostage while they try and blackmail you for more money to move the rest of your stuff. read more

We were asked if they needed to move our 75 inch TV. We were supposed to sign a waiver to do so. I asked to see the waiver... 20 minutes later, the TV is in the truck. We move. Plug everything in the next day and the TV has an impact crater on the screen and the screen is cracked. In addition, they nearly ripped the armrest off our theater furniture and tried to hide it. The movers were laughing and carrying on about their side hustles and talking bad about the company. They were texting in between loads. We filed a claim and they offered $45 for a $700 15 month old TV that was in our media room and was hardly used. After 2 weeks of back and forth, they offered $150 for it, based on the weight of the item and not the value. What a joke! Buyer beware! read more

Bellhop Moving - Movers Near Me - San Antonio, Texas

The entire crew was professional, prompt and hardworking! I served in the military for 21 years, moved around the world 12 different times and by far this was the BEST moving experience I've ever had! All of our items made it safely without damage because of the care these gentleman took during our move. I would recommend Bellhop to everyone I know! The group of professionals that serviced our move was: Kyle S., Tyler R., Frederick B., Cole C., Daniel G., and Tyler C.. We couldn't be happier! read more

Bellhop Moving - The Bellhop team of professionals! Check out that view! - Movers Near Me - San Antonio, Texas

I was sorely disappointed with this business. I hired them to move my elderly mother from a small 2 bedroom to a 1 bedroom apartment. They never sent my confirmation and did not call me to confirm even after I reached out. When they arrived, two large men found my mother's legal gun in her drawer, and they were shocked to see it. My mom explained it was legally owned and she would gladly place it in her car for safe moving. They proceeded to cancel the entire more for fear of other guns that did not exist. They left a 73 year old women on the last day of the month to fend for herself for a move during covid. Again, no communication was made with me directly even though I booked and was going to pay for the move. read more

Frederick B and Joey did an absolute amazing job. They were super friendly and extremely efficient. I would highly recommend using them and will be using them again when moving in the future. They are careful with moving things and were there right on time. It made the move easy and hassle free. read more

Tyler and Rolando were great! They were prompt, communicative, and extremely careful moving my furniture. They were also very pleasant and efficient workers. I just needed a few furniture items moved from my garage to the house. I called a few moving companies, but they all had 2 or 3 hour minimums. Bellhop's rate was reasonable, and they only had a 1 hour minimum. Tyler and Rolando had finished moving everything in about 30 minutes, and offered to move additional items to make use of the rest of the hour. I didn't have anything else I needed moved, but I appreciated their offer to make use of the time. I couldn't be more pleased and will certainly use Bellhop again in the future. read more

Bellhop is the absolute worst! Do not hire them!!! I paid for 4 hours and 5 movers. I got 3 movers who only took 70% of my stuff to the new house. They left the rest at the old house. Then just left everything in the garage at the new house. Didn't bring anything inside. Damaged my walls and door frames badly. After three days discussing with Bellhop, they won't do anything! They actually want me to pay the same amount that I already paid the first time to complete the move. Ridiculous!!! read more

I was offered a free local move by OfferPad when I sold my house. I checked into using their services to help me load my furniture into a POD since I would be moving out of state. I am a senior citizen and all alone so I need help in moving, aka big muscular people to move furniture. When they started going through the terms and conditions they mentioned that they do not disconnect appliances. What????? How am I, a senior citizen will be able to crawl onto the washer and dryer to disconnect the hose(s)? Especially, trying to undo the vent hose???? When I explained that I was a senior, the person reading off the terms and conditions said that it was "policy" and nothing could be done about it. So, I had to go to the extra expense of hiring movers. Shame on this business for not helping out a senior. Kelly Spicer read more

SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK MY DEPOSIT, SENT AN Email hours before arriving to say they needed the payment for the rest of the trip, when I went to upload it, the cpu system said too close to departure time, so call. I called and left a message saying I had the additional payment they requested. They left us on the morning of the move with no help, no where to go, when I called, there was someone who could not articulate or pronounce any language, understandably reading from a script about the additional payment over and over, neverminded that we tried to pay it in the few hours turnaround they communicated through email with with no human interaction or support. THEY STOLE OUR MONEY AND LEFT US WITHOUT A PLACE TO LIVE and with all of our possessions in boxes with no where to go or any help. I can't believe it. The driver said that just what they do and hung up in my face when I asked him what were the next steps. EVIL COMPANY!!!!!!!!!!!!!!!!!! read more

Najam was absolutely incredible! His partner was not able to make it to the job, and Najam handled our entire move by himself! He even carried our huge couch down from an upstairs apartment in humid 90+ degree weather just like The Incredible Hulk would have done.. And on top of it all, he did this with a huge smile on his face, endless energy, and humor!! Bellhops is extremely lucky to have an employee with Najam's character representing their company. He was the BEST!!!!! read more

I loved the ability to book online, my lead mover contacted me the day prior to confirm. So far so good. Then they showed up and everything went downhill, quickly. I hired 3 movers as the website says to do if you have large or heavy items. The three movers came without any equipment. They asked ME if I had a dolly they could use. No lifting straps, no pads, no dolly, no back supports, NOTHING. They didn't even have boot covers. Because of this they weren't able to get my refrigerator out of my POD. I've had to hire new movers to come do that. They dropped my family's keepsake ornaments, scratched my wall and dragged dirt through my house. When I called BellHop to inform them of this disaster they told me it was MY fault for not providing the movers the equipment they needed and would do NOTHING to make it right. I asked to speak to a manager who I was told would call me back within 30 minutes and never did. So now I'm getting an attorney. I would never recommend this business to anyone. Oh, and the movers themselves told me how frustrated they are because they aren't provided the equipment, they receive frequent complaints from customers for the company's failure to communicate clearly and provide post-service customer support. EDIT: the supervisor did call me back and was also unhelpful. Regarding your response to my review, this WAA simple unloading of a POD into my home. A customer should never be required to supply equipment and movers who were hired for the purpose of moving heavy items should come prepared to do so. read more

We were 100% satisfied with the move. They were on time and did a great job. I would definitely use them again! Tyler, David and Robert were terrific. They moved everything with care and were exceptionally polite and professional. Great experience! read more

Bellhops helped me move across town last week. It was my first time using a moving service and I had the best experience. The guys (Tyler & Joey) were running late but kept in great communication till they were at my door. They were professional and personable. They were able to move my 1 bedroom apartment in 1 hr & 45 min and it was a great experience. Hopefully I wont have to move for some time - but I know who I'll be calling when that day comes. read more

Great crew... On time, followed instructions, great attitudes! I would use them for sure on any project that required some help lifting. (I have a bad back). Michael was the lead and he sent me a picture so I would know who to expect. Right away we liked him because he was so nice and polite. He had such a positive attitude! They followed all my instructions and didn't damage anything. They were careful with my belongings. I have recommended them already to several friends and will use them again! read more

I needed to arrange last minute moving help for my mother, andthese guys were able to get us on the schedule. Very reasonable rates, better by far than some of the other places I contacted. Although one guy showed up a bit late, overall everything was done very quickly and my mother's belongings were handled with care. read more

Hector and Cole were both great! They kept moving every single minute.Very professional and fast! Would recommend to all my friends.

Arranged for movers to come out and help with a 2BR apartment move. They came with NO moving supplies (no furniture dolly) and did not follow the plan we set up for them. Workers were working at their own accord. This forced us to leave our belongings unattended with movers to leave mid-project to buy our own dolly. Additionally, we had to move our boxes alongside them since they were severely unprepared for the move. An hour move turned into a 3 hour project due to the massive miscommunication with their support team. Tried amending the situation with support and was not given a fair assessment of this incidence. 10/10 do not recommend this company, go local with people who are willing to do the job right. read more

I will probably use Bellhops again. They were professional, fast, and helpful. They were also able to book my move on short notice, literally the next day. read more

Sasha and Fred showed up 10 minutes early because it was important to them not to be late. It was a very hot and humid day but they were cheerful, energetic and conscientious with our belongings. We felt totally at ease with them and they made a stressful day much more pleasant! read more

Great experience using a moving company for the first time. Tyler, our team lead, was incredibly professional and the team moved my items efficiently and safely. He managed his team effectively and had a quick solution to any issues that came up. Both the apartment we were leaving and our new place were left clean and our furniture was damage free, when after having to move items up and down multiple flights of stairs. The team quickly took down and set back up any furniture that needed to be taken apart. I would highly recommend them to anyone. read more

We were completely satisfied with our Bellhop experience. All 6 guys were super polite and worked together as a team. They were prompt and worked the full time without being on their phone. They followed directions without hesitation or attitude. They were very respectful of our belongings and we were thoroughly satisfied with our experience and their efforts. read more

This has been the easiest moving experience I've ever had. Bellhops had one of the most reasonable prices. The movers checked in with me the day before via text to ensure the moving time and to ask where they needed to be. They both arrived on time and started working nonstop. It was all very efficient. I highly recommend this company! read more

Pros: Movers were very friendly and nice. Scheduled us last minute The reason for the 3/5 stars was the overall experience of the movers. They moved really slow and what should've taken 2.5 hours with two people, took 4 with 3 people. The company is quite pricey for the quality they send over. read more

Daniel and Chris were great workers! I will definitely ask for help again in the future!

I had an appointment scheduled for almost two weeks and they waited until the night before my Saturday morning move to cancel. DO NOT HIRE!!! read more

Bellhop's were great!! Justen and Dexture were on time, ready to work, professional, courteous and very polite. We plan to use them again in a few months. read more

Had a great experience with these guys , respectful, hard working , and efficient !!! Would definitely use them again !

Bellhops This is the best moving service ever, Obi and Michael are the most professional and strongest movers I have ever met. Both did an amazing job, I definitely would recommend and do business again. Thanks guys for being so awesome!!! read more

The guys I had were great! I had most everything boxed and ready when they got there and they filled a 17' Uhaul full in 45 minutes! They worked very hard and very quickly, taking care of all my things at the same time. I would Highly recommend Bellhops to anyone looking to make their move much easier on themselves. read more

I highly recommend Bellhops and will use them for our future moves. With 2 girls in their Junior and Senior years in college we have been doing a lot of moving them in and out of apartments the last few years. In the past I've resorted to Craigslist. Half the time the movers don't show up because they book bigger jobs or are just plain unreliable. The other half the time they show but are so sketchy I worry for the several nights following about them knowing where my daughter is living alone. This experience with Bellhops couldn't have gone any better! I booked them online on Monday for the Saturday move. Right away the move captain called to confirm the booking, introduce himself and discuss the move. I was immediately at ease. The next day I remembered seeing a Groupon for half off the 1st hour so I called and they added it to my order saving me $40. The team captain texted, emailed and called me the week leading up to the move along every step of the way. Both him and his wingman arrived before their scheduled time, immediately started to work and didn't stop until the job was done. They finished in less than the anticipated time and prorated the charge to actual not booked time. Nothing was broken or damaged, which is more than I can say for some "professional" movers. Bellhops Austen and Conrad truly are professional. I was impressed! read more

The bellhops were scheduled to arrive at 8am,today,sunday,july 30,2017, will called me at 7:15 am, to let me know that they were heading my way. They got there at 7:45,and got started, will and hector are very hard workers as well as very courteous .they finished in 4 hours, from a 2nd story to another, 1 bedroom set, dinette set, 65in tv, glass base, about 20 boxes, awsome job all the way around, thanks read more

I can not express how great our whole experience was with bellhops.com! My husband and I flew out to Florida and unloaded my mom's store room and drove it back here. About halfway back we decided we'd look up what it would cost to hire some guys to unload the truck for us and that's when I found bellhops.com. We figured what the heck, it's cheap enough, we'll take the chance - I have had some horrible experience with local movers. The booking process online was super simple and left no doubt as to what we were ordering. We received a confirmation call the day before from one of our actual movers who was very professional and polite. I also received an email with each man's picture and a small blurb about them personally. The head mover "Captain" called again an hour before our appointment to make sure we were still on, which made me feel good knowing they were going to show up. The two young men showed up exactly on time, introduced themselves, shook our hands and looked us in the eye. We showed them what we wanted moved, where it was going and gave some instructions about specific pieces. They paid attention, asked good questions and did exactly what we asked. Both Inez and Michael were absolutely wonderful: nothing was damaged, not even a scratch, everything was done exactly as we asked, they were very efficient, courteous and pleasant to have around! At the end they thanked us both, shook our hands and explained the booking process while verifying the actual amount of time they were here. I soon received an email verifying the actual time they were here and we were only charged for that amount of time! Everything about this was simple, easy and exactly as promised! We will definitely be using bellhops.com and Inez and Michael specifically for any local moves, loading and unloading needs we may have. We will also recommend them to anyone who asks. Oh, and after it was all over I received an email requesting feedback on our experience. After giving that I received a final email thanking me for everything with a cute video attached of a personalized song sung by a customer rep. What a hoot! read more

Great experience! Very professional through out the whole process. I had some concerns before moving day and they addressed all of them. The young men were on time, assertive and very polite. And strong! read more

Awesome job!!!! I first heard about Bellhops through a friend who used the service. I told a friend about them and she used them as well. I finally had the opportunity to utilize the service on a hot and humid July Texas morning. I offered them water mid way through but they kept stead fast moving our belongings. I received a call from the team captain about an hour before scheduled arrival time to confirm gate codes. The team captain kept things moving along. No one stopped to check their phones. Very professional young men. I loved them so much I rehired Bellhops to help unload my belongings in SC!!!!! read more

Our moving experience with Bellhops was flawless. Mitchell and Austen arrived on time and were very professional, friendly, polite, and hardworking. They were even done quicker than the time I scheduled. I highly recommend them and will definitely use them again! read more