Good Pizza, but a couple employees haven't got a clue!
First off, I've been buying my delivery pizza here for several years (seriously) The last one I had delivered, aprx. 6 weeks ago, was a total nightmare for me, they didn't seem too interested when I called them back about it! Even told them I would STOP buying there, they still weren't concerned. So, I did exactly what I told him I would do, I have discontinued buying there! That last phone order pizza was made from my existing/established style of pizza and toppings on file.
That "time only" I wanted some beverages. I specifically asked the order taker what soft drink he had WITHOUT caffeine. He stated that he wasn't sure, but guessed it was Mr. Pibb, I asked him to verify that, just to make sure it "was" caffeine-free (as I am very sensitive to that specific drug). He came back telling me that his guess was correct, Mr Pibb had NO caffeine. So, hearing that, I placed the order expecting to receive a caffeine-free, two-liter bottle of Mr. Pibb. However, when the order arrived, that is the first thing I checked on, and there was NO caffeine-free Mr. Pibb with the driver! I wasn't happy, but quite hungry with anticipation of the pizza and a "no caffeine" beverage, although there was "no" Mr. Pibb as "proclaimed" to be "caffeine-free" at my doorstep! So, with "no" other choice/s before me, I accepted the $33.50 pizza order as delivered, the beverage he brought me actually turned out to NOT be Mr. Pibb, but was Barg's Root Beer instead, which also contains caffeine! I determined that while reading the ingredients at the kitchen counter, before drinking! More astounding, that particular Bellagios location does not even carry Mr. Pibb, but if they had, it still would have contained Caffeine, for it has 40.8 mg in each 10-12oz. serving! Their switch to Barg's was attempted to cover up not having the "caffeine free" Mr. Pibb as told! So, without any consumable beverages, I would have had to literally choke-down a nice pizza and nothing to "drink" along with it!
That's right "nothing", the RV I was spending the night in temporarily HAD no running water. So, I had absolutely "nothing" to drink or eat that night, entirely due to their intentional deception! Although, I did get fed a bunch of BS from the initial order taker, at the beginning, for HE had absolutely no knowledge of what he was going to provide me, despite my caffeine question put to him. I think he was merely appeasing me so as to get on with his other work!
THE next day, I called and talked to (Mgr. Mike?) the very same man who I had initially talked with when placing the order, until being handed to a different, inept phone person...At that time, I explained the fiasco to Mike?, he offered me a $5.00 credit toward my next pizza! Evidently to him, that was a sufficient amount in compensation for my entire ruined evening/dinner with NO food. I informed him that his offer was unacceptable, for they had ruined my complete dinner/plans, for I consumed no pizza and drank no soda, all because I was mislead from the very beginning! I certainly would NOT have placed that order if I would have heard the truth from the order taker on the phone. I asked "Mike"? to merely replace the $33.50 pizza at some other time, or a refund, he wasted no time in saying "no".
I'm still pissed about being treated like "chopped liver" and responsible over their blatant mishandling and deception given me during that order! Should I be held & bent "over-the-barrel" for not having food or beverage that night, and held to absorb that $33.50 solely on my own.....Hell NO! I should be compensated for the entire food order that was "not" consumable by me...I feel that is the appropriate monetary remedy for how they screwed-up my entire/complete evening and dinner, and all other plans that would have followed! (at that time, no additional/other punitive amounts were discussed)
I've held off posting this on the "review" sites, until I had sent this comment and seen and evaluated Bellagios response....which is all in their ball-park now!
* * *UPDATE:....NOT a word has been seen or heard from Bellagios....
Frankly, I expected this very response !
Rick W read more