Unfortunately, after three visits, I will not be returning to Bella Sol Med Spa. Each experience has been progressively more disappointing, particularly when it comes to customer service, wait times, and honoring what was advertised.
On three separate occasions, I purchased services that were advertised to me by text as including a complimentary facial. The first time, I received the facial but was charged for it and was told they "never give free facials." Unfortunately, I had not saved the promotional text at the time. On my second visit, I was told there was no esthetician available for the facial. The third time, the exact same thing happened. I was told I could reschedule the complimentary facial for another date.
To be clear, I did not purchase these services because of the complimentary facial, but it was part of the advertised promotion and certainly an added benefit. After this happening three times, I find it very frustrating that something advertised as part of a promotion is repeatedly unavailable or, in my first experience, charged separately.
My most recent visit was the final straw. I had an appointment scheduled months in advance for Friday at 3:00 p.m. for Botox and filler, with the facial originally scheduled for 2:00. A day or two beforehand, I received a text saying there would be no esthetician available and that I could reschedule the facial.
Then, on Friday morning, they texted me saying they had a cancellation and asked if I would like to come in early at 2:15 p.m. I thought, great! I arrived at approximately 2:10. I was taken into a treatment room around 2:30, and then I sat there waiting until approximately 3:20 p.m. -- more than an hour after the earlier appointment time THEY had offered me, and even later than my original 3:00 appointment.
At about 3:15, I finally came out of the room and addressed the front desk. When I expressed how long I had been waiting, I was told someone would get "Nina." When Nina came in, I explained my frustration and asked what the point was of asking me to come in early if I was ultimately going to be seen even later than my original appointment. The response was essentially that they had been busy that day. I later learned that Nina is the owner, which made the lack of concern even more disappointing.
I had already prepaid for my services, so at that point I felt I had little choice but to stay and have them complete it.
I understand that businesses get busy and schedules sometimes run behind. What I don't understand is asking a client to come in 45 minutes earlier because of a cancellation, then leaving that client sitting in a treatment room for nearly an hour and not addressing the delay until the client comes out to ask what is happening.
After three visits, repeated issues with the advertised complimentary facial, and consistently long waits, I've given this business more than enough opportunities. I will not be returning. I hope others considering Bella Sol Med Spa take my experience into account and look carefully at their options. read more
