The staff and service are good. However, I think this salon is dirty. I could see debris on the floor and carpet while I had my pedicure. My chair also could have used a wipe down before my service. The place is in desperate need of a paint refresh. I also did not appreciate that a staff member was sitting in one of the pedi chairs and on her phone (I could hear it) while I received my pedi. It was very unprofessional and disrupted my relaxation while receiving my pedi. I also asked for a Pearl pedi but I just received a basic pedi so there were communication challenges. I probably will avoid returning to this salon until it can improve its cleanliness. Take a look at AVNails for cleanliness! read more

Worst pedicure I've ever had. 12 minutes and $50. Never again. I don't know how they're busy

don't waste your time! I asked for a regular pedicure and she started to do some green tea pedicure that I did not ask for. when I said something she said I had to pay as she was already doing it. fine I will let that go. the water was extremely cold when I asked for hot water I got nothing. she then came over with the gel lamp and I told her that I didn't want gel she told me it was to help my nails dry faster. today having a pedicure at another place they are gel. I won't go back and I don't recommend anyone to either. read more

They were very rough with my nails and jabbed me with the tool at one point causing a scrape. They charged extra for everything even when I asked for a tiny extra design and after refusing, she gave it to me for free. My nails broke after a week and when I went back for them to fix ONE NAIL they tried to charge me 10 dollars after telling me it was going to be free over the phone. read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

I walked in for a pedicure at 10a on Friday and was taken immediately. Kelly was my nail tech and she did a great job! Not only do my toes look beautiful and exactly the way I wanted them, she kept up conversation and complimented me multiple times on different things. It was a lovely first experience at this salon. I will definitely be back. Thank you Kelly! read more

Bella Nails & Spa - Drying my toes before I go! - Nail Salons Near Me - Saugus, Massachusetts

I went to Bella nails & spa twice now, both experiences have been lovely. My first set of nails I did dip with tips, I am a hairstylist and my hands are always in water and chemicals, they lasted 3 weeks without chipping or breaking. I had one of the male artists and I do not remember his name but he was very nice and attentive to my nails, which are very fragile and sensitive due to my job. This second time I went to get a touch up, and I chose a darker color for the fall, the woman who did my nails was so precise and clearly cared about her work. I love the shape she gave me. I felt so much better leaving the nail salon. I will surely be coming here as my regular nail salon. Thanks for taking care of my nails! read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

I really like this place and I think they did a great job. Unfortunately it seems that they cater mostly to dips and gels. I want just normal nail polish. They have very few bottles to choose from. This is unfortunate because I was very pleased with the service, but there's not enough choice in colors for me to go back. read more

Love the koi pond! I called 20 min before i wanted appt and they took me right in. Did a good pedi.

We went today for pedicures and both my sister and I had bad experiences. The technician I had cut the skin on two of my toes despite me asking her NOT to clean around my nails. I now need to ensure I do not get infections! My sister started way behind me and the technician was so busy looking around she was actually dragging the nail polish remover up her leg every time she swiveled to see what was happening. My sister brings pedi sandals and the technician refused to let her put them on, as predicted, once another technician went to put them on, the polish smudged and had to be done again. We will NOT return. read more

I have been going to Bella Nails and Spa for over 6 months now and this issue has started happening in the last few months- no matter what color or technician I get, the gel nail polish always falls off within the first week of getting my nails done. I have never faced this issue at any other nail salon and don't understand why this keeps on happening even though I pay a good amount of money for getting a gel manicure. Highly disappointed! read more

Bella Nails & Spa - Gel Manicure Falling Off - Nail Salons Near Me - Saugus, Massachusetts

Don't be fooled by the beautiful chandeliers at this place. I have been there quite a few times and each time they always put me with a lady called Shushan. she pretends like she doesn't understand English but I know it's a lie. she is rough as hell she tries to scrub the skin off of the top of your feet. she tries to shave your nails down until they no longer exist. if she notices a piece of skin, she just rips it out. and try to laugh and pat your feet as if it's a freaking joke. at the beginning of the year I was paired with this technician. I did get an infection, The nail polish was really thick and it peeled off my regular nail underneath. I was on antibiotics, I could barely walk my big toe with so inflamed. three weeks ago, I went there they called over the same woman. I never asked for this lady again. Here I am with another infected big toe on antibiotics . I did speak with a manager three weeks ago following my appointment. I told them don't ever put her with me again because she's too rough. She's careless and I don't know if they even clean their tools. needless to say, I didn't know I was going to have an infected toe again. The moral of the story don't judge this place because it looks beautiful on the inside. I have never seen an inspection certificate that shows what grade the salon has. if someone else has seen it, can you please let me know where it is and what it says? I don't think it is safe there. read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

Expect to wait a long time even if you have an appointment. Staff can be friendly depending who you get but they do not listen to you unless you tell them multiple times read more

This is the second time I've been here that I've had to get my nails redone somewhere else. The lady doing my dip clearly hasn't been trained enough to do it on customers. She kept putting on more and more powder and nail polish. I asked her if it's supposed to be that thick and she tried to file it down and had to so much my fingers were bleeding. I was there for 2 hours. And my nails are all lumpy and thick. It's hard to see in pictures but I've attached anyways. I will never go back. read more

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Kelly did a fabulous job. Super friendly, fair prices, and great work. I hate when they make them super thick and chunky looking. These are a perfect thickness. I'll definitely be a returning customer. read more

Bella Nails & Spa - Dip with tip and color. - Nail Salons Near Me - Saugus, Massachusetts

I have never written a review before but this is necessary. Got my nails done a week ago. This has never happened whenever I've gotten an acrylic set. I Made an appointment to have this fixed, left work show up on time and they tell me the person who's going to fix them won't be back until later so to come back later...? I don't have time to come back later & when I asked why no one would call to tell me this person decided not to be there when I show up they didn't have an answer. I've been going here for years and have brought people here I'll be sure they and myself never go back. I'm Extremely disappointed in my nails which weren't cheap and the staff who clearly don't care. Awful read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

The lady did my toes in 15 minutes, she did them all messy, and the coats were sheer, and smudged. I asked her to remove my cuticles and she did not, and they cut them very short and didn't file them. read more

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I have used this salon twice. I get dip on my fingernails and gel on my toes. I should've known to not return after they used clear gel polish to seal my dip powder. The first time the gel top coat started peeling at day 9. I chalked it up to me using my hands in water a a lot. My second visit was on 12/19/21. Again they used the gel too coat over the powder. By day 2 the gel too coat was peeling. On the fourth day the powder was peeling/breaking off in huge chunks. Day 5 most of my nails are chipped with huge missing pieces. Also the gel they used on my toes turned brown after day 4. I had a cerulean blue put on and it is now a disgusting brown. This happened the first time too but I assumed it was maybe the color (salmon pink). I have never had these issues at any other salon. Do not go here. read more

My friend visited Bella Spa this evening and was completely humiliated by the facility configuration and the staff. My friend is an amputee in a wheelchair. My friend is a human being, no different than you and me, and she is a health professional. There are over 10 million people in this country with physical impairment just like my friend. The facility is not ADA compliant and therefore it was extremely challenging for my friend to maneuver about. My friend is allergic to latex as are many people. The spa staff refused to use non-latex gloves unless my friend went a half block down the street in her wheelchair to a beauty supply and purchased her own non-latex gloves. My friend was then charged full price for her pedicure even though she only has one leg. The spa nail technician ruined my friend's finger nails by using the wrong products because the technician was upset by having to use non-latex gloves. There is no excuse in this country for this demonstration of lack of human dignity and respect, especially for someone physically challenged. This attitude and behavior by the Bella staff is without question fed by the workplace culture of the owners and managers of this business. If we patronize businesses that allow and support this behavior, then we are the fuel that keeps them in business. So think about how you would like to be treated and how you would like to see anyone treated before you choose to donate to the continued business viability of Bella Spa. read more

wonderful service done by Kim, working all the time as well as going to the gym i never have time to get my toes done so they needed some real work and Kim did amazing! She really made my nails beautiful thank you so much!! especially close to this holiday season i'm thankful she got me in, i'm setting out to fly for the holidays, so grateful!!! read more

I was so disappointed last time I went...about 1 year ago...I'm so mad I decided to give it another try. I went in wanting a French mani in the dip. I went somewhere else before this for the same thing. That was my first time trying the dip. I loved it so this time I wanted black tips. My technician started putting a clear dip which I wanted but didn't dip it in black. She didn't understand so she called over an interpreter. I told her what I wanted and said that would be ugly and said the tech was going to do gel over the one layer of dip. I figured she didn't know how to do it so I agreed cause she wouldn't do what I wanted so what was I to do. I was right in the middle if it so I figured I'd just go back to the last place. Black doesn't even cover my real nail. It's a very thin line. Mind you this is for a wedding. So I go up and pay thinking I got gel so I would be paying fir gel. NOPE!!! THEY CHARGED ME 60!!! The price of dip! The dip lasts so much long than gel. From what I read...people's gel have been peeling off. I got 2 layers of gel so it's basically a gel mani! I'm so pissed they charged me for a dip! PLEASE PEOPLE...DON'T GO HERE AND SAVE YOUR MONEY! I WISHED I READ THE REVIEWS BEFORE HAND! THEY DON'T HAVE A LOW RATING FOR NOTHING! HERE'S HOPING MY MANI LAST TILL TOMORROW'S WEDDING! read more

Awful! They dont know how to do deep powder manicure. The girl that did my nails was very rough and hurt me several times. I don't know if she wanted to be done fast and leave but she was in a rush. She put several coats of deep powder and my nails look like elephant nails. Not natural at all! They look very messy and she cut them way too short!!!! I didn't even ask her to cut them. To top it all it is awfully expensive! I dont mind an expensive GREAT manicure but this one is not worth even 10 dollars. It is even more expensive since I will be doing my nails pretty soon again since I dont think I will last with my nails looking like this. read more

Bella Nails & Spa - Elephant messy nails - Nail Salons Near Me - Saugus, Massachusetts

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I went here today for a pedicure and a full set. I was lucky enough to have Kelly take care of me. She gave me an amazing pedicure and suggested a color which I love. She also did an eyebrow wax that looks great. She was not aware that I also wanted a full set of acrylics but as soon as she knew she got started right away. I did a coffin shape for the first time and she was great about making sure I liked the shape. The Koi love is a nice touch. I will be back to see Kelly again. read more

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I live the service and the ambiance, it feels so relaxing and peaceful. I love having a mother daughter date . read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

Decent.. I probably won't return just because the girl who did my nails seemed rushed, massage was very minimal and my cuticles were barely cut. I went in for a nice relaxing experience and I felt like she was moving as quickly as possible to get it over with and move on to the next person. Disappointed overall :-( read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

I can't even fathom coming here again. I went in for a dip powder set, two of my nails are so crooked, I'm talking 45 degree angle rather than 90 degrees on how my tips were put on. She didn't even touch my cuticles and I haven't done my nails in a month so they are grown out, didn't push them back didn't cut them. I asked for plain white and she pressured me for doin something different, asked if I trusted her I said yes. She put jewels on my nails, didn't clean the plasticy white powder around my nails, and sent me on my way with a $60 set. read more

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Walked in yesterday and got an amazing gel mani/pedi from Holly. It's the most perfect mani/pedi Ive had in a long time! My nails are very short which can be a challenge when applying polish but Holly was awesome. Took her time and very professional! read more

Bella Nails & Spa - Gel mani - Nail Salons Near Me - Saugus, Massachusetts

I LOVE THIS PLACE! Once you walk in it's very serene with the koi fish pond and everyone is so nice. I got my toes done by Mary & my sister by Connie. Amazing job! I'm very specific on how I like my toes cut and shaped and Mary did an excellent job. Even though it is about a 45min drive I feel that it's worth it. Another reason why I love this place they use bags to cover the tub where you dip your feet it which makes me feel so at ease when I think about fungus and infections. They are super clean, sterilize instruments in its OWN bag unlike other places they just stick it in a steaming device. Please check them out! Oh and they provide bottles water for customers as well :) read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

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I LOVE THEM. They where really nice and Welcoming. there place was really Beautiful. I also saw they had private rooms for spa's which I really liked. The employees are very nice. 100% to come there. read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

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horrible service. i wanted a gel manicure so i wouldn't need to take care of it much and it would last me a while. the last time i went to an expensive salon it was amazing and worth every penny but it was farther away, so i tried bella nails. obviously as soon as i left they looked wonderful and gorgeous but within a week it all started peeling and it looks i did it. it hasn't even been 2 weeks and it started since before one week. and i paid $40. very expensive and trash read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

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My nails were messy and the gel went all over my hands and cuticles. The gel only lasts a week because they get it all over your finger past your nail bed. Dont waste your money coming here. read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

I came as a walk in on Thursday afternoon and was taken immediately for a gel mani/pedi. There are so many chairs at this salon and seemed to be plenty of employees so I don't think long waits would ever be a problem. Kelly was so nice and really easy to talk to. She did an awesome job on my nails. She recommended the dip powder on my nails which I was hesitant about because I didn't like how the powder came out once at another salon. She said it would be better for my nails since they break a lot due to my job so i decided to try it. It's been only a day but I love them and they seem like they will last a while. read more

Ask for Michelle . She is incredible . Doesn't matter how busy she is, she takes all the time in the world to make sure you leave happy . She does dip especially well. She made my baby nails grow into a woman's hands with her care . I will always be back for her service . read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

I made the appointment about 2 hours before. In the comments,, I specifically said i was driving 1 hr and 15 mins to gwt to their place.. I went on my way to get to them on time for 2pm, and I had not received a confirmation yet, so I decided yo call them and asked about my appointment confirmation, they said they were booked. So then she said. Can you come at 4, I said no ma'am, I drive a for a long time. And I won't be able to wait till 4. So she said ok. We are booked today for refills...Really? I said ma'am, I made my appointment online like I was told. You mean to tell me that I am 36 mins away to get there and I have no appointment? She said, I DON'T KNOW WHAT YOU WANT ME TO SAY! So I said, You just lost a good tipping costumer. Thank you. What upset me was how careless they were to acomodate their costumers who drive a long time for their services. I do not find that it was fair at all. I am Very disappointed read more

Ok. So. This has been my go to location for years. When it was under the previous name, I never had any issues. When it changed management, I was delighted with the care Bella took in the overall look of the place... however going there a handful of times I am just disappointed. I called ahead to make sure they were free enough for a mani and eyebrow wax walk in. No problems there, and no problems being serviced. I highly appreciate this as I only do walk ins, and understand that can be taxing on staff and whatnot if they're busy. My mani was awesome. No complaints. However I've noticed that as of recently, the color selection of the gel polish has gone way way way down. Each time I have gone in, so maybe 4 or 5 times spread out over the course of the year, I have had a certain color in mind and they never have it. And we're talkin like normal colors here, nothing crazy. Regardless, my nails are awesome, the lady who did them took great care in her work, and I am so very happy. Moving on the the eyebrow wax.... so I had another woman do my brows who was shoving me in between her own appointment of I believe other nails. Now I get it, I'm a walk in, and if I'm squeezed in I'm squeezed in. But this woman went so fast, I knew something was going to be wrong. I almost told her to slow down but couldn't bring myself to be that rude. She was very nice and I appreciate her fitting me in, but I knew she was just going way too fast for the job, just to fit me in and most likely not keep her other client waiting. Sure enough, after giving my brows a day to rest, I wake up with my skin ripped off my face. I know this happens from time to time, but man... slow down. Give a customer some care in a wax, considering it's a wax, or just don't take them at all. I am absolutely unforgettably livid at the idea of walking around with a marked face, right before the holidays, just because one person felt rushed. When I get my face ripped off, it's hard to go back. Thanks to the woman who did my nails though. Perhaps I can use my pretty nails to cover my face this week... Giving a 3 as the rest of the experience was good. People are friendly, I appreciate the walk-ins, and they are usually not this bad. read more

Bella Nails & Spa - Nail Salons Near Me - Saugus, Massachusetts

Don't bother with this place. It's completely mismanaged. Made an appointment for first thing in the morning and when I walked in my nail tech was already working on someone else and they told me my appointment was not in the book. Take your business somewhere they care read more

They always do the best job and have been so clean before and after Covid! Very professional and nice!!

Under new management and the best place ever!!! The salon is neat, clean and peaceful. The Koi pond adds a nice touch as do the floral designs. The technicians are friendly, do a fantastic job and I have never been left waiting. The color selections are amazing and the staff are happy to help you choose the perfect one for you. They know what customer service is all about! I can't say enough good things....give it a try! read more

Best nail salon ever! Hands down , best pedicure I have ever had! Excellent service! Beautiful atmosphere! I will definitely be back for sure. read more

LOVE LOVE LOVE. I've been getting acrylic fills for years. Just finished getting a pedi and shellac fill done by Conny and it is definitely one of my favorites (and I've been to plenty of salons in my time). It's a beautiful set up spa with an amazing koi pond. Very very very clean. All the staff are super friendly and genuinely happy. I think I found my new go-to nail salon ;) read more

I had an appointment today at 5:30PM. One nail technician let three other older adults go before me (even though I was there first and had an appointment). I was not seen until 6:15PM because of this. It is as if that nail tech believed that the older clients were seen as better than myself because I was a younger client. Very unprofessional, will not be going back again. read more