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    Serenity Glow Spa

    5.0 (2 reviews)
    Closed 10:00 am - 2:00 pm

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    3 months ago

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    3 years ago

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    Illume Skin Spa

    Illume Skin Spa

    2.0
    (14 reviews)
    2.1 mi

    I had a very disappointing experience with this business, particularly with Jessika Dasilva. If…read moreyou're going to be in business, professional communication and attitude are essential--both of which were severely lacking in my interactions with her. Please take the time to read other reviews as well--my experience wasn't an isolated case. The responses to negative feedback seem dismissive and unprofessional. Also, I'm not sure who the "owner" is supposed to be, as the only people I ever saw at the location were the receptionist and Jessika herself. As for the laser service: it felt ineffective. The sessions for both a large and medium area were scheduled for only 15 minutes, which seemed too short and didn't yield any real results. I had initially planned to continue because I had a membership, but Jessika herself suggested we "part ways" because she felt we weren't the right fit. Honestly, that turned out to be a relief, as I was able to end the membership early. Don't be tempted by the low prices--you're essentially paying for subpar service. You're better off going to a spa where you'll actually see results. Also, no need for a response from the "owner," who may not even exist--most likely just Jessika responding under a different name. My hope is that this review helps someone else avoid the same disappointing experience.

    I saw a groupon for services I was wanting before beach season. I had no issues with either one of…read morethem. Cavitation and EM sculpt. And I definately see the results!

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    IPL Before and After
    IPL Before and After
    Before, during and after chemical peel for acne and dark spots
    Before, during and after chemical peel for acne and dark spots
    Before and After EMSculpt package

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    Before and After EMSculpt package
    APDerm - Mystic Valley Dermatology Associates

    APDerm - Mystic Valley Dermatology Associates

    2.6
    (52 reviews)
    2.7 mi

    I've been coming here for about 10 years but no more after today's visit (Stoneham on 10/17). It…read morewasn't so bad when O'Brien was there but now that she's gone and Pham took over, I'm done. My annual skin checks are rushed through. Pham made me feel like crap telling me I'm breaking out "all over" when I have two pinhole size pimples on my face and one on my back. My acne breakouts were a huge issue in high school but it's been under control most of my adulthood. I have cheek scarring so I know a thing or two about breaking out all over. This most certainly was not the case today. She just has a terrible bedside manner. Like calling my breasts "folds" when I asked her to check out a fluid filling sac underneath one of them. And I'm not crazy about stripping down in front of a window with two vertical blind slats missing. Her assurance of nobody being able to see in because the windows are tinted didn't bode well with me. And that particular room has been like that for a year?! I mean come on with this place. I would heavily consider looking elsewhere before you visit this place. I know I am moving forward.

    If you don't want to waste your time or lose your sanity, do NOT come to this office. This has been…read moreby far the most unprofessional and frustrating medical experience I've ever had. The staff is completely unprofessional and disorganized They will give you different information every single time you speak to them. They made me change my primary care provider to someone in their network so they could "accept" my insurance. I waited over a month to see the new provider, followed every step they told me to -- including getting a specific referral to the dermatologist they named in their office. I got the referral they asked, scheduled the appointmet and even went to the office in person a week before the appointment, and the front desk confirmed that my appointment was all set. Then, the day before my appointment, they called me saying they actually don't accept my insurance even after submitting the treatment plan themselves. When I asked for a letter stating that, they refused to provide one. I've wasted three months in this ridiculous back-and-forth because of their incompetence and lack of professionalism. The front desk (especially Jady) was incredibly rude, dismissive, and unhelpful. Every interaction left me more frustrated. This place is a complete disaster from start to finish. If you're dealing with any condition that already affects your mental or emotional well-being, I strongly recommend avoiding this place. They will only add unnecessary stress and frustration.

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    APDerm - Mystic Valley Dermatology Associates
    APDerm - Mystic Valley Dermatology Associates
    APDerm - Mystic Valley Dermatology Associates

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    Serenity Glow Spa - skincare - Updated July 2026

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