I really wanted to like Bella Ella in Spanish Fork but because of poor quality and bad customer service I am not going to be able to shop there anymore am telling my friends and family about my bad experience.
I bought the dress in the pictures for $48. I am 6' tall and it came well below my knees so it was a midi length. It was a little bit big on me so I washed and dried the dress once thinking maybe it would shrink an inch but it shrunk significantly. It is now more like mid-thigh length. No exaggeration.
I took the dress in to the store to explain what happened. I explained that I didn't have my receipt because the dress had fit great and I took the tag off and threw the receipt away. She said it was no problem because she could look me up by my phone number. The problem with that is that when I originally purchased the dress I wasn't asked for my phone number. So, when she went to look me up in her system I didn't show up. I had my bank statement proving my purchase but she said there was nothing she could do. No refund, no exchange, no store credit.
I called the next day to speak with a manager. The manager wasn't in but the girl working said she would take down my name and number and have the manager call me. The manager never called.
Myself, and the people I show these pictures to are BLOWN AWAY at the poor quality of this dress and how much it shrunk. I'm also blown away at how little the employees and manager were willing to do to make this situation right by me.
Do NOT shop at Bella Ella!!! read more