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    Bell Transport

    3.7 (3 reviews)
    Closed • 8:00 am - 5:00 pm

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    Crystal Springs Water

    Crystal Springs Water

    (66 reviews)

    I am incredibly frustrated with the  service that I have been receiving this entire month. I was…read morescheduled to get a delivery on 08/06/21 that was pushed back to 08/13/21, I contacted you guys and was told that a driver was sick and this is why I did not get the delivery, EVEN THOUGH IT SHOWED UP AS DELIVERED AND I STILL HAVE THE CHARGE ON MY ACCOUNT. After contacting you guys you said that it would be credited back to my account and it has not been. This delivery was rescheduled 08/25/21 and when the delivery did not come I contacted all of you again. The gentleman I spoke with on the phone informed me that he contacted the route manager, Eric, and that the reason the water wasn't delivered was because they could not get into the building, which is a lie because the front desk staff is always down there, as well as this is different from the previous statement saying the water wasn't delivered because the driver was sick. that he would pick up the bottles tomorrow and make a delivery on the following day 08/26/21. The operator then said that he spoke with the route manager who then confirmed the water would be delivered 08/26/21. It is now 08/26/21 and the bottles have not been picked nor have the extra bottle been delivered. The young lady I talked to on the phone said that on the account it did not show the bottles being scheduled to be picked up or delivered today and the earliest date was 08/30/21. She then said that there is a SEVERAL WEEK DELAY that has been going on and I should have been notified about this. THIS IS THE FIRST TIME I AM HEARING this and frankly at this point I feel I have been 1) Lied to and 2)Getting the run around at this point. I am very upset at the sheer unprofessionalism of the Richmond team here and Eric, and need to know who I can talk to about this situation because this is absolutely ridiculous at this point.

    This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

    Waterfy Me

    Waterfy Me

    (3 reviews)

    We are having nothing but trouble with Waterfy Me. The most recent issue we've had is they randomly…read moredelivered on the wrong day (5 days early) while we were away on holiday. We were delivered fewer bottles than we were charged for, they were left blocking a shared hallway for those 5 days, and we are now left with an apartment full of empty bottles as they obviously didn't pick those up. When we complained, we were told we would be charged $15 for them to fix their error. Sadly, this is par for the course with them. They are incredibly disorganized and their customer service is rubbish. Edit: Upon reading the above review, Waterfy Me cancelled our service completely. They now want us to return a load of bottles of water we have already purchased, and a cooler which we have four weeks of rent left on, which is basically theft. Everything I said above is true, so they have no grounds for retaliation. It seems they would rather lash out than try to fix their issues, which is incredibly unprofessional. They have also made numerous errors over the time they have been delivering to us. We have received the wrong number of bottles. We have received them on the wrong day. They can not work with you to reschedule around you being away without a lot of hassle. This last issue just the latest annoyance.

    Similar experience to previous writer. Received inaccurate deliveries, this not remedied on time…read moredue to "cost of doing business", and now have had numerous disorganized and unkind customer service experiences in the process of trying to terminate my business. Edit: I originally called this 2 stars because I do in fact empathize with the difficulty in doing business these day. However I've reduced my rating to 1 star after receiving a short-sighted, religiously intolerant, email.

    Bell Transport - waterdelivery - Updated September 2026

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