After a scorching summer and a long vacation that ended with a trip to the hospital for my husband,…read moreI returned home and immediately noticed our AC wasn't working. I called J & J, a company I've dealt with before, and within an hour, William and Matt arrived at our house. They took their time to explain the issue and presented us with clear options, avoiding any pushy sales tactics. It was evident they were knowledgeable and genuinely cared about restoring our home's comfort. We decided to replace the 15-year-old AC unit. In the meantime, they were concerned about the excessive heat and provided us with a temporary AC window unit to cool the house. Within two days, Brendon, Evan, and David arrived with the new unit. They were incredibly professional, courteous, and knowledgeable. They promptly got to work, wearing shoe covers inside, laying down mats, and removing the old heavy equipment. They completed the repair quickly, cleaned up thoroughly, and ensured everything was functioning perfectly before leaving. Finding honest, hardworking, and skilled home repair teams these days is rare, but this crew exceeded our expectations. I highly recommend Johnson & Johnson and their three exceptional technicians. I also want to thank the in-office staff for keeping us informed and updated throughout the process. I wish all businesses operated like J&J.

I'm very disappointed with my recent experience with this company and its Comfort Program…read more A little over a year ago, I hired this company to replace the HVAC system at my rental property and paid approximately $14,000 for the new system and installation. I subsequently continued doing business with them and paid for their Comfort Program because I wanted the new system professionally inspected and maintained on a regular basis. During the most recent scheduled maintenance visit, the technician told me that the HVAC system is working properly and that there are NO problems with it. He was unable to identify or articulate any actual problem that needed to be repaired or corrected. Instead, during the visit, the technician discussed an optional iWave air-purification system with my tenants before discussing it with me, the property owner. What bothered me most was that the technician apparently brought up the fact that my tenants have small children and discussed how this product could provide cleaner air for their family. Naturally, after that conversation, my tenants wanted me to have it installed. I was then contacted and quoted approximately $740 for the system. After doing my own research, I also have serious questions about the value of this type of ionization technology. From what I have been able to determine, the real-world benefits of bipolar ionization systems such as iWave are debated, and I found plenty of criticism questioning whether the benefits justify the cost. That makes the way this product was presented to my tenants even more concerning to me. I have absolutely no problem with a technician identifying legitimate repairs, safety concerns, maintenance needs, or even recommending an optional upgrade directly to me. In fact, that is one of the reasons I pay for a maintenance program. But the technician specifically told me the system was operating properly and that there were no problems that needed to be addressed. What I do have a problem with is using a maintenance visit that I am paying for as an opportunity to market an expensive optional product to my tenants--particularly by tying the sales pitch to the health and well-being of their young children. My tenants are not authorized to approve repairs or upgrades to my property. Any optional products should have been discussed with me first. Instead, this put both my tenants and me in an unnecessary and uncomfortable position. I am now left explaining why I may not purchase a product that the technician has already suggested would provide cleaner air for their children. After spending approximately $14,000 with this company just a little over a year ago, I expected the ongoing relationship and the Comfort Program to be focused on maintaining and protecting that investment. I certainly did not expect a maintenance visit on a properly functioning, relatively new system to turn into an opportunity to sell additional products to my tenants. As a result of this experience, I have decided to cancel my Comfort Program. I want to pay an HVAC company for preventative maintenance, legitimate service needs, and honest recommendations--not for twice-a-year opportunities to upsell products to my tenants.

Did a terrible job. Vung San Huai aka Sam/Joseph (uses 2 names but same phone #) bought the wrong…read morefaucet, did not fit and is not compatible. Mr Huai seems to give himself a positive review. He could not connect back to the hot water dispenser and tried to connect to the filter. I asked him, I want it working. Rambled with excuses and kept wanting to add more services to the bill. Just paid him, wanted him out of my house. After Sam left, he called and offered for additional $600, he wil come back to fix it. Filed complaints with BBB and Maryand AG but found out later he does not have the proper license or permit to operate in my area. Dont recommend.

Sam was absolutely top notch, was able to get to Hagerstown super quick from Frederick, knew…read moreexactly what he was doing, gave me an accurate quote from the get go, and got it knocked out super quick. Also replaced a really old style faucet with a new modern one, and just absolutely 10/10 service

Chris of dead rock came to our home, after going to the movies with his family. This and his wife…read moreso kind . Couldn't fix our problem, but he look under every nook and cranny to find our problem. I'm so thankful I highly recommended Dead Rock services

Awesome quality. Fair pricing. Highly recommend. Explains things very well and very flexible.read more

For my local peeps - if you ever need plumbing work done - especially in an emergency situation…read morelike I had last night - I can't recommend Putman Plumbing, Inc enough! I called around 930ish pm to see if they had an available technician to fix a leak that was getting progressively worse through the day in the last copper pipe in my well water system connected to the water pump. Charlie was there within the hour, immediately diagnosed the issue, replaced the water pump (unbeknownst to me the old one was 29 years old and made it way past it's expected lifetime), pipes and one valve by midnight and did an amazing cleanup job. Their pricing seemed VERY fair to me as well. Couldn't have asked for a better service call! Seriously if you're stuck with a plumbing emergency after hours and are in Frederick County, reach out to them!

Dishonest pricing. They told me a quote over the phone, and then gave a higher price (more than x2)…read morewhen finished.

We started using them as a competitor hiked up the price mid job…read more Always been happy with Eagle, friendly arrive quickly. Never waited more than 24 hours and we've not had an emergency yet. They don't laugh when the job is stupidly simple, and they don't charge the earth either. Very happy to recommend and reuse them for future jobs, be them big or small.

I dont know WHY I keep hiring people with religious quotes on their van…read more I'm a sucker....Their actions never reflect the sentiment. The owner was EXTREMELY cocky. They left a HELL of a mess of "toilet ring wax" all over the floor. That stuff is a nightmare to get up, it's like glue. The job was completed, and the price reasonable, but I dont think they treat your home as they would their own. "Do unto others......" Only vans with pentagrams now.

On time On target…read moreAnswers Phone calls and email QUICKLY Does what they say they will do. Called 15 min out from appt to remind me. Fixed everything I asked for Great price. I mean I could go on and on about this father and son team. High work ethic. I was blown away!!!!!!! And.. I aint easy to deal with!!!! 10 stars, not five!

I have used Cantrell Plumbing several times over the past 10 years. Every time he does a…read moreprofessional job and stands behind his work. Twice due to no fault of his own, he backed up repairs that were done. Once it was a faulty faucet that he replaced for free and another time it was a burst pipe from freezing during a really cold winter that ended up requiring way more insulation that would be normal due to the design of the house. I have always been very impressed with Cantrell and trust him to do excellent work.

BPM did a great job installing a new HVAC system for us, and Rich worked to get us the best price…read moreavailable. Every technician we dealt with was very polite and patient in answering our questions and showing us what we needed to know. We feel very fortunate to have found this company. They are honest and capable.

This is a great company!!Larry was so efficient and knowledgeable,great at explaining all! All at a…read moregreat value!

My Mother was having issues with her water pressure and needed help. We are all admittedly…read morecity-slickers who are not too familiar with the upkeep of well water systems. Phillip came out to see what the problem was, explained the fix and what we needed to do moving forward regarding upkeep and maintenance without making us feel less-than or stupid. He was very friendly and willing to answer all of our questions no matter how simple. We truly appreciated his help and professionalism and will absolutely be using Sunset again in the future! Highly recommended!