Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

My water filter was leaking and needed the piston and seal replaced. Chuck found the correct part…read morefor a system that was installed nearly 10 years ago by another vendor. We scheduled a convenient time to do the work and Chuck got the job done quickly. He tested the filter to make sure everything was in order and charged a very reasonable fee (less than the original vendor charged for similar work 2 years ago!). Chuck has a lot of experience in water systems and I highly recommend Nova Water. I will certainly use them again in the future whenever needed.

I can't say enough good things about Negley's. I first met Jason at the Martinsburg home show. He…read moredid my mom's water softener and she had a great experience, so i decided to give him a call. He came out and tested my water and gave me a great overview of the process. I worked with Amy and Trinity on my financing and scheduling for Jason to come back out to retest my water and they were great. We had two gentleman come out for installation, I believe one was named Wendell. Both gentleman were fantastic and showed us how to maintain and use the screen on our system. I'm very happy with the service I received and would recommend to anyone! Ask for Jason when you call. He was very personable and gave us great service.

Living with hard city water made installing a water softener a necessity, and I couldn't be happier…read morewith my experience with Negley's Water. Jason was prompt, courteous, and most importantly, never tried to hard-sell or over-sell me on anything. His expertise and professionalism stood out and made my decision to choose Negley's an easy one. The installation process was smooth, and the results are already making a big difference. Highly recommend Negley's for anyone dealing with hard water!

Casco was the third plumber I called to fix my leaking shower drain. Other had cancelled my…read moreappointment that morning after I waited an hour for the technician. Second one told me I needed to replace my fiberglass shower and provided a written estimate of $6,885.50! Shawn Carter from Casco came out the next day! Wearing shoe coverings, which I REALLY appreciate, he took the drain apart through the access panel in the ceiling below, cleaned all the existing components, added plumber's putty, and screwed it all back together. NO leaks since. Just plumber's putty! Because of my age and disability, I could not have done this myself. From now on I'm calling Casco! JF Krizan

have had 3 plumbing visits 2 were excellent. The person who replaced my sump pump was excellent and…read moreI can recommend them for that. The second visit was excellent and explained everythin. He also mentioned their priority service plan and looking at it seemed like a good idea so I joined. Suposed to move you to the front of the line, water heater flush, video sewer inspection etc. I had a small problem whigh I usually handle myself but at my age it's harder to do so I called them since I had been paying for priority service and asked for the services. They set me up with an appointment between 2-5. They called at 3:15 to say he was running late. I thought it was okay after all I am at the front of the line. He didn't show up till after 5 which may not have been his fault but still an issue if I had known he would have been this late I would have reschedule. Didn seem like the front of the line to me. He seemed hurried a not communicatin. he did the water heater flush and fixed the toilet but other items didn't happen. When I called to cancel my membership on mondat I was told I would have to send a written letter requesting the cancellation

My Mother was having issues with her water pressure and needed help. We are all admittedly…read morecity-slickers who are not too familiar with the upkeep of well water systems. Phillip came out to see what the problem was, explained the fix and what we needed to do moving forward regarding upkeep and maintenance without making us feel less-than or stupid. He was very friendly and willing to answer all of our questions no matter how simple. We truly appreciated his help and professionalism and will absolutely be using Sunset again in the future! Highly recommended!

From the owner: We're Sunset Water Services located on the west side of Martinsburg. We have been serving just the…read moreEastern Panhandle since 1989. It all started as a part-time business when the sun went down and we started working for ourselves, hence the name "Sunset".

The gals on the phone are great. I've called for system specific questions and if they don't have…read morethe answer they get one right away. If Kevin is dispatched to your location, he's the best. I highly recommend WaterBoy!

Fast, friendly and professional. My water is amazing. It wasn't cheap but you definitely get what…read moreyou pay for at the end of the day and day or night they are always there to answer questions. I had a great experience from start to finish. I recommend them to everyone. You can't go wrong with family ran business.

Hired them before for my water softener system and they are excellent. Re-hired them to handle my…read morereverse osmosis system and also repair the reverse osmosis faucet leak. They are professional and reliable. Highly recommended.

I needed to get my water testing done and they came out and performed the test. I had some bacteria…read moreso then they chlorinated my well and retested and I was able to pass. They also did some testing and found my old water filtration system wasn't doing anything. I had them install a three tank DROP system and I couldn't be happier. The drop system is fantastic, my water is now soft and rust free. It's nice that it's all Wi-Fi and I can monitor and control it remotely. I highly recommend this business and the DROP system.

Adam came by the house today to see what was causing our well water system to not operate…read morecorrectly. He checked the system out and it appears that a check valve and part of the pressure switch had gone bad. He replaced the parts and got us back up and running. Mermaid always gives 110% when it comes to taking care of their clients. I would HIGHLY recommend them to anyone that has water system needs. Thank you to all involved. Ritchie

I live in College Park, and I knew that my water (municipal water) was leaving gross scale on our…read morebathroom fixtures and was therefore hard water. I also noticed that our water smelled very heavily of chlorine. I wanted to hire a company to soften our water and install a reverse osmosis drinking water system, but I honestly didn't know where to start. Something like 20 years ago in a different state we had purchased a Culligan water softener system, so I started my quest to look into water softener companies by calling Culligan. I am a member of Costco, so I also called Costco's water treatment folks, who happen to be Carroll Water in my area (who sell EcoWater systems). Both the Culligan and the Carroll Water systems seemed nearly identical; both use electricity, have electric timers for their salt water washes that you have to pre-set and worry about re-setting if the electricity goes out, are rather large systems, etc. One was a bit more expensive than the other (it actually annoyed me to no end that EcoWater/Carroll Water/Costco have some kind of buy-a-water-system-get-a-HUGE-Costco-gift-card thing going on...just seems way too gimmicky). My father, an engineer with tons of patents, lives in another state and had purchased a Kinetico water softener system and loved it. He told me I really needed to try to find a Kinetico dealer in my area so I could take a look at them, also. So I found Mermaid Water. I was impressed that their system didn't use electricity and that the salt water backwash system kicked in because of usage and not because of electric programming. To me, this seemed much more efficient than having a system that just always backwashed on Sundays at 3 am or whatever. The Mermaid Water representative who came to my house initially (Ed Owens) was also very flexible about the installation process - far FAR more than the Culligan or Carroll Water folks. I also LOVED that the Kinetico system was so much smaller and had such a smaller footprint than the Culligan or EcoWater systems, for we were limited on space. Even though Kinetico/Mermaid was a bit more expensive than Culligan and Carroll Water, I chose them. I'm very glad I did, but I didn't really understand why until after I had the installation team come in with our new equipment. The Kinetico installation team was absolutely amazing. Truly. Brad King, the son of the owner, did the install, and he is absolutely a master plumber. No one could have done a better job. He came into my house, created phenomenal ways to get the job done while minimizing the footprint of the machines and maximizing the benefit to my house - I am so grateful to him. And as he did the install, I asked him a thousand questions and he was SO patient and answered them all. And it was during this time that I became much more educated about the equipment and so grateful that I had chosen to purchase it rather than anything else. For example, I watched while Brad set the clockwork discs/gears that tick down to when the softener enters a backwash cycle. Basically what happens is that as you use water, the machine slowly ticks down via a small clocklike gear until it's time to start a backwash cycle. Then one part of the machine backwashes while the other is still filtering your water. The cool thing is that the Kinetico equipment actually backwashes itself with treated water (the others don't), which lengthens the life of your equipment. And since only one side of the water softener (there are two sides - basically two water softener units that sit side by side) regenerates/backwashes at a time, the other side is always still filtering your water. Whereas with Culligan or EcoWater, their machines don't do this - the whole setup backwashes all at one time, leaving untreated water coming into your house. Also, because usage is measured via a mechanical clockwork gear and not an electrical panel in the Kinetico systems, there are less electrical parts that can fail in the future, and you don't need an electrical outlet nearby to plug the machines into (which made me happy - I didn't have to get an electrician out to run wiring for a new plug). The Kinetico system typically backwashes more frequently than the other systems, since it backwashes based on usage, leaving me to surmise that you could absolutely be put in a position with units that only do this based on timers where your system is gunky and needs to backwash but hasn't yet done so because the timer hasn't told it to. And the Kinetico system uses far, FAR less salt during backwashes, thus FAR less salt overall. I would much rather have equipment that backwashes when it knows it needs to based on its own usage than a system that backwashes once a week based on a timer. Their reverse osmosis system is also stellar; it has powerful water pressure - much better than other RO systems. We are THRILLED with our Kinetico equipment and THRILLED with Mermaid Water! The best brand of equipment out there.