Dishonest pricing. They told me a quote over the phone, and then gave a higher price (more than x2) when finished.

Dishonest pricing. I would not trust them. Technicians were at my house less than 10 minutes, charged more than 2x for what I was quoted on the phone. They did not actually perform any more. read more

We use Putman Plumbing for all of our plumbing needs. They are local, competent, and in our experience trustworthy. We have used them six or seven times and all of their plumbers and their assistants have been very polite. We just had Jay and Andrew fix a leak, replace some aging valves, and help me order a sink hose replacement part from Delta. They were great. Arrived early and quickly made the repairs. The office staff are very nice and professional. read more

For my local peeps - if you ever need plumbing work done - especially in an emergency situation like I had last night - I can't recommend Putman Plumbing, Inc enough! I called around 930ish pm to see if they had an available technician to fix a leak that was getting progressively worse through the day in the last copper pipe in my well water system connected to the water pump. Charlie was there within the hour, immediately diagnosed the issue, replaced the water pump (unbeknownst to me the old one was 29 years old and made it way past it's expected lifetime), pipes and one valve by midnight and did an amazing cleanup job. Their pricing seemed VERY fair to me as well. Couldn't have asked for a better service call! Seriously if you're stuck with a plumbing emergency after hours and are in Frederick County, reach out to them! read more

Putman Plumbing - New well pump - Plumbing Near Me - Middletown, Maryland

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Probably competent, but very expensive. We moved into our house a few months ago, and wanted to get the well system components checked since I wasn't sure how to work all of it. They only offered a whole house plumbing inspection for $375 - PLUS a $59 service call. Ouch. But their stickers were all over the equipment, so I figured they would be familiar with the system, which they were. I had bought a new bulb for our UV system. I'd seen how to replace on You Tube, but since they were going to be there, I figured I'd let a pro replace it, which they did - one minute job. The whole house filter cartridge was due to be replaced, too, and again, since the plumber was there, I asked him to do that as well. He could, but would heve to charge me $90. It is a one minute job. We told me he should have charged $90 for changing the bulb, too, but he gave me a break. So, for $434 they cannot actually FIX anything, no matter how simple. They put some dye in the toilets, turned the faucets on and off, and thet was it. Thet were in the house 45 minutes. Insult to injury - one of the toilets did have a leak that they didn't catch. They did tell me what it would cost when I scheduled it - girl on the phone sounded surprosed that I still wanted to come after she told me the price - so they are honest. Just too expensive, in my opinion. read more

Have had these folks out there times. The first time. Their plumber gossiped about my new neighbor (I'm not paying for that!), and misled us about what a follow up service call would cost. The second time they were competent, respectful of my property, offered useful insights about our system,and charged a fair price. The third time they addressed my problem but charged what I felt was an unreasonable price. I questioned their owner about it and he basically said you get what you pay for. read more

My pipes burst in my new home and I needed an emergency visit. The price to have them come out, turn off and disconnect the water to my powder room was astronomical. They told me I had no insulation under the room so the pipes will freeze again until I do. I decided to leave them disconnected until spring. I called Putman back out to re-connect the pipes -- at least I could have it for the warm months. From the moment the plumber arrived, he acted rude -- as if I was wasting his time. Like he had more important things to do. I got the lecture about needing insulation and I said I wanted the use of the powder room until I can get someone to insulate it. He then told me he couldn't hook the plumbing back up b/c he couldn't get into the crawl space. How did they disconnect it??? He then said he wanted me to get someone to break open the foundation to get to the pipes under the powder room. Then he dropped the bomb that even if he could hook it all back up, it would be some other time and cost at least $1400. After all the excuses to not do anything to reconnect my water, he was out of my home in record time. There was this overall sense that he had no intent on reconnecting the lines that day. So I'll give him exactly what he wants. I'll never bother him (or them again). read more

Even one star is one two many. Called for after hours service and was advised that all of their on call people were busy. One was at a wedding rehearsal dinner one was out to a anniversary dinner and one was with their parent. So I guess they really were not on call Then they called and said you know this will cost you 200.00 for us to do this call that we really can't do. Very poor way to run a business. They should not tell a customer what their on call people are doing. read more

Too bad I can't give them no stars. Freaking criminals. Why is it so hard to find a honest contractor that doesn't want to gouge you on every job? They wanted $4K to replace a water heater plus another $120 to fix a leak plus another $65 for a permit. Are you kidding me? They charged me $65 for the service visit and another 2.9% for using a credit card to pay for the service visit. Who charges a service fee to use a credit card any more. read more

DO NOT USE PUTMAN PLUMBING! Here's my story from just Friday until today... I took the advice from some people on here and had Putman Plumbing out here today to figure out why the pressure in the house was so low. I called them on Friday early morning because my wife was complaining about not having any hot water and it affecting more than just one faucet. We talked, they seemed nice, we scheduled for them to arrive at 3:30pm. I was surprised by the same day service but figured it was my good fortune. 1:30pm I miss a call from them and call them back about 15 minutes later. They tell me that they have a current customer without hot water and they're going to fix that customer instead of me. I'm really not okay with this but I just had surgery the day before so I'm not necessarily up for arguing and am just left disappointed. We rescheduled for ~9am on Monday. This of course meant I'd have a whole weekend without hot water thanks to their deciding that another customer was more important than me... bummer. Jay showed up about 9am. He replaced the pressure reducer valve and helped me clean some sediment from a couple faucets as well as remove a flow restrictor in a shower head. I liked Jay. Immediately after Jay left, I was hearing the sound of water running and I didn't believe there to be anything in the home using water so I began to look for it. The hose faucet outside the home was spraying water directly out from the valve as if the valve had completely gone at probably 2-3 gallons per minute. It wasn't like this prior to their visit. I have a garden right by it and tend it every day. I turned the faucet off and called them to fix what they broke. They came back out and turned the faucet back on and it is no longer spraying out that same way. We talked about their replacing the faucet (he didn't even mention repacking the valve which any plumber that wasn't trying to jack the price up would probably have considered first) and he went back to the vehicle to write out their list of what it would take. On the list was: $275 fee for replacing the hose faucet $120 fee for cutting an access panel in the drywall. He then explained that because they came back out and don't see the problem I described that they were going to charge me the $49 service fee. I had a big issue with this as being charged for a return trip was never talked about, they were only out again because I discovered their replacement of the pressure reducing valve damaged my faucet and caused massive water loss, and he admitted to me prior that he had the pressure reducer completely open and was only getting 48 lbs (or whatever) pressure. If the pressure in Middletown varies then it's likely that I now have an open pressure reducer AND it already caused damage to at least one thing. So we talked about my cutting a hole in the drywall. Paying $120 for a couple minutes to have someone cut a ridiculously small hole is just silly. It takes literally minutes but he wouldn't wait for me to do it. He said if I had the faucet replaced I wouldn't have to pay the $49 fee so I was going to do that but paying someone to cut the hole when it takes me literally minutes is ridiculous. So I go to sign the form with the replacement of the faucet on it and he says he'll have to come back as he wont wait a couple minutes, and there's that $49 fee again. Tacked on like they were trying to pull a fast one. I told him I wasn't paying it. He called the office who told him that if I wont pay it then they'd ask me not to use them in the future. I'm suggesting that EVERYONE not use Putman Plumbing. On top of it, when he came back out he never did recheck the water pressure to see if it had increased since he left the first time. Now I have to have someone else come out to lower the pressure reducing valve such that if the pressure does vary as much as seems like it may have it wont cause further damage in the house. Seriously people, there are LOTS of plumbers out there. I've dealt with several in the past. I went with Putman because I thought they were a smaller local outfit but had I known they were going to be (what I would call) shady and refuse to take responsibility for what they caused, and not do any testing to see if maybe they really did cause it, then I'd have called someone else for sure. DON'T USE PUTMAN PLUMBING. read more

We received outstanding service from Scott, especially on a weekend. He fIxed our sink drain problem quickly and at a decent price. Will use him for all house and barn plumbing jobs. It is nice to use local services. Thanks again Scott. We read more

Excellent work. They changed a gas water heater for me on an emergency on a Sunday. Charlie was working without a helper on a Sunday and managed to it all by hinself on very timely fashion. He was very clean, efficient, and gabmve me a fair price right up front. Thank you Putman Plumbing read more

Have always used Putman Plumbing for the past 20 years. All their employees I find to be excellent workers. All have different personalities. Just had a upstairs toilet replaced and upon arriving discovered I asked for the wrong color. Scott said no problem, luckily the color I needed was in stock at the warehouse and he left to retrieve. Excellent work from replacing the toilet and replacing the water valve. Thanks for a good job Scott! read more

It's gonna sound crazy, but we ENJOYED our visit from Scott today! Go figure, would look forward to seeing anyone from this company if he is an example. From the phone call at almost noon to them being on time, clean, polite, and professional less than three hours later. He cleared a drain we had been trying to snake for days. Save your time, call Putman! Thank you! Thank you! Thank you! read more

We called Putman in dire straights and they were able to come out in the middle of the night to help us. Scott was friendly, understanding and extremely patient with us, as we had a ton of questions. I highly recommend Putman Plumbing to anyone looking for honest, skilled and friendly service. Cannot say enough good things! read more

I have used Putnam for at least three years. When I needed my ice maker hooked up after my new refrigerator was delivered they came out the same day and charged me under $100. I have a service contract with them, they come out twice a year to check my plumbing and give me a breakdown of what needs to be repaired or replaced. I like that they only use Master Plumbers and background check their employees. One of my favorite things about Putnam is that they answer the phone saying "How can we make you smile today". The other are coupons they send out good for their services. read more

Putman Plumbing is GREAT. They've always provided really good service, but today we had an emergency (friends flying in, no water) and, in spite of an already-full schedule, they installed a new well pump and made some other repairs. read more

Very professional and work was great. Job site was cleaned up before they left. Would certainly recommend.

We called Putmun after trying a competitor. The competitor refused to give me a quote over the phone for a hot water heater replacement. Even after I told the dispatcher my budget, they send a tech to do an"assessment". The "assessment" was to tell me that I needed a new HWH. I already knew that. Then he spent the time writing up an incredibly expensive service order that included a non-decript unit with no breakout of the unit and labor. I sent them on their way and to the urging of my neighbors called Putnam. They gave me a ROM price for the unit, and labor and gave me several options. They told me the make and model of the unit I was buying and did't hard sell a long term service agreement. The quality of the work was outstanding. The unit was neatly installed. Not a drop of water on the floor, and the old unit was leaking! Scott was curious, friendly and very knowledgeable in his work. I know we will have other issues in this house as we are getting close to that 15 year mark, and I will call Putnam again without hesitation. read more

These guys are terrific. Always professional and very friendly. Just like people you've known all your life. If you're in the market for a good plumbing service, give them a call. read more