1. New Water

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    Centreville, VA

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    New Water

    4.3 (10 reviews)
    Closed • Closed

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    11 months ago

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    3 years ago

    We have been getting our water from this store for many years now. The owner and staff are friendly and very professional.

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    8 years ago

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    11 years ago

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    15 years ago

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    11 years ago

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    15 years ago

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    Crystal Springs Water

    Crystal Springs Water

    (66 reviews)

    I am incredibly frustrated with the  service that I have been receiving this entire month. I was…read morescheduled to get a delivery on 08/06/21 that was pushed back to 08/13/21, I contacted you guys and was told that a driver was sick and this is why I did not get the delivery, EVEN THOUGH IT SHOWED UP AS DELIVERED AND I STILL HAVE THE CHARGE ON MY ACCOUNT. After contacting you guys you said that it would be credited back to my account and it has not been. This delivery was rescheduled 08/25/21 and when the delivery did not come I contacted all of you again. The gentleman I spoke with on the phone informed me that he contacted the route manager, Eric, and that the reason the water wasn't delivered was because they could not get into the building, which is a lie because the front desk staff is always down there, as well as this is different from the previous statement saying the water wasn't delivered because the driver was sick. that he would pick up the bottles tomorrow and make a delivery on the following day 08/26/21. The operator then said that he spoke with the route manager who then confirmed the water would be delivered 08/26/21. It is now 08/26/21 and the bottles have not been picked nor have the extra bottle been delivered. The young lady I talked to on the phone said that on the account it did not show the bottles being scheduled to be picked up or delivered today and the earliest date was 08/30/21. She then said that there is a SEVERAL WEEK DELAY that has been going on and I should have been notified about this. THIS IS THE FIRST TIME I AM HEARING this and frankly at this point I feel I have been 1) Lied to and 2)Getting the run around at this point. I am very upset at the sheer unprofessionalism of the Richmond team here and Eric, and need to know who I can talk to about this situation because this is absolutely ridiculous at this point.

    This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

    New Water - waterdelivery - Updated October 2026

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