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    New Water

    4.3 (10 reviews)
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    6 months ago

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    3 years ago

    We have been getting our water from this store for many years now. The owner and staff are friendly and very professional.

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    7 years ago

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    11 years ago

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    14 years ago

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    10 years ago

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    15 years ago

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    Crystal Springs Water

    Crystal Springs Water

    (65 reviews)

    This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

    STAY AWAY! Would give ZERO stars if I could, but since I want this posted...After 20+ years of home…read morespring water delivery, Primo water's acquisition of Poland Spring, Ready Refresh, etc has ended what was an otherwise outstanding customer service experience. Drivers are pushed to incentivize "add-ons" to existing deliveries - and the last delivery left me 2 x 12 bottle cases of metal water bottles AND charged me an additional $60 for something I NEVER authorized or ordered. "Customer service" is non-existent - I cancelled my account online but was asked to "allow us to earn your service" with a discount. When I requested confirmation of an existing route for my delivery address: radio silence (because they're constantly changing delivery routes and changing your delivery date(s)). After a month of "having my place on the delivery route changed" I'm DONE. I can buy the same 5 gallon water bottle at Harris Teeter for $9.99 - not $15.99/bottle - saving $60/delivery.

    New Water - waterdelivery - Updated May 2026

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