My insurance company assigned this company to repair the countertop and shelving under my kitchen sink due to mold damage. The project started on March 15, 2024, with an estimated completion date of April 20, 2024. It is now April 24, 2025, and the job is still not finished. The original point of contact I had for scheduling left the company, and I received no follow-up or communication for months. Since then, I've been stuck with mismatched countertops. Initially, they replaced all sections except one, due to either not having the part or ordering the wrong one. It took months to receive a replacement--and it was wrong again. I followed up multiple times myself just to get them to come back. The last time they were at my home was October 30, 2024, and again, they brought the incorrect countertop. I appreciate their honesty in acknowledging the mistake instead of installing it anyway, but that doesn't excuse the repeated failures. On December 18, 2024, the new POC told me the correct piece was on the way, then stopped communicating. I followed up again in February--still no scheduling. I reached out again today and discovered I had been blocked. The lack of communication, professionalism, and accountability has been extremely frustrating. I've remained polite and patient throughout, but I'm now left with a mismatched, incomplete kitchen. I'll likely have to finish the shelving myself, despite having paid for the job. Additionally, they reinstalled my drawers improperly--now they're jammed and dangerous to open. This company has been quick to accept payment but extremely slow and disorganized in delivering results read more

It's been 4 months since our minor water repair and Belfor has spent only 8 hours on our home, breaking our garbage disposal and fridge water line in the process, leaving one-inch gaps between the drywall and the flooring, etc. They lie, say they never damaged anything, say they were out when they weren't, they act like criminals. When I complained after giving them 3 months, they retaliated by stating they would not come out for a while, leaving the job unfinished. I have a 93 y/o mother and a daughter I am caring for; they could care less. I finally fired them, but they won't refund the money USAA paid them. I had to cash out my savings to finish the repairs. USAA and Belfor: Literally stealing money. read more

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I would never recommend this business unless you have a tons of time to wait irresponsible unreliable management. Only good words in Belfor I can say about estimator Thomas Clark. All other associates in this company are rude, not returning a calls, not seeing their own problems with communication and management, on top they are blaming a customer. Bad bad management, Belfor. Even their paperwork is totally out of date. It was sent to sign over email correspondence without modern application making it easier for customers, as other companies do. Slow, rude, hired non-professional people, probably cuz of "connections" not for skills or productivity. read more

My insurance company recommended Belfor for repairs due to a pipe bursting in my bedroom wall. I had another company do the initial drying process (recommended by plumber). Belfor came out quickly to prepare estimate and our insurance company approved it quickly as well! Tom was my primary contact and he was VERY responsive during the entire process! He answered all my questions even after hours when I texted him. It took them 5 days to repair my wall (drywall, texture, painting) and flooring (new laminate flooring throughout majority of house). The guys that did the job were on time everyday, worked hard, were professional, and had excellent skills on all tasks. Attention to detail was amazing. I'm very hard to impress because I'm extremely picky but they met my expectations. I highly recommend them! read more

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My house flooded badly with 3-4 hours of running water from the top floor down. USAA assigned me Belfor to do the water mitigation. Eric spent a week drying out and removing drywall, flooring and cabinets, it was a mess. Mostly due to Erics extreme dedication and hard work I decided to have Belfor do the rebuild. Couldn't be happier with the results. Belfor didn't nickel and dime me and replaced things with better than original quality. They treated me like family and everyone was professional from start to finish. read more

After a water leak Belfor was sent to our home by the insurance company to assist with restoration. Though they were here 5 days after our damaged occurred they dragged their feet in all other interactions. We discussed with the estimator upgraded pad that was in bedrooms of our home. They did not take a sample. The person assigned to our case was non responsive. We had to ask numerous times for answers that never came. There were numerous excuses and everyone we spoke with had to talk to someone else. It took them 3 weeks to refer us to the flooring company. Communications that were supposed to be made by them were never done.We chose floors that were an upgrade and had to ask numerous times for the estimate of our cost. We finally received it two months after the claim was initiated. In conversation with Belfor we were given one cost for our upgrade. 5 minutes later in the conversation we were given another number almost 2k higher because the estimator "forgot" about something that should be included. 20 minutes after that phone call the estimator called again stating he read the estimate incorrectly and what had been quoted to us as an 8k upgrade was now 12k. They stated that they also added $2k in profit with the new floor. We asked for per sq ft material cost and he would not give it to us. Again having to "check" with someone else. We were told by the insurance and by Belfor that in AZ we have right to choose who will do the work. We contacted the flooring company to get pricing that Belfor would not give us and find out how much to have them do the work directly. As they had to contact Belfor for some measurements we received a call from the estimator at Belfor. He incorrectly stated that we told the flooring company we wanted to "cut them out of this deal". Very long story short we are two months post leak, huge holes in our walls and floors and Belfor has backed out of the work. Don't bank your home, your time, or your sanity on this company. read more

Francisco Coronado & Rueben did an outstanding job repairing our ceiling in our master bedroom & our walls and also rebuilding the walls around our window in our upstairs bedroom due to a leak in our window frame. Francisco noticed our framework was off by a 1/4" on one side so had to remove more of ceiling to repair it correctly. He made the walls match and ceiling exactly to existing drywall pattern which certainly was not easy. Not only is Francisco a top notch repairman, he is honest, trustworthy, super nice & treated our home like he was working on his own home. He left our house cleaner and neater than when he came! Thank you Francisco! You're the best & so is Belfor! read more

Belfor was extremely responsive. I got a call from them before I was off the phone with the insurance company on New Years Eve. The team that came in less than two hours was professional and efficient. Everyone I dealt with have been friendly and helpful. read more

I'm a firm believer in giving praise where it is due: Belfor Restoration in Tucson needs some HUGE PROPS. April 11th we had a water leak in the upstairs bathroom in our home. Water destroyed the bathroom and leaked down, through the floor, and caused damage to the downstairs as well. Of course, this happened at the end of the day. Nationwide sent Eddie Bidiman and his crew from Belfor. From the moment they walked into our home, they were pleasant, smiling, and very professional. They worked until midnight on that first day, tearing out affected drywall, placing fans, and mitigating any further damage. Here's the thing that struck me- every time I said "thank you for being here so late" the reply was always a smile and "it's our job". Over the course of the next 2 weeks, they worked to ensure our home was completely restored to its original condition. (And honestly, it's looks even better!) We are also beyond impressed with the work ethic of the entire team but ESPECIALLY Eddie. He made sure we had his cell number from the moment he walked into the house. Any question that we had, any text that I sent, was answered within moments. He was honest, upfront, and just overall amazing. When we would comment about how amazing he was, the answer was alway "this is our job" and "this is how it should be". Finding an individual who has a work ethic like Eddie's is becoming increasingly more rare. I know I have preached in my classes that, while responding to emergencies is our job, it's often the worst day of someone life. While this wasn't a life or death emergency (or even a 'worst day'), it was a potentially very costly and stressful one. Eddie and his team took our bad day and turned it into what is the BEST customer service experience either of us has ever had. read more

Our upstairs neighbors had a catastrophic water leak which drained down into our condo and destroyed drywall, soaked the wood framing and therefore our master bath and part of kitchen needed to be torn out and replaced. Working with Belfor was a terrible experience that I would not wish upon anyone. Their main goal was not to help restore our home to normal living conditions in a timely manner, and get us through this process efficiently, but rather they wanted to drag out this process as long as possible and get as much money from the insurance company as possible. Communication was terrible, they did not follow through or follow up on scheduled work days, showed up late and their workmanship was poor. Belfor tried to cover up damage from us, had a different person working on the project every couple days, would disappear for weeks at a time and leave our house in an unlivable condition. They are a large nationwide company and focus on large commercial projects, this is not the company to call for your personal residence as you are low on their priority list and they will get to you when they can, you will not be a priority. We ended up terminating our agreement with Belfor after giving them multiple chances to perform their work as agreed upon. read more

Horrible customer service, rude, and keeps everyone in the dark. Pretty ridiculous having to deal with them when all you want to know is an eta of when they will be done and if your stuff is okay. Wish I could give zero stars. Smh read more

Belfor is a preferred vendor for Nationwide home insurance. Nationwide contacted them and within an hour a very knowledgeable assessor came to my home to evaluate the damage from our leaking AC. Water had spread under tile and into a significant amount of drywall. By the end of that day a team had set up fans and dehumidifiers. The Belfor staff always kept us up to date even though we were away from the home while most of the work was done. They did an excellent job. We will contact Belfor again for any future restoration needs in Tucson. read more

I highly recommend this company. They are one of two companies my insurance company uses. They have done two repair jobs on water damage. One was a larger job around a window, the other was a smaller repair around a vent. Both repairs were high quality from beginning to end. All the employees were friendly and kept me informed during the process. I would not hesitate to use this company again. read more

Came out and tore wall and ceiling out. Have not seen since for putting back together.

The two gentlemen (Eddie & Tom) showed up on time on the correct date to estimate repairs. They walked me through a detailed explanation of what needed to be done and why. Having enough construction experience to be dangerous I thought it sounded reasonable. I expected a bid for the job in a few days. I called a week later and was told to expect bid in 2 days. Never heard from them. The job is estimated between $10 and $15k. If they don't want the work they should say so and not leave people waiting for bids that will never arrive. Belfor was the only company the insurance company recommended and willing to guarantee the work for three years. read more

Eddie showed up on time and explained how the repair process would work. I emphasized the fact that the repair could not look like a repair IE...the texturing had to match the existing texture. I was told that he has 2 experts that would have no problem matching the existing texture. Based on that statement and the fact that Ed seemed to be knowledgeable about the repair process, I hired them to do the work. The workman (plural) showed up on time and took the entire day for the repair. He initially told me that he'd have to come back the next day to complete the work, but after calling his office, he was told that he could not be available to return, so he continued to work, eventually finishing up at 7:00 PM or so. After he left, I noticed texturing on my carpet, walls and tile. After a close inspection of the texture, it initially appeared to match, but once I painted over his work, it became glaringly obvious that the match was not even close. A week or so later I received their invoice documentation that contained a letter of satisfaction (joke) which I refused to sign. I sent their documents back along with a letter explaining my dissatisfaction with their work. The office manager Tony called and offered to not charge me for the work (it was less than $500)...I objected saying that the money isn't important, having the job done right is. I was told that someone would be sent out to correct the work the following Tuesday. Today is Tuesday, I took the day off to be here while the rework was performed. After not hearing from Belfor, I called and was told that my job was not posted on their "board" This company has shown to be completely unprofessional and I would adamantly urge you to avoid them at all costs. The only reason I'm giving them one star is that the worker who did the work showed up on time read more