My water heater burst and water went through many parts of my home damaging cabinets, walls and on and on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help! read more

Unfortunately, my vacation home in Red Rock Arizona was broken into and severely damaged. Virtually every aspect, from carpeting to the kitchen to the bedroom had been torn apart. Additionally, since the back and side doors were left wide open a variety of animals had wandered in and started living and deficating throughout the entire house. My wife and I were stunned by the degree of damage to each and every single room and open space. We began the process of investigating companies that did home restoration and after several interviews hired Quality Restoration. This proved to be the single best decision we made. The owners, Lem and Kristy, are simply outstanding both at what they do for a living as well as trustworthy and honest people. They carefully studied the situation, telling me precisely what had to be done, in what order, and at what cost. Once everything was carefully laid out, they requested very reasonable deposits and began to implement everything from Biohazard cleaning to rebuilding walls that had been knocked down to constructing a new bedroom out of a previously open area. In each case, they provided me with detailed plans laying out what they were going to do during each phase of the overall process as well as numerous before and after photos so I could see what they had done and approve the quality of their work before paying the money owed for that step in the process. Net, it took the better part of four months for them to complete a process that required them to literally rebuild every room in the entire house including the kitchen, all three bedrooms, the dining room and the great room. The house now looks absolutely gorgeous and we are about to put it on the market at, thanks to the fine folks from Quality Restoration, a price that almost 20 percent higher than we paid for it only 2 1/2 years ago. Thank you Lem and Kristy read more

I am writing this 5-star review for Quality Restoration as a happy customer. They just completed renovation/repair of damages to our home caused by a July 14, 2024 Tucson monsoon. Our neighborhood (the 85745 zip code) was hit hard by that storm, with lots of homes damaged - many far worse than ours. Our home was built in 1971, and has had multiple additions/renovations in its 53 years. The most significant damage from this storm was to the unwieldy 1971 era, 96" by 96" floor-to-ceiling sliding glass doors in our dining room (the storm bent the frame inwards and the doors were precariously left jammed in place), and significant water leakage through the 1971 era dining room window. Quality Restoration was able to replace the sliding glass doors, rebuild the wall to install a 2024 era sliding glass patio door, repair/replace the water damaged drywall/insulation below the leaking window, seal the replacement 2024 era double paned glass window, and repaint the dining room and the attached hallway. The job took four days (exactly as estimated/quoted). I will attach before and after photos here, but most importantly, I wish to add some commentary about the company and personnel. "Quality" is an incredibly apt name for them. They have all the elements of great customer service -- they listen to the problems, propose solutions, adjust for your budget, answer the phone when you call, communicate when things will happen, meet deadlines, quote cost before the job and stick to those quotes unless there are changes in the scope of work, and are meticulous about arriving when they promised, keeping the jobsite clean and leaving it clean at the end of the project. They don't cut corners. It's just all around "quality" work. Special shout out to Lem and Kristy Nash (owners) and Pete (the project manager) for their ability to adapt and work around obstacles and problem solve. You will not be disappointed if you use them. read more

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Outstanding workmanship and customer service! Highly recommend! I had a bad experience with a different restoration company so I called Lem and Kristy Nash at Quality Restoration for a 2nd opinion. Lem, the owner, came out to my house promptly to view the water damage from a leaky shower pan. He was very professional, friendly and most of all honest. He explained what the process would be like and gave me realistic expectations on time and cost. Lem did not pressure me into a decision or make me feel like I had to make a decision on the spot. I agreed to their offer and the work began very quickly. All of the workers were very professional, courteous and friendly. Pete in particular was an incredible asset to the whole experience, he was very helpful in explaining each step of the process. Any question or concern I had, Pete would immediately respond to texts or calls. When I asked about adding a bench to the shower rebuild, using tile, I was surprised to hear Pete say they would include it at no extra cost. This was the type of care and attention I got throughout the whole project. They even repainted large portions of our bathroom to match existing paint. I cannot recommend Quality Restoration enough! I would trust them with any project, big or small, for any one of my family members. 40+ years of experience really shows, give them a call for any fire, water, wind damage etc. You will be in good hands. read more

Ours was truly an emergency that we needed their help quickly. The owners went above and beyond what we asked of them. They sent a crew of 4 to do the work and they were incredible! They were quick and efficient, friendly and anwered all of our questions. We liked them so much we took photos with them and bought them lunch! ANYTIME we need them again I know which company I will be calling! My husband and I always leave reviews when we feel that the companies/Persons have done more than what we asked for. This was them! BKeeney read more

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Easy to work with. Very professional. Very experienced. Reasonably priced. Very responsive.

Owner has kept many employees checks after their employment has ended and refuses to pay them. This is unprofessional and illegal especially when the employee makes efforts on reaching out. Would not recommend giving this man more money read more

I've never worked with this company, but someone said that they did not receive a check from them and they withheld it for 3 weeks. Someone else posted a review about the same issue and the owner really went on here to reply to them saying that they withheld the check because they made several attempts to collect uniforms from them. I'm not sure how that really helped her argument since it's illegal to withhold a check for any reason. I advised them to contact the Bureau of Labor Law Compliance to double check, and the BBB. Shame on you. Can't believe you'd think that's ok and then come on here and reply to the review Sounds like this place is being run by a teenager. read more

We had to renovate the front bathroom in our 50 year old home, because the saltillo tile floor under the toilet was collapsing, the toilet was leaking, and the fixtures were vintage 1970s. Earlier this year, Quality Restoration renovated our master bathroom to correct similar collapsing floor problems. Their work was EXCELLENT, so we used them again, and I cannot overstate how pleased we are with them and their employees. They are adaptable, dependable, answer calls and punt when the unexpected happens (as it always does when you renovate an old house). When the toilet and tile floor were removed, we found NO supports bracing the floor underneath. So they rebuilt the floor, and then we replaced everything except the tub. We highly recommend them if you need a great contractor. I will also post some photos of the MASTER bath they renovated earlier this year. Hire them! They're worth it! read more

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Can't say anymore than the 4 technicians that were sent to our home on New Year's Eve were just awesome. Polite, professional and kept us informed with every step of the way. I would recommend Quality Restoration to anyone. Lim thanks again and your team for everything. Jerry D read more

Very poor customer service, probably some of the worst I have ever experienced. They also tried to get me to sign a confidentiality agreement that I would not leave a poor review. read more

Amazing job. They responded to our devastating second floor laundry water spilling into our downstairs in Under an hour and were professional start to finish. They were able to prevent any further damage and completely restore the damaged areas. Would definitely recommend. read more

Company was professional and efficient. The technician Trevor communicated well and set realistic expectations. I was not surprised by the timeframe of the job nor the price. He represented his work and his company well. We had amount of water damage due to a very slow shower leak. It was not an emergency situation, so they were unwilling to provide me with an estimate for the repair. The company was willing to send Trevor to assess the damage and let me know what they thought of the issue. I thought it was odd that they weren't willing to give me an estimate, but Trevor was professional and confident in his assessment and so I had them proceed with the repair. Repair was finished quickly and done well. Overall, I'm happy with the experience and service from Quality Restoration and I highly recommend Trevor. read more

Five stars isn't enough for the service QR provided. We had a water break from the upstairs unit that poured into our condo, and QR was here quickly and called to tell us when they would arrive. They removed and dried out everything and helped document everything for the insurance claim. Definitely the best for damage restoration. read more

Just had Quality Restoration give me an estimate on some recent water damage. Most impressed with the professionalism and integrity of the owner "Lem" and his company. My faith has been restored knowing there are some honest water restoration companies here in Tucson. Have added them to my list of "preferred providers"! Thank you Quality Restoration! read more

The entire team at Quality has been great to work with. From the first frantic phone call after 9pm about a flood to the timely manner in which 2 men arrived, cleaned, took pictures, tested walls and cabinets (everything the water touched) for moisture to the set up of fans and de humidifiers, this company was efficient, honest and professional. Thank you for making this process as pleasant as having your house flooded can be:) read more

We called Quality Restoration and they were on sight within an hour. They did an excellent job. Their crew was professional quick and efficient. Thank you so much. read more

As a Realtor who has worked with several restoration companies in Tucson, I can tell you there is a BIG difference between them. Quality Restoration is as honest as they get, and they fight for you to repair the job right when the insurance companies try to fix your house with sub standard materials and workmanship. They will tell you when you do not need expensive restoration services when their competitors say you do. Quality Restoration is one of the only restoration companies who does NOT pay big referral fees to plumbers. When restoration companies pay plumbers for referrals, it creates situations where plumbers cause issues that require restoration services, so they can get the referral fee. Quality Restoration is one of the very best in the business! read more

They came quickly to a human waste removal situation to a building owned by an Association. They were quick to get the removal done and did an excellent professional job. Our major Biohazard left by homeless camping out is gone, we obviously appreciate this quality service. read more

They were prompt and professional but they were overpriced and were not upfront about the expected initial cost before coming out.

My next door neighbor had a flood in her house. She came out sort of frantic and asked us where to shut off the main water line to the house. Which of course we told her. Duh!! We should all know where the water main shut off valve is. Then I remembered meeting Kristy and Lem at a Yelp event. We talked about what we did in our lives. I found out they had a Restoration Business. Lo and behold I had their business card in case I ever needed it. Well all I can say is they came with 4 or 5 trucks, a separate plumbing truck to find where the leak is coming from. This was all about one hour after the initial phone call. They have been here hours doing what is necessary to the house. It's an awful thing to happen. I personally didn't use them but I can see how efficient they worked and they will be here for quite a while pulling out all the flooring, cabinets. read more

We have worked with Quality Restoration on more than one occasion and they are, without a doubt, the best people to call in the worst of situations. When we came home to a flooded house in the middle of the night during a monsoon storm, we called Quality Restoration and they had a team of 4 people at our house in under an hour. As someone who works in a service-based industry, I know the amount of organization and effort that it takes to assemble off-hours technicians (let alone entire crews) so I was already impressed by the time they showed up. From that point on, all the way to the next time a very similar flood happened in the house a year later, and even to this day, I am thrilled to have such a great company on speed dial for myself, family, and friends. I am forever grateful for their expertise, professionalism, and service. read more

Outstanding work. Ed did a great job. Katlyn was very helpful over the phone. I hope I never need that type of service again. If I do I will only use Quality. Great people to deal with. read more

I have been dealing with Quality restoration on numerous projects for over 20 years now. I am always amazed how they use their years of experience, and couple them with modern technology and techniques to quickly and efficiently restore a home or commercial building. Their is no job too big or small for these folks! read more

Wish I could echo the other good reviews I see here. Quality Restorations did come to our aid quickly after our water heater flooded our living room, kitchen and bathroom. Except for a few mistakes, they did a professional job in completing the repairs. Why the bad review? Although they said they would work with our insurance carrier, they stopped the job and would not continue until we paid them in cash. They resumed work but sent us a letter saying they were going to lien our property unless we paid them a second time. We paid them promptly both times and then they refused to take responsibility for tossing our our perfectly good disposer and ignored our request to help us with one of their subs who did questionable work. So I give an A to the workers and an F to the owners. read more

A few weeks ago I got a call from my tenant about a bad water leak in the ceiling. A plumber told me it had been going on for quite some time, and there was probably mold. I do not live in Tucson and didn't know which restoration company to call. Some online research thankfully lead to Quality Restoration. Sheryl got her guys on it right away. She knew exactly what had to be done and clearly explained everything to me. I was so relieved. She was professional, knowledgeable and kept me updated on the work's progress. She even gave me a weekend cell number to call if I had more questions. I also talked to the owner of the company and he was equally as helpful and attentive to my needs. Quality Restoration puts their customers first. I highly recommend them. read more

We couldn't say thank you enough times to Quality Restoration and their staff. The circumstances were unfortunate, but we're fortunate they came to our rescue twice. The fist time was in our primary home back in 2019 when the fridge ice maker malfunctioned and water leaked into kitchen, living room, pantry and one of the bedrooms. They responded quickly and dispatched a crew, cleaning, setting up drying fans, carpet/pad, moisture/mold checks. Their crew was timely, professional, efficient, and worked very hard to minimize the impact to our daily lives. Again, back in September 2020, they came to our rescue at rental townhome when the upstairs master bathroom toilet leaked and caused damage to the upstairs carpet, dry wall, downstairs bathroom ceiling, and so on. Quality restorations worked with our insurance company and the process was seamless. They kept us and the renters in the loop and again they took care of the repairs and their work quality was higher than I expected. Thank you. we certainly would recommend them read more

I can highly recommend this company. We had some storm damage over the weekend and when I called the owner answered the phone. They were prompt and the workmen were all so nice. They dealt directly with the insurance company so I didn't even have to worry about that. read more

Called Quality Restoration when we had a water claim in our condo and realized the condo restoration company was working "around" my contents. They came out immediately and started removing my items from the damaged area, took my furniture to their facility to clean and store until our condo was restored, boxed up all of our personal belongings. Most of all, they were the best group of guys you could ever ask to work with! Professional yet personable. I felt like they were family. I trusted all of them and would call them again before any other restoration company. If you want things done right, with care, and in a timely manner, don't waste time calling around, just call the best....Quality Restoration! Thanks so much you guys! Lynn Krofcheck read more

Quality Restoration After an evening away from our home we returned to find it completely flooded due to a plumbing failure. We contacted Quality Restoration at 9:20 PM and they had a work crew on site extracting water within the hour. Their service was prompt and professional. We were guided with excellent advice during the reconstruction process and were extremely thankful for their service. The owner's care for our needs was truly exceptional. I would definitely use them again. read more

My husband and I wish there could be musical accompaniment to this review ... if there were, it would be a choir of angels singing the praises of Quality Restoration. While our primary residence is in Michigan, we've owned another dearly beloved home in Tucson for over five years. Furnished and decorated with cherished handmade items that go back for generations, our entire extended family enjoys this house at least a dozen times a year and we plan to retire here. We've been fortunate to make many friends in our Oro Valley neighborhood - thank goodness one of them knew of Quality Restoration. On April 4, 2013, a Thursday afternoon, we received a phone call from a neighbor telling us that a burst pipe had been discovered in our house - the entire ground floor had been under two inches of running water for five days. As we were 2,000 miles away, we trusted our friend to try to contact a catastrophe clean-up business. He chose Quality Restoration. Quality Restoration was in touch with us immediately with everything we needed for them to proceed. Within an hour, multiple trucks were rolling to our address even before Quality Restoration had received our paperwork by fax. Swinging into action, eight men worked until midnight to begin the initial rescue of our home. Their state-of-the-art equipment is mind-boggling and, boy, do they know how to put it to use. When we arrived on Sunday, the ground floor was gutted to the studs, insulation removed from exterior walls, all appliances had been removed and stored, wall-to-wall carpet and disintegrated cabinets torn out, damaged furniture and Persian carpets removed for restoration, and umpteen industrial fans and dehumidifiers were roaring like an advancing army. Again, there were eight guys working like mules, each one with a task, nobody wasting time. Absolutely nothing was done in a leisurely fashion. It was overwhelming to see our house in this condition, but immensely comforting to see the professional efforts of these men. For the next two weeks while we stayed in a condo nearby, Kristy and Lem Nash, the owners, and Johnny Manriquez were available to us 24 hours a day. Because our daughter and her family already had airline tickets to visit us in Tucson at the end of May, we asked a nearly impossible schedule of Quality Restoration. Could our house be back to normal before the kids arrived? "You betcha!" On May 15, 2013 (41 days after we received the devastating call - an incredibly short time considering the severity and extent of damage our home had suffered), they met us at our door like an episode of Extreme Makeover. The entire house was perfection - walls rebuilt and painted, new carpet installed, pictures on the walls precisely replaced, carpets on the floors, furniture properly situated, clothing in the closets - of hundreds of items removed from and returned to our home by Quality Restoration, not one was broken or missing. Kristy even laundered our sheets and made our bed! Quality Restoration's phones are ALWAYS answered live, never by a service. (Believe me, we must have driven them crazy, sometimes calling six times a day with questions and comments when we were not in Tucson.) They battle the insurance company for you, looking out for your best interest even if it means headaches for them. They are honest, compassionate and professional in every respect, leading you by the hand through the process. Kaylynn, Lem's daughter, also mans the office and was a constant reassurance. Johnny Manriquez was the supervisor of our job; there is no harder worker or a person of higher integrity than Johnny. When we returned to Michigan, he kept us informed of progress on a daily basis, going a long way to calm our anxiety. This has been an emotional experience for us, but because of Quality Restoration - Lem, Kristy, Johnny and their crew - it has been so successful. Our house is in perfect order ... it's our home again. We sincerely hope that no one reading this review ever requires catastrophe services of any kind but if you do, there is no better service than Quality Restoration. They make the angels sing. read more

This is a call you really don't want to make, but when you do you want the best! Quality Restoration is the best, fantastic employees, they where out within hours and took care of all our needs and smell! The where thoughtful with my grandson age 4 and my daughter who never has anything good to say when a worker comes to the house was very impressed! that tells you how good they are! We can't say enough good things, the first thing is this is the Only Place to call when your having issues..........Thank you Kristy and Lem!! great owners that care...... read more

I'm a roof coating contractor in Tucson and occasionally calls for tile roof problems during storms with the people needing emergency repairs (We don't do tile repairs or work). I've sent over 15 people to Quality Restoration in the last year - and none have needed to call me back with problems or looking for another company. I've also called Quality Restoration after hours to follow up and I've always been able to talk to the person on call to verify my clients were actually being helped. I'm glad I have their number saved and will continue sending referrals to them as long as they are taken care of. read more

Amazing response rates when the flood happened, however they started the job and failed to finish it with no notice. The gal who handles the phones is amazing and had been super helpful but the ownership and management were super unprofessional starting a job and not completing it. We ended up having to find another company to finish the work they had already started. When we called to talk to them about it they said that because our schedule was not flexible enough, we had someone at their every request except for 1 time on a Saturday when they showed up with zero notice we were not home. From there they grabbed their stuff and left- super unprofessional to treat a customer that way when they are already experiencing something that is stressful. read more

We woke up on a Sunday morning at 5:30am to a flooded garage and damp carpeting in the living room and home office. Not sure of what to do, I yelped and luckily found reviews of Quality Restoration. A crew was at our house by 7:30am. They removed items from the damaged area carefully and set up large fans to dry out the rooms to prevent mold. When it was thoroughly dry, they replaced the drywall and helped move our belongings and furniture to the original places. Cheryl, in the office, communicated well with us and was helpful with insurance issues. We were so lucky to discover Quality Restoration. read more

After having a water leak in the wall , I was told numerous times they would work within the scope of my insurance company. 3 months after work was completed, QR emailed that they would perfect a lien and send me to collections! What? I was never made aware of any outstanding balances due or owing! Communication is key, and they have fallen very short of communications. Sorry... won't use them again. read more

Worst company ever. They took 2 days to come out. They ruined the floor with some chemical they used, never cleaned the floor. Ripped us off for 7K took doors off hinges, including the hinges for no reason since the floor was dry by then. never put them back on. they cut a few pieces of drywall off. Told us every thing was fine. This is Quality? read more