I had a great experience with Daniels Home Services. I needed a water shut-off valve installed for…read morea new refrigerator. Since my basement ceiling is finished, they had to carefully cut into the drywall to install the valve which also needed to be patched and painted afterward. Carlos and his team were able to handle everything in one day, which saved me both time, money and stress. Their workmanship was great--the drywall repair and paint blended well you could hardly tell any work had been done. They were professional, efficient, and respectful of my home throughout the entire process. They even completed the job a day earlier than originally planned, which allowed me to have my new refrigerator redelivered a full week sooner than expected. That level of flexibility and customer service made a huge difference for me. I truly appreciated the quality of their work, clear communication, and how smoothly they made the entire project go. I would definitely use Carlos and his team again for future home projects and would recommend them to others.

I have been using this company for over 8 years for both my house and rental property in the…read moreCapitol Hill area. They always show up on time, are honest and reliable, and charge reasonable prices. I have consistently had a great experience with them and highly recommend their services.

I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Did a great job when my "New" HVAC system on my home I purchased a few months prior started…read morecollecting water. The tech Brandon was knowledgeable and kept me updated the entire time. The only reason I wouldn't give it five stars is because whomever I booked with didn't properly explain how the pricing worked beforehand which would have influenced my decision to use this company or not. The overall total was pricier than expected due to this and the price of parts but well worth it as my AC is functioning better than ever. Other than that great work!

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

Excellent service and a great value, once again. The team was professional, responsive, and easy to…read morework with throughout the entire HVAC replacement process. They handled everything from diagnosing the issue and ordering the necessary parts for my condo's HVAC system to installing the new unit and repairing the wall afterward, since the new unit was larger than the original. The work was completed with attention to detail, everything is working well, and the wall repair looks great. I appreciated their communication, quality workmanship, and fair pricing. Highly recommend!

they put in a hvac unit a while and over the years ,,1 or2 minor issues...they came out and took…read morecare of them i give themand highly recommend them.

Response was supper fast and my home was back to a comfortable temp in no time. Gabe explained the…read moreprocess, was prompt, professional, and cost conscious. Thanks folks at Pro-Tech HVAC Home, Edie

Excellent service . Beyond expectations . I've known Chris for many years and found him to be…read moretrustworthy and helpful.

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

I had an outstanding experience with Tony Johnson from Logan Mechanical. Before I found Logan…read moreMechanical, I contacted several companies, and many of them told me they couldn't help with the issue I was having. I was relieved when Tony came out to repair the leak in my convector unit. He was punctual, professional, knowledgeable, and extremely detail-oriented from start to finish. He took the time to thoroughly inspect the unit, clearly explained what was causing the leak, answered all of my questions, and made sure I understood everything before he left. He gave me confidence that the original issue had been resolved and never made me feel rushed. I appreciated his honesty and expertise. Because of the exceptional service I received, I decided to sign up for Logan Mechanical's service contract. With older HVAC units, it's reassuring to know I have a company I can trust. Thank you, Tony, for your professionalism, honesty, and outstanding customer service. I highly recommend Logan Mechanical!

I read the reviews and saw the pics and was feeling good vibes regarding this company. Let me start…read moreby saying that I was so excited when Earl informed me that I could receive same day service. I sent pictures, discussed the process, pricing, and even what to expect and how others prepare once the water was turned off. The men arrived on time, they were greeted and then proceeded to tackle the four hour project. After removing my system, I was presented with price gouging ...$350!! I was informed that the pipes would have to be replaced because my system was corroded! During this conversation, I noticed that the *meter was still in place!! Earl informed me that the *meter would be removed and reinstalled in order to get to the water heater out of the space; I was remembering that it wasn't removed with the prior installation. After sending multiple pictures, giving the year that my home was built, and believing I was dealing with exceptional professionals, I was not expecting any surprises. After being presented with an unexpected fee, I called Earl and he didn't take responsibility for not informing me that there could be a chance that the condition of my pipes could be an issue ... at this point I'm remembering to breath and just asking Jesus to take the wheel!! "Supply and install new manufacture required expansion tank and relief valve vent tube" was included in the initial proposal. Looking at the before and after pics, the condition of my pipes was not an oversight! Please be careful and request an itemized statement with the proposal b/c Earl informed me that b.c the *meter was not removed, I received a credit and only owed an additional $100 ...what a shame. Thank you to the men who did the work and left my home spotless!! Blessings.

I am Jenny Du. I posted a plumbing service request and received a call from your company. You…read morearranged for your plumber Earl to contact me directly. He claimed to have spoken with my tenant, understood the issue, and could come later that day for an inspection. He stated clearly that there would be a flat rate inspection fee of $59.95, as advertised and above message sent to me via your Yelp page. I provided my credit card number based on that agreement and waited for updates. By 8 PM, I had received no call. Upon contacting my tenant, I learned that the plumber had visited, did minimal work, stayed for less than an hour, and left. I immediately checked my credit card and found an unauthorized charge of $495. The next morning, I called your number but received no answer. When I reached the plumber directly, he admitted he was going to call me but chose not to because it was "too late." He claimed the $495 was a "inspection fee" and that an additional $450 would be needed to complete the repair. We had a brief dispute, and I informed him I would pursue this matter through formal channels. I have since disputed the unauthorized charge with my credit card company and am awaiting resolution. Meanwhile, your continued efforts to contact the property owner through third parties to seek payment are inappropriate and unacceptable. I hereby put you on formal notice of the following: Your advertising and initial representations were deceptive and constitute fraud; You intentionally avoided contacting the cardholder at the time of visit under the pretense of it being too late; You charged a significantly higher amount without authorization; No actual repair was performed since the water was still leaking. and I have written statements, messages, and screenshots from multiple tenants to confirm this. You are instructed to cease all informal contact attempts with me or any associated parties. This matter will be resolved solely through formal and lawful means. If you believe you have a legitimate claim, you are entitled to pursue it through legal channels--as am I. All further communication from my side will be documented and may be used in future legal or consumer protection actions.

The DMV had a super cold Winter season. Of course, my furnace decided to go out during this time…read more I made an appointment with Delta (a small family business) and Paul came out quickly and on time. Paul is an excellent HVAC technician. He performed a diagnostic test, explained my options, and had very reasonable prices and various finance options. Paul is not only professional but is smart, personable, understanding, and kind. Excellent company. My gas furnace is old, but after Paul fixed it, my home is warmer than before and works beautifully. My gas bill also reflected the cost of a well running furnace after Paul completed the fix. So happy to find someone who actually knows HVAC & does not just recommend replacing the whole system to avoid troubleshooting and actual work. Dealing with the office was an excellent experience too. Very professional and kept me up to date on everything. Great team. I am thankful for Delta T Freelance Heating Finally, I found a reliable, reasonable, high quality "GOTO" HVAC company. Could not be happier.

Since having a new HVAC system and hot water heater installed by Delta T Freelance I have had…read moreissues with the heating in winter and cooling in summer. Both issues were shrugged off with, "Heat pumps aren't really made for this climate." Then, why did they sell me one for $11,000???? When the unit stopped cooling altogether during the recent heatwave, I finally got an answer to my texts and messages that said, "Sorry, but I can't help you. I'm on vacation in Orlando, Florida, and won't be back until next Tuesday." As I was trying to comprehend any business owner going on vacation without arranging for an on-call substitute, we agreed that Paul would call me on the following Tuesday, after he returned home. That would have been two weeks ago and my phone has yet to ring. I don't know, or care, if this lack of responsibility is due to confusion, subterfuge, or embarrassment, and frankly, I don't care. What I do know is that I cannot trust Delta T to perform their work without complications or with any honest attempt at service after the sale, as promised. Never, ever... for ANY reason... lie to your customers!