We had a "no water" emergency. I called at 8am, and they had someone out to the home by mid-afternoon. To diagnose, pull, and replace the pump.
Why 5 stars? Simple. They came out did the job efficiently and when they got the pump up from the well, they showed me the problem and said they could fix it and have us up and running.
They didn't try to hard sell me on a replacement pump for what was obviously a quick repair.
Their diagnostic team went through the troubleshooting steps to determine the problem was a short to ground in about 5 minutes, not an issue in the home. When the pump was removed, it was clear to me that the best way forward was to replace it due to the nature of the short. Yet, their first ask was if I wanted them to repair it. I initiated the replacement conversation because I knew the age of the pump, the chances the repair would only hold off replacement a few years.
Based on research I had done, their quote for the replacement was well in line with the average for our area. So their pricing was decent.
Finally, they pointed out a maintenance issue I was not aware of, and offered a solution which I have corrected. They also made a couple recommendations that I will follow-up on in the future with them thanks to their professionalism and knowledge.
Thank You Beinhower for the great service! read more