Called for sales and service and nobody calls back. Have tried multiple times and left multiple…read moremessages. It's been over a week. Would love to spend my hard earned money on their product and services, but apparently they aren't interested. Customer service is poor. Would be nice to get a return call. Maybe the Canal site has closed or gone out of business???

From the owner: At Kinetico, we specialize in providing premium water treatment solutions that enhance the quality…read moreof your water. Since 1970, we’ve been at the forefront of innovation, offering reliable and cutting-edge water softeners, drinking water systems, and whole-house treatment systems—all designed and proudly made in the USA in Newbury, Ohio. We believe every home deserves clean, pure water. That’s why we offer complimentary in-home water tests, allowing us to assess your water quality and recommend personalized solutions that will solve your water issues for years to come. Whether you’re tackling hard water, odor, or contaminants like PFAS, our custom water treatment solutions give you peace of mind, knowing that your water is in the best hands.

Very slick looking. Mike S installed the system in no time…read more Nice guy. Mask and shoes cover the whole time.

We have been purchasing Puronics for 40 years. When they merged with Franklin Electric, we started…read moregetting charged on our Company CC without knowledge. NONE of the invoices match up to credit card charges. It takes months for them to get back to you. They will NEVER address any of our issues. They have caused our company to incur extra costs for our CPA to try and figure out what they have charged because it NEVER matches with our invoices. They will not tell us where credits are applied. Unfortunately we have thousands of customers that we sold Puronics to and parts are needed. It takes months to get parts and equipment in. They have caused us to lose clients by not shipping at a reasonable time.

I called John he came right out... rather than just run his cable and unplug the clog he discovered…read morethat the pipe was warping and it needed replaced and it wasn't installed correctly in the first place. He took care of all of this for us and also installed a new garbage disposal for my father-in-law and gave him a senior/military discount. All issues were taken care of and the drains drain better than they ever have. He was on time he responded immediately he gave us a professional invoice and did a professional job. I plan on using John and eagle plumbing going forward for my plumbing jobs.

From the owner: When you need residential plumbing services in the Rushville,Lancaster, Columbus OH area, you can…read morecount on Eagle Plumbing. Our lead local plumber is passionate about helping customers, and we're known for our strict attention to detail. We're proud to offer 15% discounts to all active military personnel and veterans-we'll do whatever we can to take care of our vets. No matter what type of plumbing services you need, we can help you out. Turn to us for: drain cleaning, drain line repair, plumbing fixture installation, plumbing repair, water heater repair, and tankless water heater installation. Say goodbye to your plumbing issues. Schedule an appointment with our experts today to get the job done right.

We purchased a water treatment system with an additional filter for drinking water. We also have…read morebeen praying additional for maintaining service. Whenever my wife or I called for service we are told that we need to do the service ourselves. When the service manager got on the phone and I was talking he said "let me stop you " ! In all my years as a service manager I have never responded to a customer with "LET ME STOP YOU "! This person must not know how to respond to a paying customer that has a issue. I called the man office to speak with the top manager Tom but was diverted to someone else. I guess he didn't think it concern him. Very unhappy customer!!!

Wow, when I called, I was frantic! I'm a teacher and school starts for me next week. My electric…read moreplug for my unit melted due to a really hot light bulb (long story). Culligan worked with me and sent a man named Rick. He was great, explained what he was going to do help me, and explained further how the unit works. He replaced the plug and secured it so it wouldn't melt again! Rick was very professional. Before he left, he checked my cold and hot water to see if the unit was working properly. Thanks Culligan and thanks Rick.

Pure H2O was the best decision I have made for my new Home. Everything works as promised and it has…read moredone wonders for my wife and daughters skin and hair.

This place has been an absolute nightmare from the moment we signed up. The initial installer told…read moreus from the get go that we did not have a good setup for this service but said he could make it work and drilled a hole in our wall to make it work. After putting it next to our washer and dryer, up against the wall and a terrible installation, it leaked all over and has ruined the dry wall and other parts of the home on top of causing the last two water bills to increase 300% of what we were paying before installation. When we had a tech come out to check and "fix" the problem, he told us he took a bunch of pictures and attached them to the service report and that PureH2O would send a certified contractor out to estimate the cost of repairs and get it done for us. All we wanted was for them to take the system back because we hadn't made a payment on the system as of that time. We were told "do not wait for the company to call you, stay on them and they will take care of it". They claim to have fixed the leak so we started the process to get the home fixed. (We wanted out of the whole entire process but they told us there was only a 3 day return policy which makes no sense because we didn't know the extent of the damage and leak until we received our first water bill at $160 for the month. Upon discussing the options with them they continually told us "we will make this right". Since that conversation, a service manager came out and tried to tell us all of the ways we needed to cut into our air ducts or wall to provide a new space to put the system. When we refused to adjust the integrity of our house they said the system could stay where it is and we shouldn't have any more problems with it. After speaking to another person this morning, they told us that all of the things we said happened didn't happen and that the people who serviced our system did not take pictures and told them there was no damage to the home. (We have pictures and video and both service techs stated they took pictures and saw the damage as well). They also stated the original installer put in the report that there was no dryer or washer when they installed the system which was a complete lie that we have proof of. Long story short, this company sucks and I would not recommend. They will lie to you, try to turn the blame on you, and not honor anything that they tell you they will do to "make it right". Part of my short term goals in my life now is to make sure no one else falls victim to this criminal company. Do not do business with this company, you will regret it.

I went with leaf home water because of the professionalism of the sales. The installers did not…read moredisappoint either. The system is removing the toxins and hardness in my entire house!!. This is amazing because here in TX we do not have good water. Looking forward to working with them again on my other property

I scheduled an appointment with a Leaf Home Water representative to discuss a water softener and…read morefiltration system. I was genuinely interested in the products and fully prepared to spend approximately $5,000 if I felt confident in both the company and the solution. When the representative arrived, I explained that my husband works from home but was unavailable and not interested in participating. Instead of speaking with me, the person who scheduled the appointment and was prepared to make a purchasing decision, the representative said it was company policy that both homeowners needed to be present. I encouraged him several times to continue the presentation, but he refused. We sat in awkward silence at my kitchen table while he waited for my husband. Throughout the appointment, I felt like I was barely acknowledged, despite being the customer who had requested the consultation and was ready to discuss the purchase. I left feeling discriminated against because I am a woman making decisions about my own home. Whether this is truly company policy or not, the way it was applied made me feel as though my opinions and purchasing authority were not enough without my husband's involvement/approval. When I ultimately declined the offer, the representative abruptly gathered his things and left without even saying goodbye to me. In the end, I chose not to purchase because of how I was treated. A company willing to lose a $5,000 sale rather than engage respectfully with the person who scheduled the appointment and was prepared to make the decision should seriously reconsider how it treats prospective customers.