This store is the personification of the "the little engine can could". I've been going here for…read moreover 30 years and rarely leave disappointed. I love to support local businesses and this one makes it so easy. This small store has a little bit of everything. I'm constantly amazed how many times I've gone in doubting they have what I'm looking for and walk out with something that if not exact good enough. Being a small business, they don't aim to compete on price but make up for it with service and 1 or 2 versions of a lot of different products. Over the years they've saved by backside a bunch of times when everyone else was closed not to mention the drive time to go to Home Depot or Lowe's If your looking for a local store that's delivers well beyond its size, go to Butlers.

Great experience at Butler's Hardware and amazed at how much they have expanded the business. The…read moreowner John Butler is a hard working entrepreneur. He knows everything about the business and if he doesn't have an item in the store he is able to order it for you!! Great service and family business!

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

I have been going to Benjamin Brothers since I moved into Tenafly in 1977. Frankly I've never been…read moredisappointed. Oh sure, on the busiest day of the week (Sat.) when the place is flooded with people like me who need help and don't know what they're doing you might wait a while for help. But, when that person comes, he will spend as much time as it takes to get you what you need and to be sure you know how to use it. This is pure, solid, excellent customer service at its best and it's well worth the wait. There have been times when I've asked "Do I need this?" and been told "You don't have to spend so much let me show you a better idea." What they sell are quality items - not the junk you'll get elsewhere that won't last. If you're a lady as am I, no condescending attitudes ever which truly counts for a lot. And they were equally patient, kind and attentive with my unskilled husband. When I owned a home Benjamin Brothers taught me how to take care of it. As a real estate agent they've been invaluable in helping me to help my clients. Maybe this is a generation gap since I'm no longer young but I'd rather wait the 5 or 6 minutes on a busy day to have someone who's an expert make sure I've got the right item and then explain what to do with that thing.

Retro store that could be a gem but workers are consistently not friendly if you don't look like…read morethem. This is Bergen County in the 2020s, 1/2 of the population is minority yet no one in this store is and you feel that every second you're in the store. You will be mostly ignored willfully. Walked out and decided against making a purchase.

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This is a great neighborhood hardware store. It is truly amazing how much "stuff" they were able to…read morepack into it. In all the years that I have been their customer, I can count on one hand the number of times that they did not have what I was looking for. And their prices are surprisingly reasonable. Who needs Home Depot when you have a store like this right in town? Support your local business!!

This store has been CLOSED and out of business for approx 2 years…read more As I understand it The owner wanted to retire and tried unsuccessfully to find a suitable buyer. It sits there closed and stocked as it was upon shutting down.

HIGHLY RECOMMEND! You would be hard pressed to find a more…read moreknowledgeable person to help you sort out ANY home improvement project. bOB IS THE best, BAR NONE! Prices are competitive to the Big Box Stores and a heck of a lot more convenient. Don't waste your time at The Depot or anywhere else. This is the place to go.

Brian saved the day! My jaccuzi drain was broken I came in and he gave me the exact piece I need…read moreand now I can use my jacuzzi!!!! Thanx so much!!! I went to 2 other stores and they could not help me.

Great store for all your plumbing supply needs, and the customer service is excellent as well!read more

This is my local hardware store and about a million times more helpful that the other two 'big…read moreguys'. My go to place for plumbing, nuts/bolts and the ONLY place I will go to for paint. Not only do they carry the best Benjamin Moore low and no VOC paints - the staff also is awesome at paint matching and suggesting the right finish. Prices are a bit higher on some things though. I wouldn't buy light bulbs here or gardening items unless I was in a jam - which does happen. Great service and the staff could not be any more helpful.

This is a good store, but it seems like there's a problem with management. This is my go to store…read morewhen I need things from my home and I rarely don't find what I need but like many stores in the area they have big problems when it comes to being stocked for major weather events. I came to the store like many people looking to get ice melt and found a sign on the door that they would not have ice melt until 12 PM. So I went to a local Duncan's and bought some food and sat in the parking lot waiting to see a truck pull up and be prepared to get a reasonable amount and I sat there for nearly an hour and a half and then so people coming and going just like me that saw the sign and figured they would come back. Well after four or five minutes after the 12 o'clock mark, I noticed people walking to their cars from behind the store with bags of ice melt so I walked into the store and I spoke to a fella that was working in the paint department and he spoke to me and another fella and stated that well we really don't know if it's gonna come in at 12 o'clock or not. It might come in sooner. I might come in later and we were just OK with that because it was 12 o'clock at that time anyway so I hung around the store buying other products doing my policy of by in the smallest stores rather than going to the big stores like Lowe's and Home Depot. While I was hanging around talking to other customers and buying products, I noticed the fella at the paint department was taking orders for a person that just walked in the store just walked up and asked if you can get a couple bags of ice melt, and I was just really disappointed that that person saw me there knew what I was therefore looked at me talk to me and everything never told me that a truck had pulled up with the ice melt and then was apprehensive about taking an order from me because I had to get a paid slip from him to go to the front counter to get my salt. No, I'm not pitching a bitch or making a complaint but it's astounding to me that someone that works at the store would treat me in that manner and not just say hey listen just wanted to let you know that the ice melt came in and go grab a few bags and you can come in and pay for it. That is the mom and Pop feeling of a store and this guy ruined that because he should've had the courtesy of letting me know. Then when I get out in a lot as I'm going out and putting my ice melt in my truck, I noticed another van pull up with a skid of ice melt so it made me feel that they were either selling it out the back to certain people that they knew or they were just being flat out secretive about the shipment coming in either way it's not customer friendly attitude. I'm 69 years old and I've been going to that store since I was about 17 or 18 years old, not buying every single thing I ever needed there but knowing for well that when I needed something that place had it the day before I went in there and bought O-rings that nobody else would have because I knew you could go to Palmer Bros and they would have what I needed so I think people got on the stick and they got order more than they need of a product, especially in the middle of a season when you know there's gonna be other weather event events that people are gonna need the product

The pay rate was terrible. I left because I wasn't happy with what I was doing. And I was only…read moregetting $8.20 per hour. Not enough for a lunch or anything else.

Went to HD to get some shelving materials for a DIY project. The section had lots of choices,…read moredifferent height of rails, hinges and wood boards. Was very easy to pick them all up, no line at elf checkout, conveniently scanned all my items and was on my way. Instead of buying a shelf online, got to make exactly to my measurements for a cheaper cost. After finishing my project I had some extra items left. Went back to return the items with receipt. It was a simple process. Short line at return counter. Got my money back to my credit card.

Kevin did an amazing job with replacing our lock cylinder. I somehow lost our spare keys. He gave…read moreme a quote over the phone and I paid exactly what he quoted me. He is very fast, professional and very knowledgeable! We asked about smart locks and he gave us the pros and cons, as well as How they function as well how the installation works. I would definitely use his services again.

This hardware store is huge with a wide selection. The staff is AMAZING!!! Friendly, helpful and…read moreknowledgeable. Thank you for you assistance . Will definitely be back.