Great experience at Butler's Hardware and amazed at how much they have expanded the business. The…read moreowner John Butler is a hard working entrepreneur. He knows everything about the business and if he doesn't have an item in the store he is able to order it for you!! Great service and family business!

This store is the personification of the "the little engine can could". I've been going here for…read moreover 30 years and rarely leave disappointed. I love to support local businesses and this one makes it so easy. This small store has a little bit of everything. I'm constantly amazed how many times I've gone in doubting they have what I'm looking for and walk out with something that if not exact good enough. Being a small business, they don't aim to compete on price but make up for it with service and 1 or 2 versions of a lot of different products. Over the years they've saved by backside a bunch of times when everyone else was closed not to mention the drive time to go to Home Depot or Lowe's If your looking for a local store that's delivers well beyond its size, go to Butlers.

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

Retro store that could be a gem but workers are consistently not friendly if you don't look like…read morethem. This is Bergen County in the 2020s, 1/2 of the population is minority yet no one in this store is and you feel that every second you're in the store. You will be mostly ignored willfully. Walked out and decided against making a purchase.

Staff was very helpful and accommodating. Had to get a set of keys made. Able to get it for about…read more$2 per key and could have gotten a car key done for $85 cause it's a special key. Still reasonably priced cause its convenient and want to support local businesses. Thanks Benjamin Bros !

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This place is cool. It's much better than Home Depot or Lowes because of the knowledgeable staff…read more Yes, Home depot and Lowes have cheaper prices, but you can't expect the same customer service. Those big box stores don't employ people who can help you with specific problems; they're not qualified. I hope this place sticks around for a while.

This store has been CLOSED and out of business for approx 2 years…read more As I understand it The owner wanted to retire and tried unsuccessfully to find a suitable buyer. It sits there closed and stocked as it was upon shutting down.

HIGHLY RECOMMEND! You would be hard pressed to find a more…read moreknowledgeable person to help you sort out ANY home improvement project. bOB IS THE best, BAR NONE! Prices are competitive to the Big Box Stores and a heck of a lot more convenient. Don't waste your time at The Depot or anywhere else. This is the place to go.

Great store for all your plumbing supply needs, and the customer service is excellent as well!read more

I shopped in the Bergenfield store for plumbing fixtures, hardware and shower doors for a…read morerenovation of 2 bathrooms. It was an outstanding experience. Both Karen and Stacie are very knowledgeable and helpful about all the products. The delivery service is seamless and I had delivery the day after I scheduled.- So very convenient as they provide you with a 3 hour delivery window and call 20 miniutes prior to arrival. I can't be more pleased with everything and highly recommend this store. RF Englewood, NJ

This is a good store, but it seems like there's a problem with management. This is my go to store…read morewhen I need things from my home and I rarely don't find what I need but like many stores in the area they have big problems when it comes to being stocked for major weather events. I came to the store like many people looking to get ice melt and found a sign on the door that they would not have ice melt until 12 PM. So I went to a local Duncan's and bought some food and sat in the parking lot waiting to see a truck pull up and be prepared to get a reasonable amount and I sat there for nearly an hour and a half and then so people coming and going just like me that saw the sign and figured they would come back. Well after four or five minutes after the 12 o'clock mark, I noticed people walking to their cars from behind the store with bags of ice melt so I walked into the store and I spoke to a fella that was working in the paint department and he spoke to me and another fella and stated that well we really don't know if it's gonna come in at 12 o'clock or not. It might come in sooner. I might come in later and we were just OK with that because it was 12 o'clock at that time anyway so I hung around the store buying other products doing my policy of by in the smallest stores rather than going to the big stores like Lowe's and Home Depot. While I was hanging around talking to other customers and buying products, I noticed the fella at the paint department was taking orders for a person that just walked in the store just walked up and asked if you can get a couple bags of ice melt, and I was just really disappointed that that person saw me there knew what I was therefore looked at me talk to me and everything never told me that a truck had pulled up with the ice melt and then was apprehensive about taking an order from me because I had to get a paid slip from him to go to the front counter to get my salt. No, I'm not pitching a bitch or making a complaint but it's astounding to me that someone that works at the store would treat me in that manner and not just say hey listen just wanted to let you know that the ice melt came in and go grab a few bags and you can come in and pay for it. That is the mom and Pop feeling of a store and this guy ruined that because he should've had the courtesy of letting me know. Then when I get out in a lot as I'm going out and putting my ice melt in my truck, I noticed another van pull up with a skid of ice melt so it made me feel that they were either selling it out the back to certain people that they knew or they were just being flat out secretive about the shipment coming in either way it's not customer friendly attitude. I'm 69 years old and I've been going to that store since I was about 17 or 18 years old, not buying every single thing I ever needed there but knowing for well that when I needed something that place had it the day before I went in there and bought O-rings that nobody else would have because I knew you could go to Palmer Bros and they would have what I needed so I think people got on the stick and they got order more than they need of a product, especially in the middle of a season when you know there's gonna be other weather event events that people are gonna need the product

I had the best experience at this hard wear store. Reece I think that is how you pronounce her name…read moreand spell it. Needs a raise or a promotion. She exceeded my expiation as a costumer service person. She embodies the Palmer hardware expertise . She goes above and beyond she has knowledge of every aspect of the store up and down

This is my hometown, Home Depot and lately they have been a complete utter failure. When you have…read morethree weeks lead time on a snowstorm and you run out of snow, melt products and shovels. It is truly a disgrace because it is obvious you're not ordering enough, especially being in the middle of the snow season it's not like you're gonna be having to hold onto product because there's other snowstorms that are backing up to this snowstorm. A store of this magnitude should easily be able to get anything and everything. It needs to supply a major weather situation. There's a possibility of running out of ice snow melt but to run out of snow shovels it's just clear mismanagement it's unbelievable.

PROS: This is my go-to Home Depot store. They improved the employees on the floor so its easy to…read moreget help, they're clean and organized, have truck rentals, prices are good, huge variety, and loads of parking CONS: Its hard to navigate in and out of the parking lot because traffic occurs on the roadways beside the lot OVERALL: The store itself is perfect and I highly recommend this place. Just be cautious of the lot

This hardware store is huge with a wide selection. The staff is AMAZING!!! Friendly, helpful and…read moreknowledgeable. Thank you for you assistance . Will definitely be back.

Young guy that worked here was the most helpful employee I've seen in all the years it has been…read morearound. My last few visits I have not seen him and the old man I come in contact with must be a mute. He stares blankly and he literally answers your question 45seconds after you've asked it... smh Store is small, dark, eerie Dusty and Messy Though they are heavily stocked their very unorganized I like they're local and I can find many things here oppose to traveling all the way to Home Depot but they need to make some changes or at least renovate the store. So far I continue to visit for different paint samples and picture keys to liven up my keychains lol. They do get much business but a better designed store and proper customer service would be a greater plus to the community