Don't bother calling because they don't call back. They don't even call to confirm your…read moreappointments. If they can't keep up with phone calls then I'm not sure how professional they are. I've left multiple messages and emails and no one gets back to you. Look elsewhere!!

I chose to go for myself. Just for understanding and validation for myself. I was excited to…read morefinally make this step in my life. Unfortunately, it turned into a nightmare. When I got the "diagnosis" I was devastated. It was so wrong and off-base. One of my diagnoses was bulimia. Ummm...I am 5'5" and over 200 pounds. Same weight I've been for 5 years now. That floored me. Reading through the Impression, it was clear that a 2-hour interview, many multiple-choice applying to kids that don't really have a multiple choice answer to fit my situation, plus the therapists observation...it's more like she had a preconceived notion of what my issue was and just watched me to try and apply it. So off. For someone with severe depression and God forbid, suicidal ideation or for a job or something more serious, this could have been even more devastating! I did it for me, so at least I didn't have damage control in that aspect. Luckily, I have a therapist now and understanding people who helped me see that I already knew the truth. The fact that she said I had bulimia helped seal the deal that she had no clue what she was doing. Waste of time, money, and stress.

Terrible place. They dont care about you. They do the bare minimum. Front desk is ghetto and they…read morehave a shit attitude. Care quality is abysmal. Psychiatrist is condescending And has a "i would rather be somewhere else" attitude. Every other area of Baylor Scott and White is excellent. Behavioral health services is bottom of the barrel. Avoid this place and look elsewhere. Reviews are everywhere and there are much better places you could find in Frisco/Plano area. Avoid avoid avoid.

I waited months for my appointment. I missed it by 20 minutes due to a medical emergency. I…read moresincerely apologized and asked if they could see me for the remaining 40 minutes. The office staff member who answered the phone, Esmeralda refused to offer me any alternatives or even work with me at all on trying to get me in another appointment in a reasonable time frame. She was extremely unfriendly. She seemed to take it personally and said they wouldn't schedule another appointment for me until September! I would not recommended this place to anyone. In my opinion, they are just playing games with their patients instead of doing to right thing to help them. Started calling today for a replacement psychiatrist since this office was a joke and was scheduled to see a psychiatrist on April 9th. No problem. There are much better options out there. Keep looking and good luck!

They charge for excused absences even when they are submitted more than 4 months in advance. 25$…read morefee. Be wary.

The people that work here that I have been exposed to seem very distracted, easily irritated and…read morecome across as condescending. I swear I smelled alcohol in the front office. I met with several people when deciding whether to send my child here and I was put off by the lack of empathy, appropriate communication and, hands down, complete condescension. I met to discuss certain things and I saw a woman who I believe was in HR roll her eyes behind the employee's backs. I don't know about you but I want my child surrounded by caring leadership because that's how caring therapists can best be fostered. It just seems like these people are stuck up and mean. I didn't feel comfortable having my kid there.

This place helped me so much I loved all staff's support especially Ms.sarah…read moreand Mrs.alxsis and Ms.Emily and Ms.Mia and Mrs.denise and Mrs.valari. over all thank you all for all the help these people I mentioned very helpful and defenetly made my stay there good and my Ed better and the groups helped and the after care helped I lived in FortWorth Tx and they helped find me after care here were I'm from and they were very welcomning.

Plano Children's Hospital Eating Disorder program saved my son's life. At 12 years old he…read moredeveloped severe anorexia. We went to the best children's hospital twice in our state for two 10 day stints over a month's span. His heart rate was in the 40s and he had lost 1/3 of his body weight - he was VERY sick. After not feeling we had any success, we looked for programs outside our state. I cannot say enough about how impressed and grateful we are for this program and its staff. Elizabeth, the coordinator, made the process seamless and was so helpful in answering questions to make us comfortable moving forward. He received superior care while in the inpatient, PHP and the IOP programs. He was there a total of 12 weeks and it changed his life forever. The skills he has learned not only related to nutrition and his anorexia but will help him be much more successful in navigating relationships and life. His personal psychologist, family counselor and dietician taught him the importance of food, nutrition and health in a way that he understood. The nursing staff was so kind and VERY attentive. They were always well monitored by multiple staff members. The entire stay it was very evident how much each person there cared about my son and his recovery. From talent shows to boost his self-esteem, to trick or treating and teaching him to eat candy again, art lessons and yoga that focused on calming and retraining the brain - the entire program was meticulously created to help him heal. The family involvement was so helpful - we had all day Tuesday lectures, family counseling, meals together and family support groups. The patients and families there became our family. I am a Pediatrician and investigated many programs - I cannot tell you how grateful we are that Plano Children's program exists for children like our son. He has been home for a month and is eating very well now. He back into school and some of his prior activites. He is able to enjoy his life again with friends and family. How many stars do you give a program that saved your child?

Loved Dr. A and appreciated Darius's quick response and communication but would never recommend…read morethis location. The check in was lengthy and the information they give you as parents is not accurate and does not match what the front office allows. A few examples- they told us we could bring sweatpants and sweatshirts for patients and crayons. What they don't tell you is they will cut the drawstrings out of the pants and if the neck is too wide it is not allowed. They don't allow any stretchy clothing not just yoga pants. They will let you Donate crayons for patients to color but you won't get them back and patients only get 1 crayon at a time. They combine acute care patients that are violent with non acute patients which shortened our care for our child due to risk factors of these acute patients. Food is not edible and they only provide rice krispy treats, chewy granola bars, Oreos, string cheese, baked chips, bananas, apples and oranges but no healthy protein rich snacks. That doesn't seem like healthy options for patients. They kept my child's medicated shampoo and did not return it at checkout. We had hoped the other reviews would be false but unfortunately it was not a good experience EXCEPT Dr. A prescribed one thing that helped and we appreciate him! Understaffed over Memorial Day weekend and child's release time was delayed by 6 hours. Drum circle lady did not bring drums and sat patients in a circle to do chair dances. Group therapy was not therapy but patients sitting there. Janitor would empty trash cans but never swept floors so hair and dust balls were never cleaned up after a 4 day stay. The front entrance of the facility got completely flooded outside and there is not good drainage for heavy rain. Ranesha was funny at check in. Staff scare patients by standing over them at night to make sure they are breathing. My child woke up terrified by a staff person looming over her face in the middle of the night. There had to be a better way to monitor this. If that isn't triggering I don't know what is!?!?!?!! Still waiting for admin to call us about the medicated shampoo and returning it to us........$35..... they don't keep up with patient's items well.

It's been a good decision for us. Clean. Helpful staff. Counselors are very understanding.read more