REI is known for its customer service, but Johan in the Corte Madera store went above and beyond…read more My Garmin watch broke and Garmin sent me a new part (better than paying $600 for a new device). Johan spent a good 20 minutes making my watch functional again. REI should be really proud that they have such stellar employees as Johan

7/7/2025: Purchasing Yeti Straw Cap--HEADS UP!!!! Less expensive purchasing from REI verses…read moreAmazon! Aside, I have purchased a couple of Pacsafe Backpacks, camping gear, tents, mattress pad, and survival gear which I have religiously used for the past TWENTY-FIVE YEARS and all are in excellent, fully operational condition. Thus, I'm truly satisfied purchasing ALL my hiking/camping/mountain bike riding/survival equipment from REI.

Was just here and a total nuisance with returns, sizing questions, asking to order stuff, etc. The…read morewoman who helped me was warm, empathetic and provided such great customer service. Not only do I love this brand, it's always so nice to feel genuinely cared for when going into a physical store.

No joke...... this brand is the one I wear the most in my closet. It's comfort, meets athleisure…read morewear, meets fitness, dress it up, dress it down.... any way you wear it, it's the best all seasons outer wear. No idea how much money I've dropped on hoodie and jogger styles, but recently on a trip to Cheesecake Factory in Corte Madera.... walking with my girlfriend and I stopped in my tracks as if a kid had just located a Toys R Us! I had not shopped at one of their storefront locations yet. This was like a dream! Not to mention...... I happened to be wearing an outfit from Vuori that day! I can't speak enough about their products and clothing. It's pricey, but beautiful, soft to the touch, and the perfect amount of layers. Thank you for reading!

This is a great local sports shoe and clothes store that has been in Strawberry for over 30 years…read more We have gone there to buy shoes for running and walking and had always received excellent service. They used to measure your feet but recently my wife and I just ask for our size. They are very knowledgeable about the shoes they sell. The last time we were there, we bought track shoes for my grandson. They checked his size and he found the shoes he needed/wanted. He wore them all through track season and did well. I highly recommend ArchRival for all sports shoes and clothing. Support your local businesses!

I need some new running shoes & drove all the way from San Anselmo to this store in Mill Valley…read morethinking it would be nice to purchase locally and receive a little guidance from a knowledgeable sales person. Big mistake. The man working there was helping one customer and there was nobody else to help. There was a teenager lurking in the background but did not offer any assistance We were not greeted or even acknowledged and stood around awkwardly for 10 minutes or more. We asked the man when we might be able to get assistance but he said (gruffly) that he was busy. We decided to go for a walk for 15 minutes. When we returned he was still helping the same person and said sorry he'd be a while but we could wait. After having already wasted half an hour we decided to leave. He was gruff and unwelcoming. Did not seem to care in the least. Will never return there. Terrible customer service and so unwelcoming. A complete waste of time. !!

I can't recall ever being to Corte Madera before. I came here to specifically exchange a purchase…read moreI made on-line. I mistakenly ordered some tennis shoes a half size smaller in error. Business was slow upon my arrival on a weekday. It's a beautiful store. They gave me great service. I was able to return my shoes for a credit and reorder my shoes that was a tad bit cheaper than originally purchased! I did have travel at least 30 minutes to get here. Sorry, no pics today.

This store opened very recently and their staff was amazing! Honestly the friendliest staff with a…read morehuge stock (as of now) due to the store being new. I called for a stock check of a shoe that was sold out online and they had it and put it on hold for me. I was able to go in and get try on the shoes and then they helped me try on other sizes. I would recommend this store even if it's a 45 min drive from me.

I have an extremely strict dress code for work, so I came to this Athleta hoping to find a good…read morequality pair of pants that would meet the mark. First of all, I have to say that this store is super well stocked! During a time where a lot of stores are running low on inventory, I didn't expect to find my size in so many options. The staff is also extremely friendly; I had collected a lot of items to try on, and a sales associate noticed immediately and took them off my hands and set up a fitting room for me. Additionally, I was agonizing over if a certain pair of pants would meet the strict dress code (non-athletic, non-form fitting, enough pockets to hold passport and keys, can only be black, red, purple or brown), I had not one, but TWO sales associates suggest items for me and go back into the store to get them for me! In addition, they mentioned that they eliminated the shipping costs since their inventory had been so low during covid (which I did not really experience). I know Athleta can be really expensive, but they have a huge sale selection! And ultimately, I wanted to purchase a good quality pair of pants I could and would still wear even if I left my job, so I am glad Athleta had such a good selection, and I didn't have to settle for ugly cargo pants .

Beautiful clothing, great fits but beware if you need a return. Don't cut any tags on the garment…read more Take a good look in better light than their dressing rooms to make sure of any issues.

Great service always!! Always helpful and have what we need and will find what we need if not…read morethere. Great people.

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Purchased jacket, sport dress, sports tank, yoga pant, backpack. Excellent customer service. Wish I…read moreknew about the complimentary alteration as I hand-stitched the skort into the sport dress, which now performs perfectly.

I bought many things from this store and never returned one…read more I tried to return a shite short sleeve shirt that I bought had no stakes to hold up collars I explained this and said I would just like to exchange this for another shirt same size either stake's to hold the collar up. The sales person said no we can't return it for another shirt after 3weeks ? No how can I help you ? just a rude No ! Do you wonder the stock has dropped like a rock = no customer service! Last visit !

I love Miado Athletic! The clothing is really well-made and quite versatile as well. You won't just…read morebe comfortable for your workout; you'll look fabulous too! The clothes can be worn to the gym or easily coordinate with other parts of your wardrobe, like a pair of jeans for going out after your workout. With this kind of versatility, you really get more for your money. I'm really enjoying my Miado gear and I highly recommend it for women who like to exercise and socialize in comfort and style! Like Miado Athletic on Facebook to keep up with their mobile boutique! https://www.facebook.com/MiadoAthletic?ref=ts&fref=ts

Really cute prints and cuts and less expensive than lulu lemon! The owner also makes really cute…read moreunique jewelry! Definitely check out this store!

I've driven over the bridge to this store maybe six times now, and each time the four or five guys…read morewho work there have been extremely friendly and patient as I tried on shoes and vests and glasses and more shoes. They seem very community focused, very knowledgeable, and from what I can gather they're all trail runners themselves who've completed some of those massive 100-mile races. Their advice on products is hard won and personal, rather than a standard sales pitch. The store seems to be for runners, staffed by runners, with a caring and sharing atmosphere. Today one of the staff spent 15 minutes giving me advice on which trail to run during an upcoming trip to LA, and seemed happy to do so. All in all they're nice people, with great stuff, in a sweet little area. Plenty of trails nearby, a good coffee shop over the road, and a nice little diner out back. I'm glad they're around. Update: Whoa! I just read some of the other reviews for this store. I didn't realize that one of the guys who so quietly and kindly helped me was the owner and that he was Brett Rivers (or that the other owner is Jorge Maravilla). What a lovely man. I think that's just super that such talented people are happy to spend their time helping others and do it in such a quiet and humble manner. What a great place it is.

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

I visited the Fabletics store in Corte Madera today, and once again, the customer service here was…read moreabsolutely top-notch! This was my second time in the store, and I am incredibly impressed by the team. As soon as I walked in, I was greeted by a gentleman who asked what I was looking for. Since I'm a VIP member, he pulled up my account, walked me through all the extra specials available, and made sure I knew exactly how to get the most value out of my membership. What really blew us away, though, was Michelle. She remembered my wife from a visit six months ago--including her exact style preferences--and immediately took her right to what she was looking for. Wow, what an amazing memory and dedication to customers! When it came time to check out, the gentleman at the register took fantastic care of me, and my wife felt equally well-attended to. If you are a VIP member, the prices here are fantastic (and if you aren't, they are right inline with other comparable stores). They truly work with you to maximize your membership benefits. Great team, excellent service, and thanks again!

It was a rainy day today and I decided to walk into this store, my first time! I was greeted and…read moresaw a set of pj's on sale. The service person was very helpful and looked for my size for me. She was very helpful and professional. The store is very clean and easy to find merchandise. Great value and the fabric feels beautiful for our cooler weather!