This review is solely based on take out service and quality of food after you bring it home.
First off, I love Beefs food when dining in so if you're there to eat you'll be happy. 5 stars. Never had any thoughts about take out with Beefs until Friday, tonight, so I went in to this blind.
I went to my cell phone and looked to see if I could order online and I saw that you could. The online order system was fine. It seemed a little overkill when ordering. I'm 5 minutes from this place so I'm not anticipating any food temp. issues with my short drive as long as things go quick in the restaurant. Ha.
I ordered a Buffalo chicken sandwich with fries and a bacon cheeseburger with fries and 2 strawberry shakes. I wanted my fries crispy and regular fries for the other burger. I pay for everything on cell with 20% tip.
The options for all the choices seemed a bit exhausting. There were several choices on how you want your fries. The options for the burgers was somewhat confusing. It was asking about sauces and then another round of sauces for your burger and it seems that one set was for on your burger and the other set was for on the side. Not sure. Then I wasn't sure if I needed to pick from the all the lists or not. In my mind I thought the waitress never asks about any of these options so how will this work without getting screwed up with this overkill of choices. Take a guess what you think would possibly happen.
I ordered at 710pm and app said it would be ready at 739pm. I'm basically in pajama shorts and a tee. I throw on a jacket and flip flops and I start to wonder what their curbside pick up is. Ha.
Remember I don't know how their pick up order works and I'm really hoping for special curb pick up in front where I don't have to get out of car. Well, there is no special parking and no apparent outdoor window to get food. I'm really hoping now I can pop in front door and food will be waiting there. No chance.
There is a hostess and several other girls up front and I'm really hoping one of these available girls will get my food. No again. Instead, I'm told to cross the entire restaurant and stand in the aisle where the people in the kitchen are coming in and out and ask the single female bartender to get my food while she's also attending 16 people sitting at the bar. (I counted) Remember I'm basically in my pajamas and was really looking for low key in and out but instead walking through the middle of the restaurant.
I walked in door at 737pm and its now 739pm when I approach bar. I'm noticing another 2 couples standing back from bar, seemed to be waiting for service. I hate this part because I don't know who has been served and who hasn't and I'm already thinking, "man this place needs a better system."
The bartender is working on charging another man for his pick up order. This is taking a while as she needs to ring it up, pull out the several tickets he needs to sign, hand it to him and the curled paper is falling here and there as she tries to keep it still and lined up for him and then locate a pen for him to sign it. I'm now hopping back and forth as employees are going in and out of kitchen and I'm just in the way here. My best way was to stay back and lean against wall. Unfortunately, another woman jumped in front of me and ordered two mixed drinks before man I was waiting on finished signing his bill so now I'm waiting longer. Did I mention they have a horrible system here yet?
I notice 2 online order bags ready there when I approached bar so my food was ready when I got there at 739pm when they said. Problem is all the unnecessary waiting. She then asks for my name, she gets the bag, looks in her computer and notices I paid. I then ask about the strawberry shakes. The order ticket on the bag only has my food, nothing about beverages. Great.. more waiting. So now she has to go back into computer to locate my order to see if I did order shakes. She then basically pulls a blender pitcher out of sink in soaking in water wipes it off and starts making shakes. I get shakes and I'm out of there.
I make my 5 minute ride home and I sit down to eat at 804pm. Remember it was ready at 739pm when I got there. Well the fries are GOOEY. My choice to take extra crispy fries made no difference of course. Both sets are fries were same and gooey. I'm sure all those tons of options would have made no difference either. Cook makes fries and burgers as is and all the options online are there to give the illusion you are getting something special. My chicken sandwich was on the colder side of warm but still good.
If Beefs explanation is that they don't do much take out business therefore they make no effort to make this an easy or simple experience, they may find the reason they don't do much business is in the explanation, they don't care. Until much much much is changed in how they do take out. Avoid Beefs take out here! read more