**DO NOT BOOK** I…read moretried to stay here but the owner didn't pay their power bill. I was jerked around with for three hours until I was able to get my bags and book a hotel. I then had to file a dispute through my credit card and text the owner multiple times in order to get refunded. The owner wouldn't contact directly until I had to find their number on their now defunct website. They repeatedly told me to stand by for refund, however it wasn't until I found their account on PayPal that I was able to request a refund. I was again told to stand by multiple times before finally getting a refund. Unfortunately this experience left a disappointing impression of Baltimore for me on my holidays.

Pros: One block from Penn Train station…read more Will pick up people from BWI Cons: The small lockers do not lock. All valuables are up for grabs. Has one refrigerator for all the guests. Seating for about 4 people at a time. No living room. Does not answer phone use email. RE: lockers. Asked about lockers and was told this hostel has them. NO OTHER INFORMATION. Upon arrival, the man who lives at the hostel said "we have small lockers that do not lock. If this does not meet your needs, we can refund your money,." He needs to be trained in what makes for good "customer service", before he will become a valuable part of the staff. After some back and fourth exchanges, he said "there is a place where your things can be locked up, but you will not have access to them unless you connect with me".

Hotel Indigo Baltimore Downtown is up a few steps from the sidewalk, but if you have issues with…read morestairs I saw an accessible entrance on the side which they could open for you. We were assigned a room on the same floor as the lobby, just past the fitness center. From the outside it was as if we were on the second floor. Our single bed was quite wide, the ceiling above the bed was very high, but the bathroom was small, had no spare toilet paper, and only two hooks to hang anything, which made it tough to hang clean clothing and towels to dry for two guests who do not share towels. Speaking of which, towels provided were limited, so when I found a stain on my bath towel and requested a fresh one, they brought me a whole set. After our time here I saw a video by theholdernessfamily mentioning hotel bathrooms with barn doors that don't close tightly. I didn't realize that was a thing. But it proved true here! Also clear glass shower doors which make it impossible to share the bathroom with a gal pal while someone is showering. Our across the hall neighbor was loud. It was as if there was an open house party each night from about 10:30pm to 11:45pm with all the loud comings and goings. Their 24 hour gym had a water fountain. They have a Grab & Go stocked with a variety of snacks, drinks, some ice cream, and useful things.

All of the stuff were super friendly, from the front desk to valet to the wait staff in the…read morerestaurant. Check in was super easy. Our room was a corner king and had some extra room with a couch and another tv which was nice! I'd give it 5 stars but I felt our room was a little hot - thermostat said it was 67 but it felt hotter. Not a huge deal though! Everything was clean and updated. Smash burger at the restaurant was very good! They were doing Christmas in July, kinda random, but fun!

The hotel is architecturally stunning! I am glad that someone decided to save it! The stairs,…read morewindows (original features) are all amazing! That being said, there are some areas that they could grow, a bit. They market themselves as a boutique hotel and a historic hotel, as it is historic. But, some of the historic charm is lost, as they must not have been able to salvage the hardwoods, and covered them with laminate floors. They look out of place, as they are too wide of planks for the time. The rooms also have a very oversized couch, which seem too large for a small space. Maybe a more apartment size/loveseat would be better. Then, the fridge is just sitting on it's own, next to it. Maybe a cabinet to put it in? The bathrooms are small, but functional. For the period and location, of course things will be a bit smaller. Last thing was their continental breakfast is pretty lacking. It was tiny area with a coffee/latte machine (which is nice), but don't expect any hot items (eggs, bacon). They only have bagels, cereal, and yogurt (None of which work for someone who can't have dairy or gluten). The staff all seemed friendly, the evening staff was completely oblivious to anything in the area. We asked her a question, and she said she lived far away, and didn't really know Baltimore. The day staff seemed much more knowledgeable and helpful. Our room was a bit different from the photos, but not bad. The photos show more of the canopy beds, etc. We ended up with the typical hotel headboard, which is not bad. I just think the rooms could be a bit more polished with more of a vintage/character style furnishings. They also retrofitted A/C units above the doors, which must have had some condensation issues, they had a metal plate to catch it, but apparently it was not always there, as the wall had some bubbling and peeling beside the door, which should be touched up. The stairs and architecture are memorable, but the room was not as much. Really, the vintage charm that was still present was what boosts their rating and made it more memorable for me! The outside looks like a castle, as does the stairs. A few things should catch up to make it the dream stay that it should be!

Love the hotel the rooms are nice and the beds super comfy. Plus the staff is great. I loved the…read morearchitecture and history of the building. My bathroom was in a turret!

Yes, the rooms have been remodeled...but at what price? The couches in the room are odd..pushing…read moreyou away rather than welcoming you to settle in. And the showers? Just feels like a designer got involved who had no idea of functionality. Shower head feels like I'm in a hostel.

The people were really nice, but the place looks about 15+ years out of date. The location is good,…read morethere are plenty of restaurants in the area and it's an easy walking distance to shops and the waterfront. With that said, as someone who lives in the area (I had my parents stay here once and deeply regret it) there's really not much to do without a car. There's shopping and the water, but that's about it. And the low quality is definitely NOT worth the price.

Baltimore inner harbor hotel located within 2 blocks of the Harbor. The Hotel - I'm still not sure…read moreif the Lobby area is being renovated or not but the front desk is currently two desks put together with two computers and a POS system. When we first arrived no one was at the front desk and I wasn't even sure if that was where we were suppose to check in because it looked makeshift. Arriving in our room it was cozy, there was a note sealing the door, stating that the room had been sanitized. It was small but the bed was comfortable and the shower was huge. The room at first site appears clean until you start seeing the smaller details. 1. Black hair found in our bed on the sheets 2. A towel that was neatly folded, had blood or feces on it 3. Note sure why the restaurant is closed because of "covid" 4. No breakfast service as listed in their website. 5. $200.00 incidental charge that you won't get back for up to 10 days. 6. The walls are Not soundproof as listed on the website.

The recent poor reviews are all true. This is one of the WORST experiences I've ever had at a…read morehotel. It was so bad, I didnt stay the night. Room was too dirty to stay in and there were BUGS on floor and wall!!! (see attached picture). - Terrible customer service. The check-in system was shut down, only one person was on staff. Took extremely long to get into my room. With Covid, what I truly believed happened is the superior service and staff that maybe used to be here long ago, are no longer here. That good customer service is now gone, along with many employees who have left. - Criminal Activity & Police Presence: While checking in, the staff were approached by a police officer on site who was notified of an issue. The police interrupted my check-in process to talk to the staff about the problem with guests. - Dirty room: I've attached pictures of bugs in my room, liquids on wall, and sticky floors. It was disgusting. - Unsafe neighborhood: Terrible

Do not stay here!!!! When we arrived we were told that their HVAC system was not working. No…read morecommunication before hand at all. No call. No email. Was told your room could be between 68-85 degrees. There was no time when they knew it would be fixed. Being we sleep with fan and had it with us, we wanted to give it a try. Front desk offered us a lower floor with the thought hot air rises and the higher floors would be warmer. Got to the first first and there was a mold smell, toilet didn't flush and the mattress was stained and had hair all over it. Changed rooms and it didn't get any better but worse. Bathroom had black mold in it and bed wasn't any better. Checked out and went somewhere else. Doing a last minute booking caused us to have to pay an additional $400 for our stay. These conditions are not acceptable. These photos are from the two rooms we tried.

COVID: MD seems to still be requiring masks, this was being adhered to by the lobby staff, but team…read moremembers up on the levels were not. Upon arrival we were informed that the pool was closed for repairs and the HVAC system was on the fritz, no air below 70° was coming out of it. We were offered the option to cancel our reservation but everything in the area was $200-300/night now so we decided to stay. We checked in and were given room 401 first, it smelled moldy. As always we inspected the room, the bed had hairs, both long ones and some 'short curlies'... there were also stains on the mattress and the toilet didn't flush. Second room was I 616, we checked it out, again, hair, stains, black mold in the shower, and it smelled funny as well. We decided not to stay and found out from our other traveller that his bathroom sink wouldn't drain and he was going to leave as well. On the plus side, the front desk staff was very friendly and patient with us. We got checked out and went down the street to the Hampton Inn and Suites... Edit: after looking at the photos from other guests, I noticed a familiar stain... it was the one from 616 and it was posted 11 months ago! This isn't housekeeper oversight, this isn't a manager not inspecting a room... this is willful negligence by the hotel's general manager!

It's really cool this is a repurposed bank which explains the nice interior and exterior…read morearchitecture including little things like a mail chute near the elevator and an actual bank vault door in the basement. It has the charm of a better days Baltimore, but it's nice the building was saved and reused. The only option for cars is valet, which is a very slow and unclear process. There are a couple of spots outside to drop off, but if there's no one there, then it's unclear if those spaces are full and waiting to be moved to the garage where you should wait and that you should go inside after parking illegally to ask because the rest of the curb says no parking. The front desk was helpful and the lobby spacious if you want to hang out with your party. There was also complementary water. The rooms are nice and quiet, but housekeeping didn't come by during our 2 night stay, which given the price, I don't think removing trash/remaking bed is too much to expect. Breakfast is included but is limited, and due to the line formation against a bunch of tables, the area gets very congested with other guests not knowing how to put food on their plate. The location is in walking distance of the inner harbor, which is very convenient. Overall, it's a decent stay for the area, but some of the amenities (parking, breakfast, housecleaning) weren't quite up to par with what one might expect.

Their housekeeping staff does not close and lock your room door when they have to go away from the…read moreroom to grab something they forgot. Which entails actually taking the elevator off of your floor. The end. Update: to even get housekeeping to come up I had to call twice and go downstairs to ask the front desk... And when they finally came, all they did was replaced towels and take out the trash. No replacing of cups, no replacing of many toiletries, and definitely no making of the bed (not even straightening the sheets).