The Courtyard By Marriott - Baltimore crew has 100% mastered what I call the "Nice-Nasty," one of the most underhanded passive-aggressive forms of exercising a hostile disposition towards a guest in an extremely callous way. Their form of hospitality is to kill you softly while throwing you under the bus as a paying guest, and then watching you squirm and suffer. There are too many uncomfortable scenarios for me to list, but I can, for sure, easily bring up the fact that housekeeping knocked on my door several times, though I hung a Do Not Disturb sign on the door's handle.
Notwithstanding the fact that I gave the front desk associate a compliment on her natural hair while checking in, and she promptly ignored me, so I had to repeat myself again a little louder a second time because some people's black-hole of a soul is simply unable to accept a compliment. For some, a compliment from another female is literally the antithesis to all that they have ever experienced and known in life as their spirit is so fragmented and torn that they only relate to, and understand, the resting-bitch-face - and so you cannot smile at, nor can you be kind to these types. As they will immediately assume that it is because you have some kind of hidden agenda that involves them somehow.
I stayed 3 days. On Day 2 of 3, housekeeping ignored the DO NOT DISTURB sign and knocked once, and then came back again a 2nd time to MAKE SURE that I did in fact ignore her knocking on my door the first time. Perhaps she was a bit confused and, I don't know, maybe the DO NOT DISTURB sign doesn't mean the same thing to her as it does to everyone else.
On Day 3 of 3, housekeeping ignored the sign once again and knocked a couple of times throughout the morning, and then finally she just went ahead and barged right in at about 2:00PM. I mean, come on! Really? That is just seriously the worst display of really, really awful operations. I've truly never heard of a housekeeping crew that can't simply honor the DO NOT DISTURB sign. It's there for a reason. I'm convinced that something is wrong with people.
But if this was the end, it would be too like right. But it isn't. After finally coming to the door to speak to the housekeeping woman to politely ask her to stop ignoring the door sign, stop knocking, stop barging into my room, I turned around to re-enter my room AND I WAS LOCKED OUT! Believe it or not, the front desk (the same front desk associate whose broken soul won't allow her to accept a compliment) claimed that she did not know that I had paid for a reservation for the night.
Fellow travelers, you can't make any of this up.
So I had to go down to the front desk with my loungewear on to ask Ms. Attitude to please re-key my card so that I could get back into the room that she claimed she didn't know I had the right to be in at 2 o'clock in the afternoon. Her excuse was that she hadn't checked her email, so therefore, was of the understanding that I was just up in the room squatting all afternoon. Mind you, not one person from the front desk staff bothered to call the room, call my cell, or come to the room to iron out any misunderstandings. Because again, that would have been too like right. No, instead, she decided that she would just lock me out of the room while I was still residing in the room, because that is how customer service works at Courtyard By Marriott Baltimore Inner Harbor. That is the kind of service that you pay for.
And since none of this made-up, contrived, malarky makes sense, another front desk gentleman made the decision that, in the moment, it would be a good idea to add that "Our door locks are old and are very sensitive to cell phones!"
Wait, what? So which is it? Am I standing in the lobby with my loungewear on, locked out of my room, because my cell phone inadvertently disabled my key? Or is it because Ms. Attitude here hasn't checked her emails all day (at 2 o'clock in the afternoon) to know which guests have reservations at your hotel? Which is it?
I mean, none of it made sense, I was basically paying to be mistreated and gaslighted.
Please do yourself a favor and avoid this hotel if you are staying in Baltimore. It is not worth the troubles that come along with paying your money to have a convenient place to stay while on vacation. A vacation is meant to be relaxing, not filled with stress and strife. It's not worth it. read more