Have you ever had a date and in 5 mins there were so many red flags, you knew it was going to be a…read moretrain wreck? If you like that kind of thing, then I would like to welcome you to the Garden Inn Baltimore/Whitemarsh. I'm just going to bullet point this gong show. -Room---very old with no guide on the tv remote, and you have no clue where anything is. A real pleasure. -Staff---indifference. When I shared with the person at the front desk there was minimal hot water, she looked at me like I must be lying and said "I will add it to the list for my manager". She pulled out a sheet of paper and I briefly saw the list....it was long. It was never fixed. One good thing, I did ask the gentlemen at the front desk about the tv my first night re the guide, and he shared a listing of the channels that he had taken the initiative to make. That was helpful. Probably should put that in every room. -Food---breakfast is confusing. Is there a buffet, is there not? It was edible but you have to make your own toast. For some reason, they can cook the rest, but this part is on you. Nice touch, because everyone traveling loves the opportunity to cook. -Nice lobby and the fitness center had the basics. -the waitress on Wednesday morning was very attentive. I have stayed at Garden Inn's and they are usually just fine. Ownership/management is usually the cause when everything is offand my guess is there isn't any at this location. Unless the message from management to the staff is "remember our moto, be below average!!!", this is all off a beat. The good news is, there is a Hampton Inn just across the street that I can try next time. Hopefully it's different local ownership/management. Welp, my ride is here to head to the airport and as I went to the coffee bar to grab a to go coffee, I couldn't get a coffee to go. The dispensers were empty....."below average".

I was sent here on a business trip and with many hotels to choose from , I chose this one because…read moreit was the closest to my training facility. First the positive, the location is convenient with a lot of restaurants and stores within a few minutes of driving. It has a good sized parking lot which is free. The morning breakfast is not free but the women helping serve and cook were the nicest I dealt with. Now for the negative. I don't even have a problem with it being outdated (which it is) however filthy is where I draw the line. From the moment I arrived just walking the hallways the place smells of weed. I didn't get the room I picked ahead of time and paid extra for on an upper floor with a king suite because I was told it was under construction. I was then put in a double queen suite on floor 4. The room was probably the worst hotel room I have ever seen. It was extremely filthy and looked like it hadn't been cleaned or maintained, with a nice hole in the wall, dirty sheets, filthy floors, candy on the floor and mold in some places as shown in the photos. I went to complain and they said they could send someone tomorrow to clean , in the meantime I asked for new sheets and remade the bed myself. Someone did come by and clearly vacuumed while I was out the next day but that's about it. Other than an apology , nothing was done or compensated and they didn't seem to care. I honestly should have left and gone somewhere else . Next time I come back for work I will clearly stay elsewhere . Hilton should take a look into this hotel and be embarrassed it's under their brand. I should have listened to others saying similar in their reviews.

Our family trip to Perry Hall, Maryland was a meaningful one--we were visiting my wife's brother…read moreand celebrating the life of my remarkable father-in-law, a man whose love for his family shaped every room he ever walked into. As part of our stay, we booked a night at the Fairfield Inn & Suites by Marriott just outside Perry Hall in Baltimore, and it turned out to be a genuinely pleasant stop on an emotional journey. From the moment we stepped through the doors, the hotel welcomed us with charm. The lobby was beautifully dressed in full autumn spirit--scarecrows, pumpkins, rich fall colors--like a warm seasonal hug. The staff even allowed us to check in early, which was a thoughtful touch that we really appreciated. My wife handled check-in and was greeted by Tyrell, a standout concierge who not only made the process smooth but also shared some great recommendations for things to do in Baltimore. His kindness set the tone for the stay. Our room was impressively spacious, featuring two queen beds, a mini-fridge, a coffee maker, and a standard TV equipped with Netflix--perfect for winding down. The only hiccup was the TV remote, which felt like it required superhuman strength to use. I initially thought it was just old batteries, but even after a trip to the front desk for replacements, it turned out the remote itself was just... well, not the hotel's finest feature. The second minor annoyance was an unexpected 6 a.m. alarm that no one in our family had set--an unwelcome surprise before breakfast. Speaking of breakfast, though--what a highlight. The spread was delightful: eggs, sausage, yogurt, cereals, and the always-fun make-your-own-waffle station, complete with batter dispensers and sizzling waffle irons. It was a cheerful way to start the morning. Overall, our stay at the Fairfield Inn & Suites by Marriott was comfortable, welcoming, and filled with thoughtful touches. Despite a couple of small frustrations, we left with a positive impression--and we'd happily stay at another Marriott property in the future.

What a cute hotel suite! We hadn't stayed at a Fairfield for years. Everything at this location…read morewas nice. The suite was okay for two people, and the decor was 70's retro. It just needed vinyl records on the wall. The sitting room had a desk, two chairs and a TV. It was separated by a half wall and a closet. The bed room was adequate size. It had a nice bench to open my roller board. The queen bed was comfortable, and the room was quiet. There was another TV. We had enough outlets to use. The bathroom was good size. The pool was outside, and I didn't check the workout room. Friendly. Clean. Typical breakfast in a nice area. Lots of parking. We enjoyed it.

I visited and the room was clean. The clerk was friendly and allowed me to check- in early which…read morewas really nice. The hotel overall is new and convenient off the highway. However, the entrance into the hotel is sort of tricky. It is located in remote area so you must have a car to visit any restaurants which are near.

I had booked a room for the weekend for my family as we were visiting relatives that my child had…read morenever met before. Prior to our departure, I completed a virtual check-in through the Hilton app and selected our room, as the app indicated that the key was being prepared. Unfortunately, our flight from Los Angeles, California (LAX) to Baltimore, Maryland (BWI) was delayed, and we had to reschedule for a later time. I contacted Hilton Honors to discuss the next steps and was reassured that since I had already checked in virtually, everything would be fine. I was told to simply show my ID to the front desk associate upon arrival, which would be the next morning around 6 AM due to the rescheduled flight. However, upon arriving after a redeye flight with a one-year-old, I was informed by the front desk representative that my room had been canceled due to a no-show. I explained that I had contacted Hilton Honors and was assured that my reservation would remain intact. Despite this, I was told that my reservation had been canceled, I had been charged, and the hotel was fully booked, leaving no accommodation options for my family and me. The representative on the phone offered to book another room for us, but it was significantly out of the way. Additionally, I was not informed that the new reservation was non-cancellable until I was on the phone with the second representative. We couldn't check in until 4 PM, which left us stranded from 8 AM to 4 PM with no place to rest or freshen up after a long and exhausting journey. This situation was extremely inconvenient and frustrating, especially since I had taken steps to prevent any issues by using the virtual check-in and informing Hilton Honors about our delayed arrival. I was deeply disappointed by the lack of assistance and understanding from the customer service team. I also want to add that I was told that I was going to receive a full refund and a manager would be contacting me. I have had no contact with the establishment since.

I am writing to express my deep disappointment with a recent experience at the Hampton Inn in…read moreWhitmarsh, MD. We stayed at this location to celebrate my partner's 50th birthday, but our experience was completely unacceptable and upsetting. Upon check-in, we discovered that our room had been given to someone else, and another guest's belongings were already inside. When we brought this to the attention of a staff member named Carmen, she was incredibly rude, unprofessional, and confrontational. Instead of resolving the issue, she accused us of lying and stated, "No it's not, and you're f--ing with the right one. You won't get a room f--ing with me." Her behavior was completely inappropriate and threatening. As we decided to leave the hotel due to this treatment, she further insulted us by saying, "It's not the room, it's the people." This comment was not only disrespectful but also carried clear racial undertones, making an already bad situation even worse. To make matters worse, the room itself was unclean, the towels were in poor condition, and the general environment did not meet even basic standards of hospitality. This experience ruined what was supposed to be a special occasion. The conduct of this employee was not just rude--it was hostile, discriminatory, and unacceptable. I will never stay at this location again and strongly urge management to address this serious issue. Carmen's behavior reflects very poorly on the Hampton Inn brand. Im a Hilton Honors Member.

The customer service was terrible. We reserved a room with a king bed a month before, and when we…read moregot there they said since we came later in the day they gave our king to someone else but they had a room with two twins left for us. It also took the receptionist a full two minutes to come out of the back to help us cause she was too busy smoking weed in the back. We could smell it so bad up front.

Good for a night's stay. I came on a Sunday afternoon for a wedding…read more Plenty of free parking. The hotel looks really nice from the oustide and main lobby areas. My king hotel room needed an absolute update! Bathroom linen was just rolled up and needs an upgrade. There were NO Wash clothes!! The housekeeper said they were out. I ended up going downstairs and getting 1 washcloth from the front desk. You could hear the people upstairs walking around. Floor was creaky. No microwave, just a mini fridge Near many shopping areas!

I wish I would've followed the negative reviews. When arriving on the property the entire hotel…read moresmelled of marijuana. Our room had the smell as well. When opening the provided fridge, there was such a horrible smell that I gagged and it lingered. The sheets had stains and hairs in them. It looks like they had swept the room. Yellow stains on the wall. Best of all, a sewing needle embedded in the carpet. We stayed a total of 15 minutes. We have 3 small children and could not in good faith accept these conditions. We let the front desk know, we were only told to call our booking site, no other resolutions offered. (guy was nice, though.) our credit card company called and the hotel hung up on them. Country inn then stated no reimbursement of any sort. I have emailed them, no response. I would save yourself the headache and money and look elsewhere.

Stayed at this hotel over the weekend (work-related), and the rooms were a good size and I love the…read moreliving room area and that both bedrooms have its own bathroom. I loved the option to cook being as thought it had a complete kitchen. There was a pool although we didn't get in it. The room itself was well kept and clean.

I have stayed at this hotel many times. Back in the day it was nice. I haven't stayed here for a…read morewhile so I thought I would give it a go now. Well, I know why I stopped staying here. The property is distressed. I can't believe Marriott allows them to still use their name. Carpets, walls, cabinets, doors. All broken, scraped, damaged. Toilet didn't flush properly. Curtains had holes in them. Pool was under construction. Parking lot was under construction. Lots of noise all day... pool table no longer exists. It's been replaced with a ping pong table. Alot of people smoking weed in their rooms, and it permeates the hallways. The breakfast hours are very short. Options are reduced and it's always packed with people. What I can say is the staff were very friendly. Helpful. Price has significantly been reduced. It was fairly quiet at night. Air conditioning worked well. TV's worked well. The two bedroom suite is spacious.

Very nice hotel. Set up in the early Springhill Suite design but rooms, lobby and amenities have…read morebeen upgraded. Staff was friendly. The room very clean and well kept. The exercise room is nice. The complimentary breakfast was great. The women that was in charge of it was wonderful. Everything was just so. Perfect eggs, waffles, oatmeal, breakfast sandwich's. Good coffee. My only issue is that even though the hotel has mobile key, it does not offer, straight to room check in like most Springhill Suites, Fairfield Inns and Courtyards do. At first I was going to rate 4 stars instead of five. I changed my mind because of the great personality of the person that checked my in and the quality of the complimentary breakfast.

Very nice stay at this pretty new Marriott property. We got a two bedroom layout with a huge couch…read morepullout bed and desk. We liked the layout with the spacious bathroom and fog-free mirror. By the lobby they have a fire pit with several chairs around for those brave enough to sit outside in winter. A full service bar inside was a surprising feature. There was a free hot breakfast in the morning with a lot of drink options. Overall, a sweet spot to stay in Maryland.

It is gross, smelly, poorly maintained, lacks clean sheets and towels. The manager lied about…read moremultiple things. Refused to compensate. The shower didn't drain and we were told to take showers the next day. Three people in a 4 person room with only 2 towels. First was told no clean towels, then found an extra bath sheet, hand towel and wash cloth- they smelled like they were not washed. Smoking is allowed despite what is said- we were hot boxed all night by someone on the floor. Hair on the toilet and on the "clean" sheets. Bugs crawled out of the sink. Just nasty and should not be considered. Also if safety is important, the doors to the back parking lot have no lock- open to anyone to walk in. No key card necessary. You can access the whole hotel from there, And the mildew smell everywhere is just awful.

Night Manager threatened to call the Police on me simply because I wanted to sit in the…read morelounge/lobby to eat fruit and read my emails. She said, "the lobby is for eating breakfast only, not for eating. You eat in your room." So she called the police. I am a guest.

NOSTALGIA: Reminds me of a dorm room or a solo apartment. Honest review, this place has no free…read morebreakfast but that's why it has a kitchen , induction stove, microwave and fridge. BTW bring your own food cause it's kinda like the aforementioned. The gym is 24 hrs as long as you got a key card and bring a towel and disinfectant cause it's like a small gym that has an elliptical, stationary bicycle and treadmill ( 1 mph only). They also have medicine balls and yoga mats. They got a laundry room on the main floor and bending machines but bring your own food. TLDR not the worst hotel but definitely better than a motel by two levels.

Yea its not like this place doesn't have potential because it very much does but, they need to…read morethrow out all the old furniture and for the food of everyone change all the a/c filters it reeks of mildew