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Residence Inn by Marriott Baltimore White Marsh

2.6 (55 reviews)
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Not only was the stove worn out but it had PAW PRINTS on it!!!!!
Janet B.

I understand some things are scaled back when it comes to hotel stays and COVID. However, I feel compelled to warn anyone considering booking a room here. I have stayed in many Marriott establishments including Residence Inn's and have always felt the rooms were clean and safe. I can no longer say that after my visit to the Residence Inn, White Marsh, MD. The room was filthy. This was a bit concerning given COVID. I had a COVID test prior to coming here to visit our first grandchild and it was negative. I will be having another when I return due to the state of the room. We tried to wipe down some things because it was apparent cleaning was not a strong point of this property. We also found a half drank bottle of water and other items in the dresser drawers. The room was infested with fruit flies in every space. No matter where you looked you could find them. I assume this was likely due to the room not being clean and garbage throughout the hotel hallways and elevator foyers. I did complain about the lack of trash being collected and got a response that it had been picked up. However, I decided to wait to report the other things because given the lack of cleaning, my assumption is all rooms are dirty like how we found ours. Also, I figured they didn't have a refrigerator handle.....read on and see photos. The stove was a wreck and the oven was dirty and had aluminum foil stuck to the racks. And worse of all is the stove had paw prints on it. Another example of not cleaning and what the heck was an animal doing on the stove????? The refrigerator ran with very loud creeks and groans. In addition the handle on the refrigerator was missing. See photos. A cabinet handle was missing on one of the bathroom vanities with just a sharp screw sticking out. Thank goodness we noticed it and didn't learn about it by accidentally hitting it with our legs. See photos. There were stains, dirt or questionable substances on walls and counters. See photos. We had a suite with two bedrooms and 2 bathrooms. When my husband went downstairs to get clean bath towels he said "May I have 4 towels?" The person appeared to care less and handed him 2. He repeated his request for 4 towels and when she looked at him in a negative way he stated we had 4 people in our room. She asked him "4 people?" And he said "Yes" so she gave in and provided two more towels. The next day he asked for dishwasher soap and was told there was none and it was on back order. I bet if someone went to the grocery store they would find some to get them through until their order arrives. There was lipstick smeared on the inside of the shower curtain. I don't even want to think of how it got there. See photos. When leaving one morning we got off of the elevator and were wearing our masks. The person behind the counter had her mask around her lower chin. A gentleman walked in with his mask in his hand and asked her if he really had to wear it. She stated he didn't and he never put it on. Yes. We could have attempted to find another hotel but given there were 4 of us and we were only there in the morning and evening and the fact we had unpacked and gone to the grocery store as soon as we got there along with doing some of our own cleaning, we decided to rough it out. I don't plan on ever staying there again.

Missing smoke detector in room.
David H.

I typically wouldn't single star a hotel, but Marriott should seriously reconsider if this location fairly represents their brand. My wife and I stayed there using Starwood points since they had the most reasonable rate for points. I'm very glad I didn't use cash for this, or I would have been seriously upset. This hotel appears to be very old and worn. It could really use a good cleaning and pest control. Our room was dirty and had gnats or fruit flies in the kitchen area. There wasn't even a working smoke detector in our room---- just a missing base exposing the wall. There were apparently many of the usual amenities missing and were never replaced. Such as knives, towels and soap. The forks were dirty. I addition, there were dishes loaded already in the dishwasher for us. The fitness cetner was OK, but not great. Breakfast was also so-so. Marriott should seriously consider either renovating or selling this property. Had we known, we would have stayed at the Fairfield.

Bedding and someone's sock under the bed

This place is disgusting. I recently stayed at the Residence Inn in Fulton and had a completely different experience. My job changed where I was working, placing me closer to this location but I regret not driving the extra 30 minutes. We are all dealing with the COVID crisis and this hotel decided to discontinue all housekeeping services. I don't mind doing my own housekeeping, but the hotel needs to give us the supplies to keep our rooms hygienic. I put out my trash the other day for them to pick up and did not receive my trashcan back. I was not supplied with trash bag liners either. My floor is sticky, hangers holding up curtains, stains on furniture and walls, towels are threadbare and the kitchen supplies provided were filthy. Unfortunately I am booked for another six nights but for my remaining 2 months traveling to Baltimore, I will be staying at a different Marriott.

Room
Tykisha T.

I absolutely enjoyed my stay here. The prices was great (even on New Years), location, rooms come with full kitchen! Staff was so nice, clean rooms, pool, basketball court, game Room, laundry, gym and much more! Also free full breakfast! It's a mall with plenty of restaurants and movie theater only a 3 minute drive away! I will return!

A dirty toilet.

First, I must start off with, we had an EXTREMELY LONG 20 hrs drive to Maryland. I called to reserve a room at this hotel and the MOST agitated reservation lady, took my call. She ended up hanging up the phone. I called the Fairfield Inn, this gentleman, was so polite. Although, they were not accepting guests he suggested the Residence Inn. I explained my call with a reservation person. He was very apologetic and he booked the room for me at the Residence inn AND gave me a discount on the room. Fast forward, we arrived for check in around 2:35AM. Recieved the room key for Room #234. I started my COVID-19 disinfectant phase. I get to the bathroom...I find a toilet with dried urine. I IMMEDIATELY go back downstairs...I showed the Front desk lady the pic. She offered NO apology. I asked to change my room. She did it so nonchalantly, like this was a norm. Ok, so I move my things to room #2, Rm #338, I start my COVID-19, disinfection again. I get to the toilet...and THIS seat is disgusting. Im appalled, that certain disinfecting and basic cleaning is not done here. I should not have to come to a HOTEL and clean THEIR toilets, to the point of which I have to clean mine. At the most, I expect like usual, I spray my lysol on the seats and cover with toilet paper. At this point, it was well after 3AM. Super tired, so I cleaned the seat and dealt with it. I'm just in shock. Please be aware of EVERYTHING!

The sheets are so worn they have holes from people's bodies

The staff is nice BUT the policies surrounding COVID and the disrepair are not worth it. There is very little communication about the fact that you cannot get housekeeping service. If you want it you have to be there for 7 days. Also anything you need you need to go get yourself at the front desk because they won't deliver anything to your room. The sheets had holes and we requested new ones twice but never got them. The breakfast says it closes at 9 but everyday we were there they started putting everything away at 845. Then we booked another Marriott on way home and decided to keep driving and cancelled but they won't give us our points back. I mean really? Points? They cost the Marriott NOTHING! I guess the brand as a whole has turned to garbage!!!

C.C. G.

I gave it two stars. One for the great staff and the other for the location. Other than that this place is dirty and in disrepair. Marriott should put this management down n notice. From reading other posts, this has been a problem for a long time. From the cracked tiles in bath and elevator floor, to dirt and stains on the walls and doors, not to mention the over zealous air freshener in the halls that are there to hide smells from the old and tired carpet. I am a Platinum Member and stay at Marriott properties exclusively. This place is a mess. DO SOMETHING MARRIOTT!!! Your reputation is on the line.

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Ask the Community - Residence Inn by Marriott Baltimore White Marsh

Review Highlights - Residence Inn by Marriott Baltimore White Marsh

Staff was so nice, clean rooms, pool, basketball court, game Room, laundry, gym and much more!

Mentioned in 2 reviews

Read more highlights

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Residence Inn by Marriott Baltimore White Marsh - hotels - Updated May 2026

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