I really wasn't going to leave this review because I wanted to give this small business the benefit of the doubt, but the experience has continued to bother me. I reached out to Bedazzling on Friday after another cleaning company canceled on me at the last minute. I found them through the Moreno Valley Matters page and asked if they happened to have availability for a 7 AM cleaning the next morning. They told me they could accommodate me, but it would need to be at 6 AM because of another commitment. I happily agreed and was honestly very grateful that they were willing to fit me in on such short notice. I booked a 2 bedroom, 2 bathroom apartment cleaning. The regular price was $300, there was a $50 promotion, and I added a $25 refrigerator cleaning. My total was $275, with a $100 deposit paid in advance and a remaining balance of $175. The contract stated that the service included TWO cleaners for THREE hours and that if additional time was needed, it would be discussed before moving forward. Saturday morning, only one cleaner arrived. She was about 15-20 minutes late, but that honestly wasn't a big deal to me. I also knew my apartment needed a good cleaning because my schedule has been extremely busy and I haven't had the opportunity to deep clean in quite some time. She started in the kitchen, then moved to the guest bathroom, my bedroom, and my bathroom. Once we were past the three-hour mark, she asked if I still wanted my son's room cleaned because she was already going over time. I told her not to worry about his room. I was trying to be understanding, especially since she was working alone. The part that completely changed the experience for me was when it was time to pay. Instead of the $175 balance stated in my contract, I was told I owed $215 because she had worked by herself and the cleaning took longer. I was confused because I contracted and paid for TWO cleaners for three hours. I was then told the second cleaner had overslept and had been fired. I was also told that she had missed her son's basketball game to clean my apartment. I sympathize with anyone having staffing issues or personal commitments, but neither of those things were within my control. I don't believe the customer should be financially responsible because an employee did not show up. Had two cleaners arrived as contracted, the amount of work completed within those three hours likely would have been very different. Ultimately, I paid MORE than the contracted price, received LESS than the contracted service because one of the bedrooms wasn't cleaned at all, and still noticed several details afterward that had been missed, including light switches. I also felt the attention to detail declined as the cleaning went on. What disappoints me most is that I genuinely wanted this to be a great experience. I was thankful they accommodated me on short notice, I was understanding about the late arrival, I didn't complain when only one cleaner showed up, and I agreed to skip a room because she was running over. I feel like I was more than reasonable. I don't expect perfection, especially when booking on short notice, but I do expect a business to honor its agreed pricing and not pass the cost of its staffing issue onto the customer. If the terms needed to change because only one cleaner showed up, that conversation should have happened BEFORE the cleaning began or before additional charges were incurred, not when it was time for me to pay. Unfortunately, what started as an experience I was excited to leave a positive review about ended with me feeling disappointed and taken advantage of. read more

Bedazzling Cleaning - Did not sweep - Home Cleaning Near Me

Communicated well. Thank you for restarting my post partum journey. Bathrooms were cleaned well.

She is a wonderful lady, she was so attentive and kind. we appreciate her help with my fathers home. she cleaned very well. we appreciate the time and effort. read more

Company came in and made my listing look good. The crew were hard workers. Thank you for the service.

Fast response, extremely thorough and cleaned everything I requested, great price, and professional

Kandi and her team did an outstanding job with our deep cleaning of our house. They even cleaned the top of our kitchen cabinets and fridge. I would definitely recommend! read more

I found this cleaning service very last minute. someone recommended them on FB. The day of I got a hold of Kandi and she came right out. The service was outstanding! She was very professional. Booking, making deposit and payment was super easy! Highly recommend their service. read more

Kandi and her team did a great job cleaning my home. They were super friendly and easy to work with since I have to telework due to the pandemic. We have terrible hard water stains on the shower door I thought would never come off, but they made everything sparkle and shine! I hired for the general house cleaning, but will consider the other services offered on the website for next time! read more

Bedazzling Cleaning - Playroom all nicely vacuumed. - Home Cleaning Near Me

See all

Pros - timely appointment/great availability - contactless payment option - great response time when requesting a quote - overall friendly - willingness to help (opened the door for our carpet cleaner while we were still on our way to the house) Cons - quality of cleaning (see images) - communication (husband had an issue with communication of when things needed to be done so that we can have our carpet cleaner come in and get everything completed prior to our move - not blaming the company, but just noting a difficulty that occurred during the experience). - Cost (initially the cost wasn't an issue, and even provided a small tip on top of the cleaning cost, but after seeing the quality of cleanliness, after paying in total $733 + tip. I'm disappointed, and my family and I have to actually go in and reclean. - Time - cleaning took 6 hours and 15 minutes. Granted I understand it was a large empty home 3550sqft, and cleaning it well takes a long time, but to me the quality of cleaning with a 2-3 person crew didn't equate to the time. All in all, although I love supporting local and small businesses, I would not utilize or recommend using the cleaning service in the future. read more

See all

Im a busy mom . No time to deep clean my house like I would like to. I saw Bedazzling reviews here on Yelp. She was reasonable gave me a quote. She went above and beyond expectations. Kandi and her team made me feel good about my clean home. She organized my pantry, refrigerator and kitchen. Deep cleaned my bathrooms. I didn't feel like a failure for not doing it myself. No judgement. Highly recommend Bedazzling Cleaning. I will definitely call again for my next project. read more

After the holidays & leaving for a trip my house was a disaster. Kandy and her crew did a great job deep cleaning my house. I highly recommend her! read more

I wish I could give them a 10 star! Not only did Kandy and her team do an excellent job on cleaning our house, she did it on a rush request! We had previously put a deposit down for another cleaning company because we are getting married in 2 days and they canceled on us without giving us our deposit!!! My fiancé reached out and found Kandys company and he explained what happened and it was her day off and canceled her plans to help the future bride out!! People don't do that so that says a lot about this company. I will definitely be using Kandy again. Thank you!!!! read more

Worst cleaning service EVER!!!!! And the "answering service lady" is absolutely RUDE and unprofessional! They charge sooooooo much for surface cleaning and call it deep cleaning. When I reached out to them the "answering services lady" was completely rude and unprofessional. I would 100% not recommend.I would give it a ZERO stars read more

Staff did a wonderful job and went above and beyond duty. Tyrone was particularly hard working and helpful and deserves a shout out! I would recommend. read more

It was easy to book a standard cleaning but the experience was just mediocre. The team arrived a couple hours late, although kept us informed of their delays. Upon arrival, they pointed out various scuffs on the baseboard and suggested we pay the higher rate for a "deep clean", which I accepted. However, they didn't do anything I would consider deep cleaning- the scuffs on the baseboard remained, they didn't move any furniture to vacuum under it, dust left under objects, and so on. The showers and bathtubs had soap streaks all over and the grout was still dirty. There is of course the opportunity to review their work, but I was already at the top of my budget paying their hourly rate and couldn't afford them to take time go back and re-clean all these things that should have been done the first time. read more

I hired Bedazzling Cleaning after we moved out a couple weeks ago. We spent so much time packing and getting things into the truck, we knew we wouldn't have any time to do the cleaning. The house hadn't had a good cleaning in months, and I put my full trust that Bedazzled Cleaning would get the job done, and they did spectacularly in just 4 hours! My landlord was very impressed with the cleanliness. I'd highly recommend them for their quality and professionalism. read more

I have no doubt in my mind that what they charge per hour is what is fair. However, she quoted me one price, and then ended up charging me almost twice, because my house was "dirtier" than what was discussed. Cool. Why did she not communicate this prior to starting to clean? I said I am a phone call or a text message away. Please let me know if you have questions. Granted, the job performed was acceptable. And I gave it two stars because I asked for my house to be cleaned, and when I got home the house was clean. The job was correctly done. Nothing mind blowing, but surely the house was in a better shape than when I left for work. I really feel bad to write this review, because the person who I initially spoke with was really REALLY nice, and I originally wanted to do business with them long term, and I was even willing to sign a biweekly contract. However, the miscommunication regarding pricing was very off putting, and I will not be comfortable if this were to happen again. Like tell me the price quoted changed and ask me if I have the money or if I want to pay that much. Don't expect that money grows on trees and we can just go to the ATM last minute because you decided (by yourself) that you were now charging by the hour instead of by the square footage. Not ok. I think this business has a lot of potential, they bring their own stuff to clean which is nice, and even though they were 30+ minutes late, they seemed professional. They removed gunk (maybe hair dye?) from the tub, and I didn't even ask them to do it. I did not expect that. That was nice. They did not clean the blinds, but they did clean the mirrors. Overall, I never asked for a deep cleaning anyway, since this was my first time. I just really would have preferred an assessment of the place, and a better plan instead of rushing to "fix" things and just hope that the money didn't matter to me. I do not like surprise bills. I don't think anyone does. I hope they learn from this experience and clarify things with their customers beforehand. read more

Requested move out cleaning. Charged nearly $300 for a 1200 square foot house for 2 hours which was purchased a year prior, no pets, no kids just husband and wife. Was quoted on the phone for one price but said price can go up if she discovered more work? The ambiguity around what she considers more work and her pricing made me lose trust as a customer and no longer wanted to continue the cleaning job on the day of service. She also takes a deposit to book her so be aware. If she shows up and starts pointing new things out that you initially did not agree to, you not only lose your deposit if you change your mind but you risk having to pay more for the day from her up-charges. I've had cleaners who charged a fraction of the price, with no fuss and deep cleaned an entire house that is double in size. Save your time, energy & money. The 2 stars us for her showing up on a Sunday after a 2 day notice. read more

Kandi was very responsive and answered all my questions. Her team has cleaned my house twice and I will definitely have her back. I like the team approach which makes it timely and efficient. read more

After my wife and I cleaned a family member's house to the best of our abilities, we called in the experts for finishing touches. The Bedazzling Cleaning crew arrived on time and stayed late to ensure the job was done properly. Interaction was friendly throughout the entire process. I would use their services again in the future. read more

UPDATE: This is for a 3rd time of using this company. She charged me $700 for a deep clean that was not a deep clean on a house of 4 bed 2 bath. It was a vacant house and there were rat droppings which her contract states she will charge extra for which I said ok. Make sure you read her contract. I did not do a final walk through at 9:00 pm because it was so late and dark, otherwise I would have pointed out all of the issues. I had to go back and clean it myself. She said the toilet was stained and couldn't be cleaned. I was able to clean it no problem. Other very noticeable basic cleaning was not touched and completely missed. I do not recommend and will not be using them again in the future. I am always hesitant with paying by the hour, because so many dishonest people work slowly or do not work to the fullest. She also posted pictures and videos on Facebook without my consent. This is what she spent time doing instead of cleaning. I don't ever write bad reviews, but unfortunately because of the price and the quality of work, I had to update my first review. read more

See all

Kandy and her partner did an amazing job deep cleaning my home. I reached out about a one-time deep clean I was hoping to have done within 10 days and Kandy was quick to respond with her availability. We discussed my needs over email and she sent me a quote and service parameters which were clear and I felt comfortable booking. On the day of the cleaning she texted and called me with updates on her arrival and she emailed me her service contract ahead of time. It laid out all of the terms and I appreciated the professionalism as I've experienced the opposite from other cleaning services and it gets messy eventually. Kandy spent 6 hours deep cleaning every corner, wall, crevice and surface of my house with her partner and I could cry with how grateful I am. She had us do a walkthrough after they were finished and she promptly sent the final invoice at the end. It was worth the investment and I hope to get to a place soon where we can hire Kandy and her team for regular service. read more

I will definitely have them back again, super responsive, flexible and good quality cleaning work.

We've used Kandy twice last year and she was amazing. This time around I'm not sure what happened but it was not the same service we've been familiar with. Kandy arrived 3 hours late and took roughly 3 hours to complete the job. Upon completion we found dirt piles still on our bathroom floor and dirt clogged in our kitchen sink that she used to dump the dirty water into. We had to clean the bathroom over again ourselves. She also was talking on speaker phone for a good portion of the time she was here for. Very disappointed with services. read more

Really great working with Kandi. She was very responsive, upfront with pricing, and communicated everything that would be done. I would definitely use Bedazzling cleaning again. read more

If you would like to RECLEAN your whole house and be HARRASSED until 2AM KANDI IS RIGHT FOR YOU. DO NOT USE THIS COMPANY, I was EXTREMELY unhappy and unsatisfied with the job that was done. Kandi responded quickly and was available on short notice to my surprise. Her assistant asked questions and followed directions. But she never replaced a glass she broke and left glass in the carpets. There were wet dishes left in the dishwasher. Kandi asked if I wanted children's toys "organized" for $50 extra to which I declined. When asked she was defensive and said it was $50 to pick them up anyway. When reviewing the final invoice she had overcharged me and was frustrated and hesitant when asked to fix it. On the new invoice she typed that she would deduct $10 for the broken glass but did not apply the discount anywhere. I instructed Kandi to do a MAXIMUM of 3 loads of laundry and she still did 8 anyways. After the final walkthrough I noticed these things and texted Kandi at 05:34PM to which she responded back at 09:00PM. She also called and left me a voicemail, BADGERING me and INSULTING me for being unsatisfied. She says SATISFACTION GUARANTEED, but when I was unsatisfied, instead of remaining professional she became angry and would NOT stop insulting or harassing me! In all I would NOT recommend using this company. I paid $525 total and had to RE wash dishes, RE vacuum, RE organize the toys, and take out a full trash can! read more

See all

The most moderately acceptable cleaning ever. Don't appear to be insured or licensed. Found a weird substance in the master bathroom sink. Cleaner called and demanded extra payment because they stayed later. I understand the call but she was extremely rude and discourteous. I found our custom made drying rack in the laundry room. The rack appeared to be ripped off the wall and left on the floor. See attached pics. When asked about the damage the person was disrespectful and defensive. They also refused to refund any money to pay for repairs If it was caught on my camera's I will be posting those here. Do not waste your money on this sub par cleaners. read more

See all

Kandi was very responsive and did very good work. But consumer beware... we left her and her 2 employees in an empty house to do a move out clean (this was our first mistake). I was not able to do a walk through after they were done and came back the next morning to take a look at the work done. We had a laundry drying bar that was in the studs and very sturdy, that looked like it was ripped from the wall. I sent pictures and spoke to Kandi and she was very defensive and claimed if it was in the studs it would have never came off. This bar would have never came off if they were just "cleaning" it like she claims. She did offer for her son to come and fix it bust she was very rude about the whole thing and not at all apologetic about it. read more

Bedazzling Cleaning - Holes in the wall. - Home Cleaning Near Me

See all

Kandy and her crew have been to my Dads house 2 times, Once for a deep cleaning, and then for a follow up! I scheduled them to come every 4 weeks as that's all my Dad needs! They did a fantastic job on the deep cleaning! They were on time very personable and treated my Dad with respect. The follow up cleaning was also done to my specification! ( I'm very picking as I used to clean houses)! As of now I am using this service every four weeks for my Dads house, and if I ever need anything done at my home, I will enlist this business, and recommend it! Overall review I was very pleased! Thank you! read more

Reliable and thorough. Got the place even better than I could have hoped for and would call on them again if needed! A pleasure to work with this team! read more

Horrible experience with Candy, extremely unprofessional. They finished up the cleaning and said they would send us an invoice for the cleaning. I didn't think anything of this as i paid the deposit invoice through email. No walkthrough was offered at that time. I received a call from Candy at 5:52 and i told them i could drive over in a bit and check out the work. She stated its fine as long as she gets paid that night. I was heading over to review the work at 8:30 when Candy called again yelling and screaming at me that i haven't paid. I told her i was almost there and then i can send the payment shortly since i was on the road. She threatened to call the cops and said she was heading over to the house to get her payment even after she told me i had all night to make the payment. We asked them to clean the cabinets and the closets. They said it would be an extra $50 for each. When i get the invoice, they charged us for an extra hour of work and the $100 for a total of $200. This was not conveyed to us at that time. Given the situation and the fact she showed up in the middle of the night screaming and banging on the door. I paid it so i could be done with this nightmare situation. read more

I had the same negative experience as others that gave 1 stars. The owner, Kandi was very responsive and friendly when I called to schedule a cleaning. She quoted me a 5 hr deep cleaning job at the hourly rate for 3 people working at the same time. Well, she showed up 40 mins late by herself. 2 helpers finally showed up 2 hrs later. She charged $100 extra for cleaning interior cabinet drawers and cupboards. I was okay with the charges as long as they do a decent job. That was not the case! The 5 hr cleaning became 8 hrs. The final bill came out to be $700 and I couldn't believe the results...8 kitchen drawers not cleaned, 3 toilets not touched at all, none of the bathroom drawers were wiped down, master shower not cleaned and the list goes on. I took pictures minutes after they left. See for yourself. The quality of cleanliness is very poor. I regret hiring this company and will never recommend them to anyone. In response to your comments, Kandi: yes, I'm on a tight budget because due to Covid my tenants have not paid rent for over a year before they left. Clearly there was miscommunication. Once you arrived at the house, you did not revise your estimate of 5 hrs as we did the walk thru together. I even told you not to clean the double oven or spend too much time vacuuming carpet because those will be replaced. 5 hrs should be more than enough time if there were 3-4 people working like you said. I came to check on the house twice while you were there, each time you said you were almost done. When the bill came the next day, I reached out to you with my concerns about the cleanliness. I was threatened with collections if I didn't pay. You got paid on the same day! The pictures posted on Yelp are definitely the after pic. I sent the same pic to you the day after the cleaning job. read more

See all

Personnel were courteous and responsive. They do a great surface clean, would use for a regular cleaning service. I requested move out cleaning, deep cleaning with extra fee for oven. Long story short, oven and showers looked amazing, everything else was mediocre at best as I had to go back to clean around and behind sinks and toilets, window sills, drawers and cabinets. Would rate higher if I asked for a regular surface clean and not a move out when the house was already empty. read more

Not a good service as we expected, dust on floor,toilet not cleaned, frozen side of refrigerator not cleaned. Also, 50 dollars increased of original price. read more

See all

I am glad that I found Kandi to clean my Vacation rental house. She is so easy to communicate with, very acknowledged on vacation rental cleaning. My guests are very satisfied with their stay. read more

I needed last minute cleaning and Kandy and her crew made it happen. They were all very nice and efficient and put in an extra effort! Will use again and do recommend!!!!! read more

on time and reliable. EXCELLENT job. paid attention to detail. did a move-in clean for me and now I will use regularly.

We called because our scheduled cleaner canceled. We needed to have the house cleaned quickly before a birthday party and they came as soon as we called. They responded to my messages instantly and was able to come the same day. Bedazzling Cleaning sure saved our birthday party! read more

We just moved to the area and Kandi and the crew came out on a day's notice for a "move in clean". Service was very professional. One of the crew also works in a hospital, so I felt confident in the quality of the work. Friendly, so friendly! I highly recommend this company! read more

Thank you so much, my house looks new again!! The deep cleaning was wonderful and carpet look amazing!