I debated with myself for a solid couple minutes over 2 or 3 stars, but I've settled with three, here is why:
In terms of the store itself, it's small compared to other BBB I've been to. That being said it does a relatively good job of cramming a lot of stuff into a small space. Sometimes their center displays get a little large and If you were in a wheelchair, it might be more difficult to get through the store.
Employees is where this store really leaves a lot to be desired. There is one employee that works there who has been kind to me in the 4 years I've been shopping here. Only 1. The rest have either been outright rude or just uncaring about seemingly anything. If you ever have the misfortune of speaking to the managers, you'd see what I was talking about. When you actually need help it seems no one is working there and other times they just randomly follow you. Do they think I'm going to steal stuff? Who knows, but I find it at times insulting.
The main reason I shop here comes down to two reasons:
* price with a coupon
* returns
In terms of coupons, MOST (not all) of their prices are the same as box stores like walmart, target, etc.. and when you use their $5 off 15 or 20% off coupons you really can save a ton, especially if buying a $200 food processor or a vacuum cleaner. I've made it a point not to buy anything without a coupon.
In the end the reason I give BBB three stars is their return policy. Be warned you might have to deal with the not so happy managers when returning stuff but I have put their policy to the test before and they really will return just about anything, with or without receipt. If you don't have a receipt you'll get store credit or an exchange. (I think I've exchanged my misto sprayer 3 times now without receipt)
If you have a receipt it's, supposed to be, easier. I returned an expensive toothbrush ($200) 2 years after I brought it because I wasn't working properly anymore. I got my money back after waiting for them to figure out how to return a receipt that no longer came up in their system, but I got my cash back. I DID have to argue with the manager over cash or store credit. Since I paid with cash, I got cash back.
Make a point to save the receipts and until they change their lifetime return policy you'll never be out of money again.
All in all, go there for the savings and return policy. Cross your fingers you don't need help and think twice if you're in a wheelchair. read more