Excellent customer service at this location! I am so superbly pleased, you have no idea!
After a delightful night of we're not sure what, my favorite recently purchased coat was tragically missing its belt.
I called corporate customer service only to find out that replacement belts are not a thing in real life. Fast forward to the end of a 40 minute phone call, they tell me that I can get a whole new coat. If I go in to a store. In Michigan.
Now... I am deeply southern... and amazingly grateful to the young lady who answered the phone when I called the Twelve Oaks store to place this phone order.
She was extremely sweet and took great care of me, even putting me on hold while she double checked the store as she didn't think they actually had my specific item in stock.
Lo & behold, they did! And it was on sale! And free shipping! Yaaaaaaaayyyyyyyy!!!
My package arrived today safe and sound and belted. They made a holiday miracle!
PS: Associate 26035, you are 8 shades of awesome! You rock and I apologize for forgetting your name. read more