As someone who takes pride in their appearance, I am a loyal patron of many local businesses. Especially local business that promote services in which In could enhance my beauty. So, you could imagine my excitement when I saw the voucher for a classic set. Before purchasing said voucher, I made sure to read all policies. I made sure to screenshot them as well as contact the shop. After scheduling my appointment, I was told last minute of several fees. Almost as if it were being made up on the spot. Out of suspicion, I asked to speak to the manager. The young woman who in was on the phone with, lied. She stated that the manager and/or was not there. However, when I stated that I'd be more than happy to come
In and wait, the manager was instantly found. I asked about the several fees and stated that they failed to put said fees on Groupon. To that, I was told "we just started doing the fees and Groupon has no place for us to add that information." A little puzzled, I stated that Groupon did in fact have many places for them to add that information; I then proceeded to re-read their own policy to them. The policy in which they uploaded to Groupon. After a pause and stutter, the woman on the phone claiming to be the manager and/or owner began to speak fast and very aggressively. I asked for her to speak in a kinder tone( as I was not yelling or even upset). However, she continued to be rude and verbally abusive. With that being said, I asked for a refund. The lady on the other end told me that was "groupon's problem" then hung up. With that being said, I filed my claim with Groupon and I should be receiving a full refund soon.
For those of you who are confused as to what the issue is, let me elaborate. The fees were not the issue, the blatant lying and disrespect was. If you come up with a lie for an answer when I ask you questions, that's a problem. As a business owner myself, you never disrespect a patron or speak to them in condescending tones. I offered several solutions. 1) waiving the fees as it wasn't stated previously (also, the added fees would but the price of the voucher back to its original price; meaning that I wouldn't have saved any money (which is the point of Groupon.). The second solution I provided was to insert said fees onto the Groupon ad. In doing so, people wouldn't be blindsided. It is sad that this encounter happened the way that it did. I and my daughter will be taking our business elsewhere. This was truly a disheartening exchange. I would rate this business location a '0' if that option were available to me. read more