I honestly hate having to leave a negative review because I'm generally not someone who complains…read morepublicly, but I feel obligated to share my experience so others can make an informed decision.
I recently paid nearly $300 for braids at this salon after discussing several protective style options with the staff, including braids, kinky twists, and others. Before selecting a style and even sitting down for the service, I explained that my main goal was to choose something that would look neat, hold properly, and last through my August vacation without needing to be redone beforehand. I have very soft, fine-textured hair and shorter hair length, which was clearly visible during my consultation and in the photos attached, so I relied heavily on their professional guidance regarding what style would work best for my hair type, hair length, and long-term goals.
The braider who worked on me was the woman seated in the very first chair on the left when entering the braiding area. She is a shorter, heavyset woman with a limp. I mention this simply so other customers know which stylist performed my service.
Before the service began, I specifically asked multiple times whether this style would realistically work well for my hair type and length and continue looking good over time because I genuinely did not know what to expect. I trusted the salon's expertise when I was reassured that this style would achieve the long-lasting result I was looking for.
I did not leave the salon initially feeling dissatisfied. However, the next day I noticed one braid in the front that already appeared frayed and frizzy. Once I saw that, I started looking more closely throughout the rest of the style and began noticing additional areas with frizzing, fraying, hair sticking out, and sections that already looked worn and untidy in less than 24 hours.
To be clear, the issue was not that the braids were loose. In fact, they were extremely tight. That is part of why the amount of frizzing and fraying the very next day was so concerning to me.
When I returned to the salon the following day, I pointed out numerous braids that I felt needed to be corrected. While they did attempt to address my concerns, the solution honestly felt more like a quick band-aid fix than a true resolution. The stylist already had another customer in her chair, and it was very clear the goal was simply to smooth over a few visible areas quickly rather than properly correcting the overall quality concerns I was expressing.
What frustrated me most was that each time I pointed out additional problem areas, I was repeatedly told that my hair type and length were the issue. However, if my hair type or length were truly not suitable for achieving a neat, long-lasting result with this style, that should have been communicated honestly before the service was performed -- not after I had already paid nearly $300 and problems were already appearing within a day.
The biggest reason I'm writing this review is because I want people to understand how unhappy I ultimately became with the final result. This was not someone looking for a discount or refund while continuing to wear the style. I was so disappointed after seeing the condition of the braids that I completely removed the hair myself almost immediately afterward. One of the salon assistants even helped me remove it because they could clearly see how upset and dissatisfied I was. I think they were genuinely shocked that I was willing to take out a style I had just spent nearly $300 on, but that alone should show the level of disappointment I felt with the overall outcome.
I simply wish there had been more honesty, better quality control, and a more genuine effort to properly resolve the concerns I raised.
