Going into this, we were genuinely excited. This was for a bachelorette party, and we had been…read morelooking forward to relaxing and celebrating together. Unfortunately, the experience with Milk + Honey was incredibly disappointing from the start.
The booking service that coordinated our appointments made an error with our timing. By the time we arrived, the Milk + Honey staff said they couldn't accommodate us. While I understand scheduling constraints, what was frustrating was the complete lack of effort to help. There were no alternative solutions offered, no attempt to adjust services, and the response we received felt dismissive, essentially "well, you didn't make it on time," despite the situation being out of our control.
As a result, 2 out of our group of 6 had to leave without services, and we were still charged a no-show fee, which is 50% of the service cost.
To their credit, the booking company acknowledged their mistake and worked to make it right. They helped us rebook at 50% off and added complimentary services, which we appreciated. However, because of the no-show fee, we essentially still ended up paying full price overall.
The issues didn't stop there. At checkout, we added a 20% gratuity, but it was calculated on the full service price plus the added treatments, not the discounted rate we were actually paying. This resulted in what effectively felt like closer to a 50% gratuity. Again, this is less about tipping itself and more about transparency and principle.
To make matters worse, we were not given a receipt at checkout and had to call afterward to request an itemized breakdown just to understand what we were charged.
Overall, the experience felt disorganized and, more importantly, like our best interests were not a priority at any point. For a place that positions itself as a luxury, customer-focused experience, this fell far short.
