Lock broken on the coldest night of the year - of course - and who is coming out at 10pm?…read more These experienced brother/owners know how to provide old world results. In -10 degree weather, removed the mechanism and replaced it - after we had frozen our fingers off and spent an hour trying to repair the lock. Prompt, courteous and honest to a fault. Cannot recommend them more highly!

My electronic lock was working intermittedly. Carl spent a short time drilling into my wood frame…read moreand said that would fix the problem. We paid a lot of money given the short time he was here. Three days later lock still wasn't working. I called Carl (having been locked out) and rather than stand by his work he said he couldn't come by for 4 days and that I'd need a new lock. I called another locksmith, who came out, changed the battery, said I hadn't needed any drilling and charged me half of what Carl did for a service call. I texted Carl, told him I no longer need him and asked for a refund. No response. What's upsetting is not that he misdiagnosed the situation, but that he doesn't stand by his work and wouldn't come back to reassess.

Mike is the salt of the earth. Great guy and wish I had him locally. Very reasonable prices and…read morewould recommend hands down.

I got locked out of my house. I called and Mike came right away. He got me inside and did work on…read morethe lock on the door, made extra keys, and was super kind the whole time. His rates are extremely reasonable. Highly recommended.

Fast efficient service, very pleasant experience, I lost my key to my safe and he was able to get…read moreit open without breaking it .

I hired this locksmith to replace my front door lock. He installed a new lock and told me that the…read moreBaldwin lock he provided was better than my previous Schlage. Right away, I noticed that all the keys he left looked like copies rather than original manufacturer keys. I later followed up to ask why I hadn't received an original key with a brand-new lock. During that conversation, instead of addressing my question, he repeatedly said, "I don't remember you," at least six times. I had already acknowledged that I reached out later than I should have and did not expect him to remember me. My only concern was understanding why I didn't receive an original key. From the beginning of that interaction, he came across as defensive and did not clearly answer my question.

Love these guys. Smart and helpful. Seriously a delight to work with and quick. Happy to use them…read morefor any client.

I called this business last week because I was locked out of my house. The gentleman who answered…read morethe phone was very nice. He apologized that he couldn't send anyone to help me because everyone was out on other calls, but HE DID recommend another business in the area that could help me. I can't vouch for their services, but I will say that I would recommend them just on the fact that they were so kind and able to recommend another business in the area

The good with the bad! Oh no!!!!! the car is locked and no keys!…read moreLate in the evening, an early start really important!......... Thanks to Yelp we called these guys and in 20 minutes they were here in northern Westchester. With all the right tools and know-how they were in in 2 minutes. No damage (I had thought about smashing the window or worse!) Hopefully, you will not be reading this but if you are - go with these guys!

It's really unfortunate that I have to write this review. I drove to the shop personally to discuss…read morethe issue with the store manager Steve so that he could see the issue instead of simply taking my word for it. We moved into a new home that had mul t lock installed and Loved the product, but needed to change the locks. The previous owner had very sturdy keys that never gave us an issue... held up for well over 10 years of use, as a good key should... especially at mul t lock quality and prices. We get an entire lock setup at the end of 2022. Three different people consistently use keys in our home. In 2025, my husband noted his key was bending right across the middle of the key where there's a deep circle etched as part of the configuration. He ended up breaking the key in the door accidentally and we paid for cross county locksmiths to come out, remove the key from the door, and give us a new key. I figured stuff happens, just get it fixed. Late 2025, early 2026 I noticed my key was starting to crack at the edges along the same area my husband's key broke. I called the company and told them we'd used their services twice before, the last time to remove the broken key from the door. I wanted to know if they honor their product and work. He told me to come in but my schedule simply didn't allow at the time, especially since the place is not in the direction of anything I need to do. It's very out of the way. Since then my mother's key also starts bending across the SAME area... that's officially 3 keys now. I take the time yesterday to finally go in person, thinking that any good business would see the keys all failing at the same area and realize there's an issue. What response did I get? "I've been in this business for many years and have never had this happen, it must be the ways you guys are using the keys." 3 different people who have used keys all their lives, never had this issue with keys snapping and failing so quickly, and ALL 3 of us are the issue? That doesn't even make sense. Steve then proceeds to tell me that he can cut the deep circles more shallow and that would probably help...i definitely agreed. BUT... he wanted us to pay for the re-do. I don't think so. He then proceeded to say he could discount the keys. Again I don't think so when there is clearly an issue with the keys. Why would I pay your company again when you're not even honoring your work now? Am I supposed to just replace keys every 2-3 years? Makes no sense. I then asked if he could find out from someone else higher, being that we had used their services twice already. He said he'd call and find out. Today, he called me to confirm that his boss said no way, but that we could pay for a service call to come out and check the lock. Sir, at this point I'm not paying for anything additional with your company bc this is poor customer service. If you're willing to cut the keys more shallow, that means you clearly see there's an issue with the current keys that making a more shallow cut would fix. A good company with great customer service would acknowledge that there's clearly an issue. If this has never happened before, maybe these customers got a bad batch of keys. Let's give them the benefit of the doubt, replace the keys with the more shallow cut, and if it happens again then they'll need to pay for the keys. The fact that you want us to pay you again when I already see that you're not willing to honor the work is ridiculous. Especially when you said your techs check the locks at each visit to make sure they're aligned properly, etc. Horrible customer service, would not recommend or use again. Now we have to find another mul t lock dealer to deal with this key issue before they break completely. See attached photos of 2 of the 3 keys that are cracking and breaking along the same area.

I had very good experience with Key masters locksmith They…read moreshowed up on time and preform out standing job very clean and neat Eli is very professional give us the best advice we are very happy Thank you

Quick, pleasant and affordable service. I had 6 key copies made in under 2 minutes and they had all…read morethe accessories I needed too. Staff is very friendly and easy to deal with. This locksmith is a real asset to the community, one that you never appreciate until you need keys really fast. Id rather deal with them all day long than with the clowns at Home Depot.

Anthony installed a dead bolt on an outside door. He arrived quickly, installed the dead bolt,…read morecoordinated and keyed with another outside dead bolt expertly. The door that had the dead bolt installed would not open without lifting and pulling. Without my asking, Anthony helped shave the door frame for ease of opening. Anthony is a nice fellow who takes his job seriously and with pride. A true professional. I highly recommend his expertise and service.

Anthony did quality work on the doors that needed door hardware . He went way above and beyond with…read moresome complicated ones on a few of the locks - making custom strikeplates , special screws and spindles. He came back multiple times to install them. His pricing was excellent and more than fair given the extra miles he went to make sure everything was perfect. Highly highly recommend Bedford Lock & Key!

So grateful that I called Hoblin! My 1927 home had three doors with damaged mechanisms that my…read morecontractor and handyman couldn't fix, and nobody makes the replacement parts anymore. Paul looked to his personal stash, and what he couldn't find, he fashioned himself. He has a wealth of knowledge about locks and doors and is expertly skilled. After he fixed my doors, he helped me with an old safe that was in our basement. Cost was very reasonable, and he and his wife were super kind. Highly recommend!!

I really wanted to like this local business, but they seem to be doing their best to get bad…read morereviews. I hired Paul for a really routine re-keying: it was a slow, expensive, and rude experience, but I want to support my neighbors on Garth Road, so I didn't say anything assuming it was a bad day. Then I had to have a second experience with them: The lock started sticking more and more, to the point where I was concerned the key would snap off. I called him, he hung up on me mid-question (saying his wife would call me back to schedule things). I called back and he sent me to voicemail; at that point I got fed up. By the time his wife called me back: - I requested quotes from Yelp - Another locksmith reached out, gave a quote - That new locksmith showed up, replaced the lock entirely, and spent time shaping the lock according to the shape of the doorframe. He was also polite and friendly to talk with! - He charged less than 1/2 the price for *all* of this than Paul's routine re-keying. So by the time Paul's wife called me back, I started to say "look, I don't need your services, someone already fixed it for me". She got incredibly defensive, to the point of ranting about how the super of a co-op was recently fired, and something about an affair? It was weird, she hung up, then immediately called me back (off to voicemail with her!) and I resolved to write this review. What the heck. I just hope they're not replaced with another salon.