The good with the bad! Oh no!!!!! the car is locked and no keys! Late in the evening, an early start really important!......... Thanks to Yelp we called these guys and in 20 minutes they were here in northern Westchester. With all the right tools and know-how they were in in 2 minutes. No damage (I had thought about smashing the window or worse!) Hopefully, you will not be reading this but if you are - go with these guys! read more

It's really unfortunate that I have to write this review. I drove to the shop personally to discuss the issue with the store manager Steve so that he could see the issue instead of simply taking my word for it. We moved into a new home that had mul t lock installed and Loved the product, but needed to change the locks. The previous owner had very sturdy keys that never gave us an issue... held up for well over 10 years of use, as a good key should... especially at mul t lock quality and prices. We get an entire lock setup at the end of 2022. Three different people consistently use keys in our home. In 2025, my husband noted his key was bending right across the middle of the key where there's a deep circle etched as part of the configuration. He ended up breaking the key in the door accidentally and we paid for cross county locksmiths to come out, remove the key from the door, and give us a new key. I figured stuff happens, just get it fixed. Late 2025, early 2026 I noticed my key was starting to crack at the edges along the same area my husband's key broke. I called the company and told them we'd used their services twice before, the last time to remove the broken key from the door. I wanted to know if they honor their product and work. He told me to come in but my schedule simply didn't allow at the time, especially since the place is not in the direction of anything I need to do. It's very out of the way. Since then my mother's key also starts bending across the SAME area... that's officially 3 keys now. I take the time yesterday to finally go in person, thinking that any good business would see the keys all failing at the same area and realize there's an issue. What response did I get? "I've been in this business for many years and have never had this happen, it must be the ways you guys are using the keys." 3 different people who have used keys all their lives, never had this issue with keys snapping and failing so quickly, and ALL 3 of us are the issue? That doesn't even make sense. Steve then proceeds to tell me that he can cut the deep circles more shallow and that would probably help...i definitely agreed. BUT... he wanted us to pay for the re-do. I don't think so. He then proceeded to say he could discount the keys. Again I don't think so when there is clearly an issue with the keys. Why would I pay your company again when you're not even honoring your work now? Am I supposed to just replace keys every 2-3 years? Makes no sense. I then asked if he could find out from someone else higher, being that we had used their services twice already. He said he'd call and find out. Today, he called me to confirm that his boss said no way, but that we could pay for a service call to come out and check the lock. Sir, at this point I'm not paying for anything additional with your company bc this is poor customer service. If you're willing to cut the keys more shallow, that means you clearly see there's an issue with the current keys that making a more shallow cut would fix. A good company with great customer service would acknowledge that there's clearly an issue. If this has never happened before, maybe these customers got a bad batch of keys. Let's give them the benefit of the doubt, replace the keys with the more shallow cut, and if it happens again then they'll need to pay for the keys. The fact that you want us to pay you again when I already see that you're not willing to honor the work is ridiculous. Especially when you said your techs check the locks at each visit to make sure they're aligned properly, etc. Horrible customer service, would not recommend or use again. Now we have to find another mul t lock dealer to deal with this key issue before they break completely. See attached photos of 2 of the 3 keys that are cracking and breaking along the same area. read more

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I was in need of a set of Medico keys to be replaced but unfortunately very few hardware stores, big box stores are able to offer the service and if they do have a machine on average there are always issues with the keys being cut correctly so they work. After having search everywhere for 2 days I found my salvation. Cross County Locksmith in Towne Center, Somers, NY is the place you want to go for All your key cutting or locksmith service. Exceptional customer service with knowledgeable staff these guys do it all! read more

They showed up on time, worked quickly and were able to troubleshoot any issues with flexibility and integrity.

The locksmith came within 20 mins!!!!! And unlocked my car within mins!!! Was a quick & helpful guy!! Thank you so much!!

expert professional service. They have installed locks, new doors and replaced my garage door. Reliable prompt service. Highly recommend.

Excellent customer service and prompt service! When we moved into our house we needed doors changed and locks changed! We called Eric and his staff and everything was taken care of! No delays whatsoever!! I also have been rescued from being locked out of my car!! Look no further for Friendly customer service for all of your locksmith/security needs!! read more

This place is amazing. The people here are so nice and did such a good job! At an affordable price too. Would totally come again.

Had to get a replacement spare key for a 2012 Accord - chipped (transponder) key with no programming. I checked with a few places - dealership wanted an arm and a leg, most others would only cut a key without the integrated buttons (trunk/lock/unlock/panic). I called Cross County Locksmith and they asked a few questions about my car/the key to make sure I ordered the right part and could cut the key + program it with the buttons for barely more than the big box stores wanted for a basic key. They special ordered the key, called when it arrived, and after setting up an appointment rapidly programmed the key (making sure all keys in possession/fob buttons worked properly afterwards). Excellent experience and I'd definitely come back here for related needs. read more

We had our first interaction with a locksmith today and it was great. Dan came to our house within 15 minutes of my call. He completed the job quickly and efficiently and was extremely courteous. I will use them going forward for any work that needs to be done at our home. Thank you! read more

worst around, if you want to be insulted or treated with rudeness go here. Absolutely rudeness personified. i had a simple job done for a miniscual price of approx $10, majority of the keys we had done remained blank , although the person behind the counter admitted it appeared to be the blanks used by Cross County Locksmith he absolutely refused a refund because i did mot have the receipt with me. since I had no time to go back home and return i judt left and found a much more reliable company. , Niot some one who learned his trade in a Mexican trade school. read more

I never bother to write reviews, but I feel compelled to warn people of my experience with Cross County Locks. If I could I would rated this ZERO. After being sold a lock system for my front and rear doors for $1000.00,way more than I wanted or need to spend. Upon the initial installation by the owner Eric, problems arose immediately. At first there were excuses as to why the lock was not performing the basic functions (including being locked out of our house, unable to have the lock body work at all). After the first 3 service calls, which did not solve the problems, I began to question why this was happening. After this point, he would not take my phone calls, as well as, him moving his location (2X), without even a notification to his local customers. Being disabled this caused a hugh problem, not being able to get in and out of my house, Eric and Cross County Locks were aware of this, and still no response. I warn anyone, who is thinking about doing business with this establishment, to be aware of false promises and total unprofessionalism. I have since associated myself with Katonah Hardware, and realized, what a true professional locksmith should be. BUYERS BE WARNED! read more