The good with the bad! Oh no!!!!! the car is locked and no keys!…read moreLate in the evening, an early start really important!......... Thanks to Yelp we called these guys and in 20 minutes they were here in northern Westchester. With all the right tools and know-how they were in in 2 minutes. No damage (I had thought about smashing the window or worse!) Hopefully, you will not be reading this but if you are - go with these guys!

It's really unfortunate that I have to write this review. I drove to the shop personally to discuss…read morethe issue with the store manager Steve so that he could see the issue instead of simply taking my word for it. We moved into a new home that had mul t lock installed and Loved the product, but needed to change the locks. The previous owner had very sturdy keys that never gave us an issue... held up for well over 10 years of use, as a good key should... especially at mul t lock quality and prices. We get an entire lock setup at the end of 2022. Three different people consistently use keys in our home. In 2025, my husband noted his key was bending right across the middle of the key where there's a deep circle etched as part of the configuration. He ended up breaking the key in the door accidentally and we paid for cross county locksmiths to come out, remove the key from the door, and give us a new key. I figured stuff happens, just get it fixed. Late 2025, early 2026 I noticed my key was starting to crack at the edges along the same area my husband's key broke. I called the company and told them we'd used their services twice before, the last time to remove the broken key from the door. I wanted to know if they honor their product and work. He told me to come in but my schedule simply didn't allow at the time, especially since the place is not in the direction of anything I need to do. It's very out of the way. Since then my mother's key also starts bending across the SAME area... that's officially 3 keys now. I take the time yesterday to finally go in person, thinking that any good business would see the keys all failing at the same area and realize there's an issue. What response did I get? "I've been in this business for many years and have never had this happen, it must be the ways you guys are using the keys." 3 different people who have used keys all their lives, never had this issue with keys snapping and failing so quickly, and ALL 3 of us are the issue? That doesn't even make sense. Steve then proceeds to tell me that he can cut the deep circles more shallow and that would probably help...i definitely agreed. BUT... he wanted us to pay for the re-do. I don't think so. He then proceeded to say he could discount the keys. Again I don't think so when there is clearly an issue with the keys. Why would I pay your company again when you're not even honoring your work now? Am I supposed to just replace keys every 2-3 years? Makes no sense. I then asked if he could find out from someone else higher, being that we had used their services twice already. He said he'd call and find out. Today, he called me to confirm that his boss said no way, but that we could pay for a service call to come out and check the lock. Sir, at this point I'm not paying for anything additional with your company bc this is poor customer service. If you're willing to cut the keys more shallow, that means you clearly see there's an issue with the current keys that making a more shallow cut would fix. A good company with great customer service would acknowledge that there's clearly an issue. If this has never happened before, maybe these customers got a bad batch of keys. Let's give them the benefit of the doubt, replace the keys with the more shallow cut, and if it happens again then they'll need to pay for the keys. The fact that you want us to pay you again when I already see that you're not willing to honor the work is ridiculous. Especially when you said your techs check the locks at each visit to make sure they're aligned properly, etc. Horrible customer service, would not recommend or use again. Now we have to find another mul t lock dealer to deal with this key issue before they break completely. See attached photos of 2 of the 3 keys that are cracking and breaking along the same area.

installed an alarm system in our home. We feel so much safer. Stay safe security was so…read moreprofessional and well worth our peace of mind

From the owner: Staysafe Security Systems Llc is an authorized Alarm.com Service Provider, offering a wide range of…read moreadvanced security solutions for homes and businesses. As your local security specialists, we provide a variety of state-of-the-art solutions, including security, video, access control, intelligent automation, energy management, and wellness solutions. Let us help you protect what matters most with our professionally installed, industry-leading Alarm.com hardware and technology.

I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

Thanks to JTech Security Systems, I have peace of mind about my home security system. As someone…read morewho likes to travel, I always worried about leaving my home alone for extended periods of time. Although having a neighbor or a friend check in for me while I'm away is always helpful, now I can monitor my home right from my phone no matter where I am without having to inconvenience anybody--I love this!! I'm so glad I went with JTech for a variety of reasons: their up to the minute technology, accessibility, and price point. Jason was very thorough and knowledgeable in his explanation of features, and after comparing his company with other better known companies, I opted for JTech. Several months later I'm still very happy. If you are looking for personalized, excellent security service at a reasonable price, I highly recommend JTech.

I am a new mom who works full time. I wanted to add some cameras so that I can check in on the…read morenanny and family when i'm not at home. My neighbors have an interactive system and are able to control their entire home from their smart phones, I thought that it would be perfect for me but probably out of my budget. I researched my options after comparing multiple quotes from local and national companies and decided to go with JTech Security Systems. I was able to get next day appointment for an estimate. The owner of the company showed up. His name is Jason, He was very , personable and knowledgeable. What I enjoyed about him the most is that he wasn't a pushy salesman, I didnt feel pressured or obligated as the other companies made me feel to sign up same day. We discussed what my security concerns and goals were, Jason took his time and did a thorough walk through explaining potential security vulnerabilities that I overlooked, more importantly advised me on the lack of smoke and carbon monoxide detectors in my home. He also pointed out that my existing security system is hooked up to the telephone line which in the event of a burglary can be cut. New technology runs on cellular networks. I never knew home security was can be so in depth. Jason opened my eyes to all these potential threats. Out of all the security companies that showed up for estimates, Jason was the only one who came with a demo. It was great to be able to see and touch the products before I made a purchase. After careful consideration, I decided that Jtech was a good fit for my family and home. I upgraded my existing system for a new smart home security system. The main panel is touch screen and visually intuitive. The best part is that I can totally control it from my Iphone or computer, not only does it control my alarm but it is also connected my cameras, lighting, thermostats, garage doors and front/back door locks in my home . If I forget to turn the thermostat down before I leave the house, it automatically goes down to a set temperature when I arm the system away. Making my home more energy efficient. My favorite part is that I can keep an eye on my baby and pets anytime from work. I can also let people into my home such as the dog walker or contractor...all from my phone. I do not have to give out my alarm codes anymore or make copies of keys which can be duplicated or lost. I am so happy that I got this system. Its not just a security system...it's part of my lifestyle. I am connected to my home and family while I'm away...that is so important for a working mom...to have that peace of mind. I'm so grateful for this technology and to Jason for installing it and patiently teaching me how to use it as I am not so tech savvy. Another great part of my experience is the price, it was so much more affordable than I thought. He was able to work within my budget. I love it and highly recommend JTECH over the bigger corporations because of high level of personal service, great technology and affordability. I am also having Jason install a system at my business location. I've already referred Jtech to my family and friends and they love it too! Once you have a "smart home"...you can't picture how you ever lived with out it! Lena

Long over due! Christian was great. Super professional and helped me out in a bind. Highly…read morerecommended!

I contracted CMD Technology for a security system for my business. The owner 'Chris' was extremely…read moreprofessional and gave me a few options with cost breakdowns and timeframes to complete the work. I was satisfied with the overall outcome of the security system. The project was completed on time and on budget! I will definitely be a repeated customer when upgrading my home security & entertainment systems.

We contacted Marshall Alarm when we needed to update our 10 year + alarm system. We had contacted…read moresome of the bigger commercial companies and found them really expensive and impersonal. Debbie responded promptly and discussed our needs and wants. She did not try to "oversell" us; she simply explained the options and let us make our own decision. She was attentive and detailed answering all of our questions. The overall cost of the update and the monthly monitoring were very reasonable. MJ did the installation; he was very respectful of our home and did an outstanding job of installing the new equipment and showing us how to operate it. He made sure everything was working perfectly and didn't leave until we were completely satisfied. We had a wonderful experience with Debbie, Mj and the rest of the team. It was like working with family rather than some anonymous big company. 5 stars! Recommend highly!

I was a customer of Marshall Alarm for over 15 years. This company was engaged for alarm…read moremonitoring for an annual fee. I found a reputable alarm company to monitor the system for far less money per month. I changed alarm companies and I either needed the code that Marshall alarm entered into the system when I engaged them 15 years ago or I needed them to restore the system back to the factory settings as it was prior to using their service. I was told that neither could be accomplished remotely due to the age of the equipment and a service call to my home would be required at the cost of $200. Mr. Marshall finally reduced that cost to $139. I was also told that the new company would have the same problem trying to remotely program the system and the new company would not be able to monitor my system. I paid Marshall Alarm $139 for a 5 minute service call. The technician punched in a few numbers on the key paid and left. The new company out of California had no trouble remotely programming the system from their office. My old alarm system is working as well as it did when Marshall Alarm was the monitoring company. It is disconcerting that I would be charged a large fee in order to change alarm monitoring companies. Buyer beware, alarm companies keep raising their monitoring prices and when you shop and find a much lower price for the same service, they charge huge fees to get your own equipment back to operating mode. Shop around and see for yourself. There are many options out there .

I am a new homeowner and I hired Bill and his team to install two televisions and advise me on…read moresound, security and WiFi. Bill began the engagement by doing a walk-thru of our house and spending time educating us on various options, without pressuring us to purchase any services or products. During the walk-thru, Bill provided me with talking points to go through with the Verizon FIOS technician, who was coming to install wireless internet the following day. A few days later, Bill returned to install two televisions. His staff approached the project as problem solvers, as they carefully hung both televisions (ensuring they were both secure) and thoughtfully and creatively hid all wires behind walls. Further, while making necessary holes in the walls, one technician held a vacuum to ensure that they did not leave a mess. Just a small demonstration of how thoughtfully they treat houses that they work in. Additionally, Bill provided an accurate and fair estimate and was very conscious of costs throughout the project. Bill and his team work very hard, are efficient, and spend the needed time to develop the best plan to wire the space. While we haven't yet addressed the music / stereo in the house, I will certainly call Bill when I'm ready to do so. Bill and his team were professional, patient, reliable, and extraordinarily good at what they do. I highly recommend Bill and his team for any electronics related projects in your home or office.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.