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    4 years ago

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    Gourmet Donuts

    Gourmet Donuts

    2.7(31 reviews)
    4.1 mi
    $

    Skip the food and go for an iced coffee when you have a flavor craving! my personal…read morerecommendations: Snickers pecan pie Coconut Hazelnut Snickerdoodle Salted Caramel and to up the ante? ... make chose any of the above and have them prepare it with 1/2 hot chocolate... OMGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG so totally worth a drive or the extra calories! ALso the large is like 64 ounces - I love coffee more than most but I get ahead of myself when I get those! The absolute key if you are headed down route 2 on an adventure.

    Hello to all and please read…read more I recently worked for Gourmet Donuts at 43 Airport Road in Fitchburg, MA and feel it's important to share a more detailed account of my experience for transparency and public awareness. During my time there, I made a consistent effort to maintain cleanliness and professionalism, especially while handling food. On one occasion, while assisting a customer, I was pulled away mid-order and reprimanded within earshot of that same customer for using "too many gloves" and "costing too much on my usage of gloves", which I tried explaining (before abruptly dismissed by the manager) that it was only to completely cover my palm's open wound injunction with store bandages that lost stickiness frequently. This was particularly concerning to me, as I was attempting to maintain proper hygiene due to a visible wound on my hand that required covering beyond the poor quality bandages. When I returned to the customer, he expressed discomfort with how the situation was handled, noting that it was inappropriate to interrupt service to address such concerns publicly. The interaction escalated further when he was charged an additional fee for a minor modification to his order per manager's order, which ultimately resulted in him becoming irate, refusing his order, demanding his money back immediately. This situation could have been handled more reasonably and professionally, if my manager agreed with me on waiving the less ice fee of $1.25 just this time and explaining that to this gentleman of only THIS time waiving it to complete the purchase with the customer in mind, instead her demand of me throwing it down the drain and dismissing the very unfortunate situation with a few words " that's just a customer who is that anyways". Additionally, I experienced repeated unprofessional behavior in the workplace, including being spoken to in a dismissive, hostile, and demeaning manner in front of customers. I observed negligent food safety practices by all employees, including handling and preparing sandwiches, bagels, and coffee with bare hands instead of using gloves and interchanging steps of then cashing out customers handling money, cards, and even personal patrons cell phones for Apple Pay. The most concerning incident occurred when I was pulled aside and questioned about a medical-related issue. I was asked to disclose personal health information, including medications and conditions, in a way that felt invasive and inappropriate. Comments were also made suggesting that my appearance due to sweating (in a hot, fast-paced environment without adequate ventilation nor AC/FAN) could negatively impact customers' willingness to accept food from me. This was both humiliating and deeply unprofessional. Following this interaction, I made the decision to leave, as I did not feel comfortable continuing in that environment. I have since reported these concerns through the appropriate channels, as I believe both employees and customers deserve to be treated with respect, professionalism, and basic standards of dignity. I am sharing this so others can make informed decisions. My hope is that meaningful changes are made moving forward. Thank you and God bless us all! Have a wonderful beautiful day...... summer is coming in great

    Photos
    Gourmet Donuts - Many many flavors

    Many many flavors

    Gourmet Donuts - Chocolate Frosted Yeast

    Chocolate Frosted Yeast

    Gourmet Donuts - No speaker at drive through orders are placed at the window. If your not being lazy it's probably a better idea to go inside.

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    No speaker at drive through orders are placed at the window. If your not being lazy it's probably a better idea to go inside.

    Bear Paw - icecream - Updated May 2026

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